Singletrack Bikes Reviews - www.singletrackbikes.co.uk

★★★★☆
4.4 / 5
87% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Singletrack Bikes www.singletrackbikes.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Ordered "in stock" goods 13 days ago and despite...”

Written on: 07/12/2010

Ordered "in stock" goods 13 days ago and despite calling and emailing I still have no clue when to expect them. I know the weather is creating problems for them, but that's no excuse for taking the money and not delivering or communicating. They are not dishonest but they are unreliable… Read Full Review

Davygravy79's Comment

Written on: 09/12/2010

I find your review surprising as you are asking the impossible of us and feel your review is very unfair. I have always replied to emails quickly and answered your calls despite receiving an extremely high volume of emails & phone calls regarding the weather situation. I can't pin point down a delivery date & can't deliver the item because there has been no way of getting the goods to you. It is not us that is unreliable, it is the UK infrastructure that is unreliable when extreme weather hits.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I've dealt with Single Track Bikes a few times and...”

Written on: 27/11/2010 by boundless (4 reviews written)

I've dealt with Single Track Bikes a few times and they've always been good. Every time I've looked for something online they've been the cheapest which initially made me a little wary but my experience with them has been fantastic. Delivery has never taken more than 5 days. All the items I've bought were genuine and good quality… Read Full Review

Report this review
★★★★★

“I've dealt with Single Track Bikes a few times and...”

Written on: 27/11/2010 by boundless (4 reviews written)

I've dealt with Single Track Bikes a few times and they've always been good. Every time I've looked for something online they've been the cheapest which initially made me a little wary but my experience with them has been fantastic. Delivery has never taken more than 5 days. All the items I've bought were genuine and good quality… Read Full Review

Report this review
★☆☆☆☆

“I ordered 2 Maxxis Advantage tyres on the afternoon...”

Written on: 23/11/2010

I ordered 2 Maxxis Advantage tyres on the afternoon of the 12th November (Delivery states 2-5days) so I emailed and asked had they been dispatched and got a reply some hours later saying they had been let down by the supplier and singletracks stated they would be dispatching the tyres by Tuesday 23rd November(today , 2 weeks since order and will be over 2 weeks when i get them!!!)i've emailed them this morning to ask had they been dispatched but no reply, poor....very poor service but pay rock… Read Full Review

Report this review
★★★★★

“Great prices, free delivery even to Sweden, fairly...”

Written on: 15/11/2010

Great prices, free delivery even to Sweden, fairly quick response to e-mails... Overall I'm very pleased with this experience and would shop here again… Read Full Review

Report this review
★★★★☆

“The money was taken out of my bank immediately after I...”

Written on: 29/10/2010

The money was taken out of my bank immediately after I placed the order. 8 days later the goods had not arrived and I e mailed the merchant. Other than a computer generated reply I heard nothing. I phoned the merchant - he stated that he had not received my e mail! However, he was courteous and helpful, and the jacket was dispatched immediately and I received it today. These things happen - I feel sure that it is not a common occurence with Single Track Bikes. I would not hesitate to purchase… Read Full Review

Report this review
★★★★★

“I've ordered Endura bikewear from Singletrackbikes on...”

Written on: 22/10/2010

I've ordered Endura bikewear from Singletrackbikes on a number of ocassions and each time I've found them to be a great Company to deal with.

For one major purchase I had a couple of technical questions on the suitability of the garment for the kind of riding I do. In this age of Web ordering through Call Centres - where you can become frustrated being passed from pillar to post or, constantly being placed 'on hold' I was pleasantly surprised to discover a 'real shop' at the other end of the… Read Full Review

Report this review
★★★★★

“Firstly the bike was a bargain over £100 cheaper than...”

Written on: 11/10/2010

Firstly the bike was a bargain over £100 cheaper than the next best discounter and the bargain price included free delivery so HAPPY DAYS!!!
Great communications from the shop and the biek arrived exactly when they promise it would. There was a issue with the pedals but they have sorted that pronto so five stars for customer service too.
Read Full Review

Report this review
★☆☆☆☆

“Really poor customer service. ”

Written on: 09/10/2010

Really poor customer service.

I ordered a luggage strap for my pannier rack from Singletrack Bikes, then after 11 days had still received nothing so emailed them asking where my item was. I got an automated reply confirming that they had received my email and it would be answered within 2 hours. Then I heard nothing. Two days later my item still hadn't arrived, so I emailed them again and got the same automated reply. Four hours later I received an email telling me that my order had been… Read Full Review

Report this review
★★★★★

“Searching for an adventurer 2800 these guys were the...”

Written on: 29/09/2010

Searching for an adventurer 2800 these guys were the cheapest I could find. On buying from the web I usually phone the company and check its a real shop but I had heard of singletrack before so didnt bother.

Ordered one night and the goods were with me in 5 days without any problem.

People might have had problems in the past i couldnt say, however i can say my experience of them has all been positive.

mark… Read Full Review

Report this review
★★★★★

“Good friendly service. All arrived as advertised.”

Written on: 28/09/2010

Good friendly service. All arrived as advertised… Read Full Review

Report this review
★★☆☆☆

“Ordered an 'in stock' GPS expecting it to arrive the...”

Written on: 28/09/2010

Ordered an 'in stock' GPS expecting it to arrive the next day and it took nearly two weeks. I sent numerous emails and left voice-mails but they all went unanswered. Eventually someone did answer the phone an told me it would be dispatched today, it arrived a week later, my guess is that it wasn't.
I've noticed that everything on their website shows as 'in stock' so my guess is that they do that so you will chose them over someone else. They probably hold very minimal stock and order off a… Read Full Review

Report this review
★☆☆☆☆

“I have ordered parts for my bike, it has been 12 days...”

Written on: 21/09/2010 by ralphy1967 (1 review written)

I have ordered parts for my bike, it has been 12 days now and have yet to receive them. No notification of parts been dispatched. Tried ringing them (15 times) all i get is the answer phone so i have left numerous messages. No reply as yet. I have emailed them which i do get an automated reply saying i will have a response within 2 hours, nothing as yet. Very disappointed first time customer!!… Read Full Review

Report this review
★★★★☆

“Ordered a pair of Endura Hummvee shorts from these...”

Written on: 16/08/2010 by caramac83 (1 review written)

Ordered a pair of Endura Hummvee shorts from these guys on a Wednesday and they turned up on the Friday. The delivery was also free and my shorts are ace! The website check out was quick and easy to use.
Read Full Review

Report this review
overview
/var/www/vhosts/phoenix/current/system/lib/twig//Environment.php--> CDEdiv-gpt-ad-1374247162719-0" class="trafficrich sidebar_top" style="width:300px; height:60px; margin: 0 auto 10px auto;">
 
/var/www/vhosts/phoenix/current/system/lib
/var/www/vhosts/phoenix/current/system/lib/reviewcentre/lib//Content/Filter/Codiv-gpt-ad-1371477061696-0' class="trafficrich siteskin" style='width:1px; height:1px;'>