Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Ridiculous returns system”

Written on: 02/08/2013

Having ordered an item that was unsuitable I tried to return it, and not living anywhere near a Zara store the ONLY option therefore available was to arrange for a courier to collect the item. Inconvient to say the least as they will only give you a time slot of 9am to 7pm. So I waited for the courier and none arrived to collect my package. Then the problems started. After contacting 'customer serives', and I use that term loosely, I was told that a postage label would be emailed to me so I… Read Full Review

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★☆☆☆☆

“I had problems with my order. For some reason they...”

Written on: 19/07/2013 by Lepot (1 review written)

I had problems with my order. For some reason they left my money on holding deposit and I never received any packages. When I asked them to release the money they didn't respond at all! After fourth attempt and three weeks I sent an email with threat of legal actions. That worked! I won't recommend this to any of my friends. Worst online shopping experience ever!!!… Read Full Review

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★☆☆☆☆

“Worst online shopping experience ever”

Written on: 02/07/2013

I bought some items online but didn't get a confirmation order so i emailed them. They replied saying there was a glitch in the system that I should do it again. I did it again using a different card because the funds had disappeared off the first card. This time I got a confirmation email but no delivery schedule so I emailed them again. AND AGAIN another glitch in the system. Then I tried to log into my account with them and it seems I've been kicked out. My account and my orders are… Read Full Review

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★☆☆☆☆

“Poor Quality”

Written on: 30/06/2013

Bought a jacket in Zara Stratford. Pocket is incorrectly sewn making it unusable! Zara has rally gone downhill. My advice DON'T SHOP WITH ZARA. Shoddy goods .... I object to having to repair a £50 jacket before I can wear it! I will NEVER shop there again. Hope they go out of business and soon… Read Full Review

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★☆☆☆☆

“Used/Stained items sent to me Twice! Don't ever order...”

Written on: 28/06/2013 by zaggie (1 review written)

To start with I will not even give Zara 1 star. My first order A pair of shorts and a pair of trousers. Shorts have been previously used clearly washed and then Zara tags attached to it again! The shorts had stones in the pockets and the labels were blue rather than white which clearly shows that the item has been used. Manager response? They probably fell on the floor in the warehouse and the stones got inside!!!! The other pair of trousers were Primark's quality. Stitching coming apart… Read Full Review

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★☆☆☆☆

“Zara = the WORST customer experience I have EVER...”

Written on: 25/06/2013 by ChristinaSLee (1 review written)

dearest ZARA, i sincerely hate your customer service and your online system. you are the worst. you cancelled BOTH of my summer sale orders i recently placed on separate days without even notifying me. now most of my items are out of stock. AND i never even received my last order from your winter sale. you wasted my time. if i never called your poor customer service line today, i would have been sitting around excitedly waiting for two huge boxes of some things that never would have graced my… Read Full Review

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★★★★★

“Great experience today in zara Oxford circus”

Written on: 31/05/2013 by feketemonika80 (1 review written)

I'm regular customer in zara stores, I love your fashion and style. In my wardrobe is plenty of your staff. I went to zara in Oxford circus today morning,because I had problem with one pair of your shoes, but I couldn't find my bill of sale, I explain everything to member of staff, very efficient girl, she call her female manager and they sorted my issue with professional maner and made my day. Very appreciate it! Thank you very much!… Read Full Review

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★☆☆☆☆

“Worst online service EVER”

Written on: 18/05/2013 by WooMY (1 review written)

I had made a purchase online for 2 cardigans on 18 April for my overseas trip but it did not arrive before my trip. On the website, it indicates that it will take 1 - 2 or 3 - 5 days but I had been counting each day, it did not arrive. I had emailed to Zaraservices each time but the response is always very rude and short. They said it takes approx. 10 - 15 days and ask me to wait. True enough, it did not arrive on time for my trip on 5 May. It was so disappointing. When I came back… Read Full Review

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Lesleislethal's Response to WooMY's Review

Written on: 21/06/2013

zara.com doesnt ship from China . You must have gone to a fake website

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★☆☆☆☆

“CROSSOVER ORDER, SHODDY SERVICE”

Written on: 30/04/2013 by moooo (1 review written)

the very first online order I made they sent me an email to tell me one of my £20 items was out of stock and would refund me on my next orders....as it was christmas time i didnt chase this up and purchase d in store instead. As I made a new order online a month later I got in touch with 'customer service' to advise them that the £20 hadnt been taken off my new order....they said the next time i place an order I can have express delivery....CHEERS...NOT!!! So I place a NEW order like a… Read Full Review

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★☆☆☆☆

“Zara - Rubbish Returns Policy”

Written on: 29/04/2013

I recently shopped online with Zara. Really pleased with everything, except a pair of shoes that didn't fit and so I wanted to return them. WARNING - do not order anything you might want to return. To make a return you have to wait in for a courier to collect at anytime between 9 and 5pm weekdays ie. working hours and when I am out. I knew I would be out but unless unsuccessful attempts have been made to collect the goods they will not deign to send you a label to return by post. They will… Read Full Review

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★☆☆☆☆

“SHODDY NON-RETURNABLE MERCHANDISE!”

