Singletrack Bikes Reviews - www.singletrackbikes.co.uk

★★★★☆
4.4 / 5
87% of users recommend this
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★★★★☆

“A great product, price and service.”

Written on: 20/11/2013 by AlanHindley (1 review written)

I had a pair of SKS chroma plastic mudguards that didn't fit my new bike (the stays had been cut short to fit the old one. So I started looking for some new stays. Some retailers were asking almost the price of a new pair of 'guards just for the fittings! Then I found them at SingleTrack priced at £8.38 INC POSTAGE. I stopped looking, ordered and got my spares pack (inc the SECU safety clip for the front) in a couple of days! They're fitted (another story)and doing a great job! Thanks… Read Full Review

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★★★★★

“Superb service”

Written on: 20/11/2013 by cmulvihill (1 review written)

Extensive range, best prices, good website, and rapid delivery - couldn't ask for a better service… Read Full Review

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★★★★★

“Prompt delivery, as described, very satisfied”

Written on: 20/11/2013 by mgh12 (1 review written)

The gloves I ordered arrived very promptly, well packaged, as described and are waterproof and warm. Very satisfied… Read Full Review

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★★★★★

“pleasant and accurate service”

Written on: 20/11/2013 by Contento (1 review written)

Pleasant and accurate service at a very good price. A rough indication on delivery time would be helpful though as I didn't have a clue. Luckily Singletrack Bikes has quite a responsive heldesk too and they told (email rather) me my delivery time was "quite good actually". My shipment (GB to NL) took 7 days and was fine for me. … Read Full Review

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★★★★★

“Two kids bikes”

Written on: 20/11/2013

Great price,excellent service, great advise and fanastic after sales assistence. Couldn't be better, thanks, and now I know how to build a bike… Read Full Review

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★★★★☆

“Elite Turbo Trainer”

Written on: 20/11/2013 by Rich59 (1 review written)

I ordered from Singletrack as they had what I wanted and were as competitive price wise as the "big guys" The service was first class, delivery free and the item arrived in very good time… Read Full Review

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★★★★☆

“Great stock with overall good prices”

Written on: 20/11/2013

That was my first purchase on this store and I am satisfied with results. My order was posted next day after my payment, however it took several days to arrive but everything came as I was expecting. Definitely, I would use them again in future… Read Full Review

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★★★★★

“Lazer genesis helmet”

Written on: 28/10/2013 by rs2000kurt (1 review written)

Ultra fast delivery and the customer service is second to non. Would recommend singletrack bikes to anyone and i will definitely be using them again… Read Full Review

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★★★★★

“Felt AR1 Frame”

Written on: 23/10/2013

Quick service with a follow up call to let me know when the frame was going to arrive. All at the best price around… Read Full Review

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★★★★★

“Helpful informative staff who go the extra mile ”

Written on: 16/10/2013 by Equestrianqueen (1 review written)

Helpful knowledgeable staff who go the extra mile. Friendly and efficient staff who provide an excellent service With quick delivery Thank you… Read Full Review

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★★★★★

“Amaaaazing”

Written on: 15/10/2013 by Beetle6 (1 review written)

Excellent quick service, cheapest prices around and online, I wish I'd discovered this site years ago. I would definitely recommend to any one… Read Full Review

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★★★★☆

“Good range of stock”

Written on: 12/10/2013 by donmenzies (1 review written)

Good range of stock. Good communications by phone prior to purchase and email though I had to wait for my order to arrive for nearly 10 days. I think this was because they had to order it themselves though I did not get any communication about the reasons for the delay or that there would be one. However I did get email confirmation that the order had been received and as soon as it was dispatched I was again notified. Would use again… Read Full Review

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★★★★★

“These guys are super helpful and efficient”

Written on: 09/10/2013 by andy_p_smith (1 review written)

Bought a frame from these guys, had a few questions about sizing and they were more than helpful in recommending based on their personal experience. Super friendly, happy to help and make you feel you can ask as many questions as you like. The frame arrived well quick, super efficient. Will definitely be buying stuff from them again… Read Full Review

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★★★★★

“Superb Retailer Who Knows Their Business”

Written on: 03/10/2013

After looking around on numerous sites, I came across Singletrack Bikes, who not only had the item in stock to dispatch there and then, but they were one of the most inexpensive Retailers selling the part I needed. Not only did they have it in stock, with competitive prices they also offered Free Delivery. Unlike other Retailers who advertise online who claim they have the item "In Stock" and put up a price (which doesn't include VAT or Delivery. Singletrack Bikes are an open and honest Seller… Read Full Review

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★★★★☆

“Simple to do business”

Written on: 03/10/2013

Ordered online. Not much communication but items turned up, on time, as described and well packaged - great!… Read Full Review

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★★★★★

“Park carbon cutting blade”

Written on: 02/10/2013 by cycloxersaurus (1 review written)

Not a lot to say other than it did the job very well and I got an extremely clean cut on the steerer! So much so I didn't have to use a file afterwards to tidy up the cut… Read Full Review

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★☆☆☆☆

“Non existing customer service!”

