Cash 4 Phones Reviews - www.cash4phones.co.uk

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★★★☆☆
2.6 / 5
42% of users recommend this
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★☆☆☆☆

“scam”

Written on: 19/12/2013 by nicktel (1 review written)

im so upset that these people have taken my phones which they offered me 76 pound for and I have still not heard a thing do not use this company… Read Full Review

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★☆☆☆☆

“horrible company use another company”

Written on: 19/12/2013 by Leighann2010 (1 review written)

I sent my phone to cash4phones on 28/11/13 following all instructions. A week later still not received any information from them, I contacted them through email a week later, they then emailed me on 9/12/13 to say they have received my phone and to allow upto ten days to process the test and make payment I still have not received any information ten days later, I have tried to email them but it will not let me email because I have already sent a email I have tried to track my order on the… Read Full Review

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★☆☆☆☆

“Stay away from them ”

Written on: 18/12/2013 by Ecks79 (1 review written)

Sent my phone off first week in dec after being offered 49 pound for my phone and have heard NOTHING from them!! Have emailed and Again Nothing terrible service if you can even call it a service as they simply seem to take your phone! Wish I had researched more to start with but will be spreading the word........ X… Read Full Review

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Koxley's Response to Ecks79's Review

Written on: 20/12/2013

Hi,

Have you had any joy over the last 2 days with your phone. im in the same boat and im gutted. was offered £52 for mine and not heard a thing.

Katie

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★☆☆☆☆

“I'm guessing they'll be on watchdog soon...”

Written on: 18/12/2013 by 46343643493874923744 (1 review written)

Phone was sent in at beginning of December per their instructions. Royal mail track and trace clearly shows it turning up at their place. then nothing... what about the 72 hour turnaround that is talked about on the website or the "we'll get back to you within 48 hours email pledge". I have tried calling - constantly engaged, and I have written 2 times with no reply. The phone I sent was offered £16 for, so not a great deal to me, more the principle really. If you have been offered a large… Read Full Review

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Deano1987's Response to 46343643493874923744's Review

Written on: 19/12/2013

They have already been on watchdog.

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★☆☆☆☆

“Where is my phone and my money ”

Written on: 18/12/2013

I posted my phone last Saturday but there is still no update on my account saying it has been received. I used their inline contact form to e-mail them a few weeks before I sent the phone but that has not been closed down some cannot e-mail again. I need to find a phone number or another way of contacting them. If there not going to pay up I want me phone back Is there not a governing body we could all write too for help?… Read Full Review

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★☆☆☆☆

“FAKE FAKE FAKE”

Written on: 17/12/2013 by Hibby1875 (1 review written)

I so wish I had read these reviews before I sent my apple iphone, quoted best price, usual if it's too good to be true it usually is.... Sent my phone in good faith and as other customers got email saying it had been received, checked status and it's the good old passed and payment pending, emailed numerous times to no avail, looks like I can kiss goodbye to £117.00, I am so angry that these people are getting away with this.......... Awful something should be done to them Absolutely NO STARS… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/12/2013 by alex6262 (1 review written)

I have previously used a number of other services and had no issues. This was the first time using cash4phones and I will not be using them again. First off they dropped what they'd offered me by 75% due to 'excessive scratching', the phone had recently been replaced so there would have been minimal scratches. i'm now 2 months down waiting for payment still. I reluctantly accepted the counter offer as would have been 8.95 to post it back to me so was hardly worth the hassle. I've raised the… Read Full Review

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★☆☆☆☆

“Rip-off merchants!!”

Written on: 15/12/2013

In common with other reviews I am still waiting for payment for a phone sent two months ago. They ignore emails and letters completely. PLEASE PLEASE DO NOT TOUCH THEM!! High time Trading Standards or BBC Watchdog got on to them!!… Read Full Review

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★☆☆☆☆

“getting no where slowly”

Written on: 13/12/2013 by nigel1964 (1 review written)

sent my phone as they gave the best quote Dec 02 special delivery it was signed for Dec03 1030 am. have not heard anything since still saying that pack sent to client offer £172.00 Galaxy s3. does this mean I have been tricked and they have stolen my phone? tried to call constantly busy all day do not answer emails. avoid these men and women at all costs....................................... you have been warned just read other reviews… Read Full Review

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★☆☆☆☆

“Sent off working phone in good faith, never heard a...”

Written on: 13/12/2013 by surfski12 (1 review written)

Sent off working phone in good faith, never heard a thing again other than payment pending on website. Has been over 8 weeks. No response from telephone or customer service ( non existent) Wish I had read the reviews and done my home work Do NOT BE TAKEN IN BY THIS COMPANY … Read Full Review

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★☆☆☆☆

“Never ever again!!!!”

