Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“DO NOT shop here”

Written on: 06/02/2014 by furbiggles (1 review written)

Zara.com has truly the worst customer service I have ever come across. Never shop with them, it is not worth it. Poor quality items, no quality control and awful awful awful (or non-existent) customer service. The Bad: 1. I ordered 4 pairs of trousers, paid for delivery, and they took a week to dispatch. 2. One of the trousers was the wrong colour. The only way to return is via their "courier" service, which involves waiting in all day, not being able to go to work and therefore not being… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 06/02/2014

I will never use your online store again! They don't deliver in time...so you might wait even 2 weeks or more until you receive your parcel, or if they do deliver your parcel in time clothes are dirty… Read Full Review

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★☆☆☆☆

“Refund/exchange/credit note.? Pathetic”

Written on: 25/01/2014 by Mrmustard62 (1 review written)

Why is it that hundreds of other companies with stores abroad honour their responsibilities when it comes to exchanging goods purchased overseas? I purchased an item I'm paris and was told I could exchange in uk. In uk they say no exchanges or refunds for overseas purchases even though I have the receipt. Disgusting attitude… Read Full Review

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★☆☆☆☆

“Worst online customer service experience ever!”

Written on: 24/01/2014 by cbrown54 (1 review written)

A necklace was sent to me as a Christmas gift and arrived broken. There was no packaging around the item inside the box, so I really wasn't surprised. Called and was told to take pictures and submit. I did that, only to never hear back regarding an exchange for the broken item. Called again, and was told to return the necklace. A replacement item arrived very shortly, but was also broken! Had to call again regarding the second broken necklace and was told to return it, same process. I did that… Read Full Review

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★☆☆☆☆

“Horrible service and return policy ”

Written on: 23/01/2014 by Enelso2 (1 review written)

My mom ordered a sweatshirt online for my boyfriend. It was too small. We ended up going out of town for the holidays so when we came back, we tried to EXCHANGE it. The first time we went in there, we didn't have a receipt, but we found a sweatshirt similar to it just with different colors. They said we could only exchange it without a receipt if we had the same exact sweatshirt , just a different size. (Headache #1) So I go home to search for the receipt, find it, and realize that there's a 30… Read Full Review

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★☆☆☆☆

“They hate customers to get price difference back , ”

Written on: 15/01/2014 by Yaya888 (1 review written)

When your item's price dropped in 30 days. 2 years ago, I bought a Jacket in a store ( Vancouver ) . couple of days later the price dropped down ( about $50 CAD ) . I bring it back for difference ( $50 refund ). They said you can return it , then buy it back . So, I returned it , but they told me : you cannot buy it now. you need to come back to buy after tomorrow.But I never go back for that. But I know Tommy Hilfilger has better service . you just bring the receipt ( in 30 days ) . They will… Read Full Review

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★☆☆☆☆

“Don't use this company for online purchase”

Written on: 14/01/2014

I had read many poor reviews but had hoped Zara had got their act together. I was sadly mistaken. Ordering on Boxing Day I waited for the arrival of my coat. several emails later and two phone calls saying that everything was in order I had still not received my coat. Three weeks later still no coat and then an email saying the courier had lost the coat and there were no more in the size ordered. Some emails were not replied to Customer Service was really unhelpful use this company with… Read Full Review

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★★★★☆

“Good”

Written on: 09/01/2014

Order processing took 2 more days than expected even after taking into account sale period. Zara canada uses purelator so my package arrived neatly and I could track the shipping online. Overall good experience… Read Full Review

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★☆☆☆☆

“Do not answer any calls or cut you off repeatedly”

Written on: 09/01/2014

Trying to get hold of this company for days ,They have no customer services at all for goods brought from their shops. Was refused refund for no reason and cannot speak to anyone to to complain… Read Full Review

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★☆☆☆☆

“E VOUCHERS”

Written on: 07/01/2014

DO NOT BUY E VOUCHERS FROM ZARA. FIRSTLY, I TRIED TO PURCHASE THE VOUCHERS FROM ZARA IN THE TRAFFORD CENTRE MANCHESTER, BUT THE COMPUTERS WERE 'DOWN' SO I GOT THEM ONLINE.NO PROBLEM, UNTIL, MY NIECES TRY TO SPEND THE VOUCHERS AT THE SAME SHOP THE DAY AFTER BOXING DAY, THEY WERE TOLD THE E VOUCHERS COULD NOT BE ACCEPTED AS THE COMPUTERS WERE 'DOWN'--COINCIDENCE??? I THINK NOT!!… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!!!!!!!!!”