Written on: 02/10/2013

24 hours after ordering from singletrackbikes.co.uk, I didn't even have a order confirmation, although my credit card was already charged with the full amount. After several unanswered emails I finally gave up and cancelled my order. By the way: After 24 hours I usually RECEIVE my orders from Amazon!… Read Full Review

Davygravy79's Comment

Written on: 02/10/2013

Wow!! Due to the aggressive abusive nature of this customers emails to us, all because of taking 24 hours to reply to an email and an accusation of no order confirmation (which gets sent automatically with every order), we have decided that the courier return our goods and we have refunded this customers order. We don't have to take the level of disrespect you have shown our staff who have replied well within the quoted timescale.

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Amogylagda's Comment

Written on: 04/10/2013

Well, after more than 24 hours you tell me that an order confirmation has been sent - which wasn't true. Then you tell me the parcel was already sent - which wasn't true. Then you give me a tracking code, which was issued after I already cancelled my order, so this was also not true. Then you tell me, you stopped the consignment and my money has been refunded, which - of acourse - is also not true.

If you want to talk about respect, you should earn it first instead of constantly lying!

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Davygravy79's Comment

Written on: 04/10/2013

Lying?

1) Email confirmation was sent. This happens automatically with every order
2) your parcel was labelled up booked and on its way before I even read your first email
3) I cancelled the consignment and refunded the payment within minutes of sending you the email telling you that I was doing so
4) call me a lier all you like. I know the truth and I know you have an attitude problem. I'm usually extremely polite and friendly and don't like posting replies like this, but when someone comes along thinking that spending money with a business gives you the right to talk to them however you want, then I'm afraid it is you who is lacking respect. From your first email to your last your attitude was awful!

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Amogylagda's Comment

Written on: 04/10/2013

This is not a politeness competition! If I tell you, there was no oder confirmation and you don't reply until I cacel my order, then what should I think about that?

I notified you about that fact within minutes after posting my order, so why didn't you just send me an order confirmation (again)? Taking my money and just not answering if a problems occurs is surely nothing that gains respect or great trust.

I have also informed you a few hours ago, that my money WAS NOT refunded. I can check this online and the payment was already booked October 1st and there was no refund.

So I'm asking you the last time to clarify this situation. Otherwise I have to issue a charge back with my credit card company.

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Sarahmill1979's Comment

Written on: 04/10/2013

I'm a long standing customer of Singletrack Bikes and I have to say I'm surprised by this review. I have had nothing but first class customer service from them. It seems to me like you have simply thrown your toys out the pram because you didn't receive an instant response. If the tone of your emails to Singletrack BIkes was anything like the tone of this review then I'm not surprised.

Also, in response to your email below, I am sure most people are aware that refunds aren't instant. If I return goods to a high street shop, it can take sometimes up to a week for a refund to be processed. If you are ignorant of the process of refunds then perhaps best not to say anything at all.

It's a shame that some people have nothing better to do with their time than complain and attempt to damage the reputation of a decent business.

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Amogylagda's Comment

Written on: 04/10/2013

Please save me your fake "customer" comments, Sir.

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Davygravy79's Comment

Written on: 04/10/2013

And while we are on the subject of respect, I don't expect respect but I certainly don't expect abuse from anyone.

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★★★★★

“Great Service”

Written on: 02/10/2013 by TrickyErnie (1 review written)

Searched for a quality item and a very attractive price and got a very happy and satisfactory result with Single track Bikes. Online process could not have been smoother and my part arrived extremely quick and puntual. Will definitely order from Singletrack bikes in the future. Great customer service… Read Full Review

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★★★★☆

“Singletrack Bike Mailorder Review”

Written on: 02/10/2013

I ordered some parts for my mountain bike two weeks ago, getting ready for commuting in the colder, wetter and darker nights ahead. Basically two mudguards and 2 lights and they were the cheapest I could find for the bits I was after. Despite ordering on the monday at mid day the order was posted thursday, not a big deal and as this is my first order from them I can't say if it was an unusual delay or if that is their normal order to post timing. Packaging itself was on the simple side, the… Read Full Review

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★★★★★

“bike rack”

Written on: 02/10/2013

fast efficient service and excellent value for money, would recommend this company for device and values… Read Full Review

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