Written on: 12/12/2013 by Raheemaugradar (1 review written)

I am going to get to bottom of this cash 4 phones my ass!! Post office tracking says the phone has been received and they email me that my phone was not recieve which is completely utter rubbish it has been over a month and still I have not recieved my phone! 0 stars from me!… Read Full Review

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★☆☆☆☆

“Terrible Company - AVOID at all costs”

Written on: 11/12/2013 by smt12405 (1 review written)

At the end of October I sent my HTC Wildfire handset to cash4phones as their webiste quoted me £28.60. As they promised a turn around of 72 hours I expected the money in my account that week. When that didn't happen I contacted the company by phone. I actually got through on this occasion and spoke to a female who apologised and gave the standard "technical difficulties" excuse. She stated I would received a comfirmation email by the following Monday. I accepted this explanation as up until… Read Full Review

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★☆☆☆☆

“Fraudsters”

Written on: 11/12/2013

Unfortuantly I seem to be another victim. 2 phones sent, email to advise phones passed and payment pending. Since then nothing. You can only email them once, all other email addresses dont work, the phone is an automated message and is never answered. Reading all the forums they must be making a fortune from Inocent people. If anyone has any successful contactable details for this company or any of its directors please post them as we need collectivly to take this company down… Read Full Review

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★☆☆☆☆

“Still waiting payment”

Written on: 09/12/2013

Sent my phone in October and was offered a lower price that they originally quoted. Now in December and have still not received payment even though I have contacted them 3 times. Each time, they say they are looking into the enquiry. Have used this company on 2 occasions in past and they always paid up promptly, so was expecting this to happen again. Sadly no and it is completely impossible to get hold of them by telephone. Shall be taking it up with Trading Standards and consumer radio station… Read Full Review

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Taz031080's Comment

Written on: 11/12/2013

Was just wondering that didn't by any chance say that it didn't pass due to wear and tear so couldn't give you full price as I sent mine in round same time and am still waiting

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Ciavucco's Comment

Written on: 13/12/2013

I am in exactly the same position, they received my phone on 8 November then emailed on 18 November saying it had passed and that payment would be made shortly. I can't contact via the website as the previous one hasn't been closed off and the phone number is a joke. Have they gone out of business, is that why we are haing problems ??

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Incurablecynic's Comment

Written on: 12/12/2013

The exact same thing has happened to me - even the same timescale. I tried to contact them again today (12th December), but the only means of doing so is via their website and because thay have apparently not yet closed off the enquiry I sent around 4 weeks ago, the website won't let me submit another. Not at all impressed!

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★☆☆☆☆

“Avoid Avoid Avoi”

Written on: 09/12/2013

I wish I had read the reviews before sending my phones off to be stolen by Cash4Phones A cursory look at consumer review sites clearly shows that Cash4Phones are completely toxic Any website that does not have a phone number is surely a suspicious sign When you do manage to get the number it is constantly on a call waiting voice mail..Not only that but the message is so jarring hat it forces you to hang up after a while. I now see that a number of the comparison sites for trading in mobiles… Read Full Review

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★☆☆☆☆

“Recycled mobile phone was never paid”

Written on: 08/12/2013 by SamsungLight (1 review written)

I wanted to recycle my old Samsung S5230 Tocco Lite and I have sent it to Cash4Phones. After they have quoted me £15 initially, when they have received the handset, they have only offered £3.68. Since the phone was only sitting in a drawer and thought this is better than nothing, so I have accepted it. A few weeks later on the 21st September they have sent me an email, that they have issued the payment. The payment never arrived. I have sent them an enquiry email on the 11th and 26th… Read Full Review

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Raheemaugradar's Response to SamsungLight's Review

Written on: 12/12/2013

Would you happen to know what there number is? Because I seriously need to get to the bottom of this is it has made my son very very upset

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★☆☆☆☆

“Worst company ever.... Trading standards involved!!!!”

Written on: 05/12/2013 by Amywhyte123 (1 review written)

Requested a envelope which came...lovely sent new phone off as was quoted £268....status still showing as pack sent to customer... No one to call so I have tweeted and emailed them but no reply.... I feel like I have been robbed the phone was brand new sooooo gutted I've spoken with trading standards and watch dog..... Just awaiting a reply… Read Full Review

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★☆☆☆☆

“Obtaining goods by deception”

Written on: 04/12/2013 by Kjone205 (1 review written)

Sent my phone in envelope provided. Got an email with an offer. Accepted offer. No contact since beginning of October. My online account has mysteriously been deactivated. I have made numerous attempts to contact this company both by email and registered letter to no avail. DO NOT SEND YOUR PHONE TO THEM. Anybody have a phone number for them?… Read Full Review

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★☆☆☆☆

“SCAM ...... HAVENT PAID ME!!!”

Written on: 03/12/2013 by sammijo1301 (1 review written)

Sent my iPhone 5 16GB back in the beginning of October with an offer of £303. They then reduced my value to £236 upon receipt, and i am still awaiting payment!! Several emails they replied to insisting that they have had technical difficulties and should be paid shortly, 3 months on and i still have not had a payment!! I have complained to OFT and Trading Standards are involved, contact them and press option 3, they can help you. I will be taking this company to court… Read Full Review

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★☆☆☆☆

“This company don't even deserve 1 star. My story is...”

Written on: 01/12/2013

This company don't even deserve 1 star. My story is exactly the same as many others on this review site - I'm still waiting for £104 the owe me for my iphone 4 that they received on 4/10/2013 If everyone can report them to action fraud, trading standards and follow through with small claims court action then something MAY happen but don't hold your breath - constant emailing and letters are the way forward for me I will get my money back - I shall go to their offices personally if i have to… Read Full Review

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