Havens Reviews - www.havens.co.uk

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★★★★★
5.0 / 5
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★★★★★

“Despite having had a problem with the original...”

Written on: 18/01/2011

Despite having had a problem with the original delivery as one glass broke in transit, we really feel like we had excellent customer service throughout. Nothing was too much trouble in order to correct the problem, and everyone we spoke to was extremely apologetic and helpful. That level of customer service is something that is rare nowadays. Havens should be very proud of their staff. We shall definitely be shopping with you again.
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★★★★★

“They managed to deliver the crockery to us through the...”

Written on: 12/01/2011

They managed to deliver the crockery to us through the snow when no other vehicles had been in or out for a week - Good effort!… Read Full Review

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★★★★★

“Quality products at excellent prices and the service...”

Written on: 12/01/2011

Quality products at excellent prices and the service was very good, the items ordered were delivered promptly and I was informed of the items progress at all times. Very pleased… Read Full Review

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★★★★★

“Excellent service. Waterford crystal champagne flutes...”

Written on: 10/01/2011

Excellent service. Waterford crystal champagne flutes and Dartington bowl came extremely well wrapped and were delivered on time. This was important as they were engagement presents. The website was easy to follow and I was able to order my goods without any problems. I would use Havens again as I have confidence in them and can trust the shop and the site… Read Full Review

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★★★★★

“Haven's especially ordered in a Maxwell product for...”

Written on: 07/01/2011 by jamesh111 (1 review written)

Haven's especially ordered in a Maxwell product for me. Unfortunately the goods were damaged in transit (no particular fault of Haven's packaging, it could have been damaged at the factory). Within 24 hours a replacement arrived at my house - FANTASTIC response from Havens: one email (with photos of damage) and the new product was dispached direct from the manufacture. Faultless service - THANK YOU!… Read Full Review

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★★★★★

“I was so grateful to Havens for their attention to me...”

Written on: 04/01/2011

I was so grateful to Havens for their attention to me as a first time customer waiting for products to come back into stock. They called me at regular intervals to update me on progress and to offer good alternatives as we got closer to Christmas. the goods arrived very promptly after despatch and were well packaged for the journey. I will be sure to order from Havens again… Read Full Review

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★★★★★

“Ordered these very close to Christmas as had been let...”

Written on: 04/01/2011

Ordered these very close to Christmas as had been let down by another supplier.
Initially telephoned to find out if in stock - very helpful - then ordered online and goods arrived in a few days
well in time for Christmas. Would definitely use again… Read Full Review

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★★★★★

“Fantastic service. Helpful personnel,polite and very...”

Written on: 30/12/2010

Fantastic service. Helpful personnel,polite and very knowledgeable. order placed and received within a couple of days. Well packed parcel which meant no danger of breakage. Super service. Will definitely use them again and recommend to others… Read Full Review

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★★★★★

“Great product range and prices. An honest and personal...”

Written on: 30/12/2010

Great product range and prices. An honest and personal service. Goods were carefully packaged and arrived safely despite being fragile and in good time for Christmas. I wouldn't hesitate to recommend Havens… Read Full Review

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★★★★★

“Although the delivery was a little late due to...”

Written on: 27/12/2010

Although the delivery was a little late due to difficlty getting stock, it did arrive before christmas and very promptly after enquiries were made as to where it was. The next day in fact. The plates were very good quality also… Read Full Review

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★★★★★

“Best said by the Thank You email I sent: ”

Written on: 25/12/2010

Best said by the Thank You email I sent:

Hello Havens

I just wanted to thank you for your outstanding service!
Only ordered yesterday and just now the plates arrived - I had not hoped to have
them in time for our Christmas dinner but now they will make it extra special
:-)

What a refreshing difference to some of the other internet and courier
'services' (a TV arrived today having left the warehouse 29/11...)
Merry Christmas and a Happy New Year

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★★★★★

“First class service by Havens - The products we...”

Written on: 24/12/2010

First class service by Havens - The products we ordered arrived timely and in perfect condition which given the fact they were crystal glass is always a worry when receiving the goods in the post. Will definately use this service and Havens again… Read Full Review

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★★★★★

“A massive thankyou to you all, especially Lynne and...”

Written on: 23/12/2010 by coolbuckkid (1 review written)

A massive thankyou to you all, especially Lynne and Peter for all, that you have done to get my order to Northern Ireland before christmas. My glasses were delivered on wednesday night to the hastily arranged redirected address that Peter arranged with Fedex.

I can't praise you enough for your wonderfully calm, efficient and reassuring customer service. It is a pleasure to do business with a company with a real personal touch… Read Full Review

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★★★★★

“I was extremely impressed by the service from placing...”

Written on: 23/12/2010

I was extremely impressed by the service from placing the order with a friendly member of staff to receiving the excellent quality goods the whole experience was excellent… Read Full Review

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★★★★☆

“I was kept informed of when my goods were going to be...”

Written on: 23/12/2010

I was kept informed of when my goods were going to be sent and received an email saying which day they would arrive, which was accurate- Very good customer service. Everything arrived in one order, very well packed and all in good condtion. I would definately use this company again… Read Full Review

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★★★★★

“Shopping at Havens was a dream. ! So Easy. What...”

Written on: 22/12/2010 by Rhonda Hodgetts (1 review written)

Shopping at Havens was a dream. ! So Easy. What really makes the difference with Havens is the communication to keep me informed of the status of my order. Very Efficient. I will definitely shop again. As an Australian purchasing from the UK I was cautious but my fears were unfounded. Havens is an organisation that can be trust. I cannot wait to shop again… Read Full Review

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★★★★★

“This company pulled out all the stops to get my order...”

Written on: 22/12/2010

This company pulled out all the stops to get my order here on time. They could not supply all the items I wanted but they advised on a subsitute which I was equally pleased with.

Top Marks for customer service and I shall defiantley be using again… Read Full Review

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★★★★★

“I placed this order during a very bad weather spell ,...”

Written on: 21/12/2010

I placed this order during a very bad weather spell , leading up to Christams. I had excellent communication from Havens who advised that they were awaiting delivery of the glasses which I wanted - they were arriving from germany. I was very dubious about receiving the order in time for christmas but it did arrive. My order was made a priority and I was advised by 2 different people at Havens that it has been dispatched.
Overall excellent communication with the customer - something which often… Read Full Review

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★★★★★

“I was very impressed by the choices of products on...”

Written on: 17/12/2010

I was very impressed by the choices of products on this website, and on ordering, I was delighted to receive the service promised. My order came right on time, and was extremely well packed to avoid any damage. I shall certainly order with assurance in the future… Read Full Review

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★★★★★

“So pleased with price and fab christmas wrapping....”

Written on: 09/12/2010

So pleased with price and fab christmas wrapping. Delivery was best ever. Got a text to say time of delivery to the hour, and it was indeed delivered on time!!!… Read Full Review

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