Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Bought a gift card online, recieved it, couldn't use it”

Written on: 26/12/2012 by wmcadam (1 review written)

I Bought a gift card online, recieved it in a reasonble amount of time, ok so far , my daughter went to the store to redeem it and couldn't use it. Took 45 minutes to traghten it out. I think all of the positive reviews here are placed by their employees. I think you all need a new web design firm and better comminications… Read Full Review

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★☆☆☆☆

“Absolutely Awful Service!”

Written on: 19/12/2012 by Sunshine90 (1 review written)

I ordered an item from Zara online which was in stock and was to take 3-5 days delivery. After 10 days my item was still not delivered, it had never even left the warehouse, although the money was taken out of my bank account. I sent a number of e-mails asking what was happening with my order but did not get a reply to any of them. I called their customer service operators several times and each time I got told my order was in their warehouse getting processed and would definitely get sent out… Read Full Review

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★☆☆☆☆

“No words”

Written on: 14/12/2012 by Femke87 (1 review written)

I ordered on black friday 6 tiebacks for curtains. I am trom holland btw. Today 14 december 2012 i recieved my order. When i opened the box 3 of the 6 tiebacks were broken!! That means gemstones everywhere over the box. Sent an angry email and they better respond to it! Horrible, Will never order there again. I buy alot online but never experienced something like this and they did not come cheap i van tell you. Just so bad...... … Read Full Review

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★★★★★

“Great shopping experience!”

Written on: 06/12/2012 by ahappyzaraonlinecustomer (1 review written)

Despite all the negative reviews about Zara Online, I decided to give it a try. I placed my order on Tuesday morning and I selected standard delivery (as it is free of charge if your order is above 50 quid). I was expecting to receive my parcel next week. To my surprise, I received the parcel just a day after I placed the order. I was absolutely thrilled by their great service! My shirts and dresses are all in perfect condition!… Read Full Review

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★☆☆☆☆

“My clothes did not arrive!”

Written on: 30/11/2012 by e.kabir (1 review written)

I have had the worst experience ever. I order two pairs of shoes a week ago and I still have not received the items! On the DPD website it states that it has been delivered when it wasn't! I emailed them 5 times now and I STILL haven't got a response! I can't call them as I work till 7pm and the customer service team is closed by then! Ridiculous!! I want my money back as I paid for shoes that is not even in my possession!!… Read Full Review

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★☆☆☆☆

“Appauling Customer Service”

Written on: 13/11/2012

I received an incomplete order. Only one of my two coats was delivered. I called Zara directly consistently over a week, no one called back and after emailing 5 times- I only received a call after I threatened leaving a review online. The answer was 'they couldn't help me'. I am furious, I have been charged for an item I did not receive. I will never use Zara online again… Read Full Review

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★☆☆☆☆

“Worst online shopping experince i've ever had”

Written on: 08/11/2012

Interesting to read all these other complaints, just goes to show how terrible they really are, the online store service is an absolute SHAMBLES. I made 2 separate orders & wanted to return both boxes (1 of the white tops had pen marks on it!), it took 4 days (6 inc wkend) to receive an e-mail to schedule a collection which in its self is shocking. Today I receive conformation email on return of 1 box - what about the other?! I am then told it takes 10-14 days to receive the refund?! I've never… Read Full Review

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★★☆☆☆

“WHERE IS MY ORDER”

Written on: 04/11/2012

I ordered gods online 6 days ago, and only this morning received an email saying that my goods have now been dispatched and will be with me within the time indicated on the website...which is 3-5 working days!!!!!!!!! how can it take them 5 days to process an order!!!… Read Full Review

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★☆☆☆☆

“Ongoing Delivery Nightmare”

Written on: 03/11/2012 by NorrisP (1 review written)

I have been going backwards and forwards between Zara and their delivery company the for the last two weeks trying to get an item re delivered without success. Clearly the Zara contact team do not know the rules of their own delivery company DPD(who I assume is sub contracted by another company Aramex.com) DPD state that if no one is at home when they call next time they can leave the item in a safe place on their "sorry we missed you" calling card. The problem is that I can't get through to… Read Full Review

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★★☆☆☆

“Webiste not working”

Written on: 25/10/2012

I saw a pair of trousers in the store but did not have the size I need. The sales cosultant could not order this for me but I can order this online. I tried to order online but the website is not working. Fix the website and customer service need improvement… Read Full Review

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★★★★☆

“No problems”

