written by SDG56 on 31/10/2015
I asked about a mini van that could accommodate 4 adults and 4 large cases. Advised by izzirent rep that a VW Touran would be the best. We were given a VW Skoda. Cramped interior, small windows. Terrible for seeing the sights. Not what we agreed to and the comparable vehicle was not comparable at all. Very disappointing.
written by MooseandTeddy on 08/10/2014
I rented a car through IzzyRent using Fleet Car rental for my trip to Croatia. Please understand right here, IzzyRent is a third party vendor and you will not have any help from them if needed. Also, they also farm out you internet deal to another vendor so now you have three separate vendors to deal with if something goes wrong. I was able to secure a great deal. I received a reminder a few days prior to my arrival and was offered full insurance coverage at $9.00 per day, a great deal. I attempted three times to obtain the insurance to no avail. I made photocopies of the emails and the page saying there was a failure. When I arrived in Dubrovnik I went to the Fleet Rental desk. If you are old enough to remember the Rocky and Bullwinkle show you will recall Boris and Natasha. I first felt with Boris, I explained the issue about the insurance, he said it was not his problem and if I wanted insurance it would cost $15.50 per day. There was no empathy, no gosh I am sorry just no way, it is a third party rental you were dealing with. He never looked me in the eye he only kept telling me no. Then he told me the amount that would be help against my credit card would be $1200. I was incredulous and showed him my contract which said $800 would be held. Again, no apologies just this is our policy you rented from a third party, these are our rules. Boris got busy with someone else so I stepped up to Natasha. She was no different, no smile, no apologies just explaining what she couldn't do. She said the $1200 must be held in order to rent, I had to go along. Then they did not have the type of car I requested. I asked for an upgrade which she agreed to do. We finally got to the car and started to drive away when an awful noise came from somewhere. I return ed to the desk and explained the issue to Boris. He had the gall to tell me it was a normal noise, after all the car had 15000km and it is expected. I had a hard time to keep from laughing at him. So again I went to Natasha, she went with me to drive the car and check out the noise. She agreed there was a problem but we had to accept the first car we refused. She also told me the tank was full and must be returned full. As I drove away I noticed the fuel gauge read 1/8 below full, so I took a photo for proof. I wrote to IzztRent about my problems and all I got from them was the standard corporate line that they never have problems with fleet. The insurance was not through them and another vendor was responsible for everything else. I will wait the requisite 7-10 days for the release of the $1200 hold on my card. Unless something happens to improve this issue with IzzyRent I recommend you not rent from them. The pricing was great and that needs to be said, but the hassles, lies, and runarounds were not worth it.
written by Stricklanddb133 on 19/08/2014
What is there to say.....cheap cars, free upgrades at their partners....cars are new and clean and stuff is great. It has been a pleasure renting cars at IzzI
written by Poloncita on 19/08/2014
Great accesability, clean car, professional native English speaking customer service at pick up, great deal for the price, we wre upgraded and treated like we rented the most expencive vehicle.
written by on 18/12/2013
around the whole servic super, super car, super support. again and again. The best servin in Skopje :)
written by valerio.farfa on 16/11/2013
Great services and great prices! The customer service is serious and reactive to my questions. There are a lot of cars to choose from and all are good! Just a little matter..not always the car you book for is available...but I think it's the same for all the car rental companies! I'll use Izzirent again because It's easy to use and provides the best rates for every car you need!
written by obrad.rosikj on 22/10/2013
There are no words that I can describe the professional services of izzirent.com. Everything was exactly as I requested. Fast booking, excellent choices and the prices are FABULOUS. I warmly recommend it to all my friends and associates. I rent couple of cars in different countries and always I get the best. THANK YOU IZZI :)
written by on 17/10/2013
Great service, with really interesting prices and amount of vehicles. I had no big issues, and the customer service was always very reactive to my questions. Only one little thing: the data aren't always update, and you can book a car and then see that booking cancelled. But I think it's not really Izzirent responsibility, and they warn you very quickly. I'll probably use Izzirent again.
written by kstar09 on 15/10/2013
Have rented from them many times. Hassle free rentals, keeps their promises and good online support too. Great service provider.
