T Shirt Subway Reviews - www.tshirtsubway.com

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★★★☆☆
3.4 / 5
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★☆☆☆☆

“AWFUL TSHIRT QUALITY!!”

Written on: 31/03/2014 by Anna-Martha (1 review written)

I bought a t-shirt from Tshirt Subway about 4weeks ago, I washed it for the first time last week, and as soon as I took it out of the wash, the design had completely come off the t-shirt!!!!! I know it was not the way I washed the shirt because I have many more band t-shirts and this has not happened to any of the others after multiple washes, let alone the first time! I have tried to contact Tshirt Subway over and over again and have had no response from the company! I am absolutely disgusted… Read Full Review

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Stephencarroll3850's Response to Anna-Martha's Review

Written on: 04/04/2014

Hi,
I am really sorry that you've experienced problems with the quality of your t shirt. It is exceptionally unusual for this to happen if appropriate care is taken during the washing of the garment. However, we offer a no quibble money back guarantee on all purchases if you are not entirely happy with the quality of our product. You can contact us anytime via email or simply return the t shirt and we'll arrange a replacement or refund.

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★★★★★

“Great Band T-shirts”

Written on: 30/03/2014 by TomServo (1 review written)

The only place online with cool ABBA t shirts! I ordered the AB/BA Rock shirt for a friend, who' stuck in the 70's. It was a bit pricey, coming from overseas (I'm in Wisconsin), but well worth the extra shipping. The shirt showed up in under two weeks, and was gorgeous. If they made Rhapsody of Fire shirts I would get them all!… Read Full Review

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★☆☆☆☆

“Over one month, no shirt, no customer service.”

Written on: 02/03/2014 by Anonymoous1234 (1 review written)

I ordered a t-shirt for my wife we'll over a month ago, we still have not received the shirt. They certainly took my money though, out of my account same day as the order. I've sent two e-mails still no response from their customer service. I am from the USA, and don't want to spend the money on an international phone call to get customer service. I will report this to my bank. DO NOT ORDER FROM TSHIRT SUBWAY… Read Full Review

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Stephencarroll3850's Response to Anonymoous1234's Review

Written on: 04/04/2014

I'm sorry. It's really frustrating when that happens. In circumstances where an order fails to arrive it is our policy at T Shirt Subway to send a replacement order or refund in full if our customer prefers. If you contact us we will be more than happy to investigate the matter and remedy the situation as quickly as possible.

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★★★★★

“Real good tees and longsleeves, and absolutely great...”

Written on: 29/12/2013

Not to mention rare prints... Highly recommended… Read Full Review

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Appleorchard's Comment

Written on: 29/12/2013

...and absolutely great customer service

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★★★★★

“Excellent Customer Service”

Written on: 24/12/2013 by chasm88 (1 review written)

Site provides unique products that I couldn't find as good anywhere else. Was in a last minute rush to have delivered as a Christmas present and  the customer service team was excellent and ensured I got the T-Shirt in time. Extremely happy with whole purchasing experience, from website to delivery… Read Full Review

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★★★★★

“Personalised, excellent and responsive service- thank you!”

Written on: 30/11/2013 by Messy1 (1 review written)

Very good service and the ability to exchange goods easily, even after 28 days. Thank you!!!… Read Full Review

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★★★★★

“Great customer service”

Written on: 12/11/2013 by Eva0712 (1 review written)

I ordered 2 shirts, on the next day I got the message the shirts were dispatched. Unfortunately the sending didn't come to me, maybe it was lost. I wrote an e-mail and the guy from the customer service was really great. He sent the shirts a second time, and 8 weeks after ordering I got my shirts. Late, but I have the shirts now and I'm really happy with them. Thanks again for your support! :-) … Read Full Review

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★★★★★

“Great service”

Written on: 06/11/2013

I ordered an Alice in Chains t-shirt for to wear to the AIC gig this weekend. And then I read their delivery policy and it turned out that they are delivering ordered items within 14 days. I was pretty upset about it and contacted them and asked them if they could deliver the t-shirt within a week so that I could wear it to the concert. I received the t-shirt 2 days after ordering it and it fits me well. I'm definitely going to buy more items from them in the future… Read Full Review

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★★★★★

“PERFECT! Why the bad reviews?”

Written on: 05/10/2013

I ordered my t-shirts at the weekend and then they arrived with me on Tuesday! Most of the bad reviews I've read have been due to items not arriving, but as they don't deliver the t-shirts them selves it's royal mail you need to slate not these guys! What a fantastic print and t-shirt! Much better than the likes of topshop or river island and the print has stayed just as good even after washing (I once had a topshop one that washed off straight away!) Also most of the bad reviews are way over… Read Full Review

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★★★★★

“Great Service”

Written on: 22/08/2013

Order my t-shirt Friday was delivered on Monday and the quality if great Will use you again… Read Full Review

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★★★★☆

“Awesome customer service!”

