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Written on: 18/05/2010
in these trying times i was court unaware, in retrospect i should have had my wits about me. i was appalled how easy it is for a banking business manager to be mistaken for a used car sales person. i should have read the signs, the managers constant babbling was not over exuberance but compensation for lack of knowledge and that bright and bubbly was a mask for ineptitude. Thankfully the complaints officer saw sense not to charge for the bells and whistles bestowed on me for opening an account… Read Full Review
Written on: 25/04/2010
Perhaps I have been incredibly fortunate with my Small Business Manager (Nadim at Halifax branch) but he has provided me with a faultless service in every respect. I had a questionable credit history and was turned down by NatWest but Nadim battled to get me an account and was successful (after four weeks!). He has remained proactive and the customer service is wonderful. However, my experience has been limited to this - so I can't speak for the long term 'positives' of the account but so… Read Full Review
Written on: 29/03/2010 by chipperchip (4 reviews written)
I wish I had never set up a business account with Barclay's. They are expensive, slow and at times quite incompetent. It can take ages to actually speak to someone via telephone banking and then they can be most unhelpful. I would not recommend them and would advise people to look elsewhere. Cards sent in the post have failed to arrive and you cannot query this in the branches. As for speaking to your business adviser - forget it, you won't get through!… Read Full Review
Written on: 13/03/2010 by rajput164 (1 review written)
I hold a business account running for the last 6 months fine no problems in it. Yesterday suddenly when i checked my balance the account the balance is zero, £64000 is taken from the account.
and the trasaction mention Referral Manchester Premeir mentioning, I called to the bank call centre and ask where is my money gone they said it is showing that a transcation is made to a Football donation or so, i said i never done this, stop this transaction for a long hold they said they are putting the… Read Full Review
Written on: 17/02/2010
I have been with Barclays for over 40 years and feel that they are dealing with me very shoddily. The only times they ever want to make contact is to tell me how they are increasing my charges and indeed today advised that they now require a personal guarantee for my modest overdraft facilities. I have large mostly ungeared personal assets and it suits me to run a small business overdraft ususally running between 5 and 15% of turnover. I have had enough of them and will now seek to move my… Read Full Review
Written on: 29/01/2010
Been with barclays over 10 years and fanatastic service never had any problems any time had a query of any kind a friendly meber of branch staff would help… Read Full Review
Written on: 27/01/2010
Sick and tired of dealing with Barclay staff that seem to be incapable of doing their job to a satisfactory standard. Their fees are high for the services they provide.
They continually put a stop on my business card when trying to buy things for the business over the internet and have never received a courtesy call when they have done so.
Customer service and overall value for money are lacking… Read Full Review
Written on: 27/01/2010
ive banked with barclays for over 20 years i have offset mortagage joint accounts, my own pesonal accounts and a business account i dont really go overdrawn very rare anyway, i use my barclaycards frequently but dont owe much and have just been informed they are closing all my bank accounts giving me 30 days notice to remove my money and they have closed all my barclaycards immediately!!!!!!utterley shocking,, there response is that after a general review i no longer meet the criteria to… Read Full Review
Written on: 26/01/2010
I formed a company and went to open account with Barclays, they asked to take up one of their services with up front fee and monthly charges, I told them I didn't need them, and two days later received a letter saying they could not open my account. I am so glad that that I found out so early true nature of what the rest of our relationship would have been… Read Full Review
Written on: 11/01/2010
at first it was great. Brilliant Brilliant business manager, used to Text me drop me e-mails a really pro-active guy. Unfortunately he left! The useless waste of space they put in his place...well put it this way he took over 3 months ago and I still havent been told that I have a new account manager.
Ohh and my account went overdrawn because they wouldnt put through my loan that I jumped through some pretty tight hoops to get, then shut my account with NO NOTICE!! leaving me with £££££'s in… Read Full Review
Written on: 02/01/2010
Been with Barclays for over 15 years experiencing good and bad times in my business. Only reason I've not changed is because I couldn't be bothered with all the paperwork etc.
Help is there when you don't need it and not available when you do. So fed up with attitudes that even though the business is quite stable presently, am investigating offers from other banks for the first time… Read Full Review
Written on: 22/10/2009
shocking bank!, have banked with them for 4 years, went £200 overdrawn initially, am now 4500 overdrawn 3500 is in charges am getting charged more than i can put in, am totaly trapped by the b******s and now i cant set up another account anywhere else because they have ruined my credit rating, do yourselves a favour people and stash your money under a floorboard!!!
if i treated people like this id have gone down the pan 2, no wonder they need public bale out!
p.s just pressed confirm
i only… Read Full Review
Written on: 21/10/2009 by andymac152 (1 review written)
Feel taken for granted, slow response time, don't feel they are working in our best interests just theirs… Read Full Review
Written on: 25/09/2009
Assured when I started with Barclays that all Business Accounts were handled in UK with no Indian call centres used. Immediately I discovered all IT was handled in India. Later I dicovered that ALL business goes through India. Getting hold of your business manager means hanging on at the Indian call centre until they can track him down, after asking for your account and pass details 3 times... there must be a better way!!!… Read Full Review
Written on: 24/09/2009 by markriley (1 review written)
My business has a full order book and is now making money after a difficult last few months but Barclays will not help us out with a small loan for 6 weeks. Avoid this bank like the plague, they have no intentions of helping anyone but themselves. I am now looking at moving banks… Read Full Review
Written on: 19/09/2009
Very simply, the worst bank I have ever dealt with. I cannot begin to explain the trouble that I have had! I am a small new business that has grown beyond expectations, the bank simply did not want to help and further more have created problems. I am unable to make international payments! No overdraft facility though I have £300K worth of orders to process! I am simply scratching the surface, I do not know where I am going but as long as it's under the mattress its in a better place. I… Read Full Review
Written on: 15/09/2009
Barclays is a dreadful bank to bank with for buinesses. Everything goes via India its not personal you don't even have Branch Manager to help you in the branch your just a number not a person. Have been with them 45 years and now leaving them… Read Full Review
Written on: 06/09/2009
I have banked with Barclays for over 25 years, have banking share accounts and Business accounts with them. I am moving all of them on Monday morning. They have been completely hopeless from start to finish. Staff say they will do things and simply don't respond to calls… Read Full Review
Written on: 22/08/2009
Barclays Business Bank Accounts are Quite happy to take your money, they keep taking money out for services and refuse to send invoices to cover the amounts taken from the account. They have never been help with anything, avice or assistance with loans In fact I am looking to move to another bank as the severce and treatment of thier customers is rubbish at best… Read Full Review
Written on: 26/07/2009
My busy small business account experience with Barclays has been a comedy from the start. If I was a scriptwriter I could make a fortune doing a sitcom from my experience.
I came in on a Fast Track via my solicitor, which actually delayed setup of my account. It took four weeks to 'fast track' and 'Priority!' my account setup.
I got sent pin codes but no cards. Then the cards came but were eaten by the machine when i used them. Then they sent cards, but no pin code.
My local business manager… Read Full Review
As rated by our community of reviewers
" Seem to think that if they make a fundamental error the customer is... " Read More
" NIGHTMARE! STAY AWAY " Read More
" Painful account opening, unacceptable turnaround times " Read More
" Don't go to BOS for business account!!! " Read More
" Failed at launch " Read More
Written by mysteryshopper1000