Zara Online Reviews - www.zara.com

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★★☆☆☆
1.6 / 5
222
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Avoid at all costs.”

Written on: 22/11/2015 by Imanif173 (1 review written)

Do not shop at this business. It's a bad business and a rip off in my opinion. I ordered an item and they never delivered it to me. When I called numerous times to let them know, they refused to send the item or refund my money. The customer service rep taunted me by suggesting i call the police. Bad reviews and lawsuits all over the internet… Read Full Review

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★☆☆☆☆

“BIG JOKE”

Written on: 15/11/2015 by MacKayya21 (1 review written)

Ordered a coat online, 2-3 working days. 7 days on after spending everyday on the phone to them, telling me they had attempted to deliver when they had NOT, Everyday telling me it would be delivered the following day, For then for me to contact hermes myself and for them to say my parcel is not even on the van and they dont know where it is, Then having to ask for a refund and being told it takes 2 weeks, What a joke of a company… Read Full Review

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★☆☆☆☆

“Horrible Zara Customer Service”

Written on: 16/10/2015 by Robinsonfr454 (1 review written)

I returned an item purchased which arrived defected to Zara, and received a notification that they're sending the item back, as it didn't arrive in the condition sent. It was returned in the same defected condition it arrived here. I sent a note online prior to returning, I called and included a note within the package itself. I have spent thousands of dollars and have been a loyal customer. I am extremely disappointed and upset about this, and the overall conduct by Zara. Over a few dollars… Read Full Review

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★☆☆☆☆

“Will never order from Zara online again!!! ”

Written on: 19/09/2015 by Jaeden191 (1 review written)

Calling customer service is useless, they are all unhelpful. Took nearly 1 month to receive my order. Tracking says they attempted but was unsuccessful even though I was at home everyday they said they tried to deliver. Had to change delivery address and again that took ages!!!!… Read Full Review

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★☆☆☆☆

“Zara don't buy ”

Written on: 17/09/2015 by bvPollock79 (1 review written)

I bought 6 items in the online store . I turned 5, they gave me back money for 4 , I wrote them an email and they phoned after 14 days told me I'm a thief and in a box were four things only. I never buy things in this store. I'll go to the police and I'll not allowing such treatment. … Read Full Review

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★☆☆☆☆

“on line shoping”

Written on: 04/09/2015 by Mdan (1 review written)

extremely long time wait for delivery.Customer service not helpful. for an order of more then 300 pounds, I got the offer two working days delivery, which proved to be untrue. I did not received email confirmation with how many days do I have to wait.Very disappointed and definitely I will not use the system on line in the future… Read Full Review

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★☆☆☆☆

“Useless delivery service”

Written on: 26/08/2015 by Cunninghamky240 (1 review written)

I placed an online order with Zara, I was told to expect delivery on Friday then Saturday, Monday etc you can see a pattern is emerging ! When I traced my order with the tracking no. it said the Courier had attempted delivery, this was not the case as I was at home each time. When I emailed Myhermes to explain they said it wasn't their problem and to contact Zara which I did only to be told the Courier had tried to deliver the goods and would try again the following day. Zara didn't appear to… Read Full Review

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★☆☆☆☆

“Never received the items!”

Written on: 04/06/2015 by BraxtonCole73 (1 review written)

I have been a regualr customer to Zara, but after my last order with them I will seriously reconsider where I want my money to go! I bought several items from Zara online shop and never received the items! Hermes says that they delivered my order to the correct address and on the delivery note there even is a 'customer's signature', but I never received my order nor signed for anything! Nor did my neighbours! I contacted Zara, but I basically have been treated like a liar, and I have been told… Read Full Review

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★☆☆☆☆

“home return collection service”

Written on: 29/05/2015 by Tyler205 (1 review written)

my return was handling for disgustingly more than two weeks, every time the custom promise me a collection , but not a post man arrived and I waited and waist my time like an idiot, i strongly recommend not buy anything from zara . it is expensive but the price cannot match the quality of the clothes and the custom service the return service is totally bullushit!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Wrong size bought”

Written on: 10/05/2015 by EdgyZ (1 review written)

Bought a top for my daughter in advance for her birthday that was wrong size. They would not exchange for right size, in store or through customer service on line because outside returns policy. Top still has tags on, never been worn, still in box. I can't see why not. Inadequate and very poor customer service. Be careful if you buy from this company!!!!! Would not recommend. selling this top if anyone is interested Pink Laser cut top size small… Read Full Review

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★☆☆☆☆

“No longer a fan”

Written on: 23/04/2015 by AlejandraLloyd134 (1 review written)

Lost a customer” - I was a loyal shopper of Zara online for years. I bought some items last month which I made a partial return. They claimed they never received 2 of the items I returned. They "searched" their warehouse and then said they would close the case. After years of MY loyalty, I am shocked at how they could just shut me down like this. When I returned the items I noted these 2items were not in the paper receipt in box but I noted them as being returned on the online return… Read Full Review

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Kokoagatawiktoria's Comment

Written on: 17/09/2015

what are you do ? I have this problem to.

