A1 Travel Reviews - www.a1travel.com

★★★★☆
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★☆☆☆☆

“They did not include our luggage within the package...”

Written on: 18/02/2013 by avoida1travel (1 review written)

They did not include our luggage within the package holiday cost so I paid £50 for two bags on departure and had to spread the luggage on return and paid 30 euros coming back. He over charged me £48 and charged me £198 for a return transfer from Barcelona airport to Arinsal Andorra, which we agreed would only cost £150. We waited three and a half hours for a transfer and were then told by the driver that we were not booked on the transfer then after calling from a strange foreign phone box… Read Full Review

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★☆☆☆☆

“Voyages Turkbuku. Read it all...and weep. ”

Written on: 24/01/2013 by alibob22 (1 review written)

As we enter the time of year when we book holidays, I thought this may serve as a warning to you all. The following is a letter we wrote to A1 which should explain all: Dear A1 Travel I will try to be as accurate as possible but suffice to say that you have ruined something that should have been a very special and memorable moment in whatever time my new wife (but partner of 16 years) and our son have left together. Our problems started as soon as we arrived at Exeter Airport; When we… Read Full Review

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★☆☆☆☆

“Worst travel agents experience ever”

Written on: 17/01/2013

A friend and I booked a holiday to Majorca through A1 Travel, departing at the end of August 2012. Upon arrival at the hotel, we were informed that they had absolutely no record of our booking and had not been taking bookings for months. The hotel said that they did not have any rooms and could not help us, but fortunately they referred us to the hotel next door who were able to accommodate us. The 'emergency number' we had been given by A1 Travel has very limited opening hours so this did not… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 03/12/2012

I have never booked a holiday before, so had no idea what I needed to know, Emma helped me book my holiday and she was extremely helpful and was only suggesting ideas which would best suite me, she was bubbly and very patient with me, as I asked every possible question. I would recommend their services as I now have a decent holiday booked at a suitable price for me… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 29/11/2012 by Cmcmeek1 (1 review written)

Spotted a good deal this morning with A1 travel, first time booked a holiday over the phone, so thought would find it really helpful. We fly around five times a year either booking online with Jet 2 to our family villa in Spain and with Thomson to Tenerife for new year. The Advisor named carol was lovely at the beginning, I even rang her back directly on my landline after not getting good signal on my mobile, knowing she would get commission and sounded lovely. I explained what part of tenerife… Read Full Review

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★☆☆☆☆

“problem travel agent”

Written on: 22/09/2012 by cring (1 review written)

these are only a agent if you have problems they pass you onto the people they book with and say its not our problem we only book for you eg we had problems with a hotel what we paid for was not what we got when arriving in resort the description of said hotel was totaly different in resort, private beach, 4 star ,if you do not contact them as you arrive and complain as in their terms and conditions you have no redress so if you use these please BEWARE you will spend copius amounts of money… Read Full Review

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★☆☆☆☆

“Beware beware beware ”

Written on: 20/09/2012 by crazycarper (1 review written)

We just booked a holiday with a1 travel they couldn't get the hotel we wanted so we Booked the flights threw them and hotel separate Asked 3 times about distance from airport told its the closest Booked flights and all confirmed. Next day recieved call to say Ryanair had changed the price not sure how they change price post booking this happened 3 times which I think they buy the tickets at the first price then ring u back and see how much they can then make extra other reviews have the same… Read Full Review

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★☆☆☆☆

“Buyer beware of A1travel.com”

Written on: 01/09/2012 by PaulSS (2 reviews written)

The administrative side of this company is appalling. Due to a cock up on A1travel's part they charged my debit card twice (for a Caribbean holiday! than goodness I had a good balance in my account or it really would have been a world of pain bank charges fiasco!) - then took over a week to give a refund and to rub salt in the wound charged me a debit card charge for their error. I would certainly never use them again. Even when the holiday was booked I never felt confident about the company -… Read Full Review

Interface's Response to PaulSS's Review

Written on: 14/09/2012

Buyer beware of A1travel.com

The company advertises many 4 star hotels as 5 stars. You think you are getting a fantastic deal when you can find the same deal cheaper with a little perseverance. Here are a few examples: Hotel Majesty Club Tarhan - 4 star. Mitsis Rinela Beach - 4 star. Jumeirah Essex House 4 star. Eden Resort 4 star. A1 Travel advertises all these hotels as 5 star and when you contact A1 travel they tell you that is what the hotel classifies themselves as. So I ask if a hotel classifies themselves as 5 star when they are only 3 star what would A1 Travel do?

