Clothes2Order Reviews - www.clothes2order.com

★★★★☆
4.4 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Blue was the colour”

Written on: 03/12/2011 by cleo153 (1 review written)

I ordered a small amount of polo shirts and found the pricing reasonable. The royal blue colour I chose was a very attractive colour, and I just sent a PDF of the design. There was some grading of colour on it which was replicated perfectly in the stitching and overstitching of the embroidered design. The order was despatched very promptly. I would have great confidence in ordering further items… Read Full Review

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★★★★★

“Hoodies with logo and name”

Written on: 26/11/2011

I was pleased to be able to scan in the logo. I had a small problem with doing all the names as each time I made a mistake I had to key them all again! I was pleased to receive the email with the logo so that I could correct the colours before the order was made up. Having confirmed the details the order arrived within a week which I thought was brilliant! Thank you. We are all very pleased with the final product and wear our hoodies with pride… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 25/11/2011

With my girlfriend having completed a hesitant season of eventing, after some years away from it, I was looking for a confidence booster and team identity to build on for the future. Having already had a few ideas for a logo design it was so easy to move from my own digital image to a completed 'uniform' jacket. The Clothes2Order website was clear and easy to use, with a wide range of products and colours, and making my first order was simple. The draft artwork was provided promptly by email… Read Full Review

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★★★★☆

“Good embroidery, slow service”

Written on: 18/11/2011 by CGCarpetCleaning (1 review written)

I was happy with the product when I received them; however, the original proof of the embroidery work was not the right colours, so I called to ask them to amend it. After 2 weeks I had not had another proof or heard anything from them. I had to call to chase them, and after a second call a week or so after that I eventually received another proof, which still did not match the colours of our logo. I emailed back to inform them of this. They then sent me a colour chart for me to select my own… Read Full Review

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★★★★★

“Top quality clothing!”

Written on: 18/11/2011 by LoveRunning (1 review written)

Thanks so very much for providing such good quality clothing. We had a query with the initial proof of the product, which you were able to rectify satisfactorily. Now we're happily sporting the clothing in our shop - they look great! Please can you look into the proof approval system though. I tried on a few occasions to approve proofs you had emailed me, but it didn't always appear to work. On one occasion I thought it was approved, and this lead to a delay of a few days for the order. … Read Full Review

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★★★★★

“quick, easy, friendly service”

Written on: 14/11/2011 by busybees1 (1 review written)

Excellent quality clothing. The process from start to finish was straightforward and easy. We received a proof of our selected logo which once agreed on was quickly added to our selected order. The ordering process was fast and easy without confusing jargon. The communications from the company were polite and helpful. We shall definately use this company again. In fact the staff are already requesting additional items which will need to be paid for by themselves, we also will be purchasing some… Read Full Review

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★★★★★

“rugby shirt”

Written on: 13/11/2011

shirt was of excellent quality,the embroidery was also excellent.Would recommend to anyone looking for a simerlar product… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 07/11/2011

Very happy with the quality of goods ordered and happy with delivery timescales… Read Full Review

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★★★★★

“very happy”

Written on: 25/10/2011

Clothes came exactly as I ordered them and in very good time… Read Full Review

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★★★★☆

“custom printed hoodies”

Written on: 14/10/2011 by vmaxnick (1 review written)

Easy to navigate site fast delivery of a good quality product. Bad points: unclear pricing with creeping aditional costs The product and service are very good but at the checkout you are faced with a way heftier bill than you were expecting and the option of paying up or wasting the time it's taken to go all the way through the order process. Overall the product, although probably pricier than competitors products, the quality is high and service good!… Read Full Review

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★★☆☆☆

“Won't use again!”

