Clothes2Order Reviews - www.clothes2order.com

★★★★☆
4.4 / 5
1624
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★☆☆☆

“Won't use again!”

Written on: 12/10/2011

I have not found this company to be that great. Shortly after ordering prior to any printing taking place I tried to change one of the polo shirt sizes from Small to Extra small. I was told no and offered no solution. I had also ordered two fleeces 5 minutes after I ordered the polo shirts and I asked if there was anyway the orders could be grouped to come together as we needed them for an exhibition that weekend. They again said no. My main issue was the total inflexibility and the rude… Read Full Review

Kernowdragon's Comment

Written on: 25/11/2011

Sounds rather unfair to blame them because you weren't certain of exactly what you wanted before you placed the order! Anyone with any experience of online ordering knows you don't hit that button till you've checked and double checked. Companies use online order systems for convienence and cost cutting, often at the expense of flexibility, but giving you a better deal, customer services is for putting right mistakes and faults made by them, not your inability to think things through and to order want you actually want. Just like any other retailer there is no protection against the customer choosing and buying the wrong thing (unless they've been so advisied by the retailer), and retailers prepared to make exchanges and refunds in such circumstances do so as a bonus!

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★★★☆☆

“Undoubtedly the worst customer service i've recieved.”

Written on: 10/10/2011 by paulalmeida (1 review written)

Clothes2order. Having attempted to make the order through the website for this company on three occasions and eventually phoning to try and do it by other means I managed to navigate their system sufficiently to select our products and place the order. When the order arrived they had used a fawn coloured print on a light grey sweatshirt. This was not what we wanted, and so I phoned to discuss what had been delivered. All I can say to describe the customer service the manager offered… Read Full Review

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★★★★★

“Polo shirts with printing”

Written on: 10/10/2011 by howdoesyourgardengrow (1 review written)

I liked the fact that the websight has its own design centre that can be used. Plenty of choice of styles and colours. Good communication by email. Great… Read Full Review

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★★★★★

“What I needed at a reasonable price”

Written on: 09/10/2011 by highburyvilla (1 review written)

I need to order small quantities of clothing for my cafe staff, the website was easy to use and their prices reasonable. I placed my order, within a couple of days had an online proof of my lettering to approve and was then emailed to let me know the items were on their way. The courier arrived within 5 minutes of the allotted timeslot. Good customer service at a reaonable price. Would use again and recommend to others… Read Full Review

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★★★☆☆

“Great products, but improvements could be made to the...”

Written on: 07/10/2011

The quality of the embroidery is exceptional, and the garments themselves are high quality. However the service is slightly let down by a lack of ability to properly place logos on a garment on the website- on my latest purchase it did not end up where I expected it to be. Sizing also is an issue- I cannot wear a previous purchase because it is too small a fit, but I got my normal size. Sizes should be standardised and with less margin of error… Read Full Review

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★★★☆☆

“Order at Clothes2Order”

Written on: 03/10/2011 by oneitsolutions (1 review written)

Everything went very smoothly at the site with the customisations and checkout very easy, the proof was sent without delay and looked really nice. I had an issue with the delivary address that i asked to be changed and was informed that this HAD been done but it turned out that it was going to the orignal and i had emailed customer service who weren't willing to help and that was a shame, if they had helped or offered me some sort of deal on my next purchase then it would have been all 5 stars… Read Full Review

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★★★★★

“Quality embroidered polos.”

Written on: 30/09/2011

I liked the quality. Embroidery superb and not expensive. I found the website a little hard to navigate, I think this was because I was trying to enter the reference to a previously registered design. Got there in the end. I purchased after recommendation and was impressed. Would recommend to others without hesitation… Read Full Review

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★★★★★

“Good quality aprons”

Written on: 27/09/2011

I ordered 2 aprons in black with embroidery. When the proof arrived for my approval I wasn't happy with the way the design looked on the black apron, I had thought the white background of my image would be included. I spoke to customer services asking their opinion on the best way to change it. They didn't advise I go for the more expensive option of changing to a printed design but advised I just change the colour of the aprons so the background would be white. The wrong package was delivered… Read Full Review

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★★★★★

“Awesome!”

