Surplus & Adventure Reviews - www.surplusandadventure.com

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“will not refund me after returning goods”

Written on: 12/09/2012 by apjohnson44 (1 review written)

I ordered boots from their website, the boots arrived after two weeks and were not very good so i returned them. So far it has taken 6 weeks and still i haven't received a refund! their admin team keeps saying they have contacted their accounts and still i wait… Read Full Review

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★☆☆☆☆

“still waiting of boys trousers and two scarfs”

Written on: 09/09/2012

3 weeks have now elapsed since purchase appears impossible to contact this firm what are we supposed to do can anyone advise??… Read Full Review

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★☆☆☆☆

“Being ripped off and totally ignored”

Written on: 06/09/2012 by Saintsumo (1 review written)

I have just checked the company reviews with regard to this Business and now i see how stupid i have been, I placed an order with this company (thats a laugh)on 12th July 2012, at which point i was told to expect delivery within 3-5 business days, Nothing heard from them until i contacted them on 18th July, and was then informed it could be up to 28 days for delivery, On 11th Aug 2012 i then contacted them, at which point i was told that the order they received from their suppliers was short on… Read Full Review

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★☆☆☆☆

“Cowboys!”

Written on: 01/09/2012 by Toutatis (1 review written)

Ordered a pair of shorts for the summer in mid June - and they are still not here in September! I think they just want you to forget about your order or not bother to follow it up. Got the usual "we're waiting for stock" excuse some way back in July, and then nothing more. DO NOT ORDER FROM THESE COWBOYS! Ian, Leeds 01/09/2012… Read Full Review

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★☆☆☆☆

“YET ANOTHER VICTIM”

Written on: 29/08/2012

ordered an item from this company by mistake, cancelled it with in an hour of placing the order. Was told it was too late to stop the transaction but will get a refund. After numerous emails and 3 months later, Guess What! still no refund… Read Full Review

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★☆☆☆☆

“Fleced, RIPED OFF”

Written on: 28/08/2012 by Stuartspires (2 reviews written)

The on line shop RIPED me off, I ordered on 17th July, loads of e mails calls etc, in the end the 2 jokers wanted me to come down there to sort it out which I am quite prepared to do even though it's 150miles away, my mates out in Afghanistan was RIPED off to, can't belive the blatant fraud that is being committed here, WHAT WE GOING TO DO ABOUT IT ?… Read Full Review

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★☆☆☆☆

“surplus and adventure rogues and vagerbonds?”

Written on: 28/08/2012

wish I had never heard of them ! order placed a month ago, no contact on the phone no reply to emails no goods no refund. Googled the name, and to date have counted 906 bad reviews of them on numerous web sites. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!!! Mind you they might be permanently out of busniness soon, aas a friend who has just returned from a tour of duty on Afganistan told me some of his mates are so p****d of with the company they are going to "Frag it?" when they come home… Read Full Review

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Stuartspires's Comment

Written on: 28/08/2012

I've been ripped off too, contact me I wanna serve these mugs up, they think as I'm in East London I won't come to them, well guess what they messed with the wrong person.

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★★☆☆☆

“An unwelcome "Adventure''”

Written on: 09/08/2012

I placed an order with this company at the beginning of March 2012. After a couple of weeks I emailed for status of the order and was advised to allow 28 days. on 19th April I again requested information about my order and was told about delays from suppliers etc. and offered a credit if I didn't want to wait any longer. I asked them to cancel my order and make a full refund which they agreed in April. After continually sending emails chasing up the refund I finally advised them I was… Read Full Review

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★☆☆☆☆

“THIEVES! DONT USE”

Written on: 06/08/2012 by juliembright (1 review written)

I wish I had read previous reviews. This coimpany are a bunch of vagabonds. Their stock indicated the item was available and would be shipped within 3-5 working days. This never happened. I sent countless emails only to receive the standard "we will respond in 48 houts" and then to fob me off with all sorts of feeble excuses. I lost faith and cancelled the order, Needless to say I am still waiting for my refunded money. Thankfully the order was only £12, but that isnt the point. How… Read Full Review

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Lindsayandrews's Response to juliembright's Review

Written on: 09/08/2012

DO NOT USE THESE PEOPLE - HOW DO THEY GET AWAY WITH IT?? They took money from my credit card account the day I placed the order - 3 weeks later I still had not received the goods - I read terrible reviews, so immediately cancelled the order - I am still waiting for my £76.80 seven weeks later

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★☆☆☆☆

“DO NOT DEAL WITH SURPLUS AND ADVENTURE AT ALL!!!!!”

Written on: 05/08/2012 by Sarahftemple (1 review written)

I so wish I had read the reviews on this company before ordering. So quick to take your money when the stock is not available but have great difficulty giving any refund. Placed my order 6 weeks ago, which I did not receive, contacted them and was told there was a stock issue and I would receive the goods in 2 weeks. As I needed the product earlier than that I chose to cancel and asked for a refund - And you've guessed it, I'M STILL WAITING!! After many unanswered phone calls and emails with… Read Full Review

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★☆☆☆☆

“I hate them! Worst company ever!!!”

