Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Worst Customer service ! Will never buy again ”

Written on: 03/04/2013 by Jdior (1 review written)

Brought a coat costing my mum £139.99 which was a Christmas present I had it for a week and the wool pulled away checked high and low for a receipt could not find it went into the store and the sales assistant said I'm sorry we have had loads back like this I get my manger she came over and was so unfriendly and trying to throb me off that they can only give me the sale price by law when I have been into marks and spencer and returned a item and they believed my word and gave me my full price… Read Full Review

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★☆☆☆☆

“Online experience is awful! Avoid!!!”

Written on: 21/03/2013

i ordered items worth over £250 and tried to return few of the items 3 days after the deadline but i couldnt even though i explained the reasons why i couldnt return the items sooner. i have never had such an experience with any other high street stores before!!!!… Read Full Review

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★★★★★

“Couldn't ask for better service”

Written on: 15/03/2013 by Ellen129 (1 review written)

After I placed an order for shoes online on Monday evening 11 march, I read the the overwhelming number of negative reviews and feared the worst. While I would always be happily surprised to have my order delivered within 3 working days (yes, they did arrived on 14 march), I was especially impressed in this case, given the bad press. Maybe I've been exceptionally lucky, or maybe Zara has taken the bad reviews on board. I for one will happily use this website again… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Service”

Written on: 15/03/2013

I purchased items from Zara, which i had to return due to being the wrong size. On returning the items i had to wait for a Manager to authorize the refund transaction which was under 30 pounds, the wait was just over half an hour which annoyed me as the shop was not busy. Received an apologie from the Manager authorizing the refund but this was not good enough… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 03/03/2013

On Saturday , March 2nd , around 3 pm we came to your store in Skopje , City Mall with a need of assistance. I and my husband are an American citizens we travel a lot and love your products. We have purchased recently a jacket from Zara store in Greece , but the lady there at the check out failed to remove the plastic security tag. We bought many items and did not check the jacket till we left the country. We came to your store at previously mentioned date to ask the manager to remove it… Read Full Review

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Zararetail's Comment

Written on: 06/03/2013

We do apologize for your inconvenience, but unfortunately we will not help you remove security tags from merchandise.

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★☆☆☆☆

“Terrible”

Written on: 01/03/2013

I ordered £150 worth of clothes on 30 December, and still have not received the goods as of today so I cancelled the order. was expecting them to take 3-5 days so was disappointed, I emailed them and only received back some automated response, nothing else. looking at the number of bad reviews I wonder why they bother having an online shop… Read Full Review

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★☆☆☆☆

“Delivery not great”

Written on: 01/03/2013

I too ordered items on 28/12/12, items still not arrived by6/1/13, have contacted help desk to be told to be patient delivery in the sales takes 5-7days,,,,,,, how rude, I don't make them wait 5-7 days for payment, items still just showing as processing so not even dispatched!!!!!! … Read Full Review

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★☆☆☆☆

“Delivery ”

Written on: 01/03/2013

I placed an order on December 29, 2012. As of January 4, 2013, I have not received an email stating that it has been shipped. I called to cancel my order and they told me that my item was in the warehouse and that they are waiting for FedEx to pick it up (and therefore I cannot cancel my order). I have never heard that before. Definitely will not order from them again… Read Full Review

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★★★★★

“Love this store!”

Written on: 28/02/2013 by Thomas.montenegro (8 reviews written)

I love this store. I saw it in San Francisco and then LA. It has such different clothing and it looks so easy to wear and stylish. I love the T shirt with the picture of an outdoors scene. The colors are so great. It does not really seem Spanish. Some of the clothes I would not wear but a lot I would. I see people wearing it and it makes a statement. Some of the clothes are so basic they would really come in handy. It woud be great for film extra work I used to do and almost… Read Full Review

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★★★★★

“Fast, Easy and Great Boots!”

Written on: 25/02/2013 by TechMom (2 reviews written)

Ordering shoes online is always iffy as you cant be sure of quality and sizing but I ordered my husband some boots very late on a Saturday night. I checked the sizing chart and they provided sizes in inches also! So I could measure his foot to make sure. Very easy to find what you want, and payment was quick. Midday Sunday, only 12 hours after I ordered (standard delivery) I received a text to say they would be here Monday! Amazing! I had my doubts they would actually turn up so soon but Monday… Read Full Review

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Greggory's Response to TechMom's Review

Written on: 26/02/2013

I actually order from zara onlinr myself. their return policys and customer service is something other companys should learn from.