Written on: 26/04/2013 by DISGRUNTLEDatZara (1 review written)

I recently made a purchase from Zara online. I will never buy from them again. THE BACK STORY: - clothes tried on fit as I wanted - I put the clothes through the wash following manufactures directions precisely (cold wash, low heat dryer) - all of the clothes shrank. some of shrank vertically and some shrank horizontally. ZARA CUSTOMER SERVICE: - I contacted Zara, and was told my associate to "take photographs" of my clothing items and to email them to their customer service unit. - took… Read Full Review

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★☆☆☆☆

“Hope you can find what you like in the shop!”

Written on: 26/04/2013

worst app ever! And to make things worse they are not allowed to take your order on the phone.not worth it!!!… Read Full Review

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★★☆☆☆

“When is a silk blouse not a SILK blouse”

Written on: 25/04/2013 by leepy5 (1 review written)

I recently bought what was advertised as a SILK printed blouse for my partner. In a mid March issue of the Guardian Weekend there is a section called ALL AGES. One of the model's had this blouse on - it looked very good and was described as a SILK blouse; just like on the Zara website. The price was £39-99 which I admit is a reasonable price for a SILK blouse. When opened it was clear the blouse was not silk. The label stated primary material 100% polyester....secondary material 100% silk. Not… Read Full Review

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★☆☆☆☆

“Absolutely horrible online service! ”

Written on: 24/04/2013

I placed an order 4 days ago and Zara confirmed it. They said they will notice me when my order will be sent, I chose a standard delivery( 5-6 business days). It's been a week now, I have not received any email from them, I sent three email asking about my order and I still did not get any response! The worst service ever you can find online! Never buy from them!!!… Read Full Review

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★☆☆☆☆

“Overcharged”

Written on: 18/04/2013

I recently bought an item of clothing in the Cardiff store. The item was marked up with one price 7.95 which I assumed tobe Pounds when I got to the till I gave the salesperson a ten pound note she gave me one pence change. I queried this and she stated the price was in euros. It was the end of the day and not thinking properly I should have said that is illegal to have just one price and particularly in euros (this is wales)and also if it was 7.95 euros it should have been approximately… Read Full Review

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★★☆☆☆

“15-30 day for a refund”

Written on: 12/04/2013

I ended up buying 3 pairs of shoes on Zara.com and paid by paypal. I loved 2 out of the 3 and decided to take the other pair in for a refund. They were able to process it and gave me a receipt. I asked the store associate if the refund would be credited back to my paypal. He assured me it would within 7 days or so and I went home not thinking much of it. I go to check my paypal 3 weeks later and still have not had the refund. I call Zara and they offered no explanation or apologies. I… Read Full Review

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Catbag's Comment

Written on: 13/04/2013

I purchased shoes with a debit card in store and returned them the next day on April 1, 2013. I still have not received a refund back to my debit and it has almost been 2 weeks. Should I keep waiting?

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Jinkee's Comment

Written on: 15/04/2013

No. Go back to that store and inquire. 2 weeks is too long.

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Maxlondon's Comment

Written on: 15/04/2013

not a fair review... here you are supposed to to review zara.com ... not the paypal account.... we all know what paypal is like, just use an ordinary visa card next time.

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Jinkee's Comment

Written on: 15/04/2013

You read my review right? Obviously, you didn't.

Zara never processed the Refund. Was Paypal responsible for a refund? No. It's a form of payment like a Credit Card. So if Zara never processed the refund, it doesn't matter if I used a credit card, debit card or Paypal. They still DIDN'T process my refund. So yes, I am reviewing Zara.com

Also, I've never had any issues with Paypal.

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★☆☆☆☆

“No one helped me in Zara stores!”

Written on: 04/04/2013

I lost my sweatshirt's buttons then I went to Zara store which is in the city/Melbourne. I told them I just needed 2 buttons they said they didn't have any buttons. How come they don't have any buttons… Read Full Review

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Maxlondon's Comment

Written on: 15/04/2013

I can't believe this... I came here to read review on zara.com but I just read silly stories. It is a known fact: zara does not sell buttons, they do sell clothes and accessories. Here we are talking about zara.com If you lost the buttons from your shirt, just find a shop in melbourne which sell buttons, what's the point to tell us about this.

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★☆☆☆☆

“Worst Customer service ! Will never buy again ”

Written on: 03/04/2013 by Jdior (1 review written)

Brought a coat costing my mum £139.99 which was a Christmas present I had it for a week and the wool pulled away checked high and low for a receipt could not find it went into the store and the sales assistant said I'm sorry we have had loads back like this I get my manger she came over and was so unfriendly and trying to throb me off that they can only give me the sale price by law when I have been into marks and spencer and returned a item and they believed my word and gave me my full price… Read Full Review

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★☆☆☆☆

“Online experience is awful! Avoid!!!”

Written on: 21/03/2013

i ordered items worth over £250 and tried to return few of the items 3 days after the deadline but i couldnt even though i explained the reasons why i couldnt return the items sooner. i have never had such an experience with any other high street stores before!!!!… Read Full Review

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★★★★★

“Couldn't ask for better service”

Written on: 15/03/2013 by Ellen129 (1 review written)

After I placed an order for shoes online on Monday evening 11 march, I read the the overwhelming number of negative reviews and feared the worst. While I would always be happily surprised to have my order delivered within 3 working days (yes, they did arrived on 14 march), I was especially impressed in this case, given the bad press. Maybe I've been exceptionally lucky, or maybe Zara has taken the bad reviews on board. I for one will happily use this website again… Read Full Review

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