Sky+ Reviews

★★☆☆☆
1.6 / 5
286
16% of users recommend this
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★☆☆☆☆

“Rubbish is not the word!”

Written on: 12/05/2014 by KarterWare82 (1 review written)

After being a customer for 5 years sky care so little for my business which is £53 a month that they want to charge me £65 for an engineer to come and fix a fault with their service that I pay monthly for! Not only that the manager is too busy to speak to me, appalling! Not the way to spend your saturday night! Bloody fuming with their lack of customer service and rudeness!… Read Full Review

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★☆☆☆☆

“Sky = awful”

Written on: 10/05/2014 by Moore110 (1 review written)

Called sky to cancel tv, they could not find my account, asked weird questions about my partner and where else I was going to get tv (Freeview, motherf***er, freeview!), then said that i cannot cancel earlier than 41 or 31 days. They are absolutely clueless there. To add to that - the more movie stars I see advertising sky on sky, the less I want to pay my money towards their million pound contracts. None of that is going to improve my viewing or program quality. Stick with freeview!… Read Full Review

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★★☆☆☆

“I hate the new look ”

Written on: 09/05/2014 by Crouch109 (1 review written)

I dislike the new look on the sky box I couldn't find the planner at first Also when u changed the features and the background my faveouite programme didn't recored. I am not happy… Read Full Review

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★☆☆☆☆

“£56 TAKEN FRAUDULENTLY BY SKY WITHOUT MY CONSENT...”

Written on: 30/04/2014 by jaephillips (3 reviews written)

I'd had sky tv for over 12 months and my bill was due to increase dramatically. I contacted sky over 3 times to see if there was a way to keep me as a customer. In the end the deals were all over £60 a month which is a ridiculous amount of money (especially when youve got a baby on the way). So I was advised to cancel my direct debit with sky to terminate the contract. Over a month later, I received a bill for sky talk and broadband. Turns out sky had terminated my tv account but kept the… Read Full Review

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★☆☆☆☆

“BROADBAND SPEED”

Written on: 28/04/2014 by Libbyn57 (1 review written)

The broadband speed of what sky have promised us was between 19Mbs and down to 11mbs when busy. how ever what we actually get is 2Mbs... be careful of what they promise you as they are just lairs, moved to virgin now with 100mbs. cheaper faster and more channels… Read Full Review

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★★★★★

“For Skychannel 783 - 784 -809-797-831 &829 Subtitles...”

Written on: 23/04/2014 by Jessica278 (1 review written)

Please broadcast the above channels with ENGLISH SUBTITLES especially the shows and AWARDS for example IIfa awards. We do not understand the hindi language so it is important to have the English subtitles. Thank you… Read Full Review

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★☆☆☆☆

“worlds worst company”

Written on: 28/03/2014 by jonmadin (1 review written)

I have been a sky customer for a year and during that time i have wrote seven letters of complaint only one was attempted to be answered saying they needed account name password etc which i had already given in letter. I was on a reduced ratefor six months but this was hiked up before this and then they kept adding four or five pound to monthly bill. It says in their terms and conditons you must cancel contract in writing giving one months notice this is a joke i have had to ring today and was… Read Full Review

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★☆☆☆☆

“Never subscribe to sky”

Written on: 19/03/2014 by sanita1 (1 review written)

I would never again subscribe to Sky Broadband, TV or anything else from sky. I only got sky because of the pause, rewind and record function but now evey provider has that ability. I found i never actually watched any of the sky channels. I have had nothing but bad service, technical faults and poor technical advice from the begining. I was with them for 2 years overall. They didn't fix anything, they charge you for everything even if its their fault. They don't actually have a customer… Read Full Review

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★☆☆☆☆

“Why have Sky got Customer Service?”

Written on: 14/03/2014 by reebydeebs (2 reviews written)

I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a… Read Full Review

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★☆☆☆☆

“Don't bother complaining”

Written on: 11/03/2014 by RichyJC (7 reviews written)

Messed me about, 5 phone calls, whole weekend pissing about. Then to add insult to injury - I bothered to complain and asked for some compensation for all my time and efforts- but nada! They said if I fished around and found my phone bill they'd refund only that! Like I'm going to spend even more time after they wasted a weekend with their incompetence! This company is rubbish! Go with one of the others, I am… Read Full Review

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★☆☆☆☆

“Awful, avoid at all costs”

Written on: 07/03/2014 by 210Donaldson (1 review written)

