Sky+ Reviews

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★★☆☆☆
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★☆☆☆☆

“Liars, incompetent basically don't buy sky ”

Written on: 14/02/2014

I moved from virgin and from day 1 it was a night mare. The installation guy didn't turn up on time with no phone call, even when he did come it took 2 weeks for them to sort out the phone line. From then we thought hopefully this is it.... How we were wrong. We've had to contact sky every month for something (tv not working, channels missing, broadband getting slower and not working and even getting charged for FREE movies). This latest issue had made us decide to move. I up graded to sports… Read Full Review

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★☆☆☆☆

“Sky is a joke ! Better off with free view / sat”

Written on: 19/01/2014 by max-sound (10 reviews written)

Why pay £26.00 - £60.00 a month if your happy with 4-5 main channels with HD and about 60-70 other channels to choose from for free with free view !Free view and free sat give most of us enough channels all for FREE FREE FREE and to be honest if your watching sky without HD then the picture is awful unlike free view which has great pic quality even without the HD SO REALLY FREE SAT AND FREE VIEW ARE A NO BRAINER against crappy sky tv .Ever tried to get through to sky via phone ? lmao what a… Read Full Review

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★☆☆☆☆

“Cannot treat customers or colleagues right”

Written on: 10/01/2014

As a customer, I have experienced every problem under the sun with my Sky account. First with TV, I made a few simple requests: cancel multiroom, downgrade to entertainment. They ended up cancelling the wrong box despite my giving clear concise information (even down to the card number / serial of the box). This resulted in a complete loss of recordings which I was later credited for. Not only that but for the next 5 months, i'd be plagued with a £10 sky+ charge. After numerous calls each… Read Full Review

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★☆☆☆☆

“Terrible service and just lies on the phone”

Written on: 31/12/2013 by Sarahali (1 review written)

Needed to renew. First in October she said no call back nov when contract ends for upgrade offers. Gave me incorrect dates of my contract eg 3 weeks late so I had to pay extra. No compensation for her mistake on record. Then when I called they refused offers though I know they have it as I received one at my old address during the same period. They refused to honor that so lost me as customer and my family. … Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 09/12/2013 by jwbh (1 review written)

The supposed 2 week installation turned into 4 weeks. The 9 - 12 installation slot turned into 4pm. Full of lies but what can you do?… Read Full Review

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★☆☆☆☆

“Absalutely awful”

Written on: 01/12/2013 by unknownwriter (1 review written)

this waste of time sky was so bad the internet actually froze every 2 hours we cant upload or download anything because it is so rubbish it lags when people play on games… Read Full Review

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Holly198504's Response to unknownwriter's Review

Written on: 01/12/2013

Customer service is terrible, you speak to one who offers a free router if their fix doesn't work so you ring back to say it's still not working and the next one says you need to do checks first. Two months later and a visit from the engineer it turns out it is the router and sky want 69 for a new one because the free router first mentioned was only free due to an offer at the time which I should have taken at the time- shame I tried and they told me I couldn't but that's meant to be customer service for you

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★☆☆☆☆

“awful customer service sky are not interested in customers”

Written on: 29/11/2013 by monty007 (8 reviews written)

had to select 1 star would like to not select any stars 2 weeks now of only 400k internet speed and crackling and buzzing on phone line. spent 2 hours on the phone to customer service. Tried communicating on the chat to India (you can guess how good that was), and this is customer service. awful service. I pay sky for a service and i don't receive it and I cant get anyone to fix the issue. was with sky tv for 2 years got sick of them putting kids films on at 9pm and the rest of the channels… Read Full Review

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★☆☆☆☆

“Misleading customers”

Written on: 28/11/2013 by jenpet (4 reviews written)

After years with Sky you they have now totally alienated me and made me realise what a totally disreputable company they are. I was moving house but the builders hadn't finished at the new house so I couldn't move in. I rang to put the Sky on hold until I moved in and the man on the phone said that was fine , to just ring when it could be connected as I couldn't give an exact date. Now like any human with common sense I thought this meant I wouldn't be paying for the tv as there was no dish so… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful service!!!!”

