Zara Online Reviews - www.zara.com

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
? Ask our helpful community of experts about this product or company
Zara Online - www.zara.com - Ask a question now

Media Gallery for Zara Online - www.zara.com

Zara Online - www.zara.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Paid an extra £6 for express delivery. Received an...”

Written on: 21/12/2010

Paid an extra £6 for express delivery. Received an e-mail from Zara saying they could not deliver within the express delivery timeframe. I asked for a refund of the difference between standard and express delivery and was refused. Delay apparently caused by the snow "and is not their fault", but it is not my fault either and why are they still advertising express delivery when they cannot meet their obligations? Received a further e-mail from ZARA explaining their reasons, which was clearly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I placed an order worth £250 with zara and the order...”

Written on: 23/11/2010

I placed an order worth £250 with zara and the order was sent to ANOTHER recipient!!!! Now after 7 days, I am still waiting for them to tell me if they will refund me or send me the order again.

Total disaster, DO NOT order from ZARA.com… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Zara online is disaster . They charge 3.99 for...”

Written on: 28/10/2010 by Ligalii (1 review written)

Zara online is disaster . They charge 3.99 for delivery at least they should deliver in acceptable time. I will never shop online again. Hat off to Asos where u can choose free delivery service which u know will take longer as it's free. But it doesn't take as long as Zaras charged service.

Also went to Zara in Manchester Trafford centre. Really wanted coat for £129 and I traveled from Leeds especially to purchase it after ringing around all stores to find my size. Coat was camel colour and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“after purchasing a coat online it came with a security...”

Written on: 23/10/2010

after purchasing a coat online it came with a security tag attached, rang customer service but got a spanish lady who didnt understand a word i was saying,had to take it to store to have it removed , i might as well have gone to the store to purchase it! no joy what so ever from customer service, and no reply from emails sent ,fuming , wont order on line again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“I shop in Zara stores frequently and could not obtain...”

Written on: 12/10/2010

I shop in Zara stores frequently and could not obtain the required size in an item and was advised to try online which I did. The ordering process was straightforward and quick. I opted to have my purchase delivered to the store for collection. It took seven days for my item to be available for collection which in comparison to other customers reviews appears to be fairly quick but in comparison to rival stores, a long wait! I must say though that the item was beautifully packaged in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I spent £750 on Zara online shop at 9th September, and...”

Written on: 08/10/2010

I spent £750 on Zara online shop at 9th September, and I HAVE NOT RECEIVED MY ORDER NOW!!! When I called the helpline, I waited for more than 10 mins, and they told me the parcel is already on its way. I already received the "shipping confirnmation", but there is still no delivery:(

They never reply the email, and always make an execuse.
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I visit my local Zara shop on a regular basis and when...”

Written on: 29/09/2010

I visit my local Zara shop on a regular basis and when they started online shopping - wow I thought this was great. However, be warned - they say on their website that goods should arrive within 3-5 working days - I am sill waiting in excess of 2 weeks later. I have tried to call their free-phone number and when I eventually get through all they can say is that the order has left their warehouse. They never return e-mails and they certainly do not operate their "online chat". I just hope… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I love the Zara shops but would advise people to NEVER...”

Written on: 28/09/2010

I love the Zara shops but would advise people to NEVER use their online service. I understand the service is new and is bound to have teething problems but to have stock showing up for customers to order, then wait for over 2 weeks with no word from them to then finally get through on the helpline to be told the product doesnt exist even though it is there for people to order is unacceptable. How long would this have gone on for because they clearly were never going to contact me to tell me.

I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This is a review for the online Zara rather than the...”

Written on: 27/09/2010

This is a review for the online Zara rather than the shop itself. My advice is just don't involve yourself online unless you live in the Outer Hebrides and really can't get to a shop. The stuff I ordered has still not arrived after a 10 day wait and when you call the 'helpline' there is at least a 15 minute wait before someone answers the phone and then all they can say is that the items have left the warehouse. So, then I emailed three days ago and as yet no response. I will continue to shop… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT order online from Zara their returns process...”

Written on: 16/09/2010

DO NOT order online from Zara their returns process does not work… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Erm, you can't shop on-line at Zara because the...”

Written on: 20/01/2010

Erm, you can't shop on-line at Zara because the company, as yet, does not OFFER on-line shopping. They are planning to introduce on-line shopping from 2010 some time. No wonder you find the website difficult to navigate! I only get to shop at Zara when I go overseas on holiday and I LOVE their clothes. Had one bad experience in Paris (Left Bank, I think the Rue de Rennes store) when they would not accept my credit card without my passport. I had never heard of that before and shopped at other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“I love the shope its self but the website is terrible!...”

Written on: 21/12/2009

I love the shope its self but the website is terrible! I was trying to find somthing and I looked for about 20 mins and stil could not find it! I think that you should go to the store because when you get there, it is so worth it. Lovely clothing but terrible website!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor website! So 'cool' its impossible to make a...”

Written on: 21/12/2009

Very poor website! So 'cool' its impossible to make a purchase! Nicely done, but not much point if its not clear how to actually buy anything from it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Attempted to use the website to buy a gift card....”

Written on: 19/12/2009

Attempted to use the website to buy a gift card. Although giving information about gift cards, website does not make clear whether you can buy them that way or not (and if not, why not, or, if so, how). Total waste of time and energy, as I was trying to avoid going out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“As so many others I find the website, so difficult to...”

Written on: 15/12/2009

As so many others I find the website, so difficult to use, I haven't ordered anything at all because I can't figure how to. Waste of time, as are the unhelpful, young, inexperienced, grumpy staff members at the Trafford Centre branch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have just tried to use the on-line shopping at Zara!...”

Written on: 22/10/2009

I have just tried to use the on-line shopping at Zara! Am I the only one who finds this website incredibly difficult to navigate and use. I gave up after third attempt and am sure that Zara is losing a lot of customers because of its rubbish website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I LOVE ZARA... but the online shop.... It is so hard...”

Written on: 04/06/2009

I LOVE ZARA... but the online shop.... It is so hard to use!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“checked out the website not great, infact i had been...”

Written on: 31/05/2009

checked out the website not great, infact i had been in a Zara store earlier in the day and saw stuff i did not have time to purchase, hence i looked up the website, not good, did not find the clothes on there, the site is not particular user friendly!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“The Zara website is one of the worst clothing websites...”

Written on: 07/04/2009

The Zara website is one of the worst clothing websites i have been on

quick to load pages and the website is user friendly, but no shopping facilites and not all of the clothing range is shown … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview