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Written on: 20/08/2010
Barclays call centre in India!.What a terrible public service for those who have been with this bank for over twenty years.They have little or no idea what it means to be in the UK and have a problem with Barclays.How do they deal with it ?.By reading from a script on a screen in front of them,which the staff slavishly adhere to with no compassion,understanding or imagination.Working in a call centre is something I would avoid myself but when I spoke to a manager,I was expecting someone who had… Read Full Review
Written on: 21/07/2010 by JohnD63 (1 review written)
Please Please Please don't open a Barclays business account unless you want a nightmare experience like we have had! From day One we should have received free banking but were put on a 12 month contract that we will never need. Soon after, 4 illegal attempts to withdraw funds from our business account were made using duplicated cheque books. After the first attempt, for almost £10,000 we asked our business manager to cancel all our cheque books and remove the cheque book facility from our… Read Full Review
Written on: 30/06/2010
i am in e situation and after 25 days of call and letter from my solicitor i have not news about my money , any call to customer service is a waist of time they just ask to fill a claim and wait, my accounts frozen and all my money from personal and business account transfered to manchester premier ,
how long they can keep the money and what the customers could do to protect themselves?… Read Full Review
Written on: 29/06/2010
I have been with barclays for nearly 2 years and after finding out they had wrongly been taking money out my account for business essentials that i didnt even need and told the business manager i would not need signed me up for them anyway after complaining i am getting nowhere i have had no contact off the business manager of the 2 years ive been with barclays i am moving to natwest with a helpful and friendly business manager and will NEVER use barclays again! Useless… Read Full Review
Written on: 28/05/2010
If you are thinking of banking with Barclays especially for business then please DON'T. They are totally inefficient. I am still waiting two months down the line to get a debit card in the correct business name. I have only just received a correct cheque book and paying in book after 8 incorrect ones ( of each) were sent out. How are you supposed to run a small business when you can't access your money? The business manager assigned to me obviously does not care and if she does eventually… Read Full Review
Written on: 18/05/2010
in these trying times i was court unaware, in retrospect i should have had my wits about me. i was appalled how easy it is for a banking business manager to be mistaken for a used car sales person. i should have read the signs, the managers constant babbling was not over exuberance but compensation for lack of knowledge and that bright and bubbly was a mask for ineptitude. Thankfully the complaints officer saw sense not to charge for the bells and whistles bestowed on me for opening an account… Read Full Review
Written on: 25/04/2010
Perhaps I have been incredibly fortunate with my Small Business Manager (Nadim at Halifax branch) but he has provided me with a faultless service in every respect. I had a questionable credit history and was turned down by NatWest but Nadim battled to get me an account and was successful (after four weeks!). He has remained proactive and the customer service is wonderful. However, my experience has been limited to this - so I can't speak for the long term 'positives' of the account but so… Read Full Review
Written on: 29/03/2010 by chipperchip (4 reviews written)
I wish I had never set up a business account with Barclay's. They are expensive, slow and at times quite incompetent. It can take ages to actually speak to someone via telephone banking and then they can be most unhelpful. I would not recommend them and would advise people to look elsewhere. Cards sent in the post have failed to arrive and you cannot query this in the branches. As for speaking to your business adviser - forget it, you won't get through!… Read Full Review
Written on: 13/03/2010 by rajput164 (1 review written)
I hold a business account running for the last 6 months fine no problems in it. Yesterday suddenly when i checked my balance the account the balance is zero, £64000 is taken from the account.
and the trasaction mention Referral Manchester Premeir mentioning, I called to the bank call centre and ask where is my money gone they said it is showing that a transcation is made to a Football donation or so, i said i never done this, stop this transaction for a long hold they said they are putting the… Read Full Review
Written on: 17/02/2010
I have been with Barclays for over 40 years and feel that they are dealing with me very shoddily. The only times they ever want to make contact is to tell me how they are increasing my charges and indeed today advised that they now require a personal guarantee for my modest overdraft facilities. I have large mostly ungeared personal assets and it suits me to run a small business overdraft ususally running between 5 and 15% of turnover. I have had enough of them and will now seek to move my… Read Full Review
Written on: 29/01/2010
Been with barclays over 10 years and fanatastic service never had any problems any time had a query of any kind a friendly meber of branch staff would help… Read Full Review
Written on: 27/01/2010
Sick and tired of dealing with Barclay staff that seem to be incapable of doing their job to a satisfactory standard. Their fees are high for the services they provide.
They continually put a stop on my business card when trying to buy things for the business over the internet and have never received a courtesy call when they have done so.
Customer service and overall value for money are lacking… Read Full Review
Written on: 27/01/2010
ive banked with barclays for over 20 years i have offset mortagage joint accounts, my own pesonal accounts and a business account i dont really go overdrawn very rare anyway, i use my barclaycards frequently but dont owe much and have just been informed they are closing all my bank accounts giving me 30 days notice to remove my money and they have closed all my barclaycards immediately!!!!!!utterley shocking,, there response is that after a general review i no longer meet the criteria to… Read Full Review
Written on: 26/01/2010
I formed a company and went to open account with Barclays, they asked to take up one of their services with up front fee and monthly charges, I told them I didn't need them, and two days later received a letter saying they could not open my account. I am so glad that that I found out so early true nature of what the rest of our relationship would have been… Read Full Review
Written on: 11/01/2010
at first it was great. Brilliant Brilliant business manager, used to Text me drop me e-mails a really pro-active guy. Unfortunately he left! The useless waste of space they put in his place...well put it this way he took over 3 months ago and I still havent been told that I have a new account manager.
Ohh and my account went overdrawn because they wouldnt put through my loan that I jumped through some pretty tight hoops to get, then shut my account with NO NOTICE!! leaving me with £££££'s in… Read Full Review
Written on: 02/01/2010
Been with Barclays for over 15 years experiencing good and bad times in my business. Only reason I've not changed is because I couldn't be bothered with all the paperwork etc.
Help is there when you don't need it and not available when you do. So fed up with attitudes that even though the business is quite stable presently, am investigating offers from other banks for the first time… Read Full Review
Written on: 22/10/2009
shocking bank!, have banked with them for 4 years, went £200 overdrawn initially, am now 4500 overdrawn 3500 is in charges am getting charged more than i can put in, am totaly trapped by the b******s and now i cant set up another account anywhere else because they have ruined my credit rating, do yourselves a favour people and stash your money under a floorboard!!!
if i treated people like this id have gone down the pan 2, no wonder they need public bale out!
p.s just pressed confirm
i only… Read Full Review
Written on: 21/10/2009 by andymac152 (1 review written)
Feel taken for granted, slow response time, don't feel they are working in our best interests just theirs… Read Full Review
Written on: 25/09/2009
Assured when I started with Barclays that all Business Accounts were handled in UK with no Indian call centres used. Immediately I discovered all IT was handled in India. Later I dicovered that ALL business goes through India. Getting hold of your business manager means hanging on at the Indian call centre until they can track him down, after asking for your account and pass details 3 times... there must be a better way!!!… Read Full Review
Written on: 24/09/2009 by markriley (1 review written)
My business has a full order book and is now making money after a difficult last few months but Barclays will not help us out with a small loan for 6 weeks. Avoid this bank like the plague, they have no intentions of helping anyone but themselves. I am now looking at moving banks… Read Full Review
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