Written on: 23/10/2012

I'm the total opposite of some of the reviews on here as I've ordered a few items online and not had any problems at all. I usually only order online when it's an item that's sold out everywhere and they will email you to let you know it's in stock, so then I order it and hey presto it's delivered. I just ordered a coat on Sunday and it was delivered on Tuesday so it only took 2 days and delivery was free as the item was over £50… Read Full Review

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★☆☆☆☆

“Nightmare trying to place order”

Written on: 29/09/2012 by Jeanette8709 (1 review written)

Tried to place order online for £350. Impossible to process because was unable to write full address… Read Full Review

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★★★★★

“ZARA NUMBER 1 SHOP ONLINE ”

Written on: 11/09/2012

I find it hard to get to a Zara store since started to care for my mother so shop online .i can't recommend this store enough the online service is 5 star .i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them . If I ever had to phone customer services I find the staff friendly and helpfull.Thank YOU ZARA… Read Full Review

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★★☆☆☆

“Absolutely Terrible Service”

Written on: 03/09/2012 by lilatina1988 (5 reviews written)

While I am happy with the design of the clothes I feel that the "customer service" that I received online and in shop are absolutely terrible, terrifying and basically non existent. While doing a Fashion Marketing course, one of the tasks was to go in store (westfields) and ask a few questions about the different lines zara is offering and the quality of the clothes etc... Oh boy.... The girl did not know a single thing! Not about the different lines that they are offering or anything else. We… Read Full Review

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★☆☆☆☆

“Avoid Zara at all times! I recently come out of...”

Written on: 09/08/2012 by KathyCarroll (1 review written)

Avoid Zara at all times! I recently come out of hospital they would not change a top whch was a week over the 28 days! although I was not able to get out of the house to change it before this time. I thought they would have made a concession due to my circumstances...... I will never shop at this store again!… Read Full Review

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★☆☆☆☆

“Never Order from Zara.com”

Written on: 06/08/2012 by minimitz (1 review written)

Terrible experience !!!!! Paid 15£ for next day delivery and it didnt arrive for two weeks in the end i had to go into the shop and buy the outfit again and then obviously send the other one back once it had arrived. The deliverys agency didnt help and their call centers were all over in the UK and they didnt log anything so if you got cut off or rung back they didnt know what had previously happened to your order .. thus meaning you had to repeat everything again !! hurrendous experience and… Read Full Review

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Brittney3611's Response to minimitz's Review

Written on: 31/08/2012

please tell me where there shop is located? or a number? or anything? i need to contact them and all i can find is the "live chat" which is not live at all, its e-mail

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★☆☆☆☆

“cant log back in!!”

Written on: 30/07/2012

i log in once and after that i can log back in! this webste needs to be updated!… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 28/05/2012 by Shopgirl_13 (1 review written)

I ordered a sheer blouse and a cami to go under it about a fortnight ago. The parcel arrived after 4 days, the end of the parcel taped in clear tape and when I opened it the cami was there but no blouse. I immediately emailed Zara enquiring about the missing item, all I got was we'll get back to you. No apology. Two weeks and several emails and photos of the parcel later I still have no blouse and I have been refused a refund or replacement as " they have checked with their warehouse and the… Read Full Review

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★★☆☆☆

“Bad Customer Service”

Written on: 07/05/2012

I purchased some"distressed company manufactured" designed items from Zara. They didn't look like the item in the picture, after only taking it out of the box to try it on a few minutes, so I returned it on time. Two weeks later I got a call, with a representative, who questioned me if my item was in good condition when I received it, I thought since it was a distressed designed piece it looked pretty normal to me to see the sewn rips scuff conditioning , so I told her it was fine. She told me… Read Full Review

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★☆☆☆☆

“Extremely Poor Customer Service after Wrong Item Received”

Written on: 19/04/2012 by andreajoanne (2 reviews written)

I ordered two items from Zara online website: a leather jacket and a floral skirt. Firstly it took longer than the 3-5 days quoted for delivery (assume this is because the items are posted from Spain?). However, I thought I'd be patient as this was my first order from the online store. I opened the box and found that one of the items (the floral skirt) had not been sent and in it's place was a pair of black trousers. Obviously I was slightly annoyed but thought 'mistakes happen' so I rang… Read Full Review

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Andreajoanne's Response to andreajoanne's Review

Written on: 25/04/2012

Update on situation: They have now replied to my email but only suggested that I take the item back to the store (which will put me out of pocket for transport costs).

They did say they would refund postage on the new order - which is funny because, as it is being delivered to there store, it is free!!!!

Still don't think much of their general customer service as I have had to chase them every step of the way!

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