A1 Travel Reviews - www.a1travel.com

★★★★☆
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★★★★★

“A1 Travel saves you money”

Written on: 22/03/2013

We booked our winter trip to Benidorm with A1 Travel and what they arranged for us could not be better and they offered the best price. We stayed at the Servigroup Castilla Hotel as this had a high rating on Trip Advisor but this was a bit misleading as they are pro-active in encouraging their guests to rate them. The staff are there best asset as the hotel is a bit dated and the furniture in the rooms has seen better days. The food was ok but some of their attempts at English dish's were a bit… Read Full Review

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★★★★☆

“Ideal”

Written on: 22/03/2013 by Kev1986 (1 review written)

Nothing to complain about, everything went well, all documents received, transfers all sorted, hotel was great. Would book through A1 again. :)… Read Full Review

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★★★★☆

“Good site ”

Written on: 22/03/2013

a1 is a good, comprehensive site to visit, we were a little unsure about our luggage allowance, but when we telephoned their office it was explained in detail… Read Full Review

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★★★★☆

“Hilton Hotel Budapest”

Written on: 22/03/2013 by rosemaryb (1 review written)

This trip was a bargain from Groupon, it included flights to/from Stansted and three nights at the Hilton Hotel, Castle District, Budapest (2 Hiltons in Budapest!) Transfers were not included but taxis outside airport both plentiful and CHEAP! Flight was with Ryanair - enough said?! Hotel is highly recommended for staff helpfulness, friendliness, cleanliness, food, location. Well worth paying the extra supplement for the river view rooms - the views were breathtaking!… Read Full Review

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★★★☆☆

“Piramides Resort Hotel”

Written on: 22/03/2013 by bobofmanc (1 review written)

We stayed at the Piramedes in January 2012 and 2013, both times booked through A1 travel. on both stays we were generally pleased with the accomodation and travel arrangements. we went all inclusive and found the food to be adequate for the price we paid. the hotel bar is not very welcoming it is more like a dining room, the pool is nice and large and there is a separate kids pool, i was a bit annoyed that you cannot go to the pool area before 9am but,other than that we enjoyed it, proximity to… Read Full Review

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★★★★☆

“Great Holiday - ”

Written on: 22/03/2013

I read some of the earlier reviews before writing this. We had a family holiday to Fuerteventura in Feb 2013. We had a fantastic holiday at the Suite Atlantis resort and would certainly return there. When we booked with A1 Travel the member of staff we dealt with was extremely helpful, polite and friendly and I would have no hesitation recommending them or using them again. We decided to arrange our own transfer directly and I would recommend this… Read Full Review

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★★★★☆

“Half decent”

Written on: 08/03/2013 by mmmnice (1 review written)

We booked an all inclusive holiday to Lanzarote spending 10 lovely days athe dream Castillo. Lovely accommodation, excellent value, although probably not a 5* as the service was a tad shabby. The booking experience with a1travel fairly straightforward and wouldn't have a problem booking with them again … Read Full Review

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★★★★★

“Best Holiday Ever”

Written on: 07/03/2013 by hosemeister (1 review written)

Having looked long and hard to find the perfect holiday for myself and my girlfriend, we found a deal on the icelolly website. The holiday was for the Costa Adeje Gran Hotel in Tenerife. The deal was being offered by a company called A1 Travel. I gave them a call to see what the deal was about, what it included etc and if it was available for my dates, the flight was full on the date i wanted but the guy was more than happy to look at other dates to see if we could get there. He managed to… Read Full Review

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★☆☆☆☆

“Do not book with this company”

Written on: 27/02/2013

My wife look is a carer for her sick mother, in November 2012 it was her 60th birthday.Family booked us a 4 night break in Venice in February.Unfortunately my mother in laws health deteriorated and we tried to move the holiday to June. They informed us there would be a charge for this of which we accepted. When we came to rebook they wanted over £700 to change the trip(original cost was £389). I went on their website and priced the trip we wanted and it was £580. I phoned them and they we… Read Full Review

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★☆☆☆☆

“They did not include our luggage within the package...”

Written on: 18/02/2013 by avoida1travel (1 review written)

They did not include our luggage within the package holiday cost so I paid £50 for two bags on departure and had to spread the luggage on return and paid 30 euros coming back. He over charged me £48 and charged me £198 for a return transfer from Barcelona airport to Arinsal Andorra, which we agreed would only cost £150. We waited three and a half hours for a transfer and were then told by the driver that we were not booked on the transfer then after calling from a strange foreign phone box… Read Full Review

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★☆☆☆☆

“Voyages Turkbuku. Read it all...and weep. ”

Written on: 24/01/2013 by alibob22 (1 review written)

As we enter the time of year when we book holidays, I thought this may serve as a warning to you all. The following is a letter we wrote to A1 which should explain all: Dear A1 Travel I will try to be as accurate as possible but suffice to say that you have ruined something that should have been a very special and memorable moment in whatever time my new wife (but partner of 16 years) and our son have left together. Our problems started as soon as we arrived at Exeter Airport; When we… Read Full Review

