Sky+ Reviews

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17% of users recommend this
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★☆☆☆☆

“Sky service is rubbish”

Written on: 16/01/2013 by Enya (1 review written)

Entering into a contract with Sky was made very easy. They made it clear that if I wanted their broadband, I had to take up the package that included services I didnt require such as TV. I agreed as I was assured of the broadband speeds I would receive as they tested the present infrastructure in my street and my house and fibre optic broadband was present so according to them, I was going to receive the top speeds of Sky broadband! It soon become apparent that the speed was inadequate and Sky… Read Full Review

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★☆☆☆☆

“Go Virgin for A Better Service!!!!”

Written on: 13/01/2013 by Cognito (1 review written)

I had the misfortune to deal with sky when I turned to them just to pair two boxes over Christmas. Someone in a Foriegn country cancelled and deleted all my saved programmes on planner near to Christmas Day. I wrote to them and the offered my £4.82! Which includes the cost of my bill (3 hours approximately) my time and loss of all my programmes. Avoid this company at all costs as once you are with them you will get the substandard treatment from the point of installation. We were then told our… Read Full Review

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★☆☆☆☆

“Under no circumstances go with...”

Written on: 12/01/2013 by LiamByrne (1 review written)

Simple sKY are liars, Thief's and cheat money out of customers even when they are not providing the service we were being charged for it Please please someone take these guys to accou t for their Sh it services to customers … Read Full Review

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★☆☆☆☆

“Complete shambles and a company that DOES NOT CARE!”

Written on: 02/01/2013

I decided to go with Sky for my telephone, TV and broadband after being with Virgin for 10 years. Virgin's service was getting poor and apparently will get worse due to them not replacing their cables. Since 18th December, which is when they fitted the TV and 3 days later the broadband and telephone line it has been constant stress and hassle. The first day i was left with no phone service for 24 hours, when I realised the engineer had damaged existing wiring in my house. Sky's customer… Read Full Review

Susen067's Comment

Written on: 10/01/2013

10th January UPDATE - They are still not taking on my complaint even though I have written them another letter. It is the worst company for customer service. I still am having intermittent service and was without phone service again for two days this week, and no broadband and on demand services for several hours. They pass you from pillar to post and do not solve your problems. I will be moving as soon as the year is up to a more reputable company that DOES care for their customers.

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★☆☆☆☆

“a waste of money”

Written on: 31/12/2012

sitting here trying to find something to watch on this over priced sky tv all christmas it has ben a total sham nothing but rubbish repeats i will be phoning sky tomorrow to cancel my £50 plus rip off fee… Read Full Review

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★☆☆☆☆

“No telephone for 10 days”

Written on: 31/12/2012 by Connie60 (1 review written)

We are new customers taking the TV, broadband and telephone package. TV went well, broadband Ok. Telephone to be connected Christmas Eve, this did not happen, long telephone calls via mobile to customer services, could not believe our phone is being answered by someone overseas, but our line is dead. Next engineers available on 3 rd January, so we are 10 days without phone. Totally unacceptable but despite our pleas Sky could not send an engineer out any earlier. We have no confidence now… Read Full Review

Susen067's Response to Connie60's Review

Written on: 02/01/2013

Yes it is the way they treat customers. I am also a new customer and have had nothing but trouble:

I decided to go with Sky for my telephone, TV and broadband after being with Virgin for 10 years. Virgin's service was getting poor and apparently will get worse due to them not replacing their cables. Since 18th December, which is when they fitted the TV and 3 days later the broadband and telephone line it has been constant stress and hassle. The first day i was left with no phone service for 24 hours, when I realised the engineer had damaged existing wiring in my house. Sky's customer services response was firstly to hang up on me because the girl could not be bothered. The second time I rang back the man said it was a 'BT' issue and I had to ring them! I explained that my account was with Sky and not BT. I had to go to the expense of buying new wiring and pulling out all my furniture to refit this new wiring and socket. In the meantime I was having broadband issues (the phone was down so the broadband would not work either) I was also having on demand problems and everything else. The phone started working and then something else was wrong. I thought maybe the new wiring was wrong as I am not a technician just a mere female - and 2 days before Christmas my house looked like it had been burgled! Furniture and wires all over the place and I had no idea what was wired up correctly or incorrectly any more. Numerous calls to SKy at my expense from my pay as you go mobile which cost me a fortune, and they just kept saying it was not 'their' problem - who's problem is it then?? Everything worked fine until they came into my property. My phone worked for a couple of days but there were still issues with on demand not working. The phone has been down completely now since Monday, no incoming our outgoing calls, and intermittent broadband. The TV had the blue screen of death 2 days ago also - are they bothered? NO they are not! An engineer came round the other day to 'check' things and then left. The day after there was a crackling on the phone which was very loud and now the phone is dead again! I reported it to be told it will take at least 48 hours to repair. I asked for compensation or I will cancel the direct debit - they responded by saying I would be in breach of contract! They are NOT interested on the phone, on their website 'chat' help, when I email then or by writing them am letter. I am now committed to warming people to NOT go with sky because you will regret it. Look at the other negative reviews on here.

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★☆☆☆☆

“Absolte rubbish took our bill then cut us of saying we...”

