Two Seasons Reviews - www.twoseasons.co.uk

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Two Seasons - www.twoseasons.co.uk
Two Seasons - www.twoseasons.co.uk
Two Seasons - www.twoseasons.co.uk
Two Seasons - www.twoseasons.co.uk

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“POOR Customer Service”

Written on: 17/03/2012

Like many other reviewers I ordered during the 80% sale, however one of the items that I ordered was out of stock. There was no email communication at all that the item would not be delivered, just a hand written note on the invoice. But by far the worst bit was that they still charged me for the postage on the item that they didn't send!!!!!! I have attempted to contact them several times since and they won't respond to any communications. My advice is to avoid… Read Full Review

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“Disappointed - poor communication”

Written on: 15/03/2012 by Wundaskier6 (1 review written)

Bought Salomom Twenty Twelve skis at full price, which I was happy with at the time. They arrived with a sale sticker on them £60 less. I have complained and been ignored. Never used this shop before and never will again. Returning the skis is the right thing to do… Read Full Review

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“Out of Stock”

Written on: 15/03/2012 by Av3m (1 review written)

Like many others I ordered during their 80% sale only to be e-mailed 5 days later to inform me the item was out of stock and I had been refunded. As they took the money out of my account I expected the order to be fulfilled, so I ordered some EST bindings to fit the Burton channel board I had just ordered. As the board didn't arrive I now have some bindings that only fit Burton boards, which I don’t currently have! I complained to Two Seasons over a week ago and I haven't even had a reply… Read Full Review

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“Terrible customer service. Dreadful company. AVOID!!”

Written on: 14/03/2012

Ordered 3 items for £41, money immediately taken from my PayPal account. 5 days later got an email from PayPal to say I had recieved a refund from Two Seasons, company did not have the courtesy to write an email informing me of the refund as some of my order was "out of stock". I had to work out from the refund what items had been refunded and "out of stock". The only item left was for £5.20 but they were still happy to charge me the £3.50 postage. If I had known they were not going to… Read Full Review

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“Very poor customer service and no product!”

Written on: 13/03/2012 by JenJen1981 (1 review written)

This is the third time I/my partner have ordered online at Two Seasons. I ordered some Emu boots in the sale. After a week, I received an email saying my item was out of stock, so they would refund the money to my account. It took an extra few days to receive the refund, meaning Two Seasons held my money for nearly 2 weeks, without providing the product which I had ordered. I am not sure how they are able to accept orders without having the goods in stock/the intention of ordering them back… Read Full Review

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“Great price, excellent service, prompt delivery!!”

Written on: 13/03/2012 by Terry.h65 (1 review written)

Two Seasons had an excellent range of skis available and the Salomon Enduros I bought were at an unbelievable price. I was called to get my boot size and ski ability by a very professional and helpful member of their team with 24hours and my skis arrived within 4 working days of placing the order. I have been so impressed by the whole service I've since ordered poles, a carry bag and two pairs of gloves. Great service and highly recommended. I will definately be using them again for any further… Read Full Review

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“Would NEVER use again.”

Written on: 13/03/2012 by Conor91 (1 review written)

Awful customer service, would never use again. Ended up taking money from my accounts for up to 2 weeks without even posting items. Then just fobbed me off with "items are out of stock". Tried phoning but just got excused like "Shes gone on her lunch break"... at 10.20am? Was also told i would be phoned back numerous times, but never. Most stressful online shopping experiance ever, havn't even had a reply to an e-mail i sent. AVOID… Read Full Review

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“Rubbish comunication”

Written on: 13/03/2012 by Nsgdm1 (1 review written)

Purchased items from their sale , money taken and got email saying they had been dispatched, on receipt I thought the parcel was a bit thin ,on the delivery note there is a scribbled note saying two of the items are out of stock and a refund would be given ,doesn't say when though and one of the items is still for sale and showing in stock ( not even low stock) on their site in the size I ordered . Surely an email saying items were out of stock would have been not too much to ask for ,and why… Read Full Review

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“Two Seasons lottery Sale”