I signed up to Sky fibre optic broadband several months ago and after spending at least 45 mins on the phone to them every other day for a month after they failed to install my internet I finally got internet speeds of 2-5 MB rather than the 38 I signed for. Today is one day closer to when I can leave Dreadful product and dreadful customer service… Read Full Review

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★☆☆☆☆

“avoid at all cost fibre optic 2.6 Mb/s speed”

Written on: 21/02/2014 by adamleeds (1 review written)

we have been with sky for over three years all sorts of stuff happening : - be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay - they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit - regular internet speed adversed up to 16 Mb NO YOU… Read Full Review

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★☆☆☆☆

“Liars, incompetent basically don't buy sky ”

Written on: 14/02/2014

I moved from virgin and from day 1 it was a night mare. The installation guy didn't turn up on time with no phone call, even when he did come it took 2 weeks for them to sort out the phone line. From then we thought hopefully this is it.... How we were wrong. We've had to contact sky every month for something (tv not working, channels missing, broadband getting slower and not working and even getting charged for FREE movies). This latest issue had made us decide to move. I up graded to sports… Read Full Review

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★☆☆☆☆

“Sky is a joke ! Better off with free view / sat”

Written on: 19/01/2014 by max-sound (10 reviews written)

Why pay £26.00 - £60.00 a month if your happy with 4-5 main channels with HD and about 60-70 other channels to choose from for free with free view !Free view and free sat give most of us enough channels all for FREE FREE FREE and to be honest if your watching sky without HD then the picture is awful unlike free view which has great pic quality even without the HD SO REALLY FREE SAT AND FREE VIEW ARE A NO BRAINER against crappy sky tv .Ever tried to get through to sky via phone ? lmao what a… Read Full Review

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★☆☆☆☆

“Cannot treat customers or colleagues right”

Written on: 10/01/2014

As a customer, I have experienced every problem under the sun with my Sky account. First with TV, I made a few simple requests: cancel multiroom, downgrade to entertainment. They ended up cancelling the wrong box despite my giving clear concise information (even down to the card number / serial of the box). This resulted in a complete loss of recordings which I was later credited for. Not only that but for the next 5 months, i'd be plagued with a £10 sky+ charge. After numerous calls each… Read Full Review

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★☆☆☆☆

“Terrible service and just lies on the phone”

Written on: 31/12/2013 by Sarahali (1 review written)

Needed to renew. First in October she said no call back nov when contract ends for upgrade offers. Gave me incorrect dates of my contract eg 3 weeks late so I had to pay extra. No compensation for her mistake on record. Then when I called they refused offers though I know they have it as I received one at my old address during the same period. They refused to honor that so lost me as customer and my family. … Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 09/12/2013 by jwbh (1 review written)

The supposed 2 week installation turned into 4 weeks. The 9 - 12 installation slot turned into 4pm. Full of lies but what can you do?… Read Full Review

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★☆☆☆☆

“Absalutely awful”

Written on: 01/12/2013 by unknownwriter (1 review written)

this waste of time sky was so bad the internet actually froze every 2 hours we cant upload or download anything because it is so rubbish it lags when people play on games… Read Full Review

Holly198504's Response to unknownwriter's Review

Written on: 01/12/2013

Customer service is terrible, you speak to one who offers a free router if their fix doesn't work so you ring back to say it's still not working and the next one says you need to do checks first. Two months later and a visit from the engineer it turns out it is the router and sky want 69 for a new one because the free router first mentioned was only free due to an offer at the time which I should have taken at the time- shame I tried and they told me I couldn't but that's meant to be customer service for you

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★☆☆☆☆

“awful customer service sky are not interested in customers”

Written on: 29/11/2013 by monty007 (10 reviews written)

had to select 1 star would like to not select any stars 2 weeks now of only 400k internet speed and crackling and buzzing on phone line. spent 2 hours on the phone to customer service. Tried communicating on the chat to India (you can guess how good that was), and this is customer service. awful service. I pay sky for a service and i don't receive it and I cant get anyone to fix the issue. was with sky tv for 2 years got sick of them putting kids films on at 9pm and the rest of the channels… Read Full Review

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★☆☆☆☆

“Misleading customers”

Written on: 28/11/2013 by jenpet (4 reviews written)

After years with Sky you they have now totally alienated me and made me realise what a totally disreputable company they are. I was moving house but the builders hadn't finished at the new house so I couldn't move in. I rang to put the Sky on hold until I moved in and the man on the phone said that was fine , to just ring when it could be connected as I couldn't give an exact date. Now like any human with common sense I thought this meant I wouldn't be paying for the tv as there was no dish so… Read Full Review

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