Written on: 18/07/2012

I wish I could choose no stars, that would then be appropriate for this "company". Same old story, I ordered goods, they never arrived, I asked for refund, they agreed, I chased, got nowhere, had to start proceedings to claim it back. All for £30! I tried calling them nearly every day in between and they never answered once. I soooooo wish Id seen these reviews before using them. If Im ever driving past their shop (if there even is one) I'll definitely be going in for a chat about their… Read Full Review

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★☆☆☆☆

“No stock No refund No idea”

Written on: 08/07/2012

It's the same old story. I see others have suffered the same fate of having to chase these jokers just to get their money back, never mind having the goods delivered in the first place. I ordered some workwear items online last July, and when they hadn't arrived 3 weeks later I began to chase. Surplus and Adventure never answered the phone and had managed to bury their contact details on their website in a none to obvious place. Having finally got hold of them and cancelled my order I later… Read Full Review

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Lindsayandrews's Comment

Written on: 09/07/2012

Having exactly the same problems - ordered goods on 19 June, money taken off credit card 21 June - chased them by phone several times a day over 3 days - no reply - sent email, eventually got a reply, but by then I had read all the issues other people have, so told them to cancel the order. Still waiting for the refund - They've had my money in their account for nearly 3 weeks now and I've had nothing in return - who are these people? TERRIBLE

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Moremetime's Comment

Written on: 10/07/2012

Lindsay, Sorry you've had the same trouble. Don't let Surplus and Adventure string you along. Most online businesses have got their act together but not Surplus and Adventure. I've had a number of similar comments already and only posted 2 days ago! I suggest you email them asking when you can expect a refund. Give them chance to turn it around say 30 days, and when it doesn't arrive you should apply for a chargeback via your credit card company. Keep a record of the emails as evidence. Don't let the get away with it . Try this link www.mwls.com/resources/surplus-and-adventure-problems.htm

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★☆☆☆☆

“Another victim”

Written on: 13/06/2012

Order placed mid April 2012 items showing in stock and money taken from card on same day, after 2 weeks called to chase order and told supply problem and would be a further week still nothing so called several times no answer so email sent for refund and received a reply to expect refund to card after several further emails and calls still waiting for refund trading standards next call and open dispute with my credit card provider. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 05/06/2012 by Skiingkersti (1 review written)

I ordered camouflage net from this company. After it did not arrive I tried to contact them. I found it very difficult to reach this company, despite them telling me on their answer phone how they strive to be the best!! As it had not arrived after a month and after several failed attempts to talk to somebody I raised a dispute with my credit card company which has been successful and I have fortunately been refunded my money… Read Full Review

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★☆☆☆☆

“Worse than useless”

Written on: 06/05/2012

Rude, unhelpful, no stock but willing to take the money. How they are still trading, i have no idea… Read Full Review

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★☆☆☆☆

“Yet another victim”

Written on: 01/05/2012 by Tosh99 (1 review written)

As per all the previous reviews. I ordered a jacket on 20 March 2012 and here we are on May 1st and no goods have been delivered. When I enquired at the end of March it seems I too have had the standard " We are sorry for the delay despatching your order. We do our best to despatch all orders within 3 - 5 days, please allow up to 28 days. We have therefore requested we are to email you when your order is despatched to you." Do not go anywhere this outfit. … Read Full Review

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★☆☆☆☆

“Do not Order from this company !!!”

Written on: 05/04/2012

I wish I had read this review site before making an order ! Fortunately the goods I ordered (which were "in stock") are of relatively low value. I first ordered the goods in October 2011. Nothing arrived, so I emailed. They said they were waiting for stock. After another month nothing arrived, I asked for a refund. No refund arrived. After several more emails, and unanswered calls, still no refund. I have referred the matter to trading standards… Read Full Review

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Tojomojo's Comment

Written on: 25/04/2012

I to endorse all you say, Adventure & Surplus are a rubbish company to deal with, customer care is something they know nothing of, I curse the day I ever stumbled across their website, they're nothing but a headache and even now I;m still trying to obtain my refund. My advice would be to steer well clear of this so called company anything they sell can be found elsewhere and maybe even cheaper without the headaches, mis-treatment and shoddy service. I fully understand that things go wrong and mistakes are made in retail as in all walks of life; but the way I have been treated is nothing less than CONTEMPT !!

John Walsh ( London )

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★☆☆☆☆

“Not only me!”

Written on: 02/04/2012 by Kraggy (11 reviews written)

I ordered a pair of boots from this so called company late last year. The items were allegedly "in stock". The boots took the best part of a month to arrive as they "had problems with their supplier". When they did arrive, they had faulty metal lace attachments (3-4 loose and one completely loose). I sent these back at a cost of £9 p&p to me. I had an email saying sorry and that more would be sent. waited for further few weeks and no delivery. At this point, I just ordered from another… Read Full Review

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★☆☆☆☆

“Surplus and Adventure - What to do”

Written on: 14/03/2012 by divintwork (0 reviews written)

There are many negative comments about Surplus and Adventure and rightly so. I too was caught by them. I suspest they do not carry any stock in quantity and there business is about increasing their working capital at our expense. If you do place an order with them then I suggest using the distance selling regulations agressively. If your order does not arrive by the 6th working day cancel it. Send an email. Do not bother ringing them, they don't answer. Keep a copy of all your emails. Tell them… Read Full Review

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★☆☆☆☆

“Another Victim!”

Written on: 26/01/2012

I ordered a head torch for my partner for Christmas, it was ordered on the 14th November 2011 and after about a month I emailed them, they said they were waiting the delivery.....anyway to cut to the chase, in January 2012.... after several emails and several calls, I just had had enough and sent them one last email saying that if I wasn't refunded or the item had not arrive in one week(I gave a date) that I was going to ring their local police station, because I feared I had been conned....the… Read Full Review

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