written by Maogomez on 28/09/2013
IzziRent hides behind the companies they work with. IzziRent refused to communicate terms and conditions at first with excuses like "read the other company´s terms and conditions, we are only a retailer in between". After a few writing requests, information started flowing slowly into my emails, mostly wrong and untrue I must say. IzziRent rapidly got my money from my card and later on didn't want to be responsible for anything. They provided me with a voucher and a few vague conditions which had NOTHING to do with the retailer which rented the car. When you get to pick your car, expect -not good- surprises to add to your holiday break. IzziRent confirmed in writing for some times that road assistance (which I needed for security as my holidays were mostly on the road) and other stuff such a not booking fee to be taken from my card. Sadly enough, that was not the truth, nothing of that was included. IzziRent will not answer your questions as rapidly as you need, and will delay emails to reach the deadline for cancellation on bookings. They delayed some answers to me, and those provided were sometimes very vague, not getting to the point or taking up to 7 days to say something like "We will get back to you on that". Result, I will contact my bank to try to get refunded the money I have paid for the booking. "IzziRent, not even for my worst enemy"
written by yyaari on 23/09/2013
I looked for car rental for 10 days in LJU airport. There were options with lower price but checking their background gave a black flag warning. Izzirent background was significant below those of the regular services (Eurocar, Budget, Hertz,...) but still with good reviews. So I took a chance and rented through them. I was not disappointed. The service from the actual supplier (from Avantcar) was very good. The contract included all the necessary insurance and even the Vignette was included (for free pass in toll roads).
written by on 11/09/2013
After much trawling of the internet for the best deal for hiring in Croatia finally decided to use IzziRent (Oryx). The service at the airport was very good although offices were small – on saying that all companies were the same. Would think that at peak times there may be quite a wait for vehicles. Cars were parked within yards of the terminal building dispensing with having to travel to car parks and the explanation by staff first class. Likewise, drop-off was painless too. Staff on hand immediately to check the car and, again, office staff efficient and quick. Wouldn't hestitate to use again.
written by on 07/09/2013
Zagreb den kiraladığımız arabayla 1400 km yaptık,ofiste çalışan kişiler iyi niyetli ve yardımseverlerdi,araba ile sorun yaşamadık,arkadaslarıma tavsiye ediyorum,ekim ayında Barcelona ya gidiyorum ,tekrar kiralıyacsğım
written by mazenham on 04/09/2013
Still the best rent a car broker site on the net. This time we took a car for 48 days ,the price was perfect and we got A BRAND NEW CAR and the additional driver for free . For me there is no more need to look around and waste my time searching on the net to find a good rent a car deal .Thank you IzziRent for saving me time and money .
written by serenedkse on 26/08/2013
I had rent cars from Izzi for 3 times From aug. 2012. It is very good car rental fast cheap and reliable, and I used wp8 app it is running fantastic. Izzi rental include many of big rental companies as europcar hertz avis sixt etc... If you will go to vacation,business,Family Time, go to Izzi first, Because why should we pay more?
written by semseca on 11/08/2013
todo correcto , aunque tuvimos un problema en aire ac ondicionado nos dieron un coche que no le funcionaba el aire , pasamos mucho calor
written by codium on 05/08/2013
I have done a lot of research when i decided to plan a 3 week trip with a rented car, since this was my first rental. I had numerous deals on the table and finally i found Izzyrent, which offered a very reasonable price and good conditions. We were very pleased with the service provider, they were very correct and friendly.
written by smolpat on 05/08/2013
I started searching on izzirent last year. Every time when i go for vacation, first website to look for a car is always izzirent. I think this is the best website to find a great deal. Sometimes you need a couple of weeks to find something what you really need, especially luxury cars at really good price but if you look for the smallest and cheapest, you will not find it anywhere else better! I used in Croatia, Sicily and now will do in Holland. If you like the big rental companies such europcar or avis, just first go to izzirent - because why pay more?
written by on 25/07/2013
This is my second time I rent Opel Zafira for my family to travel around Slovenia and go to Italy. First and main point – prices and choice. I looked through different sites and compared prices for this category – IzziRent offered me 30% lower price than others. I was surprised by wide range of cars proposed for family. But the best thing is: many additional options are already included in the price: second driver for free, unlimited mileage, cross-boarding card, child booster for free. Another good point – prices and conditions are transparent, no hidden add costs or unexpected payments! Second main point – service. We arrived at 18.30 in Ljubljana, agency worked till 21 or 22.00, no worry to be late. At the desk: polite stuffs, good English, very precise explications. All paper procedures took me 7 minutes – and off we go! Booth cars were in very good conditions: first one had 5000 km mileage, second 8 800 km, booth went well during my 2 500 km trip. Finally, return was also quick and pleasant, deposit was unblocked next day. Resume: I can rely on IzziRent during my booking, getting car, traveling along Europe; I can save money and get high quality car and service. I strongly recommend you IzziRent as good partner! Bon voyage!
written by khharst76 on 25/07/2013
All functioned well. The booking was fast, picking up and leaving the car was easy. Everything we had asked for in the booking was ready and tha man in the counter was friendly and speaked good english. Would definiately recommend to book a car through IzzyRent.
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