Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Rubbish very unprofessional ”

Written on: 19/02/2013 by edycamela (1 review written)

I bought a red skirt from Zara early this month. I was shocked to receive a skirt that seemed to have been used because there was a big hole on the bleeds at the back of the skirt. When I realised that this skirt was faulty, I tried to get in touch with zara. I was given instructions to follow and return the item. I went to zara.com as instructed but no access to arrange for a courier service . I then tried to ring zara and was on the phone for over 40 mins as there was an automatic response… Read Full Review

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Edycamela's Response to edycamela's Review

Written on: 19/02/2013

Very disappoint the way zara has treated me.

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★★★★★

“Very good experience”

Written on: 13/02/2013

The clothes are amaizing and customer service was very helpful. My order arrived on time and in good conditions… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE!! ”

Written on: 08/02/2013 by nooooo (1 review written)

Terrible, terrible service!! Items took ages to arrive, requested a return (due to the wait). Requested pick up twice and both times they didn't show!! emails ignored... phone calls ignored... waste of time and money!! Still trying to get my items collected and its been over a month!! … Read Full Review

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★☆☆☆☆

“Miserable Customer Service”

Written on: 06/02/2013

I have no time for details. POOR customer service ....staff have no skills with problem solving ( Zara Whiteleys Shopping Centre manager - Tony ) POOR clothes quality as well ...then problems with exchange. There is no chance to leave comments and complaints on main Zara website. Miserable… Read Full Review

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★☆☆☆☆

“Do not order from online store”

Written on: 06/02/2013

Terrible experience with zara.com. My order was listed as delivered but I was home all day expecting my package and did not receive anything. I called for a refund and they have dragged this process on for about a month telling me they'll call back with a resolution (which they never do). Still trying to get my money back… Read Full Review

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★☆☆☆☆

“Disgusted, appalled, absolutely SICK OF THIS BULLSH*TTT”

Written on: 02/02/2013

do not shop on the zara WEBSITE!!!!!!!!!1 but you should if you like waiting weeks for your order then being told that they would refund your delivery cost but then not doing SO. also if you like waiting weeks for refunds to come through even after being told they would come through after three working DAYS. telephone customer services are useless and i still have not received my REFUND. i was told a refund was issued and was asked if i had checked my bank BALANCE... of course i HAVE!! i still… Read Full Review

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★★★★☆

“Def would buy again and again online!! ”

Written on: 25/01/2013 by Diantha (1 review written)

Seriously love love love buy online and from my app!! Zara is awesome... I've bought tons of regular prices items as well as sale items! Shipping did take a little longer on the sale items but not much longer maybe 10 days! I've also returned several items as well and had no problem.. Took maybe a week to see the return hit my bank account!! I'm VERY satisfied with everything I've bought... Great quality! Love the free shipping! I'm also a real freak when it comes to ordering online from… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE!!!!”

Written on: 24/01/2013 by excellentswag (1 review written)

Zara is actually my favorite store to shop at however this is my first time buying online.. ordered a jacket on the 6th of jan 2013 its now 24th jan 2013 .. i eventually i asked for a refund instead a few days ago knowing it only takes 2 working days to return and sill haven't received a refund .. customer service is in shambles seriously lacking with their customer services .. all they keep saying is we will contact you in a few days but they wont call .. and the lady that's on the other end… Read Full Review

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★☆☆☆☆

“Worst customer service and returns policy ever”

Written on: 23/01/2013

Being trying to return an item for 20 days now.... Great difficulty getting through to customer service in the end had to go through general switchboard. 3 times promised to send. Returns label ... Still waiting. Whilst the products offer good value and up to date fashion .. Their customer service needs a complete overhaul. Perhaps they could start by getting more people to man their switchboard!!!!! Avoid buying online … Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE”

Written on: 21/01/2013 by ematte (1 review written)

I've ordered few items on the 16/01/2013 chose the next day delivery and obviously paid more for that. Well it's been one week already and I still haven't received any of those items. I've tried to contact ZARA online help line but it's either constantly busy or nobody is actually picking up the phone. I've filled the contact form but it's still no answer or parcel. The weirdest thing is that on the parcel tracking ( Hermes ) web it says the signature from household have been taken at 14:35… Read Full Review

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★☆☆☆☆

“AWFUL!”

Written on: 15/01/2013 by Cat_smith123 (1 review written)

Ordered 3 items from zara online? Took over two weeks to come and when it arrived only one of the items were actually in the package! Phoned the customer helpline who told me that they would find put what was going on and contact me! Of course they didn't and I'm still trying to get my money back. Good luck trying to speak to someone useful! NEVER AGIAN… Read Full Review

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★★★★☆

“Slow delivery but great items”

Written on: 12/01/2013

I hate going shopping during the sales so ordered some goods in Zara's website on the 2nd January. It took 10 days to receive them but Zara got in touch a couple of days before to apologise about the delay. The clothes arrived neatly folded and didn't look like they had been tried on a million time like in the shops! Overall happy, my only comment is that they need to improve their delivery time… Read Full Review

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★☆☆☆☆

“Couldn't get refund for more than a month!!!!”

