Singletrack Bikes Reviews - www.singletrackbikes.co.uk

★★★★☆
4.4 / 5
87% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Great Service!”

Written on: 02/10/2013

Parts dispatched promptly, great price, whats not to like!… Read Full Review

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★★★★★

“Speedy delivery, no complaints”

Written on: 01/10/2013

Item arrived quickly and well packaged. No issues to report :)… Read Full Review

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★★★★☆

“Good price and quick delivery”

Written on: 30/09/2013 by Atavi (1 review written)

Very competitive price. The website was easy to use, very clear. Delivery was quite quick and the courier read my instructions re where to leave the parcel. I would use Singletrack again and recommend the site to others… Read Full Review

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★★★★★

“First Class Service”

Written on: 30/09/2013 by MattCalderdale (1 review written)

I ordered a Giro road helmet as Singletrack Bikes had the cheapest price. When it looked like it might not arrive for a Sportive I was riding, I rang and spoke to them. They upgraded the delivery free of charge to ensure I got it in time. There was no obligation for them to do so as it was still within the advertised period… Read Full Review

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★★★☆☆

“Could do better”

Written on: 20/09/2013

After an initial enquiry on the Mondraker the shop failed to return on two occasions. There was discussion re changing seat post from Crank Brothers to Rockshox, but after placing order they tried initially to charge but then agreed to change for free. The bike arrived well packaged (no damage) but the seat had been placed on the post the wrong way round, not allowing the correct angle change… Read Full Review

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★★★☆☆

“Slow delivery but bike is good and well packaged. I...”

Written on: 19/09/2013

Slow delivery but bike is good and well packaged. I didn't receive an email telling me when the bike was due for delivery as stated on web page… Read Full Review

Davygravy79's Comment

Written on: 24/09/2013

Thanks for your feedback. All of our bikes are hand assembled here before despatch which is why it can sometimes take a while depending on how many bikes are in the queue in front of it. You have the option to get a flat packed bike quicker if you prefer to build and set up your own bike.

Regarding the email for delivery this is sent automatically with every order and we have had no failure reports for email delivery. It has most likely been filtered by your ISPs spam filter. We have been finding their filters have been extremely aggressive over the past few weeks. I can almost guarantee our emails will be in your junk folder.

Thanks again for your order. I hope you are enjoying the bike.

Best regards
Dave

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★★★★★

“Very good value”

Written on: 19/09/2013

Great product and quality… Read Full Review

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★★★★★

“Kona Unit 29er SS”

Written on: 19/09/2013

The bike in the title was bought in a hot sale at a very competitive price and shipped to an EU destination for an incredibly low fare. So, thumbs up! E-mail communication with the company was satisfactory, with a bit slow responses on their part (possibly due to heavier than usual load in the business - that latter's a good news, ain't it?), but they have replied for all inquiries within a reasonable time frame. Shipping was simply a joy to follow with the tracking system they chose to… Read Full Review

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★★★★★

“Very pelase”

Written on: 19/09/2013

As a caveat, I'd didn't order anything big or exotic, but I did order a small mudguard accessory that I wasnted quickly. The website was clear and easy to use. My order turned up in a timely manner. The item was well package and just as I ordered. In short, I'm very pleased and would happily use again… Read Full Review

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★★★★★

“The Guys to Deal With”

Written on: 18/09/2013

Exceptional service - promised quick delivery - got very quick delivery. When they say they will phone back - THEY WILL Nearly bought wrong size of bike until they advised me correctly. Absolutely no hesitation in recommending the team. … Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2013

Excellent service and a good price… Read Full Review

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★★★★☆

“prompt”

Written on: 18/09/2013

easy to order, quick delivery… Read Full Review

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★★★★★

“Thule bike carrier”

Written on: 18/09/2013

Great price, product arrived quickly, easy to use website… Read Full Review

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★★★★★

“Hassle free”

Written on: 18/09/2013

Bike ordered and delivered on the day I requested. Bike arrived very well pancakes and was ready to go in minutes… Read Full Review

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★★★★☆

“length of time it took to check the bike before delivery”

Written on: 18/09/2013

length of time it took to check the bike before delivery… Read Full Review

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★★★★☆

“Worth the wait”

Written on: 18/09/2013

The product was right, the price was right, shame it was not in stock and delivered within a few days. I come back again a buy stuff, but I've learnt now not to expect next day delivery. … Read Full Review

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★★★★★

“Prompt and friendly”

Written on: 18/09/2013

helpful advice on frame size and a promised callback!… Read Full Review

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★★★★★

“Brilliant service, highly recommended”

Written on: 18/09/2013

The title says it all really. Good Web site where I found exactly what I wanted at a very competitive price. Delivery was fast and I was kept informed about the order at all times. Would recommend to anyone, and always look at their website first when looking for future purchases… Read Full Review

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★★★★★

“Excellent Value for Money, Fast Delivery”

Written on: 16/09/2013 by deadlydarcy (1 review written)

Ordered a trisuit on a Saturday morning. Was a 2012 (ordered in 2013) model, reduced by 50%, so no quibbles with that price. It arrived with Monday morning's post. This delivery was free with the order. That's my kind of internet shopping. I'd happily recommend to friends… Read Full Review

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★☆☆☆☆

“A real shame”

Written on: 13/09/2013

Equipment on website was discontinued apparently, however the order was still accepted. Part order was shipped despite emails to them asking not to if the complete order was not possible. Still no communication from the supplier, a real shame. Won't be using again, totally unreliable… Read Full Review

Davygravy79's Comment

Written on: 14/09/2013

Thanks for your review. However, sorry you feel that way. These things happen from time to time. We accepted part of the order and we send an email if there is a problem with any items on the order, so you should have been informed right away. If you never got that email then we are sorry, although it has probably been filtered as spam. Your order will already have been processed by the time you emailed us so again sorry we sent you items that you no longer wanted. We are not in the business of making customers unhappy and take poor feedback to heart. A genuine problem on every website is that when you are down to the last in stock of a particular item, very often that item has been added to several people's shopping baskets. Who gets the item is a matter of who completes the checkout process first. I like to think we are a friendly company to deal with and we put a lot of effort into making problems a rare occurrence so I hope you give us another chance one day.

Best regards
Dave

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Bikerbill2013's Comment

Written on: 17/09/2013

not the case, i received no email with regard to the items not being shipped, and there was nothing filtered as spam. I did receive an email confirming receipt of my cancellation request a day before you shipped the parts. Both the confirmation email and the shipping email arrived without going into spam. To date i have received no email or communication with regard to the cancellation request. Not concerned by the equipment being sold out, just the handling and communication from that point on. The system you believe you have in place is not reflected in reality.

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Davygravy79's Comment

Written on: 17/09/2013

Thanks for clarifying the situation. In that case then, we may have simply made a genuine human error as we do try to communicate every single step of the order process as best as we can. Some of it is automated while other parts require manual intervention. It is between these lines where the mistake has happened so I will review what happened and see what improvements can be made.

Many Thanks
Dave

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