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Written on: 03/03/2011
very good service, product came on time and was well-protected for travel. Had never used company before (found via magazine article and telephone call) but would use again if needed… Read Full Review
Written on: 25/02/2011 by tonysdrydock (1 review written)
I was very pleased with the service and the follow up to a question I was phoned back within 5 minutes with the answere.
Very prompt delivery recieved within 2 working days of placing order.
Exelent… Read Full Review
Written on: 24/02/2011
The website was easy to navigate and once the order was finished I received an email acknowledging the same. When it seemed that the order might be late an email was sent to let me know, and finally when the order was dispatched another email was sent. I also received a text with a one hour window for my delivery so i didn't have to wait around all day for it.
All in all a great experience… Read Full Review
Written on: 18/02/2011
THIS WAS MY FIRST EXPERIENCE OF HAVENS AND I WAS VERY IMPRESSED THE WHOLE PROCESS FROM WEBSITE THROUGH ORDERING TO DELIVERY WAS EXCELLENT. ALSO THEIR FOLLOW-UP HAS BEEN VERY PROFESSIONAL-AT LAST A COMPANY THAT CARES.
GEOFF RUSSELL… Read Full Review
Written on: 18/02/2011
An efficient, fast and safe delivery within specified time span. Very impressive… Read Full Review
Written on: 15/02/2011
I have recently used Havens for the first time to order additional pieces for my Jamie Oliver dinner service. I found the website easy to find what I was looking for and place an Order. I was e mailed with the Order and Delivery details. A one hour time slot for delivery was given and this was on time, which was a very important factor in my busy schedule. There was a breakage with one of the items and I called to let them know. There was no hesitation at all at replacement and this was… Read Full Review
Written on: 11/02/2011
Spoke to very helpful member of staff prior to placing an internet order. Excellent service - goods arrived on time and very well packed.Pleased to find the glasses still available as had thought they were a discontinued item.A little disappointed to see that the champagne flutes were reduced in price after placing my order!!… Read Full Review
Written on: 09/02/2011
Havens, a family run business, provided excellent customer service. A problem was dealt with very efficiently and packaging and delivery were first class. Staff were very approachable and update Emails on my order was much appreciated. I would certainly use this company again and also recommend to others… Read Full Review
Written on: 05/02/2011 by Mogymak (1 review written)
Strengths:- Fantastic communication. Excellent range of goods. Easy to use website. Value for money including delivery and packaging. Lots of positive wee extras that make the company feel real and grounded e.g. the postcard of the original Havens shop. Will use again and again when I need 'occasion' presents.
Weaknesses:- None… Read Full Review
Written on: 05/02/2011
I can honestly say I found Havens extremely helpful and I got my glass within 48 hours. Their website was easy to negotiate. I will use them again and I would highly recommend them… Read Full Review
Written on: 04/02/2011 by steven1357 (2 reviews written)
Excellent service from Havens from ordering through to delivery.
Very helpful and polite. An absolute pleasure dealing with this company. Would definitely use them again and would certainly recommend them… Read Full Review
Written on: 03/02/2011
Great product, just as I had expected. (My daughter had a similar glass which she loved but I accidentally broke!) I was going to get exactly the same glass for her but was delighted to find a wide choice and chose a new design. My daughter loves it and has forgiven me! Havens kept me updated with my delivery and their contact with me was very friendly and helpful. I sent an enquiry and they promptly answered that too. My glass was carefully packaged and in perfect condition. I will shop… Read Full Review
Written on: 28/01/2011
A delight to work with, Havens staff were helpful, knowledgeable and most of all very cheery… Read Full Review
Written on: 27/01/2011
Excellent service - goods were delivered very promptly and I was kept up to date throughout the whole waiitng time… Read Full Review
Written on: 26/01/2011
very good service and follow up contact to confirm that everything is OK
good web site easy to follow with good product information .Highly reccommended .would have no hesitation in using the site again… Read Full Review
Written on: 26/01/2011
a fantastic firm to deal with, good communication offering alternatives working with their custommers. The product was excellent for our special occassion our 30th wedding aniversary we will treasure it fo ever. The web site was clear and consise easy to use.
… Read Full Review
Written on: 25/01/2011
Great price, fantastic products and brilliant service. Would highly recommend Havens to anyone and will use again in the future. Lovely range of glassware, especially in the Rockingham Crystal Range - simplicity glasses… Read Full Review
Written on: 25/01/2011
I bought these as a Christmas present but had received a rather precise specification on what was required, particularly the height and shape of the stem. The shape of the stem was not entirely clear from the photo on the website so I rang to enquire. I received very helpful service, I was called back with the information I needed and placed my order. The glasses were despatched and delivered very promptly so no worries that they wouldn't arrive by Christmas despite the weather. The… Read Full Review
Written on: 19/01/2011
Found these people through google and they have been helpful both on the phone and excellent in the delivering of my order. I am delighted with the quality of the goods, very well packaged and delivered to me on time. The glasses were great quality and great value for money… Read Full Review
Written on: 19/01/2011 by Lionelb (1 review written)
first class service from initial enquirey to final delivery
very happy… Read Full Review
As rated by real users
" Awful customer service " Read More
" Great value and pretty sturdy, only problem was the packaging was a... " Read More
Written by Jemma20
" Item still hasn't arrived " Read More
" Great service " Read More
" Do not use the company - a disgrace " Read More