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/02/2013

I spent alot of money ordering clothing online. I had a couple of items that were literally one day past the "one month' return cut off date and they wouldn't let me return them. They have very poor customer service and were extremely difficult to deal with. I like the style of clothing, however their poor customer service will keep me from shopping there going forward… Read Full Review

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★☆☆☆☆

“Rubbish very unprofessional ”

Written on: 19/02/2013 by edycamela (1 review written)

I bought a red skirt from Zara early this month. I was shocked to receive a skirt that seemed to have been used because there was a big hole on the bleeds at the back of the skirt. When I realised that this skirt was faulty, I tried to get in touch with zara. I was given instructions to follow and return the item. I went to zara.com as instructed but no access to arrange for a courier service . I then tried to ring zara and was on the phone for over 40 mins as there was an automatic response… Read Full Review

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Edycamela's Response to edycamela's Review

Written on: 19/02/2013

Very disappoint the way zara has treated me.

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★★★★★

“Very good experience”

Written on: 13/02/2013

The clothes are amaizing and customer service was very helpful. My order arrived on time and in good conditions… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE!! ”

Written on: 08/02/2013 by nooooo (1 review written)

Terrible, terrible service!! Items took ages to arrive, requested a return (due to the wait). Requested pick up twice and both times they didn't show!! emails ignored... phone calls ignored... waste of time and money!! Still trying to get my items collected and its been over a month!! … Read Full Review

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★☆☆☆☆

“Miserable Customer Service”

Written on: 06/02/2013

I have no time for details. POOR customer service ....staff have no skills with problem solving ( Zara Whiteleys Shopping Centre manager - Tony ) POOR clothes quality as well ...then problems with exchange. There is no chance to leave comments and complaints on main Zara website. Miserable… Read Full Review

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★☆☆☆☆

“Do not order from online store”

Written on: 06/02/2013

Terrible experience with zara.com. My order was listed as delivered but I was home all day expecting my package and did not receive anything. I called for a refund and they have dragged this process on for about a month telling me they'll call back with a resolution (which they never do). Still trying to get my money back… Read Full Review

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★☆☆☆☆

“Disgusted, appalled, absolutely SICK OF THIS BULLSH*TTT”

Written on: 02/02/2013

do not shop on the zara WEBSITE!!!!!!!!!1 but you should if you like waiting weeks for your order then being told that they would refund your delivery cost but then not doing SO. also if you like waiting weeks for refunds to come through even after being told they would come through after three working DAYS. telephone customer services are useless and i still have not received my REFUND. i was told a refund was issued and was asked if i had checked my bank BALANCE... of course i HAVE!! i still… Read Full Review

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★★★★☆

“Def would buy again and again online!! ”

Written on: 25/01/2013 by Diantha (1 review written)

Seriously love love love buy online and from my app!! Zara is awesome... I've bought tons of regular prices items as well as sale items! Shipping did take a little longer on the sale items but not much longer maybe 10 days! I've also returned several items as well and had no problem.. Took maybe a week to see the return hit my bank account!! I'm VERY satisfied with everything I've bought... Great quality! Love the free shipping! I'm also a real freak when it comes to ordering online from… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE!!!!”

Written on: 24/01/2013 by excellentswag (1 review written)

Zara is actually my favorite store to shop at however this is my first time buying online.. ordered a jacket on the 6th of jan 2013 its now 24th jan 2013 .. i eventually i asked for a refund instead a few days ago knowing it only takes 2 working days to return and sill haven't received a refund .. customer service is in shambles seriously lacking with their customer services .. all they keep saying is we will contact you in a few days but they wont call .. and the lady that's on the other end… Read Full Review

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★☆☆☆☆

“Worst customer service and returns policy ever”

Written on: 23/01/2013

Being trying to return an item for 20 days now.... Great difficulty getting through to customer service in the end had to go through general switchboard. 3 times promised to send. Returns label ... Still waiting. Whilst the products offer good value and up to date fashion .. Their customer service needs a complete overhaul. Perhaps they could start by getting more people to man their switchboard!!!!! Avoid buying online … Read Full Review

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