Surplus & Adventure Reviews - www.surplusandadventure.com

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“Avoid this company”

Written on: 14/12/2012 by UrbanHH (1 review written)

Avoid this company as they take your money and don't deliver. Ordered some nikwax 15 days ago and paid for first class delivery, still not received my goods and have been told in an email after complaining that they 'aim to dispatch in 3-5 days but to allow 28 WORKING DAYS!! ' Judging from other reviews its unlikely I'll get my goods, so will need to speak to my card provider to seek a refund through them. Avoid these people like the plague. !!… Read Full Review

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★☆☆☆☆

“Surplus & Adventure - AVOID”

Written on: 08/12/2012 by Orangutan25 (1 review written)

BE WARNED - DON'T GO ANY WHERE NEAR SURPLUS & ADVENTURE I wish I'd looked at this review site before I bought I shopped. I was directed to Surplus & Adventure by my sons college because I needed to buy him a pair of combat trousers. My experience is consistent with the other reviews I am reading. These people take your money, don't deliver, don't communicate and WON'T give it back. I will be taking legal action and I am happy to co-ordinate with others if they wish to do the same… Read Full Review

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Biffabacon01's Response to Orangutan25's Review

Written on: 20/12/2012

i think you can count us all in

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★☆☆☆☆

“ripoffs ”

Written on: 07/12/2012 by biffabacon01 (1 review written)

I bought from this company they took there money did not get my goods sent loads of emails filled out forms and guess what still not got my money back or the goods that i had bought DO NOT BUY FROM THESE PEOPLE THEY ARE RIPOFFS AND SCUM this has been going since june 2012 and its dec and still no goods… Read Full Review

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★☆☆☆☆

“Worst site ever”

Written on: 02/12/2012

I have bought numerous things over the web and from many different sites Unfortunately this has been my worst ever experience Little notification on order status Telephone line numbers that ring unanswered correspondence that does not answer the question asked other than referring to standard terms and conditions No I will not be using them again… Read Full Review

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★☆☆☆☆

“BEWARE BEWARE BEWARE TOTAL WASTE OF TIME DO NOT BUY...”

Written on: 30/11/2012

would'nt give them a star Placed & paid for a number of items back in june 2012 to take to the iow festival all in stock if you trust and stupid enough to believe the web site. It's now DEC 2012 NOT RECEIVED ANYTHING ASK FOR REFUND NOT RECEIVED ANYTHING keep making excuses and trying fob you off about emailing their accounts dep and "please be assured this matter will be delt with" rubbish. YOU WON'T GET THEM ON THE PHONE TOTAL WASTE OF TIME. BEST THING TO DO IS NOT TO BUY OFF THEM IN THE… Read Full Review

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★☆☆☆☆

“refund please claim from your bank”

Written on: 27/11/2012

Just to let you know you can get a refund from the bank using a debit card.I bought from these people a year ago £12.95 bag went to the bank explained filled out form hey presto refund I think its 60 days not sure but worth knowing the banks will refund even small amounts then reclaim their money from trader.If enough people do it could help to shut them down.by the way i bank with lloyds… Read Full Review

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★☆☆☆☆

“Absolutely Awful.”

Written on: 26/11/2012

Ordered some army boots from them on 8 oct. They took my money from my account but never sent them despite claiming they were in stock on their website. I cancelled the order but have never been refunded my £49.95. Its now over a month since so I've contacted trading standards and would advise all others to do the same… Read Full Review

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★☆☆☆☆

“No goods and no refund!!”

Written on: 17/11/2012

Placed an order.....it didn`t arrive within the 3-5 days. So I asked for a refund. They agreed to refund my money.....One month on and several e mails (No one ever answers phone) I have still nor recieved my refund. Absolutely terrible NEVER buy anything from here… Read Full Review

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★☆☆☆☆

“Not happy with this seller”

Written on: 09/11/2012 by oldhunter (2 reviews written)

I wish I had seen these reviews before. I emailed them after waiting two weeks for me order to come. They replied that it normally takes 3 to 5 days, but to allow 28 days. In the mean time they have my money, and everyone else’s money making interest… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 05/11/2012