Written on: 28/11/2013 by karlking221 (1 review written)

Ive had sky for about half a yeqar now and i cannot think of one good thing ive had from them i only have the sky tv and this is a fixed bill of 27 pound a month yet i seem to be getting charged 60 a month even though sky are takeing 30 pound of me every fortnight my bill never changes, when my sky box was fitted from day one it turns itself off and numerous intervals in the day, i was also approached by a sky worker who said i could get a free movies trial for a month and then id have to go… Read Full Review

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★☆☆☆☆

“Complete rubbish”

Written on: 25/11/2013 by sassuolo (3 reviews written)

I was thinking about getting Sky but just a cheap package for the sport, I enquired about that and was told I'd need to have other packages with it which I didn't want to pay extra for. All I wanted was just the 4 main sports channels SS1,2,3,4 but I wasnt allowed that option so I didn't bother. I asked some friends who have these packages and they pay nearly £50 a month for all this and most of Sky's output is repeats and apparently when it rains hard the coverage breaks up haha! terrible!… Read Full Review

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★☆☆☆☆

“The worst of Sky & BT”

Written on: 19/11/2013

We moved from a fibre area (60mb) to the edge of a large village. The 3mb upload and 0.3mb download is barely enough to browse the web, and we pay £30 a month for the service as it's a BT Connect area and we are locked into Sky. Dreadful - particularly when you get so used to fast access in an old address. Took us several months to get up and running (new development) and I know reliability is a common issue. Sky's traffic shaping is a joke and kills the already slow service dead. AAAAAAARG!… Read Full Review

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★☆☆☆☆

“Brand new customers only”

Written on: 08/11/2013 by bigdicky (5 reviews written)

I called Sky today to see if could have the 6 months half price movie I had seen advertised online, I was told no i could only have 4 months half price, so i declined. I then asked if i could have wifi connecter for my sky box, I was told no once again, they couldn't even sell me one. So then i asked about upgrading my box to one with built in wifi they told me it would cost me £299 + £5.99 delivery. I was told my equipment was to new to get any of the offers. I was told i already had a free… Read Full Review

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★☆☆☆☆

“I think its terrible that sky does not look after its...”

Written on: 02/11/2013

I think its terrible that sky does not look after its long term customers...so much more done for you if you don't pay your bill ..they waver your old payment connect you again give you discount on a new package, omg and what do they do for us that pay on time.. ? put payments up and charge us the discount they are giving them who don't pay… Read Full Review

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★☆☆☆☆

“Sky are like a Vacuum cleaner”

Written on: 31/10/2013 by Bishenden (3 reviews written)

Once you have been sucked in with one of their sparkling offers you are treated like dirt.... From their marketing emails to their customer support, any kind of contact is pretty terrible if you are an existing customer. It’s OK if you don't have to contact them in any way but you will have to and when you do it will be the equivalent of hell. … Read Full Review

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★☆☆☆☆

“They make it impossible to cancel”

Written on: 30/10/2013

After being with Sky for over 20 years we decided to cancel as we were feeling the pinch financially. I called the cancellation line and was on the phone for about 15 minutes which I believe is a premium rate line. I was told I had cancelled and then when I asked for a cancellation reference I was told there weren't any, I asked his name and he told me. I was told the service would stop on October 26th 21013. Just before this date another months payment was taken and I rung again, this time I… Read Full Review

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★☆☆☆☆

“Keep clear of sky”

Written on: 17/10/2013 by Edfellows (2 reviews written)

Shockingly appalling customer service when trying to cancel package… Read Full Review

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★☆☆☆☆

“no phone are internet”

Written on: 20/09/2013

Phone went off called said i could take up to 72 hours to get fixed phoned 3 days after and said they couldnt get in contact with us so closed it still not on been 5 days so far and now the internet been off for 2 days aswell should of stayed with virgan… Read Full Review

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★☆☆☆☆

“disgrace”

Written on: 07/09/2013 by niamhsgran (1 review written)

sky tv and broadband was broken for 8 days, was offered £4 refund when my sky bill was £90 per month, I disagreed with this, then it was sent to westcot credit, this company is a joke and and like ripping people off … Read Full Review

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★☆☆☆☆

“leaving as soon as i can”

Written on: 17/08/2013 by lovelife4 (1 review written)

awful service, keep putting prices up and dont promise things they offer you !… Read Full Review

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★★★☆☆

“not so good”

Written on: 17/08/2013

sky tv has lots of good channels but is very expensive. why cant it be cheaper?… Read Full Review

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