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Written on: 20/08/2011 by liarsandcheats (1 review written)
I notice a lot of the reviews are praising the quick delivery, well done Mr Postman. The trouble starts when something goes wrong with your purchase, they fob you off as quick as they deliver, in my experience I have never come across a worse customer service, the individual who seems to like trying to belittle ladies. They say there warranty is for 3 months and covers brakes, grips, bearings etc.The brake snapped on my sons scooter, clearly it is faulty and the bearings have disintergrated, in… Read Full Review
Written on: 13/08/2011 by wilhelamaina (1 review written)
A massive thank you. My son is extremely happy with his 'green' Madd Gear Team Edition Scooter that was delivered as advertised 'the next day'. Fantastic service. Courier service used was great - could easily track the parcel. Customer service were great - the free DVD sent on skills was damaged when received and as soon as i rang up they were great and didn't hesitate to send another DVD which I received within 2 days. Definitely recommend this company! … Read Full Review
Written on: 11/08/2011
After searching high and low for a Mongoose Thrive BMX Bike for my son we found one which was available. Ordering was easy, and we were able to speak to someone to double check that they definately had the bike in stock (having previously ordered one through someone else, to receive a phone call saying actually they didn't have what they advertised as being avilable!). The bike not only arrived within 48 hours but it was well packaged and much to to husbands relief easy to put the final parts… Read Full Review
Written on: 10/08/2011 by Veedubjunky (1 review written)
I was recommended Skates by a friend who had bought a scooter for her Son. I did a search on the net and quickly found the Skates site which I must say was great, packed full of info and shiney stuff! At very reasonable prices!, I placed my order there and then using the online secure payment service, easy! The order was confirmed by email within seconds! I recieved another email and a text the following day and the scooter was delivered just over 24 hrs after I had placed my order and with… Read Full Review
Written on: 05/08/2011
After searching high and low for this item at a reasonable price we hit on www.skates.co.uk. I placed my order just before 3pm and paid for what I thought was a two day service. The next morning the courier arrived with the scooter, and a five minute assembly later, despite ropey manufacturers instructions, the kids were arguing over who got first go, so mummy did. Ordered entirely online and I found it to be a quick and seamless service. I got texts to update me on my order and emails too… Read Full Review
Written on: 29/07/2011 by Kirsty70 (1 review written)
Ordered the vtriker scooter for my son and it was delivered in good time...but was faulty and couldn't be put together. Phoned to report this: was told to fill in the online form and that the warehouse would be in touch in a couple of days to arrange for the faulty goods to be collected and the replacement to be delivered. Two weeks later, there has been no such call; none of my emails have been answered; two voicemails have been ignored; an attempt to use the call back facility on the website… Read Full Review
Written on: 08/07/2011 by jgeo (1 review written)
Having checked out other sites for MGP scooters most were more expensive and delivery charge on top.Some of the reviews I found about this site were not very good but decided to try it,SO GLAD I DID.The lady I spoke to on Tuesday evening was very helpful and told me the scooter should be delivered by Friday the same week.It arrived a day early on Thursday morning.Excellent service,Super fast delivery,Scooter is brilliant according to my grandson and has already mastered the bunny hop so I have… Read Full Review
Written on: 01/07/2011 by churchmt (1 review written)
Very helpful staff - pre ordered a JD Bug and arrived as stated. When phoned to try and get DHL to re delivery they helpfully phoned up for me and arrranged this. Would definately use again. I even managed to get £5 off by using a discount voucher from facebook… Read Full Review
Written on: 30/06/2011
We ordered a scooter for my son on Tuesday. The item was listed as next day delivery with a good delivery cost of £3.95. The scooter was a treat for a birthday party my son was attending where all children were bringing their scooters. No scooter arrived the next day, no scooter the day after. No way to leave voicemails on the number provided on the website though someone did try to call us back. After two emails we received an email on Thursday evening saying the 'warehouse' had said the… Read Full Review
Written on: 08/06/2011
I bought a pair of Inline Skates from Skates.co.uk recently. There was a problem with them when I received them and Skates.co.uk dealt with the matter very quickly and satisfactorily. You can buy with reassurance from this company….their customer service is top notch! … Read Full Review
Written on: 24/05/2011
I order my scooter via the website which i found to be very user friendly and only took a couple of minutes.
The scooter was delivered less than 24 after i placed the order and i only paid for the regular delivery not 24hr.
I wish all purchases could be made as smoothly as this. i think other companies could learn a lot from you.
Many Thanks, Keep up the good work… Read Full Review
Written on: 20/05/2011
Dreadful service. Ordered scooter which was "in stock" for my son's birthday. After 8 working days it had not turned up. Each time I called I was assured it would arrive the next day or they had no idea where it was. At one stage a woman apologised and said they would give me some free goods but even then they did not turn up. By the time I cancelled the order it was past the birthday and I had to pay an extra £15 for a next day delivery. Avoid this company if you want goods on time… Read Full Review
Written on: 16/05/2011
Awful Awful Awful. I called them to order an item, I explained that it was extremely urgent. They assured me it would be with me within 3-5 days, so I went ahead. After 5 days.. nothing arrived. After many phone calls to them, they kept assuring me my order was going to arrive 'soon'. Waited... nothing arrived... kept calling and they kept assuring me I'd receive it soon.. nothing arrived... then after more waiting, still no sign of my delivery, I call them up again, they insist that my order… Read Full Review
Written on: 07/05/2011
All i'm trying to do is buy some skates, seems simple enough if anyone would actually answer the phone!!!!!!! All I need is some advice regarding sizing, I have a CC in hand waiting to part with my money. Tried calling repeatedly, left messages but no reply!!… Read Full Review
Written on: 05/05/2011 by G9SES (1 review written)
I ordered some skates for my daughters birthday on 23 April, I was told that the skates would be delivered on the Wednesday which was 27th (we have been in the middle of bank holidays). Unfortunaely it is now 5th May and I am still waiting. My main gripe with this company is that their customer service is terrible. When I do manage to talk to somebody they are not at the warehouse but the warehouse doesn't call back. They have taken my money & all I want now is my 12 year old daughter's… Read Full Review
Written on: 12/04/2011 by Campbell81 (3 reviews written)
I bought some skates from this company and there was no problem, they were the price I expected and arrived when I expected them to arrive.
I felt the urge to write this after seeing some bad reviews. Whilst they may be bad, they may also be fantastic, but from my experience they are what you would expect and company that gives you what you want and when you want it. Can't ask for much more… Read Full Review
Written on: 09/03/2011 by headcase trace (1 review written)
excellent selection of Skates along with great knowledge and communication from the customer services department. I am so pleased with my Odyssey skates, they are so comfortable it feels like i am wearing trainers! They are easy to put on and dont restrict the movement in your ankles like some skates do.
The communication from the team was second to none and they answered every question put to them, i would definately recommend the skates and skate.co.uk to friends and family… Read Full Review
Written on: 15/02/2011
Very good service with items arriving on time. Customer service was excellent concerning additional advice on product… Read Full Review
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Written by Teaandcakey
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