Written on: 12/10/2011

I have not found this company to be that great. Shortly after ordering prior to any printing taking place I tried to change one of the polo shirt sizes from Small to Extra small. I was told no and offered no solution. I had also ordered two fleeces 5 minutes after I ordered the polo shirts and I asked if there was anyway the orders could be grouped to come together as we needed them for an exhibition that weekend. They again said no. My main issue was the total inflexibility and the rude… Read Full Review

Kernowdragon's Comment

Written on: 25/11/2011

Sounds rather unfair to blame them because you weren't certain of exactly what you wanted before you placed the order! Anyone with any experience of online ordering knows you don't hit that button till you've checked and double checked. Companies use online order systems for convienence and cost cutting, often at the expense of flexibility, but giving you a better deal, customer services is for putting right mistakes and faults made by them, not your inability to think things through and to order want you actually want. Just like any other retailer there is no protection against the customer choosing and buying the wrong thing (unless they've been so advisied by the retailer), and retailers prepared to make exchanges and refunds in such circumstances do so as a bonus!

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★★★☆☆

“Undoubtedly the worst customer service i've recieved.”

Written on: 10/10/2011 by paulalmeida (1 review written)

Clothes2order. Having attempted to make the order through the website for this company on three occasions and eventually phoning to try and do it by other means I managed to navigate their system sufficiently to select our products and place the order. When the order arrived they had used a fawn coloured print on a light grey sweatshirt. This was not what we wanted, and so I phoned to discuss what had been delivered. All I can say to describe the customer service the manager offered… Read Full Review

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★★★★★

“Polo shirts with printing”

Written on: 10/10/2011 by howdoesyourgardengrow (1 review written)

I liked the fact that the websight has its own design centre that can be used. Plenty of choice of styles and colours. Good communication by email. Great… Read Full Review

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★★★★★

“What I needed at a reasonable price”

Written on: 09/10/2011 by highburyvilla (1 review written)

I need to order small quantities of clothing for my cafe staff, the website was easy to use and their prices reasonable. I placed my order, within a couple of days had an online proof of my lettering to approve and was then emailed to let me know the items were on their way. The courier arrived within 5 minutes of the allotted timeslot. Good customer service at a reaonable price. Would use again and recommend to others… Read Full Review

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★★★☆☆

“Great products, but improvements could be made to the...”

Written on: 07/10/2011

The quality of the embroidery is exceptional, and the garments themselves are high quality. However the service is slightly let down by a lack of ability to properly place logos on a garment on the website- on my latest purchase it did not end up where I expected it to be. Sizing also is an issue- I cannot wear a previous purchase because it is too small a fit, but I got my normal size. Sizes should be standardised and with less margin of error… Read Full Review

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★★★☆☆

“Order at Clothes2Order”

Written on: 03/10/2011 by oneitsolutions (1 review written)

Everything went very smoothly at the site with the customisations and checkout very easy, the proof was sent without delay and looked really nice. I had an issue with the delivary address that i asked to be changed and was informed that this HAD been done but it turned out that it was going to the orignal and i had emailed customer service who weren't willing to help and that was a shame, if they had helped or offered me some sort of deal on my next purchase then it would have been all 5 stars… Read Full Review

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★★★★★

“Quality embroidered polos.”

Written on: 30/09/2011

I liked the quality. Embroidery superb and not expensive. I found the website a little hard to navigate, I think this was because I was trying to enter the reference to a previously registered design. Got there in the end. I purchased after recommendation and was impressed. Would recommend to others without hesitation… Read Full Review

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★★★★★

“Good quality aprons”

Written on: 27/09/2011

I ordered 2 aprons in black with embroidery. When the proof arrived for my approval I wasn't happy with the way the design looked on the black apron, I had thought the white background of my image would be included. I spoke to customer services asking their opinion on the best way to change it. They didn't advise I go for the more expensive option of changing to a printed design but advised I just change the colour of the aprons so the background would be white. The wrong package was delivered… Read Full Review

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★★★★★

“Awesome!”

Written on: 25/09/2011 by Bertiebassett72 (1 review written)

Not alot wrong infact perfect down to the point of sending an email for confirmation that your happy with the product. Big thumbs up for hassle free business… Read Full Review

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★★★★★

“Order with confidence”

Written on: 24/09/2011 by kenprior (1 review written)

Quality clothing , quality embroidery, a sample of embroidery sent before purchase, excellent customer service and fast delivery. Order and relax. … Read Full Review

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