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Kokoagatawiktoria's Comment

Written on: 17/09/2015

what are you do ? I have this problem to.

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★☆☆☆☆

“shocking customer service - wrong order”

Written on: 19/03/2015 by DominickRoach227 (1 review written)

Ordered items for store pick up. Staff pretty unhelpful and distant at store pick up (Covent Garden) When I got back, realised dress was in wrong colour. Then received email from Zara apologising - and said to send it back if I didn't want it. Of course I don't, it's the wrong colour! Compensation is free express delivery on next order - there won't be a next order. Email customer services who never got back to me. Then rang and had someone accuse me of lying - saying I ordered the different… Read Full Review

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★☆☆☆☆

“shame the stores dont ship”

Written on: 12/03/2015 by Caldwellzj341 (1 review written)

I wanted to buy a Item that was new but sold out on line and the stores don't ship even thow they had it in store a 300 dollar item, I never could get a straight answer on if it would come back in stock, one of the stores said they could send and see if it would be restocked and I would receive a e-mail never happened, and I was talked to very rude, my money is good anywhere #notworththe hassel… Read Full Review

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★★☆☆☆

“Zara NEW DRAPEY TRENCH COAT 89.99 GBP”

Written on: 10/03/2015 by Angel447 (1 review written)

By the time I got the coat home it was badly creased, I hung the coat up over night but the creases remained. I am sure if I sat in the coat it would have looked terrible. I took it back to the store… Read Full Review

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★☆☆☆☆

“A joke”

Written on: 03/03/2015 by Kadence46 (1 review written)

I have ordered a coat in sale online. It never arrived, when speaking to customer services, they don't have a clue what's going on, they don't follow any processes with regards to lost -stolen goods. In my opinion their online shopping should be closed down, as clearly they can't cope. Very disappointed… Read Full Review

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★☆☆☆☆

“Missing item from online order”

Written on: 17/02/2015 by Hayesmy304 (1 review written)

I've ordered clothes every month from Zara and there's never been a problem. However, I ordered a lot of clothes in the sale and every few days after the order I kept getting emails saying that certain items weren't available. This went on for two weeks until it finally said my order was on the way, and was late due to delays during the sale period. Although this was an inconvenience, it was acceptable due to the amount of orders they were probably getting. But when my I order finally… Read Full Review

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★☆☆☆☆

“Missing items”

Written on: 15/02/2015 by FernandoMcAllister (1 review written)

I ordered 10 sale items online and only 8 arrived? I contacted customer service immediately and was interogated. I was treated like i was a criminal. They said they couldnt understand why items were missing and they would check with the warehouse. I have kept all shipping labels to comfirm weights. The warehouse have now said all items were despatched even thought weights differ? I cant beleive this treatment. I am a very frequent shopper with Zara and i am now out of pocket by £19.98. Not a… Read Full Review

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★★★★★

“regular shopper at croydon zara”

Written on: 13/02/2015 by AnsleyShoemaker203 (1 review written)

I shop regularly here.I love the quality of their clothes the designs. Their customer service is excellent. Also how can people complain.when it comes to sales nobody does sale prices like zara.because of the service and quality of their clothes I recommend. Live zara. Maybe some people had one off bad luck I have never had problem.their staff in store are very professional compared to other stores… Read Full Review

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★★★★★

“great service, easy returns”

Written on: 11/02/2015 by Vaughan391 (1 review written)

Their returns come with a free prepaid shipping label. I didn't realize how nice and easy this was until I had to do a return for another company where I had to either print and pay for my own label or use their prepaid label which they will deduct money from your return. Once when my order didn't go through due to lack of stock, they called immediately that day to offer a free express shipping code. They also always email you after a purchase, when the order has shipped, and when tracking is… Read Full Review

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★☆☆☆☆

“Stained shirt and wrong size shoes.”

Written on: 04/02/2015 by Jaiden112 (1 review written)

I recently ordered from Zara online and not only did they send me a shirt with a red ink stain on the collar, they sent me the wrong size shoes. What was in the box clearly didn't match the order slip. And the order itself was a day late. Very disappointed… Read Full Review

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