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Written on: 09/12/2010 by ian mccartney (1 review written)
Excellent service and the staff contacted me on several occasions to make sure everything was covered. This is the first time I have used Haven's and I could not fault them… Read Full Review
Written on: 05/12/2010
Haven's provided an excellent service, the items I bought online were despatched almost immediately and arrived the next day, despite the 'snow event'. They were very well packaged to avoid damage.
I would highly recommend them!
Thanks again!… Read Full Review
Written on: 05/12/2010
I would recomend this company and their website to anyone. I was treat with friendly courtesy at all times, and I will be using this service again in the near future.
Thank-you very much to all concerned.
Dorothy… Read Full Review
Written on: 03/12/2010 by shane burnouf (1 review written)
Great service and delivery the product i purchased was very well presented on the website, what you see is what you get. I would without doubt strongly recomend havens to my friends , and i look forward to using your service in the near future. thankyou very much… Read Full Review
Written on: 03/12/2010
Very friendly and professional company. Was very impressed with gift I bought for my sons 21st birthday. Received already gift wrapped. Have not opened the present yet as he is not 21 until 12 december 2010 and I am confident the tankard will be everything Havens has said it will be. I particularly liked the fact that I was able to have the tankard engraved so saved time taking it to an engravers. What I would have like was to have confirmation confirming the wording for the engraving I… Read Full Review
Written on: 01/12/2010
As I already said through the link indicated in your previous e-mail, I am more than happy with my purchase which is up to my expectations The tea set is very dainty, with lovely colours and shape of components. The service was good and timely. It's an XMAS present for my daughter and we shall show it off at our next tea party with some friends.
Whatever information I would have liked to know before purchasing, I got it through Haven's website which is very convincing… Read Full Review
Written on: 29/11/2010
Really good site. Found they were not in stock by a phone call within an hour of placing the order - no problem as they would get them in & send them immediately. Which is exactly what happened. Always in contact by e.mail to let me know when it was to arrive by Fed-Ex. Would definately use them again. Just hope my husband loves them for his Christmas present… Read Full Review
Written on: 26/11/2010 by stevebudd (1 review written)
I ordered 2 sets of Chrystal glasses. The ordering process was very straight forward & I received an e-mail immediately to confirm my order, Whilst the estimated delivery was 3 -4 days The goods arrived within 48 hours.The courier company e-mailed me the day before to confirm delivery and on the day of delivery I received a further e-mail with a 1 hour time banding for the delivery which was met.They had been carefully packed & well protected by both foam balls & bubblewrap. The quality of the… Read Full Review
Written on: 25/11/2010 by lucrez1a (1 review written)
Website was extremely helpful, giving more information about the products than I could find elsewhere. It was easy to make the purchase and the parcel arrived next day. Friendly feel to the company - highly recommend… Read Full Review
Written on: 22/11/2010 by Sandy Hosein (1 review written)
I was searching for my Waterford John Rocca Geo red wine glasses. I was told they had been discontinued. I found them on Havens website but was unsure about ordering from a company in Essex England. What a treat is was dealing with Havens. The glasses were half the price and that included the taxes, delivery, etc. They arrived in three days..I was more than pleased with Havens service and their follow up with me. I highly recommend them. Their website was excellent and I can't say they… Read Full Review
Written on: 17/11/2010 by kish17 (1 review written)
I navigated the Havens website with ease. All the information that I needed was at hand. The payment process was quick and reassuringly secure. I received excellent communication from Nigel Havens and my glassware arrived beautifully well packaged and by recorded delivery. Overall it was a pleasure to do business with them and to know that 'good service' really does exist… Read Full Review
Written on: 15/11/2010
My item was ordered from a very good Haven website but it was found to be out of stock. No matter, we were kept informed about progress and advised as soon as it was available. It was dispatched immediately when back in stock and arrived at our home exactly within the specified hour. It was excellently packaged and the courteous, efficient service by Haven is second to none. If only other companies would follow their example… Read Full Review
Written on: 09/11/2010
I was very impressed with the speed with which my order was sent to me. It reached me well within 48 hours. My china had obviously been packed with care. I really cannot fault the service.
The only downside is that it was quite hard to see the white china against the white background of the web page (not the only website presenting difficulties like this!) but I knew what I was looking for!… Read Full Review
Written on: 09/11/2010 by Jane Manning (1 review written)
Website is very easy to follow and the purchasing process is quick & simple. The price was the best deal with no additional delivery charges.
Customer services answered my phone call promptly and with very friendly and efficient advice.
Delivery was quicker than expected and the product extremely well packaged.
The only thing I would have liked to know before my purchase was whether there were any alternative courier options / delivery timescales, however as mentioned, this query was… Read Full Review
Written on: 01/11/2010
Extremely impressed with the personal customer service and received by email full details of the delivery date. Was advised between 11am-noon and at 11.05am it arrived! I will definitely be using this company again and also informing friends as the service was excellent. I have no complaints whatsover.
The website was nicely laid out and everything was very clear and simple to use… Read Full Review
Written on: 29/10/2010 by keith hobkirk (1 review written)
Of course it was the price of the goods that initially atracted me to Havens, they were listing a pair of Waterford crystal brandy glasses £12.50 cheaper than John Lewis. I originally decided not to buy them on line as I have had some very miserable experiences with this method of purchase, but I bit the bullit and ordered them. I had order confirmation the same day then updates until they were delivered in perfect condition, free of charge five days later. Faith restored. I will now use Havens… Read Full Review
Written on: 18/10/2010
First class customer service. Fast and accurate with on time delivery to the hour. Good people to deal with… Read Full Review
Written on: 14/10/2010
I had left buying a quality gift for a friends 50th birthday until the last minute. Locating the ideal present on the Havens web site, I telephoned to place my order (as there was a very short time scale). I was given excellent one to one service from my very specific remit, and was even offered free gift wrapping (which the recipient of the gift commented enthusiastically about). I explained my deadline and was re-assured that the crystal port glasses would arrive on the day before I left on… Read Full Review
Written on: 14/10/2010
very satisfied excelant service and very friendly to deal with… Read Full Review
Written on: 12/10/2010
I would highly recommend using Havens, I was trying locally to find additions to my existing Dinner/Tea Service but to no avail. Havens was found on the website, I telephoned them as I was unable to find exactly my requirements, the lady was very helpful, sorted out my order and said it would take time to obtain, sent an email when delivery was imminent, and my china arrived beautifully packaged. I will certainly place another order with this company… Read Full Review
As rated by real users
" Awful customer service " Read More
" Great value and pretty sturdy, only problem was the packaging was a... " Read More
Written by Jemma20
" Item still hasn't arrived " Read More
" Great service " Read More
" Do not use the company - a disgrace " Read More