RPC Recycle Reviews - www.rpcrecycle.com

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2.7 / 5
42% of users recommend this
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“Still awaiting payment”

Written on: 07/08/2014 by Pike180 (1 review written)

I submitted my iphone on 14th July and a re-evaluation descision was taken which I accepted on 22nd July. The status of the order has not changed and I have not received payment. I have had to call to chase twice on an 0844 number and am hoping to receive the payment without the neccesity to chase again. I have read reviews saying they are fast and helpful but I have to say this was not the case with my order. Next time I think I would just use ebay… Read Full Review

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Sandylou40's Comment

Written on: 07/08/2014

Snap I had exactly the same problem, I ended up sending an email stating I'd get in touch with trading standards, amazing I got my money the next day!

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“Sony Experia Z”

Written on: 07/08/2014 by Watkins174 (1 review written)

Overall the site is good, but the payment is slow, from excepting my phone, it took another 3 weeks before I received my payment. But this site gives you the most money for your phone, and so not all is bad… Read Full Review

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“Very delayed in paying!! ”

Written on: 06/08/2014 by Jenbassett8 (1 review written)

Terrible experience. After sending my phone off they acknowledged receipt of my phone on 17.07.2014. They then said it would take 7 working days to process payment - 9 working days later the status still hadn't changed to show they were processing payment so I emailed them. I had an apology and they explained they must have missed me off the bacs transfer and I would receive the money by the end of the week. It's now Wednesday of the following week and I've just had an email to say the payment… Read Full Review

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“Easy process but slow payment ”

Written on: 05/08/2014

Order received and accepted but no payment in 8days. Two calls and three emails (two ignored!) and the money turned up. Not the worst but not the best… Read Full Review

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“0 RATING ISNT AVAILABLE, HAD TO SETTLE FOR 1”

Written on: 05/08/2014 by 265Dixon (1 review written)

phone was received and checked and accepted on the 18/07/14.I have emailed 5 time been replied once. i have made 6 phone calls and they still promise to make payment within a couple of days.today is 05/08/14 and i am still waiting. i have requested for my phone back but they keep making excuses. i am really stuck here, i guess i just have to keep calling and emailing till i get my money back… Read Full Review

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“eco previous comments ”

Written on: 05/08/2014 by craig-Gateshead (1 review written)

Like said previously. Awful service and would not recommend any body use them. Sent a phone in s3 and got revalued due to so called damage to the screen and cosmetic chips around the case. I disagreed with the information sent back to me so they revalued it from 103 down to 75. I accepted but have now waited over 3 weeks. I can't even log in to check my progress. Seems my email address is blocked or something… Read Full Review

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“Reduced offer and late payment”

Written on: 04/08/2014 by Harrisonrw255 (1 review written)

Possibly the worst phone recycling company I've dealt with. They suck you in with an offer higher than other companies. Then when they have your phone they invent faults with it to reduce the price. My Galaxy S3 was immaculate. It had never been used without a case or screensaver. Amazingly by the time it arrived it at developed paint chips! The offer went from 95 to 63 which I told them to shove it. I paid the £3 to have my phone returned via PayPal. Two days later I received an email… Read Full Review

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“Awful service, late payment and underpaid me!”

Written on: 03/08/2014 by Nathaniela361 (1 review written)

They're awful! They offered me £103 for my Galaxy S3 then reduced it to £70 as they said it had scratches on the back (a plastic back costs less than £5!). I accepted but then heard nothing. I had to chase them up 2 weeks later for payment and they said "we'll sort it in the next 3 - 5 days"! I made a fuss and eventually got payment almost 1 month after I sent the phone. Utter rubbish… Read Full Review

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“Do not waste your time”

Written on: 03/08/2014 by 107Hanley (1 review written)

I sent an iphone 5 in 4 weeks ago, after having it valued at £200, they revalued the phone at £130 saying that the button only intermittently worked. After accepting the revaluation, 3 weeks ago, I am still waiting for payment. It says on the internet, express payment. What a load of rubbish. I am now on my 6th phone call with this company trying to chase up the payment. Poor service. 4 weeks in total since they received the iphone and I appear to be no closer to receiving my payment!!!! Dont… Read Full Review

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“Reduced and late payment which you need to chase”

Written on: 02/08/2014 by ricjrob (1 review written)

Firstly they reduce the payment but I can accept this due to their strict checks on the phone and they reduce for the tiniest amounts of wear and tear however to not meet their own guidelines on payment is very poor. I would take cheaper and use a bigger name company in the future… Read Full Review

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“GalaxyS3 was immaculate when sent. Amazingly despite...”