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★☆☆☆☆

“Worst travel agents experience ever”

Written on: 17/01/2013

A friend and I booked a holiday to Majorca through A1 Travel, departing at the end of August 2012. Upon arrival at the hotel, we were informed that they had absolutely no record of our booking and had not been taking bookings for months. The hotel said that they did not have any rooms and could not help us, but fortunately they referred us to the hotel next door who were able to accommodate us. The 'emergency number' we had been given by A1 Travel has very limited opening hours so this did not… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 03/12/2012

I have never booked a holiday before, so had no idea what I needed to know, Emma helped me book my holiday and she was extremely helpful and was only suggesting ideas which would best suite me, she was bubbly and very patient with me, as I asked every possible question. I would recommend their services as I now have a decent holiday booked at a suitable price for me… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 29/11/2012 by Cmcmeek1 (1 review written)

Spotted a good deal this morning with A1 travel, first time booked a holiday over the phone, so thought would find it really helpful. We fly around five times a year either booking online with Jet 2 to our family villa in Spain and with Thomson to Tenerife for new year. The Advisor named carol was lovely at the beginning, I even rang her back directly on my landline after not getting good signal on my mobile, knowing she would get commission and sounded lovely. I explained what part of tenerife… Read Full Review

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★☆☆☆☆

“problem travel agent”

Written on: 22/09/2012 by cring (1 review written)

these are only a agent if you have problems they pass you onto the people they book with and say its not our problem we only book for you eg we had problems with a hotel what we paid for was not what we got when arriving in resort the description of said hotel was totaly different in resort, private beach, 4 star ,if you do not contact them as you arrive and complain as in their terms and conditions you have no redress so if you use these please BEWARE you will spend copius amounts of money… Read Full Review

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★☆☆☆☆

“Beware beware beware ”

Written on: 20/09/2012 by crazycarper (1 review written)

We just booked a holiday with a1 travel they couldn't get the hotel we wanted so we Booked the flights threw them and hotel separate Asked 3 times about distance from airport told its the closest Booked flights and all confirmed. Next day recieved call to say Ryanair had changed the price not sure how they change price post booking this happened 3 times which I think they buy the tickets at the first price then ring u back and see how much they can then make extra other reviews have the same… Read Full Review

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★☆☆☆☆

“Buyer beware of A1travel.com”

Written on: 01/09/2012 by PaulSS (2 reviews written)

The administrative side of this company is appalling. Due to a cock up on A1travel's part they charged my debit card twice (for a Caribbean holiday! than goodness I had a good balance in my account or it really would have been a world of pain bank charges fiasco!) - then took over a week to give a refund and to rub salt in the wound charged me a debit card charge for their error. I would certainly never use them again. Even when the holiday was booked I never felt confident about the company -… Read Full Review

Interface's Response to PaulSS's Review

Written on: 14/09/2012

Buyer beware of A1travel.com

The company advertises many 4 star hotels as 5 stars. You think you are getting a fantastic deal when you can find the same deal cheaper with a little perseverance. Here are a few examples: Hotel Majesty Club Tarhan - 4 star. Mitsis Rinela Beach - 4 star. Jumeirah Essex House 4 star. Eden Resort 4 star. A1 Travel advertises all these hotels as 5 star and when you contact A1 travel they tell you that is what the hotel classifies themselves as. So I ask if a hotel classifies themselves as 5 star when they are only 3 star what would A1 Travel do?

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★★★★★

“Fantastic Holiday to Tenerife”

Written on: 31/08/2012 by lock2001 (1 review written)

Thank you A1travel, Just returned from family holiday to Tenerife that i booked online everything went without a hitch and hotel was just perfect for us. Will book again! … Read Full Review

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★☆☆☆☆

“Hopless customer services”

Written on: 22/08/2012

Booked a holiday and telk them i wanted the 5 star hotel, this was repeated by myself and the ageny at least 20 times and i paid extra for a better room. Not only did he not give me the hotel i told him i wanted but he gave me a 4 star so wrong hotel, it did not say on paper work i paid for an upgraded room!!! I have rung every day after i have booked the holiday to get it sorted and it still hasnt been sorted yet!!! DO NOT BOOK WITH A1 TRAVEL THEY ARE HOPLESS AND HAVE TERRIBLE CUSTOMER… Read Full Review

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★☆☆☆☆

“Ripoff - do not book!!”

Written on: 20/08/2012

I booked with these people and was told my resort and hotel were booked. We headed off and after a smooth flight and a coach pick up was dropped at our hotel. After the coach left we were told by the hotel that we were not booked in and that we had to go to a completely different resort!! The hotel was not geared up for the British and was in a VERY busy place with no sea views-which we had paid for. We had to pay 100 euros for the taxi fare and although we spent 2 days trying to re organise… Read Full Review

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