Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★★☆☆☆

“Absolutely Terrible Service”

Written on: 03/09/2012 by lilatina1988 (5 reviews written)

While I am happy with the design of the clothes I feel that the "customer service" that I received online and in shop are absolutely terrible, terrifying and basically non existent. While doing a Fashion Marketing course, one of the tasks was to go in store (westfields) and ask a few questions about the different lines zara is offering and the quality of the clothes etc... Oh boy.... The girl did not know a single thing! Not about the different lines that they are offering or anything else. We… Read Full Review

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★☆☆☆☆

“Avoid Zara at all times! I recently come out of...”

Written on: 09/08/2012 by KathyCarroll (1 review written)

Avoid Zara at all times! I recently come out of hospital they would not change a top whch was a week over the 28 days! although I was not able to get out of the house to change it before this time. I thought they would have made a concession due to my circumstances...... I will never shop at this store again!… Read Full Review

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★☆☆☆☆

“Never Order from Zara.com”

Written on: 06/08/2012 by minimitz (1 review written)

Terrible experience !!!!! Paid 15£ for next day delivery and it didnt arrive for two weeks in the end i had to go into the shop and buy the outfit again and then obviously send the other one back once it had arrived. The deliverys agency didnt help and their call centers were all over in the UK and they didnt log anything so if you got cut off or rung back they didnt know what had previously happened to your order .. thus meaning you had to repeat everything again !! hurrendous experience and… Read Full Review

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Brittney3611's Response to minimitz's Review

Written on: 31/08/2012

please tell me where there shop is located? or a number? or anything? i need to contact them and all i can find is the "live chat" which is not live at all, its e-mail

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★☆☆☆☆

“cant log back in!!”

Written on: 30/07/2012

i log in once and after that i can log back in! this webste needs to be updated!… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 28/05/2012 by Shopgirl_13 (1 review written)

I ordered a sheer blouse and a cami to go under it about a fortnight ago. The parcel arrived after 4 days, the end of the parcel taped in clear tape and when I opened it the cami was there but no blouse. I immediately emailed Zara enquiring about the missing item, all I got was we'll get back to you. No apology. Two weeks and several emails and photos of the parcel later I still have no blouse and I have been refused a refund or replacement as " they have checked with their warehouse and the… Read Full Review

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★★☆☆☆

“Bad Customer Service”

Written on: 07/05/2012

I purchased some"distressed company manufactured" designed items from Zara. They didn't look like the item in the picture, after only taking it out of the box to try it on a few minutes, so I returned it on time. Two weeks later I got a call, with a representative, who questioned me if my item was in good condition when I received it, I thought since it was a distressed designed piece it looked pretty normal to me to see the sewn rips scuff conditioning , so I told her it was fine. She told me… Read Full Review

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★☆☆☆☆

“Extremely Poor Customer Service after Wrong Item Received”

Written on: 19/04/2012 by andreajoanne (2 reviews written)

I ordered two items from Zara online website: a leather jacket and a floral skirt. Firstly it took longer than the 3-5 days quoted for delivery (assume this is because the items are posted from Spain?). However, I thought I'd be patient as this was my first order from the online store. I opened the box and found that one of the items (the floral skirt) had not been sent and in it's place was a pair of black trousers. Obviously I was slightly annoyed but thought 'mistakes happen' so I rang… Read Full Review

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Andreajoanne's Response to andreajoanne's Review

Written on: 25/04/2012

Update on situation: They have now replied to my email but only suggested that I take the item back to the store (which will put me out of pocket for transport costs).

They did say they would refund postage on the new order - which is funny because, as it is being delivered to there store, it is free!!!!

Still don't think much of their general customer service as I have had to chase them every step of the way!

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★☆☆☆☆

“No Zara No Way!”

Written on: 06/04/2012

Ordered $100 worth of stuff online. The package was supposedly delivered on time, but I never received it. I even spoke with my neighbors but to no avail. A week a later, I'm waiting to see if I'll get a refund or not. If I were you, I wouldn't bother with Zara. Sure, they've got chiq looking clothes online, but you may never get them, even after you've opened your wallet… Read Full Review

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Guest's Comment

Written on: 18/04/2012

I had the same problem , i paid £9.95 for delivery within 48 hrs but they never arrived. Im still waiting for a refund never will i order from them again.

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★☆☆☆☆

“Zara RUBBISH SERVICE”

Written on: 30/01/2012

After ordering and paying for goods and postage on 26 Dec 2011 and following misterious failed deliveries by a rubbish carrier I've been told(30 Jan 2012) that I have to wait for the refund when the goods will return on their shelves!!! Appauling service: … Read Full Review

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★☆☆☆☆

“Kept waiting for refund - still no sign after 12 days”

Written on: 21/01/2012 by Johnswife (1 review written)

We opted to have our order sent to store to pick up. When we visited the store to collect our purchase, the boots had been reduced by a further £10. As they had my husbands size in stock we bought the same boots at the reduced price and requested a refund for the online purchase. This was done without problem in store. I received an email the following day confirming that they had received the goods and I would receive a refund into my account within 14 days. I have never shopped anywhere… Read Full Review

