A1 Travel Reviews - www.a1travel.com

★★★★☆
4.1 / 5
87% of users recommend this
? Ask our helpful community of experts about this product or company
A1 Travel www.a1travel.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Buyer beware of A1travel.com”

Written on: 01/09/2012 by PaulSS (2 reviews written)

The administrative side of this company is appalling. Due to a cock up on A1travel's part they charged my debit card twice (for a Caribbean holiday! than goodness I had a good balance in my account or it really would have been a world of pain bank charges fiasco!) - then took over a week to give a refund and to rub salt in the wound charged me a debit card charge for their error. I would certainly never use them again. Even when the holiday was booked I never felt confident about the company -… Read Full Review

Interface's Response to PaulSS's Review

Written on: 14/09/2012

Buyer beware of A1travel.com

The company advertises many 4 star hotels as 5 stars. You think you are getting a fantastic deal when you can find the same deal cheaper with a little perseverance. Here are a few examples: Hotel Majesty Club Tarhan - 4 star. Mitsis Rinela Beach - 4 star. Jumeirah Essex House 4 star. Eden Resort 4 star. A1 Travel advertises all these hotels as 5 star and when you contact A1 travel they tell you that is what the hotel classifies themselves as. So I ask if a hotel classifies themselves as 5 star when they are only 3 star what would A1 Travel do?

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Holiday to Tenerife”

Written on: 31/08/2012 by lock2001 (1 review written)

Thank you A1travel, Just returned from family holiday to Tenerife that i booked online everything went without a hitch and hotel was just perfect for us. Will book again! … Read Full Review

Report this review
★☆☆☆☆

“Hopless customer services”

Written on: 22/08/2012

Booked a holiday and telk them i wanted the 5 star hotel, this was repeated by myself and the ageny at least 20 times and i paid extra for a better room. Not only did he not give me the hotel i told him i wanted but he gave me a 4 star so wrong hotel, it did not say on paper work i paid for an upgraded room!!! I have rung every day after i have booked the holiday to get it sorted and it still hasnt been sorted yet!!! DO NOT BOOK WITH A1 TRAVEL THEY ARE HOPLESS AND HAVE TERRIBLE CUSTOMER… Read Full Review

Report this review
★☆☆☆☆

“Ripoff - do not book!!”

Written on: 20/08/2012

I booked with these people and was told my resort and hotel were booked. We headed off and after a smooth flight and a coach pick up was dropped at our hotel. After the coach left we were told by the hotel that we were not booked in and that we had to go to a completely different resort!! The hotel was not geared up for the British and was in a VERY busy place with no sea views-which we had paid for. We had to pay 100 euros for the taxi fare and although we spent 2 days trying to re organise… Read Full Review

Report this review
★☆☆☆☆

“Rude, not willing help once money is paid!!”

Written on: 03/07/2012

We made a booking for 4 people. They made a mistake by not training a member of staff on there product. Cocked up our holiday plans and its only been booked for two and days an they said they will not refund money. They also put the phone down on me for inquiring about the booking and why noting has been resolved since Sunday night. Her stance (Gennie) was in the matter was "am going to terminate the call". In which she did.. Iv never had such a bad experiences with a travel agent. Still… Read Full Review

Guest's Comment

Written on: 26/07/2012

I would not touch the company with a barge pole , same thing happened to me and the agent on phone last week said , we only get a few days training, so everything is new to us !!! was told that baggage and transfers included in price and accom was all inclusive, had self catering apartment with no baggage / transfers , but apparently my fault. NO manager wants to talk to me and to top it off , they charged £250 more then any other website, as found it much cheaper with a PROPER travel company , refusing to do anything. ABSOLUTE JOKE OF A COMPANY , AVOID AVOID AVOID AT ALL COSTS !!!! Shop around as you may more then likely will find it cheaper else where

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Booked two holidays no problem”

Written on: 27/06/2012 by LesleyKibble (1 review written)

Have used a1 travel twice and booked online with no problems. Had no problems with either booking everything went smoothly and the exact same holidays on Thomson cost £200.00 more! Will definitely be using them again in the future… Read Full Review

Report this review
★☆☆☆☆

“Waste of time!”