Written on: 02/01/2014 by AvoidZARAonline2014 (1 review written)

Absolutely fuming ..... Avoid shopping online for zara.. (Hermes) the delivery service they use are absolutely useless.. I'm disgusted.. They don't give a schedule time to when they will come.. I have been waiting indoors all day and they still delivered it to a wrong address.. No one to contact.. I have been waiting for TWO WEEKS. AVOID AT ALL COST'S..... Terrible… Read Full Review

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★☆☆☆☆

“Zara fails to deliver”

Written on: 02/01/2014 by Dkmanc1 (1 review written)

This company is a joke i waited in all day on the 31st of December for a delivery from Zara which never turned up. Their company website continuously crashes. Link from Zara email claims they attempted to deliver at 10 57 yet another lie. Don't order from Zara as long as they use Hermes!! Contacted Zara this morning and requested to speak to a manager only to be informed its not their policy to put a manager on the phone but you can book a manager call back within 24-48 hours dreadful customer… Read Full Review

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★★★★☆

“Best Store”

Written on: 28/12/2013 by karinblackmon (2 reviews written)

It is best store for me. Here I found special items… Read Full Review

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★☆☆☆☆

“Never got my present by xmas as promised”

Written on: 28/12/2013 by linda44n44 (1 review written)

I placed an order with enough time and was guaranteed delivery by Christmas however it was not delivered till December 26. I attempted to contact customer service and was told I would receive a call back but never received it. This company is really a waste of time. I've never encountered worst customer service in my life. In exchange for their mistake they promised free shipping for my next order which I thought it was a joke since I will never place an order online with them since they are… Read Full Review

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★☆☆☆☆

“Useless - cannot purchase an e-gift voucher”

Written on: 24/12/2013 by MerryChristmasZara (1 review written)

Twice I placed and order within 5 days for a Zara e-gift voucher and on both occasions I received order confirmation. The first time the order was cancelled with no explanation, the second time I received an email saying "We are sorry to inform you that due to a data transmission error your order has not been processed." Beyond useless. Does Zara read their reviews? I don't think they care… Read Full Review

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★☆☆☆☆

“Zara online is unreliable ”

Written on: 23/12/2013 by reneemm11 (1 review written)

Zara online was the worst expereince. I placed an order on 12/19/2013. I got an email stating my order was processed. On 12/23/2013 I called the number listed on my email and was told there was an issue process my purchase via the credit card. I asked why didn't Zara send me an email or call using the number I was required to put on the order. The man on the phone tells me because they had a great deal of order. REALLY ??? Then i say it was a gift so never mind and just cancel the order, the… Read Full Review

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★☆☆☆☆

“Worst online shopping experience I've ever had”

Written on: 18/12/2013 by thetrooper (1 review written)

I don't usually like to write negative reviews, however on this occasion I wish to share my experiences with Zara. To start with my order took a week to be despatched. When I received the late order all the items were not to my liking so I of course arranged a return on the site. The label never got sent to me from the courier, this was after around 4 days of waiting. So I called customer services to arrange collection of my goods and he said he would be sending out another return label via… Read Full Review

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★☆☆☆☆

“Undelivered parcel”

Written on: 18/12/2013 by CarolFM (1 review written)

Ordered items from Zara but courier (Hermes) called three times without leaving any contact detials, so parcel returned undelivered. Zara then refused to redeliver to the original address saying they didnt beleive we lived there. We offered an alternative address but parcel did not arrive. Have been told it was delivered and signed for by a mystery woman! No such person exists, and we cant get refund or repalcmeent goods. Absoutely terrible service and appalling response from the customer… Read Full Review

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★☆☆☆☆

“Angora Products”

Written on: 18/12/2013

I wonder if your customers realise that many of your fur products, such as Angora, have come from animals that have been very cruelly treated and even skinned alive. Surely no product is worth having after this? Profit is not worth such suffering especially in this day and age when we should all know much better. Synthetic fabrics should be used instead. Please, Zara, think again on your policy with fur products… Read Full Review

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★☆☆☆☆

“Disgusted. Damaged goods, & very poor packaging.”

Written on: 16/12/2013

I made a group order online for zara home and had to wait ages for the items to be sent, when my package finally arrived. I was appalled to find my items were poorly packaged, & considering that some were easily breakable. Most items were not wrapped carefully and properly. Furthermore, One of my purchases had been a porcelain rabbit money box. For my newborns new nursery as a christmas present. However when i opened up the box containing my purchase, i found that an ear on the rabbit money box… Read Full Review

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