Surplus & Adventure Reviews - www.surplusandadventure.com

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“Another Victim!”

Written on: 26/01/2012

I ordered a head torch for my partner for Christmas, it was ordered on the 14th November 2011 and after about a month I emailed them, they said they were waiting the delivery.....anyway to cut to the chase, in January 2012.... after several emails and several calls, I just had had enough and sent them one last email saying that if I wasn't refunded or the item had not arrive in one week(I gave a date) that I was going to ring their local police station, because I feared I had been conned....the… Read Full Review

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★☆☆☆☆

“Still waiting after 6 months for a refund!!!!!!!”

Written on: 17/01/2012 by tankgirl (1 review written)

Item described as in stock when ordered in JULY 2011. Goods never arrived, took me a few wks to realise as I was away on a course. Dont really need to say much more...read below emails. As of today am still waiting having sent another extremely frustrated email today. They do not answer their phones. DO NOT USE THESE COWBOYS Tues 20th December Hello, thank you for your email. We are sorry for the delay. We have therefore emailed accounts requesting the status of your refund. the reason… Read Full Review

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★☆☆☆☆

“Never turned up”

Written on: 18/12/2011

Do not use this company. Order never turned up and it was only with the threat of legal action but the way of a written letter did I get my money back. The whole thing took 3 months and never even got an apology. Forget trying to phone it won't be answered and emails are not much better. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 13/12/2011

Ordered a sleeping bag that showed as "in stock" on website. Did not arrive, chased it up and was told it would come soon. Still did not arrive. Contacted manufacturer and was told product was no longer made. Cancelled order. Waited 6 weeks for a refund. Phoned and phoned again. Nothing happened. Eventually phoned and mentioned Trading standards. Got a refund 2 hrs later!!!!! Please beware of surplus and adventure… Read Full Review

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★☆☆☆☆

“Poor delivery time - shoddy service”

Written on: 07/12/2011

Goods ordered at the beginning of November and as of 7th December, still waiting for delivery. This is even more annoying because I checked whether the goods were in-stock prior to ordering. This company are clearly economical with the truth. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Abominable service definitely not recomended”

Written on: 19/11/2011 by BusterUk (2 reviews written)

On the 03rd November 11 I ordered an M65 Military style jacket off the website the jacket arrived promptly a few days later. After trying the jacket on it was too big and i was also slightly disappointed at the quality, I promptly returned the jacket in accordance with their instructions and they acknowledged the receipt of it on Thursday 10th November 11. Today is now the 19th of November and after constantly ringing them and leaving messages I'm still waiting for my credit card refund and… Read Full Review

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★☆☆☆☆

“QA control greatly needed (among other things!)”

Written on: 17/11/2011

I bought a pair of Viper Tactical boots from these people and not only did they take an age to arrive but the quality of them was clearly unchecked, the boots are of a very high quality and I'm not sure how these came to be in the possession of Surplus and Adventure but I worry that they are selling factory defective good as new. This bothers me greatly and I have returned the entire order and have asked for a full refund, I am hoping that they do just that and refund me or I will not hesitate… Read Full Review

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★☆☆☆☆

“Does this firm really exist?.”

Written on: 11/11/2011 by Organ (1 review written)

Sweater ordered on 28/09/2011. Advertised as in stock. 3-5 days delivery. Contacted them on 10/10/2011. Sorry for delay ..etc...please allow up to 28 days..!! Contacted them again by e-mail on 04/11/2011....no response. Emailed them again on 10/11/11. Still no response. Told them the matter is ridiculous..no explanations...especially as the sweater is still being advertised on line..!! Asked them to reimburse me by cheque by return. Next step I suppose is to contact Trading… Read Full Review

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Organ's Response to Organ's Review

Written on: 12/11/2011

Amazingly the sweater arrived in this morning's post...12/11/2011.
The delay was very puzzling with no explanation. I wrote the complaint mainly due to all the other adverse comments from others I have read.
The sweater is good quality and value for money, and as advertised.

These are the facts and I have no further comment.