Written on: 26/06/2012

Booked a holiday- 2 weeks all inclusive at Playa Real, Costa Adeje, Tenerife. Arrived at East Midlands, everything was ok at that end. Landed at Tenerife South to find out our booked shuttle was non existant, paid for a taxi to hotel, come to check in, got told the room was designed for 3 people max ( there were 4 of us) and had to pay for another room. A1 Travel rep at hotel was useless, got spoken to by her like something found on her shoe… Read Full Review

Report this review
★☆☆☆☆

“waste of time”

Written on: 22/06/2012

do not use them get quoted one price and then once paid you get a call back saying more money avoid… Read Full Review

Report this review
★★★★★

“quick and easy”

Written on: 13/06/2012

the girl who helped us was very friendly, clear and easy to talk to… Read Full Review

Report this review
★★★★★

“Paula kaye review”

Written on: 12/06/2012

Very friendly and helpfull and easy to book holiday with… Read Full Review

Report this review
★★★★★

“great service, grwat knowledge and the right price”

Written on: 08/06/2012

I have just booked my holiday with you VIA Paula Kay who has helped me find the right deal to suit me. I was not the easiest to work with as I have had many years living in magaluf however through common ground and knowledge we struck the correct deal. Paula is a credit to your company. Gracias et hasta pronto x… Read Full Review

Report this review
★★★★★

“Excellent service as always.”

Written on: 08/06/2012

Super service at super prices and excellent customer service… Read Full Review

Report this review
★★★★★

“Excellent friendly service and a bargainous deal!”

Written on: 30/05/2012 by clarabell84 (0 reviews written)

Carmel was lovely and friendly and made my booking a pleasure and hassle free. I got a fantastic deal during a peak time in the school holidays. Would highly recommend this company to friends and family… Read Full Review

Report this review
★★★★★

“great service.”

Written on: 30/05/2012

just booked a holiday with a lady called Paula Kay.She is a credit to your company.She was friendly, helpful and kwowledgable.I would definately Tbook a holiday with this lady again,and recomend her to family and friends.The booking process was quick and easy,with just the usual info needed,intersperst with humour and friendly chat… Read Full Review

Report this review
★★★★★

“a fabulously unique booking experience”

Written on: 29/05/2012 by maggie34812 (0 reviews written)

i had the pleasure of booking with a lady called Paula. She was not only friendly with a sense of humour, she was also exteremely thorough. Paula also kindly added notes to my booking to ensure the maximum enjoyment of our holiday. Information was readily offered and i felt as though i'd received a personal service. Thank you Paula… Read Full Review

Report this review
★★★★★

“A1 Travel staff very informative”

Written on: 29/05/2012 by ShirleySamson (1 review written)

I was dealt with by Paula, she was extremely helpful and efficient in dealing with my holiday search. The first hotel I had chosen was not available so she recommended another closeby. She also went on to tell me of trips and places of interest nearby the resort. Paula was very friendly and made the experience of booking over the phone a positive one. I will be phoning again when looking to book my next holiday… Read Full Review

Report this review
★★★★★

“Very helpful and patient - met our needs.”

Written on: 28/05/2012 by Jamdan811 (0 reviews written)

Susan Grant was very helpful in finding a holiday that suited our needs and our budget. She was very friendly and we did not feel pressured into making a rush decision. Would happily recommend this company to friends and family and would use this company again. Prices were good and budget friendly and could not find a cheaper match with other companies. … Read Full Review

Report this review
★★★★★

“Stress free booking ”

Written on: 28/05/2012 by c.mallin (1 review written)

I am very greatful to the operators that assisted me they were very patient and flexable to my needs. They were very professional without loosing that friendly touch that made my experience booking a stress free, enjoyable one. I am impressed that every thing was clear and there were no hidden cost or surprises. I will definatly be reusing this service as well as recommending to friends and family… Read Full Review

Report this review
★★★★★

“quite happy”

Written on: 27/05/2012 by 1americana (1 review written)

Very attentive and not overzealous to find us a holiday. Found the right deal for us… Read Full Review

Report this review
★★★★★

“wonderful service carmel”

Written on: 26/05/2012 by jackie.foale (1 review written)

dealt originally with carmel. she really assissted me to locate perfect holiday for myself and my partner. many thanks… Read Full Review

Report this review
overview