Written on: 02/08/2014 by 1975Scott (1 review written)

GalaxyS3 was immaculate when sent. Amazingly despite being double wrapped in 2 Jiffy bags it developed scratches and paint chops on route. Made a revised offer nearly 30 less than was offered . Revised it to an extra tender. But still waiting for my payment. Back to envirophone next time… Read Full Review

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“Slow payment ”

Written on: 01/08/2014 by Marc1696 (1 review written)

I would not use this company again . Even after my phone had been excepted and cleared it took over 17 days 3 emails and 4 calls to finally get my money . On a positive note the advisor at customer service was very helpful… Read Full Review

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“They will not pay you what they offer you”

Written on: 01/08/2014 by HelenNichols (1 review written)

I was offered 100 for my s3 then they told me it had a scratched screen which i didn't and offered me £70. DO NOT WASTE YOUR TIME WITH rpcrecycle.com… Read Full Review

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“Late payment for phone”

Written on: 31/07/2014 by Nehemiahi304 (1 review written)

Helpful staff but I did have to remind them with nervous calls and emails to send payment once the 7 working day window was up… Read Full Review

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“Poor customer service”

Written on: 30/07/2014 by 63Maurer (1 review written)

Quoted a fair price for my phone, so sent it off to RPC Recycle. Once received they emailed me saying they could not offer full value, which I thought was odd as the phone was in perfect condition, so I rang their customer service team who began to tell me that the phone had scratches all over it, which it definitely did not when I sent it off. The two members of staff who I spoke to were clearly uninterested and did not care, so all in all pretty rubbish experience! Definitely would advise to… Read Full Review

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“No Payment!”

Written on: 30/07/2014 by SarahRogers5149 (1 review written)

Phone was 'checked and accepted' over 2 weeks ago and still no payment! Despite their website stating payments are within 7 days. Had a couple of emails saying 'oh we don't know why you haven't had payment yet' not acceptable at all!!… Read Full Review

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“Stay Away”

Written on: 29/07/2014 by Mel5182 (1 review written)

Sent a pristine iPhone 4S after they quotes £105. Sent it special delivery as they advised at a cost of £7.55. Phone delivered Friday and signed for....then received an email for them in Saturday reminding me to send my handset. Sent proof of delivery and they found my handset and sent a revised offer of £76 due to deep scratches on the screen and back. I know 100% there was not a scratch on that phone. Complained increased to £85 or I could have it returned by courier at a cost of £3 that… Read Full Review

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“Delayed payment, not impressed!”

Written on: 24/07/2014 by Idol24 (1 review written)

Received packaging to send my phone very quickly, phone was received by RPC recycle on Monday 14th July 2014, payment should have been sent within 7 days, after countless emails & promises to pay I received an email today (Thursday 24th July) advising me payment has been sent & can take 3-5 working days to clear. Therefore, the earliest I will receive payment for my phone will be Tuesday 29th July, 14 days from receiving MY phone, not acceptable. Won't use this company again… Read Full Review

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“do not use!”

Written on: 23/07/2014 by PaulEdi (1 review written)

Price offered online was amazing, return envelope arrived very fast, phone marked as recieved two days after sending it and thats it, thats where good customer service goes! Week after receiving my phone and few emails later I was confirmed that RPC Recycle were happy with its condition and were going to wire funds to my account. Took another week and few more emails before my order status changed to payment sent. Was told that payments are sent via bacs so can take up to five days to clear… Read Full Review

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“I sent my phone off on the 3rd of July and I still...”

Written on: 20/07/2014 by 311Andersen (1 review written)

I sent my phone off on the 3rd of July and I still haven't revived my payment… Read Full Review

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