Written on: 16/08/2013 by Joanna27 (1 review written)

The guys & gals @ customer service went out of there way to make sure That I received my t-shirt on time 4 a rock party. I let them know short notice & received my vest top t-shirt the next day! Now that's excellent service! Customer services got straight bk to me on all my emails straight away & was very polite & helpful. I've had two t-shirts off t-shirt subway & they have both Arrived in excellent condition & I am so made up with my guns n roses one. Lots of my friends have commented… Read Full Review

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★★★★★

“A great t shirt”

Written on: 14/08/2013

The range on the website was fantastic,there were tshirts I had never seen before including the one I bought which the anvil album cover for "pound for pound".I received the t shirt in a week which is fantastic because I live in Australia.The detail and the colours on the shirt were amazing.I will definitely be buying from t shirt subway again… Read Full Review

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★★☆☆☆

“Cheap Quality”

Written on: 25/07/2013

Customer service was prompt when I emailed a question. Received 2 shirts to Aus in a week. Long sleeve black was a great shirt but short sleeved white was very cheap ink, quality & the logo wasn't centered. As it was no return & was a gift, I had to buy a different shirt from a competitor… Read Full Review

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Stephencarroll3850's Comment

Written on: 13/08/2013

I'm sorry you were disappointed with one of your t shirts. We undertake many quality checks but it would seem that on this occasion, this one slipped through the net. We want every customer to be totally satisfied with our products and offer a no quibble money back guarantee or replacement. If you have not already done so, i would urge you to email us and we will be happy to resolve your issue.

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Chelli35's Comment

Written on: 14/05/2014

I thought you did not offer a refund. My tunic was very poor cotton quality, so see through that i'm unable to wear it. received today and very disappointed

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★☆☆☆☆

“Appalling service”

Written on: 15/06/2013 by Morgan988 (1 review written)

I ordered a tshirt on 24th may, haven't received anything not even an email. this is way past the two weeks delivery time that is stated on the website. (22 days) the money has gone through on my bank statement on the same day i ordered but still nothing. i can't get through on the phone or email. absolutely terrible service. i used the site to get a tshirt not a refund or in this case sweet FA… Read Full Review

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Stephencarroll3850's Response to Morgan988's Review

Written on: 17/06/2013

You ordered with us on 22nd of May and the order was dispatched on 30th May via 1st class Royal Mail. It would seem that your order has gone astray in the post and so in accordance with our usual policy we have arranged for a replacement order to be sent immediately. We regret that you were unable to speak to anyone when you called but we acted within 22 hours of receiving your email on Saturday 15th June. We take customer satisfaction very seriously and feel your feedback is a little unfair. That said all we want is a happy customer and hopefully you will have received your order by now.

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★★★★★

“Order 5 female tshirts!”

Written on: 12/06/2013 by SB1SB2 (1 review written)

I order 5 female tshirt. Im in Italy and I got my order in 16 days. the support guy was always available via email to help me with info etc. The tshirts are super great! I will recommend to all my friend! … Read Full Review

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★★★★★

“Best Customer service EVER!”

Written on: 29/05/2013 by CaliJade (1 review written)

I ordered one of my favorite rap groups female tank top and my order came out just the way I was hoping! The size and fit was perfect! Make sure you guys read the UK size conversion chart thats available on the site because it helped me pick out the perfect size that I needed! Also, my shirt came right on time for the rap concert i'm going to that is actually on JUNE 2 2013 and my shirt came yesterday! Customer service was AWESOME! They were VERY nice and always respond back to me promptly… Read Full Review

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★★★★★

“fantastic......”

Written on: 28/05/2013 by spacychick (1 review written)

Never used a company recently that have gone out of there way to help a customer! Great communication and the advisor went out of his way to get a delivery to me within 24 hours! I will use again and will recommend as a A class company!… Read Full Review

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★★★★★

“Customer service: outstanding”

Written on: 24/05/2013 by Barbarous (1 review written)

It's quite unusual to find a so great service level buying staffs through internet. The courtesy of people taking care of our requests was absolutely not common. Moreover, delivery of the goods was fast, so we did enjoy our beautiful T-Shirts quickly. We will definitely use your "store" for any other needs we may have. Thanks a lot Barbara… Read Full Review

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★★★★☆

“Customer service worked with me to make it right!”

Written on: 15/05/2013 by brunox (1 review written)

I recently ordered a t-shirt for my wife. She wears a medium. However when I got the shirt, even though it said medium, the cut or fit just did not fit right. Per their return policy I could not return/exchange item. However, after explaining my problem, customer service refunded me the cost of a new shirt (larger size)and all I had to pay was postage. My wife is happy, I'm satisfied and I had no problem with timely delivery. Thank you… Read Full Review

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★★★★★

“Fantastic customer service.”

Written on: 13/05/2013 by BlairEatherington (1 review written)

I recently made 2 seperate purchases to this website. The first time I ordered from them I got a T-shirt that fit me decently and it was a small. I liked the company, so decided to use them again for another 2 t-shirts. When the 2 t-shirts I ordered came, they were also smalls, but were too tights and too short, so I emailed customer service. I was met with a swift reply even due to the time differene ( I assume it's mainly an american company, and I'm from Scotland ). The staff were… Read Full Review

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