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★★★☆☆

“Can do better”

Written on: 10/01/2012 by troybocat (3 reviews written)

bought all childrens clothes on line before the hols paid for standard delivery 3-5 days arrived 2 weeks later. quality is not brilliant i think they manufacture garments for the sale. quality of goods very poor not impressed… Read Full Review

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★☆☆☆☆

“Awful! Never online shopping with Zara”

Written on: 09/01/2012

I did online shopping with zara once before. It came within 5 days and products were great, so I tried it again with more orders this time. I spent about $380 for 21 items. Most of them were cheap, but one item cost about $50. The package came with 20 items in it. The item($50) was missing and one shirt with buttons was missing its button. So I sent email to the customer service to ask about return and refund for those items. They wrote me back within 1 or 2 days. They asked me to take a… Read Full Review

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Guest's Comment

Written on: 28/05/2012

Exactly the same has happened to me, I ordered a sheer blouse and a cami to go under it. Received the cami but no blouse. They refuse to refund me saying all items were shipped correctly from the warehouse. I'm now £39.99 down and I'm stuck with a cami I wont wear. How can they get away with doing this to people? It's bordering on theft?!! Regardless of how many times I email them they will not refund or replace my missing top.
I'm totally disgusted.

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★★★★★

“Exceeded expectations”

Written on: 28/12/2011 by AussieinHolland (1 review written)

Admittedly I was slightly wary about ordering via the website, after reading a few negative reviews. However, my experience has been completely positive despite initial worries. I made my purchase on 26/12 (evening) and received a text the following afternoon saying that it would be delivered the next day. Also received multiple emails with the delivery status. Package received in mint condition on 28/12, within two days of ordering! Very impressive, seeing as I chose STANDARD delivery. Will… Read Full Review

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★★★★★

“Was a bit worried after reading some negative reviews,...”

Written on: 15/04/2011

Was a bit worried after reading some negative reviews, but really shouldn't have been. Order placed on Sunday night, communication received on Monday saying it had been shipped, and again on Thursday morning saying it was in-store awaiting collection.

In-store collection process really easy and secure - ID and signature required, goods were securely padded and packed, and as a result were in absolutely perfect condition... impressive, seeing as they were shipped from Madrid.

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★★★★★

“Read all the reviews after paid online , I was so...”

Written on: 14/01/2011

Read all the reviews after paid online , I was so worried, but in fact whole purchase was 100% satisfaction.Bought 4 things all sent correctly and in perfect condition and very well packaged.Ordered on 10/01/2011, received on 14/01/2011, got 3 emails from them and even told me delivery day and time.

Perfect A+++ ,hope they can continue their service like this,definitely shop online again… Read Full Review

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★★★★★

“After reading previous reviews I think I'm incredibly...”

Written on: 02/01/2011

After reading previous reviews I think I'm incredibly lucky.
I was a bit afraid of buying goods online during winter sale. But I did on 27.12.2010. Zara.com has a clear and elegant graphic layout which makes shopping experience a pleasure. Packaging, quality and style of clothes - outstanding. I have chosen a standard delivery, usually 2-3 days but due to adverse weather conditions 5-7 days. Luckily TNT delivered everything on 31.12 from MADRID(!?). I received at least 3 emails from Zara… Read Full Review

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★☆☆☆☆

“Paid an extra £6 for express delivery. Received an...”

Written on: 21/12/2010

Paid an extra £6 for express delivery. Received an e-mail from Zara saying they could not deliver within the express delivery timeframe. I asked for a refund of the difference between standard and express delivery and was refused. Delay apparently caused by the snow "and is not their fault", but it is not my fault either and why are they still advertising express delivery when they cannot meet their obligations? Received a further e-mail from ZARA explaining their reasons, which was clearly… Read Full Review

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★☆☆☆☆

“I placed an order worth £250 with zara and the order...”

Written on: 23/11/2010

I placed an order worth £250 with zara and the order was sent to ANOTHER recipient!!!! Now after 7 days, I am still waiting for them to tell me if they will refund me or send me the order again.

Total disaster, DO NOT order from ZARA.com… Read Full Review

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★★☆☆☆

“Zara online is disaster . They charge 3.99 for...”

Written on: 28/10/2010 by Ligalii (1 review written)

Zara online is disaster . They charge 3.99 for delivery at least they should deliver in acceptable time. I will never shop online again. Hat off to Asos where u can choose free delivery service which u know will take longer as it's free. But it doesn't take as long as Zaras charged service.

Also went to Zara in Manchester Trafford centre. Really wanted coat for £129 and I traveled from Leeds especially to purchase it after ringing around all stores to find my size. Coat was camel colour and… Read Full Review

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★☆☆☆☆

“after purchasing a coat online it came with a security...”

Written on: 23/10/2010

after purchasing a coat online it came with a security tag attached, rang customer service but got a spanish lady who didnt understand a word i was saying,had to take it to store to have it removed , i might as well have gone to the store to purchase it! no joy what so ever from customer service, and no reply from emails sent ,fuming , wont order on line again… Read Full Review

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