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Written on: 11/02/2011
Having purchased a specific model for a Christmas present for my son in November the scooter didn't arrive. I rang mid-December to find out where it was and found that the scooter had 'gone missing' during delivery. There were no more of the model I ordered in stock but was offered a very unexpected upgrade. This arrived within three days. No arguments or excuses given, just happy to help. I would happily buy goods from yourselves again… Read Full Review
Written on: 10/02/2011
I would highly recommend buying items from this website to friends and family and will continue to use it myself in the future.
The customer service was excellent-they are a friendly but also high quality team. The delivery was on time and any queries I had they answered very quickly.
The DVD I recieved with my skates was also a good bonus because it gave me some ideas of how to use my skates.
It is unfortunate that the customers who gave previous reviews were not pleased with the service from… Read Full Review
Written on: 20/01/2011
Ordered skates, protection, helmet on 14 December. Skates and protection arrived late but in time for Christmas, still waiting for the helmet. Called 2 weeks ago, supposedly in stock and promised to send out but still no receipt, called again now out of stock and couldn't say when they would be in stock, refund requested - watch this space. Zero rating for customer service… Read Full Review
Written on: 24/12/2010
I would give skates.co.uk zero stars if I could.
I only ordered from them as I wanted a particular colour scooter and other web sites were out of stock. I phoned first, they confirmed in stock so I placed an order online immediately. The next day I got an email to say no stock, please wait 3 weeks. I decided to wait and then started calling and emailing but no response at all. Finally 1 of 2 scooters arrived as they "forgot" to send the other. Now it is too late and I will have 1 happy child on… Read Full Review
Written on: 05/12/2010
i ordered skates on a tuesday at 8.30 in the morning and even phoned at 9. the lady i spoke to told me i would recive the skates the next day. this was great as daughters birthday was friday.
wednesday no delivery
thursaday no delivery
friday no delivery
blammed snow funny though there was NONE
my skates sat for 2 days 20 min down the road and i was not aloud to collect. still no skates still no refund. phoned the company and a lady hung up twice on me.
avoid this company like the plague if you… Read Full Review
Written on: 12/11/2010
We placed this order late Tuesday night for an item that the website stated was available for next day delivery. Clearly, we could not ring but
instead added a note to the order saying it was a imminent birthday present. I followed this up with email Wednesday morning - which they never
replied to and with a telephone call Thursday morning which they never
answered (I left a message but they didn't respond to this either).
Finally I managed to get through Thursday afternoon only to be told… Read Full Review
Written on: 17/09/2010 by digifool (3 reviews written)
Phoned and asked for help and was put through to their Skates expert who was very open, honest and helpful. Ordered 3 pairs of skates for the kids birthdays through the web site. One was needed the next day for daughter No.3s birthday and the skates arrived as promised.
Had a problem in that 1 pair of skates was the wrong colour but a quick phone call and an exchange was arranged promptly and with apologies… Read Full Review
As rated by real users
" Efficient delivery " Read More
Written by AlanW78
" Ordered item Sunday night and received my item in Scotland first th... " Read More
" Incredibly quick 5 star service and delivery " Read More
Written by soccerboxdave
" Curate's egg " Read More
" Excellent service " Read More