Written on: 13/03/2012

I, like many others was excited by the prospect of the Two Seasons 80% sale. Unfortunately even though there was some great bargains to be had , it was a complete lottery as to whether you actually received them. After ordering a board and the money was debited from my account, it took Two Seasons 4 days to inform me that the board was not in stock. And a further 2 days to refund my money. This happened to a few other customers I know of, plus Two Seasons had the audacity to part ship items… Read Full Review

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“Item out of stock”

Written on: 13/03/2012

Web site was easy to navigate. Item ordered appeared in stock on Thursday, received notification back on Sunday item was out of stock. Not ideal but did get funds returned promptly… Read Full Review

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“two seasons review”

Written on: 12/03/2012

firsty i was directed to twoseasons by a freind as they had provided a good and speedy service. i am sad to say i did not get the same treatment. went on the site to shop and placed my order all in stock and due to be posted, items where sent out (as a part order) with a scrap of paper in the box saying some of the items are not in stock. it took a while for cash to be refunded... ..if its not in stock take it off the web site simple... 2 out of 10 i'm afaid… Read Full Review

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“Sold me an item that didn't exist in their stock!”

Written on: 12/03/2012 by asimnali (2 reviews written)

Just when I thought I was getting a new pair of snowboard boots, with one week to go before I go snowboarding, I get an email to say that my order has been cancelled because they are out of stock. I managed to send a payment to them, order it, and then retracted just like that. Annoying. If I knew that could possibly happen, I would have bought elsewhere but now I don't have time to buy online in time for my holiday in 5 days time. I did read afterwards that occasionally they may be out of… Read Full Review

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“"Empty handed"”

Written on: 12/03/2012

Unfortunately one of the worst experiences ever from an online store. I bought bindings online last Thursday and I was very happy as I found them at a very good price. After this I send them two emails asking if the item has dispatched and any possible tracking number but I got no response. I thought that they were just too busy to reply. After seven days of waiting my bindings I was definitely worried so I decided to call them this time. The answer I got was “the item is out of stock, sorry… Read Full Review

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“Product not in stock!!!”

Written on: 12/03/2012 by Pete_leeson (1 review written)

Ordered 2 items them recieved an e-mail to say they are not in stock. Why let you order something when it's not in stock. Will not order from them again… Read Full Review

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“Never in Stock”

Written on: 12/03/2012 by TwoSeasonsSucks (1 review written)

3 of the 4 items I bought weren't in stock even though the website said it was. They obviously do this hoping folk will buy other items on there… Read Full Review

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“Great value and customer service plus quick delivery...”

Written on: 12/03/2012 by CurleyFurley (1 review written)

Great value and customer service plus quick delivery but I was a bit disappointed that a couple of items I ordered that were 'in stock' were in fact out of stock when it came to delivery. Shall shop with 2 Seasons again though as overall I was very pleased. … Read Full Review

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“Did not Deliver”

Written on: 12/03/2012

After 11 days waiting for my goods I called the company who advised my order had not been processed, however the money had been taken from my bank. There was no communication from the company only a call I made to chase up the order. They couldn't care less. I buy online a lot & have never experience such appalling service !!… Read Full Review

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“You have to pay for returns.”

Written on: 12/03/2012

Everything with delivery was ok even though I was charged twice, I made two separate purchases within an hour online and they came in the same box. Surely I should be refunded one delivery payment. Being an online store you don't always know what your getting is going to fit. 2 out of my five items don't fit - I have to pay for them to be returned!!!!! Westbeach, Animal, Quicksilver, Dare2b, Surfdome - who i've all bought off this season do free no hassle returns. A pre-paid label is included… Read Full Review

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“9 out of 11 items ordered were out of stock ”

Written on: 12/03/2012 by NV70 (1 review written)

9 out of 11 items ordered were out of stock, refund orders and e-mail notifications were spread over 2 weeks with refunds missing! VERY DISAPPOINTED On the positive side the staff tried their best to help… Read Full Review

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“Great service... As ever!!!!”

Written on: 12/03/2012

Have purchased fomr TwoSeasons on several occasions and have always found the site easy to navigate, the choice fantastic, and the deliver spot on... Love the fact that you get emailed with the 1 hour window for your delivery... Easy returns system as well (but could be free ;) ) Overall, one of my fave online retailers… Read Full Review

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