Written on: 23/12/2012 by Rossy27 (1 review written)

Absolte rubbish took our bill then cut us of saying we hadnt payd but new we were on fone day b4 complaing abowt takin all money we had owt bank n then cut us off so now we have to get bank statements to prove we pay absolute load of rubbish yous are would not recommend to anybody… Read Full Review

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★☆☆☆☆

“scam sky package”

Written on: 08/12/2012 by Michael49 (1 review written)

  I  want to complain about your customer service for waisting our time for not connecting a phone line and broadband. I have waited since 19/11/12 for this and all I got is excuses and you wanting to cancel then reorder again but when I did that you then asked me to do reorder it again cause you didn't bother the 2nd time reordering.I contacted bt and the line needs to be put on the gold address system which you didn't bother to organize with them as it is on the register but not visible… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 16/11/2012

We took out sky when they were offering a deal of £100 marks and spencers vouchers. We were told it would take 45 days to come through but no voucher came. My husband phoned sky who stated the vouchers had been sent via email (complete lie). We then received a voicemail today stating that the vouchers had been sent today again via email and again no vouchers. My husband then contacted sky who stated that the vouchers had not been sent today but had been re-ordered which will take another 45… Read Full Review

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★★☆☆☆

“Aggressive tactics from SKY”

Written on: 01/11/2012

I've been with sky for just over a year and had no issues with the product itself. However, I decided to change to a different provider to save a significant amount of money. (I would lose SKY channels, but keep all the other channels I watch and recording facilities etc with TalkTalk). Upon calling to cancel my contract, the man tried to sway from my decision to leave for nearly 15 minutes before I hung up; without having ended my contract I may add. He was extremely pushy and I didn't like… Read Full Review

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★★★★★

“sky tv”

Written on: 14/10/2012 by stephiefilby (12 reviews written)

Can honestly say have never had a serious problem with Sky. We have been using them for about 12 years and have always got what we pay for. We did have a slight issue a couple of years ago when they suspended our broadband due to a virus and only informed us by email (not much use when we had nointernet connection) but they gave us 6 months half price as an apology for two days on no internet so happy with that! We have everything through sky, because my husband is disabled they offered us the… Read Full Review

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★☆☆☆☆

“Skys internet too slow”

Written on: 14/10/2012

Skys tv is good but internet is rubbish!! Virgin media way better!… Read Full Review

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★☆☆☆☆

“Cost of calling customer services”

Written on: 26/09/2012

My phone and broadband was not working I tried to call to reprt the problem but the cost per minute was astronomical. I had to go to a friends house and use their email. I asked sky to ring me and they never did. The phone is fixed but it is not the point. You should be able to ring customer services and the rate of a normal call. … Read Full Review

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★☆☆☆☆

“sky”

Written on: 26/09/2012

my son took a package out with sky.unfortunatly he had to move because his lanlords girl friend was pregnant and they needed there house back.my son found a house to rent infomed sky there engineer came to fit dish,but said they could not because of tree at front of house.i contacted sky who said they would cancel sky tv,but not broadband/phone.i told them i had taken it out as a package deal and should be able to cancel it as a package but they said no.this cannot be right where can i go from… Read Full Review

Pammy2905's Comment

Written on: 27/09/2012

Cancel your direct debit. If they cannot provide you with the service you've paid for then that is their problem not yours.

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★★☆☆☆

“Dreadful customer service and technical support”

Written on: 24/09/2012 by Jackip (1 review written)

I have been with Sky for eight months, no problem. Then, my telephone went dead, hence broadband became painfully slow and intermittent. Trying to get Sky to resolve any technical issues....well, it's less painful to stick needles in your eyes! Absolutely dreadful technical support. I still have four months left on my contract but I will be switching to Virgin as soon as possible. I would not recommend Sky to anyone. Adding insult to injury, I have been told they will 'consider' refunding for… Read Full Review

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★☆☆☆☆

“Rubbish, rubbish, rubbish”

Written on: 18/09/2012 by vdtn (1 review written)

Came ton install it phone, but there was noise on the line. Had to wait one month to get an engineer from BT. Then sky CANCELLED the order without giving any reason. So we have to find a new provider… Read Full Review

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★☆☆☆☆

“Sky is a complete and utter waste of time ”

Written on: 27/08/2012

Sky is a complete and utter waste of time … Read Full Review

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★☆☆☆☆

“Bad poor rubbish slow lazy rude ”

Written on: 25/08/2012 by FazKins (1 review written)

We ordered sky over a month ago now. The first call went smoothly althought we were puzzled why we were put through to a company called first tv. They took down our addresses said someone would contact us in 48 hours, the box would be here in two weeks and then it will be set up. I didn't get a call so I called back the next weekend. Once we finally got through (sky customer services seem to hang up a lot !!!) the lady said they didn't have our address correct! So I gave them our correct… Read Full Review

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★★★★★

“Sky vs BT (Win for SKY!)”

Written on: 14/08/2012 by dave8479 (4 reviews written)

Sky have been awesome since we switched from BT in Dec last year. Good (clear) pricing and no hidden fees thus far! keep up the good work! BT messed us about something chronic, especially when trying to cancel. I spent months trying to claw back my money. With Sky, the engineer rocked up (on time) and set up fast. Service has been great since then, broadband has had no issues despite being off of the back of BTs line. BT had problems every other weekend which resulted in numerous calls to… Read Full Review

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★☆☆☆☆

“Hidden Charges and Poor Customer Service”

Written on: 09/08/2012 by cozyhenry (1 review written)

Such a big name company with little care for their customers, called the customer service to address an issue and I kept being told "I appreciate your problem sir", without offering a viable solution to the problem. Glad to be rid of Sky and I will never go near anything that has to do with Sky and will not recommend it to anyone. This is just a tip of the iceberg I have decided not to expend my time here because Sky don't care either way, this is just my way of warning others to keep away from… Read Full Review

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