Written on: 25/09/2011 by Bertiebassett72 (1 review written)

Not alot wrong infact perfect down to the point of sending an email for confirmation that your happy with the product. Big thumbs up for hassle free business… Read Full Review

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★★★★★

“Order with confidence”

Written on: 24/09/2011 by kenprior (1 review written)

Quality clothing , quality embroidery, a sample of embroidery sent before purchase, excellent customer service and fast delivery. Order and relax. … Read Full Review

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★★★★★

“Happy ”

Written on: 23/09/2011 by angelicx1x (1 review written)

Website easy to use, allowed me to change font and work out which one I preferred. Had the apron that I wanted (with a front pocket). Good quality apron and printing, however I would have preferred embroidery, but this wasnt allowed because of the size of the font that I requested. Initial quoted postage time was lengthy, but actually it arrived with plenty of time to spare. Well packaged. Good communication on the status of my order via email… Read Full Review

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★★★★★

“Excellent quality, speedy delivery highly recommend ”

Written on: 16/09/2011 by Nigelballer (1 review written)

I took a gamble and bought polo shirts and was pleasantly surprised, will buy again… Read Full Review

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★★★★★

“Great Value Workwear”

Written on: 15/09/2011 by ukelynn (1 review written)

Such an easy website to use, the products are good value and wear well. The printing and embroidery are first class, and the goods always arrive in good time and you are kept informed every step of the way. If you need to contact customer services, its very quick. Will use again and recommend. … Read Full Review

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★☆☆☆☆

“Appalling Fit”

Written on: 14/09/2011 by cps246868 (1 review written)

Second order with Clothes 2 orders Ordered exactly same shirt as first time. First Shirts were great, perfect fit, well made. Second order (for allegedly the same shirts), loose, baggy but completely oversized. I have no problem that medium and Large etc can differ but I am talking about the arms and the shoulders. The arms practically come down to my elbow. I raised the issue 10 days ago and I have had very slow feedback and yet not offer to rectify my problem. I have even sent in one… Read Full Review

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★★★★★

“More than happy”

Written on: 13/09/2011

You made my husband very happy; he loves the t-shirts, his employees too! Very good quality for good price. Thank you again… Read Full Review

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★★★★☆

“Clothes to order t shirts”

Written on: 13/09/2011 by aspectmeuk (1 review written)

Good easy to understand website, but I wanted three separate logos on differing items which meant I had to do three seperate orders, one for each logo. You can have more than one logo on your account so it would be good to be able to order them at once. The problem with this was that I incurred three delivery charges because i had to log out three times. I rang and explaind the situation and was promised the order would be delivered as one and two delivery charges would be dropped. In the… Read Full Review

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★★★★★

“superb job”

Written on: 12/09/2011

I am delighted with the polo shirts which are to be used as uniform for my floristry business. The embroidered logo looks fantastic and better than I had imagined. With hindsight, I think the logo could have done with being a little smaller, but that was my fault, it's what I asked for. At least it will be noticable, and good promotional advertising. Overall, the easy ordering, the speed of delivery, and the quality of goods is superb. I would definitely recommend to others… Read Full Review

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★★★★★

“Clothes 2 Order”

Written on: 12/09/2011 by CanapesDirect (1 review written)

Very happy with the standard of service, product and they way our order was handled from start to finish… Read Full Review

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★★★★☆

“Boating group clothing purchase.”

Written on: 03/09/2011 by R.Maude (1 review written)

An email inquiry about a new logo design was quickly answered. The Regatta fleeces were of excellent quality and value. Embroidery was well executed. Delivery was prompt. Yet again I am very pleased with the service… Read Full Review

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★★★★★

“T-shirts for charity event”

Written on: 30/08/2011

Ordered Yellow Fruit of Loom T-shirts with logo for charity event. Good easy to use site. Like being able to upload logo and see how it will look on garment. Pricing reasonable. Good customer service response when we have had any questions. Delivery (2 orders) on time as promised. Quality good, items washed well. Overall, happy to recommend… Read Full Review

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