Have a picture of Smile Internet Banking www.smile.co.uk?, please send it to us.
Picture courtesy of Timski.
Review by
simonamoore
on 24th Jan 2008
User Rating : 8
Respect :
-1
Will happily stay with them for years to come. Unauthorised overdraft charges are crazy - I have been a few pence over for a few days in a row, and got charged £5 each day. Overall Smile offer a generally good customer service communicationVery simple and navigable site/portal.
simonamoore's full review | 49 words
Review by
Guest.
on 24th Jan 2008
User Rating : 5
Respect :
+1
So many other banks with online statements can get this right, why can't a purely INTERNET based bank. There is no way to change or make your home page to your preferences and the way it is set up is unclear to use, difficult to navigate and a awful colour. Get it right!
Guest.'s full review | 63 words
Review by
deliciouskitchen
on 4th Jan 2008
User Rating : 9
Respect :
-1
I have been with Smile for a long time and can't fault them. Offered interest even for current account.
However, I have no knowledge of treatment of overdrawn etc.
I highly recommend this bank if you are always in credit.
deliciouskitchen's full review | 48 words
Review by
Guest.
on 29th Dec 2007
User Rating : 4
Respect :
+1
Website1) Font far too small2) Illogical navigational buttons3) Statements still issued. Why do you need statements with an internet bank?4) Inability to download account information.5) When statements are produced they are in reverse date order to the way it is normally displayed on screen! You can ...
Guest.'s full review | 93 words
Review by
vivpot
on 2nd Dec 2007
User Rating : 10
Respect :
-1
I have recomended several people to Smile Internet Banking as I have had nothing but positive experiences with them.
vivpot's full review | 49 words
Review by
marcoh
on 18th Nov 2007
User Rating : 9
Respect :
-1
I've switched from Natwest to Smile 5 years ago and never looked back. Great to see monthly interest in your current account, the website is easy to use and they've been very helpful whenever I had to call them. You can even go into a co-op bank if you need to cash a cheque or withdraw some a lump s ...
marcoh's full review | 120 words
Review by
Tavita
on 15th Nov 2007
User Rating : 1
Respect :
+1
I have never had reason to switch banks due to poor service before and really didn't want to close my Smile account due to their Ethical policy. But even the simplest of requests to Smile meet with a blunt negative. Replies are not followed up and despite a top class credit rating, I have had my ov ...
Tavita's full review | 127 words
Review by
isisisis
on 10th Nov 2007
User Rating : 4
Respect :
+1
Could do better in terms of usability and the quality of their online customer service. email help desk was not good - forever getting the answers wrong.
Never tried the phone.
Site not very good.
isisisis's full review | 39 words
Review by
penponds
on 19th Oct 2007
User Rating : 0
Respect :
+1
I have had a Smile account for many years and was pleased with it. I encouraged my son (a student) to open one but when he unwittingly exceed his overdraft limit by a measly £54 he incurred penalties of £200. It's a pity their so called ethical policy doesn't extend to their own customer ...
penponds's full review | 82 words
Review by
scraggy
on 18th Oct 2007
User Rating : 9
Respect :
-1
Have looked at the other options available in the UK and the mix of good interest, ethical standards, ease of use and access are, for me, a difficult act to beat. Very helpful telephone backup - UK based & quick to reply.
Also online secure e-mail support is speedy, with detailed individual r ...
scraggy's full review | 162 words
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