Surplus & Adventure Reviews - www.surplusandadventure.com

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★☆☆☆☆
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★☆☆☆☆

“Do not buy from Surplus & Adventure.”

Written on: 29/03/2013 by tattooedbikerdude (1 review written)

In january I ordered a pair of boot from these muppets.When they never arrived I emailed them to chase up the order.They said they were out of stock of my item & would post them when they were in stock.I got sick of waiting so i asked for a refund.When that didnt happen after 6 weeks I threatened them with legal action only to get a reply that if i started legal action I wouldnt get my refund. I sent them an email saying I would suspend legal action if they gave me my refund & hey presto that… Read Full Review

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★☆☆☆☆

“Bought a pair of boots and two pairs of trousers...”

Written on: 26/03/2013

Bought a pair of boots and two pairs of trousers online back in november. I received an email two days later telling me that none of the goods were in stock. Even thou it had said on their site that they were in stock. The boots arrived at the end of january with a note saying that the trousers would be arriving shortly. They never did. I asked for a refund and i was told that i could have a credit note. I insisted on getting a refund. They agreed and said i would receive it shortly, I have… Read Full Review

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Picm's Comment

Written on: 27/03/2013

I wrote the above article last night. As i live in Ireland i was told to ring The European Consumer Rights [I think thats what their called]. They are based in Dublin. They told me to email them all transactions and emails i had with Surplus and Adventure. And to get on to my bank. Since this was all earlier on today i had not got round to doing any of the above. Earlier today i rang surplus and adventures head office. Not surprisingly there was no answer. I rang a number of times and still no answer. So i decided to ring their store again and ask for a phone number of someone in charge. I was told that they had no phone numbers of anyone above them and that they only email each other. I said i dont believe you and pretty much let rip into the fella. I told them that i had reported the company. The guy asked for my order number and gave me an email address of a lady to email. I went out for an hour and came back to find an email telling me that my money had been refunded to my account. RESULT. But took 3 months of emails to get it. My advice to anyone in the same position as i was, is report them to anyone that will listen and anyone that can help you. Ring their store and tell them that you are reporting them. Tell them how long youve been waiting for your refund. Kick up a storm on the phone. Good luck to anyone that is in the same position as i was. And remember do not buy from Surplus and Adventure.

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★☆☆☆☆

“BEWARE - RIP OFF COMPANY”

Written on: 26/03/2013 by Angel21469 (1 review written)

Only wish I could give Zero stars. After goods I ordered hadn't been received I asked for a refund and was informed that they had cancelled my order and would refund. Despite emailing them every week for 3 months all they said was I will pass to our accounts to issue refund. You will never receive a refund. In the end I contacted Citizens Advice who logged a complaint and went to my bank Manager, Lloyds TSB. They did their own investigation but because I hadn't heard anything my bank manager… Read Full Review

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★☆☆☆☆

“Never use them, ever.”

Written on: 26/03/2013

After ordering a pair of trousers that were 'in stock' on the website, an email arrived a short while later saying the item was out of stock and would be sent as soon as it came in. After a month a chase email was sent, they responded saying 'we are sorry, the goods haven't come through in our normal order' etc. etc. After another month an email was sent cancelling the order and asking for a refund. After 3 months no refund is still forthcoming. If you order from this store you WILL regret… Read Full Review

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★☆☆☆☆

“rip off won't use these again”

Written on: 15/03/2013

pay for standard delivery on 2nd of march 2013 still waiting phoned and emailed no reply so gone to tradeing standards.they got 50 pound of my money i want my order or refund… Read Full Review

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Ruddigere's Comment

Written on: 19/03/2013

Just for my refund today.....from May 2012!

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★☆☆☆☆

“Still waiting for a refund six months after purchase”

Written on: 06/03/2013 by edmoloney (1 review written)

Ordered a watch in August 2012 for a holiday. Missed start of holiday. Waited until New Year for delivery. Asked for refund in January. Still waiting in March. Next step will be to ask VISA for a charge-back to my payment. But this is a major faff over a fairly small purchase. Also of note, their admin dept is very polite and prompt in delivering its excuses - invariably their suppliers' fault. This is clearly part of their 'flatter and forget' business model. Go elsewhere, dear internet… Read Full Review

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★☆☆☆☆

“Goods not delivered”

Written on: 05/03/2013 by Camelspider (1 review written)

After waiting weeks for my delivery I contacted them. I received a email saying it would be a further 28 days for my delivery. Don't buy from them!!!! An estimated 6 weeks for a delivery !!!… Read Full Review

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★☆☆☆☆

“want my money!”

Written on: 01/03/2013

disgusting service,its shocking that people can still get away with not delivering your goods.they have £60 of my money and i see that as stealing. please dont buy from these.they purposefully make it impossible to talk to anyone that matters.im in 2 minds about going there and demanding my money back… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!!!!”

Written on: 01/03/2013

Don't use them they are terrible..take your money...don't deliver ,don't contact you...utter rubbish...avoid avoid avoid!!!!!!… Read Full Review

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★☆☆☆☆

“Rogues and thieves!”

Written on: 15/02/2013

Do not trade with these thieves!...My complaint is as the previous reviews. Send an item back and they will not repay you or answere your emails/phone calls… Read Full Review

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Lindsayandrews's Comment

Written on: 16/02/2013

My suggestion is contact worcsregservice who is investigating this company from Worcestershire Regulatory Services - I have just had a letter from them as I ordered goods valued at £77 April 2012 - after reading terrible reviews when the goods hadn't arrived two months later, I cancelled the order, and after constantly badgering, emails, posting on various blogs etc, I got a refund in September 2012! DON'T HAVE ANYTHING TO DO WITH THEM !

