Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
20% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Delivery not great”

Written on: 01/03/2013

I too ordered items on 28/12/12, items still not arrived by6/1/13, have contacted help desk to be told to be patient delivery in the sales takes 5-7days,,,,,,, how rude, I don't make them wait 5-7 days for payment, items still just showing as processing so not even dispatched!!!!!! … Read Full Review

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★☆☆☆☆

“Delivery ”

Written on: 01/03/2013

I placed an order on December 29, 2012. As of January 4, 2013, I have not received an email stating that it has been shipped. I called to cancel my order and they told me that my item was in the warehouse and that they are waiting for FedEx to pick it up (and therefore I cannot cancel my order). I have never heard that before. Definitely will not order from them again… Read Full Review

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★★★★★

“Love this store!”

Written on: 28/02/2013 by Thomas.montenegro (8 reviews written)

I love this store. I saw it in San Francisco and then LA. It has such different clothing and it looks so easy to wear and stylish. I love the T shirt with the picture of an outdoors scene. The colors are so great. It does not really seem Spanish. Some of the clothes I would not wear but a lot I would. I see people wearing it and it makes a statement. Some of the clothes are so basic they would really come in handy. It woud be great for film extra work I used to do and almost… Read Full Review

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★★★★★

“Fast, Easy and Great Boots!”

Written on: 25/02/2013 by TechMom (2 reviews written)

Ordering shoes online is always iffy as you cant be sure of quality and sizing but I ordered my husband some boots very late on a Saturday night. I checked the sizing chart and they provided sizes in inches also! So I could measure his foot to make sure. Very easy to find what you want, and payment was quick. Midday Sunday, only 12 hours after I ordered (standard delivery) I received a text to say they would be here Monday! Amazing! I had my doubts they would actually turn up so soon but Monday… Read Full Review

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Greggory's Response to TechMom's Review

Written on: 26/02/2013

I actually order from zara onlinr myself. their return policys and customer service is something other companys should learn from.

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/02/2013

I spent alot of money ordering clothing online. I had a couple of items that were literally one day past the "one month' return cut off date and they wouldn't let me return them. They have very poor customer service and were extremely difficult to deal with. I like the style of clothing, however their poor customer service will keep me from shopping there going forward… Read Full Review

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★☆☆☆☆

“Rubbish very unprofessional ”

Written on: 19/02/2013 by edycamela (1 review written)

I bought a red skirt from Zara early this month. I was shocked to receive a skirt that seemed to have been used because there was a big hole on the bleeds at the back of the skirt. When I realised that this skirt was faulty, I tried to get in touch with zara. I was given instructions to follow and return the item. I went to zara.com as instructed but no access to arrange for a courier service . I then tried to ring zara and was on the phone for over 40 mins as there was an automatic response… Read Full Review

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Edycamela's Response to edycamela's Review

Written on: 19/02/2013

Very disappoint the way zara has treated me.

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★★★★★

“Very good experience”

Written on: 13/02/2013

The clothes are amaizing and customer service was very helpful. My order arrived on time and in good conditions… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE!! ”

Written on: 08/02/2013 by nooooo (1 review written)

Terrible, terrible service!! Items took ages to arrive, requested a return (due to the wait). Requested pick up twice and both times they didn't show!! emails ignored... phone calls ignored... waste of time and money!! Still trying to get my items collected and its been over a month!! … Read Full Review

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★☆☆☆☆

“Miserable Customer Service”

Written on: 06/02/2013

I have no time for details. POOR customer service ....staff have no skills with problem solving ( Zara Whiteleys Shopping Centre manager - Tony ) POOR clothes quality as well ...then problems with exchange. There is no chance to leave comments and complaints on main Zara website. Miserable… Read Full Review

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★☆☆☆☆

“Do not order from online store”

Written on: 06/02/2013

Terrible experience with zara.com. My order was listed as delivered but I was home all day expecting my package and did not receive anything. I called for a refund and they have dragged this process on for about a month telling me they'll call back with a resolution (which they never do). Still trying to get my money back… Read Full Review

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★☆☆☆☆

“Disgusted, appalled, absolutely SICK OF THIS BULLSH*TTT”

Written on: 02/02/2013

do not shop on the zara WEBSITE!!!!!!!!!1 but you should if you like waiting weeks for your order then being told that they would refund your delivery cost but then not doing SO. also if you like waiting weeks for refunds to come through even after being told they would come through after three working DAYS. telephone customer services are useless and i still have not received my REFUND. i was told a refund was issued and was asked if i had checked my bank BALANCE... of course i HAVE!! i still… Read Full Review

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★★★★☆

“Def would buy again and again online!! ”

Written on: 25/01/2013 by Diantha (1 review written)

Seriously love love love buy online and from my app!! Zara is awesome... I've bought tons of regular prices items as well as sale items! Shipping did take a little longer on the sale items but not much longer maybe 10 days! I've also returned several items as well and had no problem.. Took maybe a week to see the return hit my bank account!! I'm VERY satisfied with everything I've bought... Great quality! Love the free shipping! I'm also a real freak when it comes to ordering online from… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE!!!!”