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★★★★☆

“A positive review”

Written on: 03/11/2011 by janebeedle (1 review written)

Initially I was quite worried that I had made a mistake ordering from the Surplus and Adventure website as I did not hear anything after receiving my order confirmation. I then looked at the reviews for Surplus and Adventure was convinced that I had lost my money as I did not get a reply from my emails and like many others could not get through on the phone. However, I did finally get an email apologizing for the delay and telling me that the original coat I ordered could no longer be… Read Full Review

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★☆☆☆☆

“Lie after lie”

Written on: 31/10/2011 by coatless (1 review written)

I ordered a field Jacket from these people in Sept and had an email confirmation straight away.I ordered the jacket because they appeared to be in stock on the website. I did not hear anything for a couple of weeks so contacted them on 5th October 11 and was told they were awaiting stock to come in, I noticed that they had not taken the money yet so emailed them that I wanted to cancel the order, Val from customer services replied and said they were still waiting for the jacket to come from the… Read Full Review

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★☆☆☆☆

“THE WORST WEB SHOPPING EXPERIENCE I'VE EVER HAD”

Written on: 24/10/2011

Good website as per previous reviewer but thats where it ends. It could be better though in that it could tell the truth. Read on... Goods ordered in June, but hadn't arrived after a couple of weeks so i emailed. Then i called and emailed agaian, and again and again. Chased numerous times by both methods to no avail. The phone just rings out and as for having a customer service number on the website well thats a complete joke. I ended up getting my money back from my credit card… Read Full Review

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★☆☆☆☆

“dispicable low lives”

Written on: 30/09/2011 by rogun (1 review written)

Good website web being the operative word to ensnare the unwary. Money taken 2nd of August all very slick with automated email then just wait and wait and............I think they have a phone for customers which is obviously ignored (probably in sound proof box in toilet)the other for important calls like piza's and stuff.Save yourself a lot of grief, AVOID… Read Full Review

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★☆☆☆☆

“stay away from this company”

Written on: 29/09/2011

ordered a jacket said 3 to 5 working days nothing turned up a week later cancelled order took over a month to get my money back total rubbish… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 06/09/2011 by major frenzy (13 reviews written)

I place my order of an M65 vintage regiment jacket and a pair of Magnum classic boots worth a total of £145 on the 23rd Aug 2011. I heard nothing from the company so after 10 days emailed them and asked to cancel my jacket as I have found one on another great site (Green and Mean). I did get an email back saying they had cancelled my jacket, but I am still waiting on the boots. Now, I didnt know this, but my bank explained to me that this company took my order and removed the whole £145… Read Full Review

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★★☆☆☆

“Surplus & Adventure Delivery Problems”

Written on: 30/08/2011 by greyseal2012 (1 review written)

Ordered goods on-line from S&A on the 18th August 2011. Had expect delivery within 3-5 working days, but nothing arrived. Tried contacting S&A via web-site tele-numbers (in relation to existing orders), without success. Yes - I was becoming concerned - so, I searched on-line for recent reviews and found myself here. Decided to contact their new sales/order department - again via the web-site tele number and was immediately connected. Enquired as to the stats of my order (pointing out the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 17/08/2011 by JER73 (1 review written)

As the other reviewers state this company are despicable. Ordered goods begining of July still waiting. Like others have recieved many automated responses when e-mailing and finally got through to Val who now says I can't have a refund as they have a system failure. Have now contacted trading standards and if I do not recieve a refund I will be going to the small claims court… Read Full Review

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★☆☆☆☆

“IS THIS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 02/08/2011

i placed an order which i am now glad only a small amount to pay on 8th july for my son,It is now 2nd august and we are still waiting for the goods,I did received an email confirmation of my order and the goods were in stock. the money was very quickly taken out of my bank account and now i have to proceed in getting my money back as after reading reviews i am not hopefull of receiving anything. i have tried numerous times to contact them via phone and email however i have realised if you… Read Full Review

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★☆☆☆☆

“SCAM SCAM SCAM SCAM SCAM...”

Written on: 02/08/2011 by DJ1965 (1 review written)

Ordered goods on 3/7/2011,still not arrived,no reply to emails and theyre phone line is always busy!!!!!!Please dont order from this company as far as im concerned its a scam,luckily I paid with mastercard and they are investigating my case so hopefully wont be out of pocket.I challenge anyone to get a reply from this company in any form or another.You have been warned!… Read Full Review

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★☆☆☆☆

“Abismal Service”

Written on: 25/07/2011 by lynn1976 (1 review written)

I had ordered goods for my son on the 12/07/11 as it seemed like a reputable suppliers. I recieved a confirmation e-mail telling me my payment was successful. On checking my account no money had been taken. Despite trying to contact them via phone (to see why money hadn't been debited) which was either engaged or ringing out, I decided to cancel the order via e-mail, stating that they remove my bank details immediatley. However the following day they had debited my account for all the… Read Full Review

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★☆☆☆☆

“Theives”

Written on: 20/07/2011 by mike12345654321 (1 review written)

I placed a order with surplus and adventure at the end of March, its now mid July and nothing. I have phoned non stop sent email after email but the useless employees at surplus and adventure do not have the brain power to pick up a phone! I strongly advise anyone thinking of using these chumps not, just take your hard earn money somewhere else, it is my understanding that this company is all to willing to tell you the product is in stock (when it is not) take your money and not dispatch any… Read Full Review

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