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★☆☆☆☆

“refunds they wont”

Written on: 08/02/2013 by briandarvell (1 review written)

i have rang e-mailed etc to get a refund.now i am going to visit the premises and take my money in stock… Read Full Review

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★☆☆☆☆

“Stay away!! They do not ship goods and keep your money!”

Written on: 05/02/2013 by Bobby888 (1 review written)

Same experience as others. I ordered at the beginning of November and they then took over 4 weeks to tell me the items were out of stock. I've been chasing them for a refund for over 4 weeks now and nothing is happening! Very unlikely to see my money again :-((… Read Full Review

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Ruddigere's Response to Bobby888's Review

Written on: 19/03/2013

Took me 10 months to get my money back, but finally got it

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★☆☆☆☆

“Ripstop Jacket”

Written on: 04/02/2013

Wish I'd know about this review site. I'd ordered a £50 combat jacket from them on the 29th Dec 2012 ( which is showing as 'in stock' on their site )Emailed them 2 weeks later for a delivery update. Told it could take 28+ days,that's now passed and still no jacket.After reading these reviews it's not looking good… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 18/01/2013

I ordered boots on the 12th November. it is now January 18th and I still haven't received them. Its snowing and I'm currently taping my shoes together because I cant afford new ones whilst waiting for these . I got no email by 12th December as to where my boots were having emailed twice, and got no reply until the third email when I was told they were going to be dispatched. I still haven't got them, I have been repeat calling for 45 minutes because no-one picks up, and believe me I blew my top… Read Full Review

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Gavh's Comment

Written on: 31/01/2013

Im in the same boat. Ordered a jacket early november and waited 3 weeks before i chased it only to be told it wasn't in stock and they had no idea when they could get it!
Promptly requested a refund and it's now 3 month since they took my £80!!

i honestly feel like driving the 4 hours there and storming in!

i get poor responses to my e-mails loosely saying 'i don't know whats going on' and i've yet to speak to someone on the phone as no-one answers!!

AWFUL BUSINESS

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Everystep21's Comment

Written on: 02/02/2013

I called continually and didnt get through at all. So i called their sales department, told them to tell their other department I was reporting them to trading standards (which I did), that I wanted to speak to them (and he told me he wasnt connected to them and only dealt with sales, that I wanted their direct number (which he said there is only one and they mainly deal through emails so I should email which I did twice with no response). 5 days later I received an email saying sorry they didnt get back to me, what would I like to be done. I demanded a refund. I am still waiting for that refund. If its not here in a few days i am going to contact the sales man again and demand he gets their manager or whoever over and I will stay on the phone until they come, then if nothing happens, report them.

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★☆☆☆☆

“Disgraceful service”

Written on: 07/01/2013 by nikserge (1 review written)

We ordered 2 pairs of combat trousers at the beginning of October 2012 for 3-5 day delivery. We paid on ordering and when after 2 weeks they hadn't arrived we emailed a complaint and were told we could not have a refund as in the small print we had to wait 28 working days for delivery. After waiting for this period (essentially 6 weeks) we were told the trousers were still not in stock and we could have a refund. Still waiting for the refund on 7th January 2013 and have now contacted trading… Read Full Review

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Biffabacon's Response to nikserge's Review

Written on: 07/01/2013

DONT LET THM FOB YOU OFF THEY TRIED WITH ME SAYING ITS THE MAIL. SO I SPOKE TO ROYAL MAIL AND GUESS WHAT ITS DOWN TO THE PERSON THAT SOLD THE GOODS NOT THE PERSON WHO BOUGHT IT I ALSO GOT IN TOUCH WITH THE FRAUD SECTION OF THE POLICE AND THEY NEED MORE PEOPLE TO REPORT IT THEN THEY WILL LOOK INTO IT AND HOPEFULY CLOSE THEM DOWN

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★☆☆☆☆

“DO NOT BUY FROM Surplus Adventure.com”

Written on: 04/01/2013 by Byjingo (1 review written)

We ordered a medium jacket and it was HUGE. It cost £12 to return and we were promised a refund.They are now denying receiving the return dispute the Royal Mail delivery receipt. … Read Full Review

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★☆☆☆☆

“this company is a total rip off i placed order in june...”

Written on: 03/01/2013

this company is a total rip off i placed order in june 2012 i canceled the order 2 weeks later and asked for a refund which still has not been refunded.do not buy from this company i wish i had read the reviews first now i am going to the police as this is theft and trading standards this company should not be allowed to carry on trading.i am going to contact watchdog also if every one would do the same something might get done… Read Full Review

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★☆☆☆☆

“Took my money, did not deliver”

Written on: 22/12/2012

I am so disappointed that I am having to write this review. On the 29th December 2012 I ordered some army boots, we waited 4 weeks for delivery and after this time I contacted them. They promised an email on dispatch, after a further couple of weeks passed I contacted them again asking for a refund. On the 11th December they confirmed that they would issue a refund yet now it is 22nd and I still have not received it. Do not order from this company. I will be reporting them… Read Full Review

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★★★☆☆

“Vintage Boots”

Written on: 15/12/2012 by Wildly (1 review written)

I ordered some vintage Dutch cold weather boots and was worried after they didn't arrive after a couple of weeks and after finding terrible reviews on line for this company. I e-mailed my concerns and they responded promptly and promised to e-mail me on dispatch. They honoured the promise and e-mailed on dispatch. The boots have arrived and are great value for money. They took approx 3 weeks to come which worries you when the postage quotes 3-5 day dispatch. Generally I am happy, the… Read Full Review

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★☆☆☆☆

“genuine British combat boots not genuine”

Written on: 14/12/2012

Sold as genuine British combat boots but chinese copies- sole is stuck on not stitched, sole is cheap and fails. Delivery slow with little customer support- returns policy is unfair 7 days. will report to trading standards… Read Full Review

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