Written on: 24/01/2013 by excellentswag (1 review written)

Zara is actually my favorite store to shop at however this is my first time buying online.. ordered a jacket on the 6th of jan 2013 its now 24th jan 2013 .. i eventually i asked for a refund instead a few days ago knowing it only takes 2 working days to return and sill haven't received a refund .. customer service is in shambles seriously lacking with their customer services .. all they keep saying is we will contact you in a few days but they wont call .. and the lady that's on the other end… Read Full Review

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★☆☆☆☆

“Worst customer service and returns policy ever”

Written on: 23/01/2013

Being trying to return an item for 20 days now.... Great difficulty getting through to customer service in the end had to go through general switchboard. 3 times promised to send. Returns label ... Still waiting. Whilst the products offer good value and up to date fashion .. Their customer service needs a complete overhaul. Perhaps they could start by getting more people to man their switchboard!!!!! Avoid buying online … Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE”

Written on: 21/01/2013 by ematte (1 review written)

I've ordered few items on the 16/01/2013 chose the next day delivery and obviously paid more for that. Well it's been one week already and I still haven't received any of those items. I've tried to contact ZARA online help line but it's either constantly busy or nobody is actually picking up the phone. I've filled the contact form but it's still no answer or parcel. The weirdest thing is that on the parcel tracking ( Hermes ) web it says the signature from household have been taken at 14:35… Read Full Review

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★☆☆☆☆

“AWFUL!”

Written on: 15/01/2013 by Cat_smith123 (1 review written)

Ordered 3 items from zara online? Took over two weeks to come and when it arrived only one of the items were actually in the package! Phoned the customer helpline who told me that they would find put what was going on and contact me! Of course they didn't and I'm still trying to get my money back. Good luck trying to speak to someone useful! NEVER AGIAN… Read Full Review

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★★★★☆

“Slow delivery but great items”

Written on: 12/01/2013

I hate going shopping during the sales so ordered some goods in Zara's website on the 2nd January. It took 10 days to receive them but Zara got in touch a couple of days before to apologise about the delay. The clothes arrived neatly folded and didn't look like they had been tried on a million time like in the shops! Overall happy, my only comment is that they need to improve their delivery time… Read Full Review

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★☆☆☆☆

“Couldn't get refund for more than a month!!!!”

Written on: 09/01/2013 by Mariash (1 review written)

Love zara clothing line.... But the customer service is horrible... It can't get any worse! From November of the last year can't get refund, even though the product was sent back in November, now it's January! Everyday when I call they tell me that the refund was processed , asking them to send me an email that confirms the refund and still didn't get it, asking if I can speak to the supervisor or the manager and they tell me he is gonna call u back within 24 hours and of course that didn't… Read Full Review

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★★★★★

“Thankfully lucky.”

Written on: 09/01/2013

I am a huge fan of Zara products and have always enjoyed shopping at their stores. The quality is decent and I love the style variety this brand offers. Lately, I am finding it incredibly competitive to shop at the Zara stores in my area and often not finding the products in my size. So I decided to turn to their online store. Especially during the sale period, I have no luck at finding what I want in my size at the physical storsz. I was very skeptical, having read the unfortunate… Read Full Review

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★☆☆☆☆

“Never again.”

Written on: 08/01/2013 by BruneH (1 review written)

So i ordered this items 2 weeks ago and not only i haven't received them, but on the aramex website ( the courier zara used for the delivery) it says that the parcel has been delivered and signed for by someone called Carter. Now who is Carter? I honestly have no idea, I was waiting at home for the parcel yesterday with my gf and nothing did arrive. As far as i know no one called Carter lives in my flat and signs things for me when i'm home. After few calls and email no one answered. The only… Read Full Review

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Dbsklz's Response to BruneH's Review

Written on: 06/02/2013

i have the same problem going on right now! Can you update me on what happened afterwards? Thank you.

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Bruneh's reply to Dbsklz's Comment

Written on: 06/02/2013

Finally after few calls and emails they called me back one morning ( after 4-5 days) saying that my parcel was lost and that they refunded me already.
No explanation about where my items were gone or what happened, they just said they were terribly sorry.

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