I orderd some trousers from this company, they sent me an email stating they could not deliver for several weeks, I cancelled the item, a few weeks later they sent me the item, i returned it immediately, i have still not recieved a refund five weeks later. The original order was made over 5 months ago. I am currently seeking legal advice to recover the refund… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 04/11/2012 by unknownz01 (2 reviews written)

I ordered some horse rug wash on 2nd September, a month later I still hasn't received it so cancelled the order have ever since been trying to get my £48.48 back from them… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 30/10/2012 by shaffos (1 review written)

ordered regular trousers 17th July still not received them, unable to speak to anyone, they don't answer calls and have automated e-mail response. Had two e-mails back in August saying they were waiting delivery. Its now 30th October and after sending more e-mails still no response. I don't think this is a real business and I would steer clear… Read Full Review

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★☆☆☆☆

“Truly AWFUL service”

Written on: 26/10/2012

Used this lot when they first started and were ok, I will now NEVER use them again. ordered goods on 23rd August and hwen they didn't arrive was told 28 working days - completely UNACCEPTABLE so demanded refund. STILL WAITING for it - in theese dyas of immediate access to payments etc. They are a shambles and I am convinced they are defrauding public DO NOT USE!!… Read Full Review

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★☆☆☆☆

“Avoid Surplus and Adventure at all costs!”

Written on: 15/10/2012 by blakey12 (2 reviews written)

Ordered singlets and a T-shirt in May; singlets did arrive but despite them telling me three times that T-shirt would be despatched "in a week", it has never arrived. I regret paying with a debit card rather than a credit card otherwise I'd set Visa onto them. I believe they are dishonest. Avoid, avoid, avoid!… Read Full Review

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★☆☆☆☆

“Incompetence or flagrant theft?”

Written on: 07/10/2012 by omfglolgtgbbiaf (1 review written)

I placed an order in May, have now sent 4 emails chasing either delivery or a refund and have had no response. I don't know if it's down to incompetence or a genuine underhand attempt at obtaining money without supplying any goods... ie THEFT, given the lack of communication from this so called company I would be inclined to think it's the latter. I would recommend avoiding at all costs… Read Full Review

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★☆☆☆☆

“not with a bargepole”

Written on: 25/09/2012

Similar experience, goods ordered not received, no refund forthcoming when order cancelled. If your goods are not delivered within 14 days do not cancel order but inform your bank who will act on your behalf to reclaim money owed… Read Full Review

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★☆☆☆☆

“DO NOT ORDER GOODS FROM THIS COMPANY”

Written on: 25/09/2012

I ordered some Nikwax fabric protects for our camper, they took my money from my bank the next day after ordering, the product was taking far too long to arrive, so I cancelled the order and requested a refund. That was 7 weeks ago I am still waiting for my refund… Read Full Review

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★☆☆☆☆

“Order Cancelled - no Credit Yet”

Written on: 24/09/2012 by LorraineReedWenman (1 review written)

Ordered goods, delivery date passed then upon emails/phone calls found that the goods are not even available and they were 'awaiting delivery'. Many weeks later, still no delivery, no emails to say anything about a delay either! After many more emails I finally got a response that says they are still awaiting delivery of their stock (ordered combat trousers, beret, T shirt for example) NONE of them were available!!! After much discussion, they agreed to credit my card account back and guess… Read Full Review

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Lorrainereedwenman's Response to LorraineReedWenman's Review

Written on: 26/09/2012

Threatened with Trading Standards if credit not received within the next 10 days and what do I get in my email this morning? A screen print with the details of a credit that appears to have been done, I will check on-line later to see if the money has actually appeared !

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★☆☆☆☆

“Surplus and adventure”

Written on: 24/09/2012

If your even considering putting an order in with with these guys..don't. Instead go find a cliff edge and throw your money off it yelling at the top of your voice "Oh sprinkle sponge cupcake fairy god please deliver to me *Insert items your considering buying* three times. You are by far more likely to receive your items… Read Full Review

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★☆☆☆☆

“rip off company”

Written on: 20/09/2012 by dazzaneale (1 review written)

Ordered some clothing from this bunch of fraudsters was told 3-5 day delivery 10 days later and loads off phone calls and still nothing so I sent an email they then said 28 days so I promptly cançelled the order 30 days later I still have not had my refund be aware this is a very bad company to get involved with… Read Full Review

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