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★★★★★

“Fantastic Holiday to Tenerife”

Written on: 31/08/2012 by lock2001 (1 review written)

Thank you A1travel, Just returned from family holiday to Tenerife that i booked online everything went without a hitch and hotel was just perfect for us. Will book again! … Read Full Review

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★☆☆☆☆

“Hopless customer services”

Written on: 22/08/2012

Booked a holiday and telk them i wanted the 5 star hotel, this was repeated by myself and the ageny at least 20 times and i paid extra for a better room. Not only did he not give me the hotel i told him i wanted but he gave me a 4 star so wrong hotel, it did not say on paper work i paid for an upgraded room!!! I have rung every day after i have booked the holiday to get it sorted and it still hasnt been sorted yet!!! DO NOT BOOK WITH A1 TRAVEL THEY ARE HOPLESS AND HAVE TERRIBLE CUSTOMER… Read Full Review

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★☆☆☆☆

“Ripoff - do not book!!”

Written on: 20/08/2012

I booked with these people and was told my resort and hotel were booked. We headed off and after a smooth flight and a coach pick up was dropped at our hotel. After the coach left we were told by the hotel that we were not booked in and that we had to go to a completely different resort!! The hotel was not geared up for the British and was in a VERY busy place with no sea views-which we had paid for. We had to pay 100 euros for the taxi fare and although we spent 2 days trying to re organise… Read Full Review

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★☆☆☆☆

“Rude, not willing help once money is paid!!”

Written on: 03/07/2012

We made a booking for 4 people. They made a mistake by not training a member of staff on there product. Cocked up our holiday plans and its only been booked for two and days an they said they will not refund money. They also put the phone down on me for inquiring about the booking and why noting has been resolved since Sunday night. Her stance (Gennie) was in the matter was "am going to terminate the call". In which she did.. Iv never had such a bad experiences with a travel agent. Still… Read Full Review

Guest's Comment

Written on: 26/07/2012

I would not touch the company with a barge pole , same thing happened to me and the agent on phone last week said , we only get a few days training, so everything is new to us !!! was told that baggage and transfers included in price and accom was all inclusive, had self catering apartment with no baggage / transfers , but apparently my fault. NO manager wants to talk to me and to top it off , they charged £250 more then any other website, as found it much cheaper with a PROPER travel company , refusing to do anything. ABSOLUTE JOKE OF A COMPANY , AVOID AVOID AVOID AT ALL COSTS !!!! Shop around as you may more then likely will find it cheaper else where

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★★★★★

“Booked two holidays no problem”

Written on: 27/06/2012 by LesleyKibble (1 review written)

Have used a1 travel twice and booked online with no problems. Had no problems with either booking everything went smoothly and the exact same holidays on Thomson cost £200.00 more! Will definitely be using them again in the future… Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 26/06/2012

Booked a holiday- 2 weeks all inclusive at Playa Real, Costa Adeje, Tenerife. Arrived at East Midlands, everything was ok at that end. Landed at Tenerife South to find out our booked shuttle was non existant, paid for a taxi to hotel, come to check in, got told the room was designed for 3 people max ( there were 4 of us) and had to pay for another room. A1 Travel rep at hotel was useless, got spoken to by her like something found on her shoe… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 22/06/2012

do not use them get quoted one price and then once paid you get a call back saying more money avoid… Read Full Review

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★★★★★

“quick and easy”

Written on: 13/06/2012

the girl who helped us was very friendly, clear and easy to talk to… Read Full Review

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★★★★★

“Paula kaye review”

Written on: 12/06/2012

Very friendly and helpfull and easy to book holiday with… Read Full Review

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★★★★★

“great service, grwat knowledge and the right price”

Written on: 08/06/2012

I have just booked my holiday with you VIA Paula Kay who has helped me find the right deal to suit me. I was not the easiest to work with as I have had many years living in magaluf however through common ground and knowledge we struck the correct deal. Paula is a credit to your company. Gracias et hasta pronto x… Read Full Review

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★★★★★

“Excellent service as always.”

Written on: 08/06/2012

Super service at super prices and excellent customer service… Read Full Review

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★★★★★

“Excellent friendly service and a bargainous deal!”

Written on: 30/05/2012 by clarabell84 (0 reviews written)

Carmel was lovely and friendly and made my booking a pleasure and hassle free. I got a fantastic deal during a peak time in the school holidays. Would highly recommend this company to friends and family… Read Full Review

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