Written on: 09/01/2013 by Mariash (1 review written)

Love zara clothing line.... But the customer service is horrible... It can't get any worse! From November of the last year can't get refund, even though the product was sent back in November, now it's January! Everyday when I call they tell me that the refund was processed , asking them to send me an email that confirms the refund and still didn't get it, asking if I can speak to the supervisor or the manager and they tell me he is gonna call u back within 24 hours and of course that didn't… Read Full Review

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★★★★★

“Thankfully lucky.”

Written on: 09/01/2013

I am a huge fan of Zara products and have always enjoyed shopping at their stores. The quality is decent and I love the style variety this brand offers. Lately, I am finding it incredibly competitive to shop at the Zara stores in my area and often not finding the products in my size. So I decided to turn to their online store. Especially during the sale period, I have no luck at finding what I want in my size at the physical storsz. I was very skeptical, having read the unfortunate… Read Full Review

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★☆☆☆☆

“Never again.”

Written on: 08/01/2013 by BruneH (1 review written)

So i ordered this items 2 weeks ago and not only i haven't received them, but on the aramex website ( the courier zara used for the delivery) it says that the parcel has been delivered and signed for by someone called Carter. Now who is Carter? I honestly have no idea, I was waiting at home for the parcel yesterday with my gf and nothing did arrive. As far as i know no one called Carter lives in my flat and signs things for me when i'm home. After few calls and email no one answered. The only… Read Full Review

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Dbsklz's Response to BruneH's Review

Written on: 06/02/2013

i have the same problem going on right now! Can you update me on what happened afterwards? Thank you.

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Bruneh's reply to Dbsklz's Comment

Written on: 06/02/2013

Finally after few calls and emails they called me back one morning ( after 4-5 days) saying that my parcel was lost and that they refunded me already.
No explanation about where my items were gone or what happened, they just said they were terribly sorry.

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★☆☆☆☆

“Delivery does not mean dispatch!”

Written on: 08/01/2013 by HarryBall (1 review written)

Spent several hundred pounds online and they took the money out of my account immediately. Delivery is supposed to take 5-7 days, but of course that's when the goods are actually dispatched. It's been a week so far and they still haven't dispatched the items. Good luck getting in contact with the customer service centre, it's always busy!… Read Full Review

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★☆☆☆☆

“Absolutely worst customer service”

Written on: 08/01/2013

Ordered a dress from Zara way over a week ago now and I have yet to even receive an email stating that it has been dispatched. Frustrating as the money was taken from my account and transferred to Zara the same day I purchased the order! To add to my irritation, the item I ordered was in the sale, and has further reduced and now sold out online, meaning I could not exchange the item now if I wanted to, which I would have been capable of doing if it had been dispatched in the estimated time… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 06/01/2013 by Carol1234 (1 review written)

My son received an expensive pair of Zara pants as a Christmas gift. They didn't fit so I tried to return them. The store wouldn't take them, even though they had only been tried on once, had the original tags, and mail return information. They said I needed the original invoice. After multiple phone calls and much time on hold, I was told that the store should have been able to call to get this information themselves and to go back. To be on the safe side, I got the original invoice emailed to… Read Full Review

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★☆☆☆☆

“5 days later and my order still hasn't been dispatched...”

Written on: 02/01/2013 by peevedisanunderstatement (15 reviews written)

I placed an order online for one pair of boots with Zara.com on 28/12/12. It was confirmed by email and yet 5 days later, it still hasn't been dispatched. I have emailed 3 times and have not had a single reply despite promising to put in an official complaint and write online reviews of my experience. Had my phone not been out of action i would have called their contact center sooner. Luckily i am able to borrow a phone later on today although from what ive been reading here, it looks doubtful… Read Full Review

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Croc99's Response to peevedisanunderstatement's Review

Written on: 05/01/2013

Hi, just wanted to know whether you had received your parcel yet? As I ordered mine earliar this week and am starting to worry about when il recieve it! Even though it does say in the confirmation email allow 5-7 days for arrival.
Thanks

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Peevedisanunderstatement's reply to Croc99's Comment

Written on: 08/01/2013

It has been 11 days since I placed the order and I received a dispatch confirmation at midday today. It should arrive tomorrow apparently but from the experiences other people have had with Zara's courier I don't hold out much hope. Even if it does arrive, 9 working days is a disgusting amount of time to wait for one pair of boots and from now on ill only ever shop in store with them. My advice to you would be wait 5 working days since you placed the order and then contact them - although they weren't able to contact the warehouse for me when i rang them so they aren't much help (and I spoke to a manager). Also, you have to ring several times because apparently they're always busy (with this sort of customer service its no surprise). If you need your item asap you'd be better off ringing your local store and asking them to put it aside for you to buy if they have it (and then of course cancel the online order on your Zara account). From my experience, its very unlikely you'll get it in good time from buying online. Good luck.

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★☆☆☆☆

“NEVER AGAIN!!!!!”

Written on: 28/12/2012

I ordered over £200 worth of clothes for my children from Zara and paid special delivery. I received no confirmation email and did not receive any of the items either. My bank had informed me that the said amount has left my account into zaras account and gave me a reference code! I emailed Zara 5 times!!! No response! I was reluctant to call their 0871 number!! I ended up calling and to my disbelief was told that they don't have my money and they have seen my order but it's been cancelled… Read Full Review

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