Surplus & Adventure Reviews - www.surplusandadventure.com

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★☆☆☆☆
1.3 / 5
8% of users recommend this
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★☆☆☆☆

“dishonest to say the least!”

Written on: 18/07/2011

Didn't get my order. No answer on any phone line for them. Email gives auto reply saying : Thank you for your email, however we are sorry but from the 7th of July until the 18th of July we are unable to respond to any emails due to the administration department moving premises. Pity their was no delay in taking the payment out of my bank then! Dont buy of this company. I have informed my bank and as I paid by debit card they will refund me. If its army supplies your after use RVOPS instead! I… Read Full Review

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★☆☆☆☆

“Incompetent liars....”

Written on: 15/06/2011

I was one of 3 who ordered ponchos from their website. When ordering it said in clear red writing....in stock....which to any normal person means they have them in their hands ready for delivery......oh no no no no! What this means is that they are willing to take your money, charge you extra for a speedy delivery (2-5days) when in fact they mean 28 days and then not inform you that the product is in fact not in stock at all and they are awaiting the delivery of stock. Very poor customer… Read Full Review

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★☆☆☆☆

“What a set of Numpties”

Written on: 15/06/2011 by Funktional (1 review written)

Do not believe anything on their website. In Stock means out of Stock. Fast delivery means slow delivery. I even paid extra for faster delivery not knowing that delivery is actually up to 28 days (if your lucky). Its sad that so many excellent companies our struggling in hard times while you have a set of numpties running Army and Surplas. I cancelled my order in the end and manged to get the same item next day delivey for cheaper. At this time I am still waiting on a refund… Read Full Review

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★☆☆☆☆

“Ordered wet weather jacket and trousers in January....”

Written on: 10/05/2011

Ordered wet weather jacket and trousers in January. Jacket arrived after a couple of days and the invoice said trousers to follow. Allowed 28 days and still no trousers. Emailed them and they said shipment to arrive from suppliers within the week. Allowed ten days then emailed them again, they said trousers would be dispatched in the next three working days. Nothing arrived, so requested a refund for the cost of the trousers. They said they would cancel the trousers and refund my credit card. A… Read Full Review

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★☆☆☆☆

“I have purchased 2 sleeping bags and 1 tent from this...”

Written on: 06/05/2011

I have purchased 2 sleeping bags and 1 tent from this company back in march and I am still waiting for delivery. why does it take so long… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs, I ordered an item...”

Written on: 22/03/2011

Avoid this company at all costs, I ordered an item which was "In stock" and ready for "fast delivery" only to find out its not actually in stock at all. Cancelled order after waiting 15 days for the item to come back in stock still awaiting refund. Spoke to consumer direct regarding their stock system and they sent me the following,

"In terms of the trader advertising the goods as being stock when they were not, this would potentially be a breach of the Consumer Protection from Unfair… Read Full Review

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★☆☆☆☆

“SOMEONE SHOULD CLOSE THESE PEOPLE DOWN , THERE ARE TOO...”

Written on: 01/03/2011

SOMEONE SHOULD CLOSE THESE PEOPLE DOWN , THERE ARE TOO MANY GOOD COMPANYS OUT THERE SO AVOID AT ALL COSTS .(DO NOT BE FOULED BE THE WEBSITE THEY DONT DESERVE 1 STAR FOR CUSTOMER SERVICE , DONT KNOW ABOUT VALUE FOR MONEY AS NOTHING TURNED UP ) STILL WAITING FOR REFUND… Read Full Review

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★☆☆☆☆

“I would of prefered to have given no stars. This...”

Written on: 14/02/2011

I would of prefered to have given no stars. This company are either fraudulent or completely inept. They failed to deliver my goods despite taking my money and I had to wait two months and threaten legal action in order to get my money back.
They tried to evade paying me back at every turn, continuously promising the item would soon be in stock (it said it was "in stock" the whole time)
I did some research and found that mine is in no way an isolated incident. Many have fallen foul of this… Read Full Review

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★☆☆☆☆

“Shockingly and unashamedly inept - how are they still...”

Written on: 18/01/2011

Shockingly and unashamedly inept - how are they still trading????

Because I have to click a star I have given them one but ideally they wouldn't score at all… Read Full Review

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★☆☆☆☆

“My husband and I have ordered a lot of...”

Written on: 30/12/2010

My husband and I have ordered a lot of camping/bushcraft gear with many different companies. All offered us very good service with the exception of Surplus and Adventure. They do not have a facility on their website which tells you when an item is 'out of stock'. They put everything as in stock regardless of whether it is or not. There was no email message telling us that they were waiting for one of the items. They did not send the remaining items while they were waiting for this other… Read Full Review

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★☆☆☆☆

“I have just had almost the same problem with Surplus...”

Written on: 05/11/2010

I have just had almost the same problem with Surplus and Adventure. After a few days of placing my order I called them to see where it was. They told me it states on their website they can take up to 28 days delivery and they did not have stock. I cancelled my order and requested a refund which was met straight away with "as per trading standards regulations we are permitted 28 days to do this" Do not buy from this company, it appears the web is littered with the same complaints. No stock, take… Read Full Review

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★☆☆☆☆

“About two years ago I shopped at this website on two...”

Written on: 09/09/2010 by Walks Far Man (32 reviews written)

About two years ago I shopped at this website on two occasions to buy various surplus clothing. All the goods that I purchased were advertised as being in stock. However, on both occasions when I finally received my order, most of the goods were listed on the sales statement as out of stock, awaiting new stocks. This is very annoying!
The first time this happened I was prepared to wait for the remainder of my goods to arrive. I first had to wait three weeks but the only time I was ever kept up… Read Full Review

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