Havens Reviews - www.havens.co.uk

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★★★★★
5.0 / 5
99% of users recommend this
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  • Quality of website

  • Value For Money

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★★★★★

“Customer Service says it all”

Written on: 19/06/2011 by SueH (1 review written)

This is an excellent site,they have a good choice and the price is fair to Very good depending on the product. I will definately use them again just for the fact that they actually care how you as a customer perceive them. Most retail outlets these days just couldnt care less. The delivery was prompt, the packaging was excellent. And I will both use them again and recommend the site to other people… Read Full Review

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★★★★★

“From ordering to delivery it was so straightforward....”

Written on: 19/05/2011

From ordering to delivery it was so straightforward. Am very happy with the goods ordered.The goods were well packaged, the customer service was excellent and I will have absolutely no hesitation in ordering from Havens again… Read Full Review

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★★★★★

“wonderful product excellent delivery and very pleasing...”

Written on: 19/05/2011 by spendy (1 review written)

wonderful product excellent delivery and very pleasing on the dining table. I would reccomend this company to anyone who is looking for exclusive dinner wear… Read Full Review

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★★★★★

“Haven's website offered the best price on the product...”

Written on: 14/05/2011

Haven's website offered the best price on the product i wanted within the delivery timescale that i needed. The site is easy to use and navigate through and their prices are very competetive. There are a number of delivery options, free if you can wait a few days or you can pay for next day delivery. Customer service is excellent - the product i originally ordered was out of stock so i was called, options were discussed and a replacement product chosen and delivered the following day as… Read Full Review

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★★★★★

“We ordered the dishes on Monday as we could not find...”

Written on: 13/05/2011 by Catharine Smithe (1 review written)

We ordered the dishes on Monday as we could not find them in Ottawa Canada and they were delivered on Thursday in perfect condition. Havens emailed us with delivery information and everything was great. We will definitely use Havens again… Read Full Review

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★★★★★

“I found the Havens website easy to follow and all...”

Written on: 04/05/2011 by grimphil (1 review written)

I found the Havens website easy to follow and all their items described clearly. I didn't have to search to find delivery charges and when checking out my bill came to exactly what I expected it to, there were no hidden charges. My goods were delivered when they said they would be and in the condition I expected them to be delivered in. Overall a really smooth transaction and will use again… Read Full Review

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★★★★★

“I have recently purchased 8 Fine China mugs called...”

Written on: 20/04/2011

I have recently purchased 8 Fine China mugs called Sweet Bay, from the Queens Dining Sanderson range.
I thought the 'next day' postal delivery was remarkable especially being delivered to our small island, Jersey.
The product was exactly as the photo image on the website displayed and the quality is very good.
In fact after looking in most of our local shops for quite some time, I had not found anything as satisfactory as your product. I am therefore very pleased with my purchase.
Everything… Read Full Review

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★★★★★

“Havens have good, old-fashioned values at their core. ...”

Written on: 16/04/2011

Havens have good, old-fashioned values at their core. Everything is perfect. I love their shop and their website. Long may they reign!… Read Full Review

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★★★★★

“Excellent excellent service! They were out of stock...”

Written on: 15/04/2011

Excellent excellent service! They were out of stock on a couple of items that I needed and made sure they got them in for me and delivered on time. I have used Havens several times, the staff are always friendly and very happy to help, delivery is quick and products are always correct. I would highly recommend this company!… Read Full Review

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★★★★★

“The service and quality was exemplary and I will...”

Written on: 08/04/2011

The service and quality was exemplary and I will definitely recommend Havens.
The web site was good but to write a review, the design of the site did not have a "send button" which made it muddling and did not look as though the review was accepted.
Navigating the actual site was easy and I understand this part of the Havens web-site is contracted out… Read Full Review

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★★★★★

“I was amazed at the service. The staff were very...”

Written on: 04/04/2011 by RichardPonton (1 review written)

I was amazed at the service. The staff were very informative and personalable over the telephone, and the website was very user friendly. I got numerous email updates on progress of the delivey, with the final one detailing a time slot of one hour. Needless to say the items were delivered within the slot. In all, I received a very helpful personal service, and seemless delivery and update service. I only wish that even a small percentage of the companies I deal with on a day to day basis… Read Full Review

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★★★★★

“ Everything about the service from Havens was...”

Written on: 29/03/2011

Everything about the service from Havens was excellent. I will certainly use them again… Read Full Review

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★★★★★

“I purchased the Aynsely-Royal Engagement Crown Plate...”

Written on: 22/03/2011

I purchased the Aynsely-Royal Engagement Crown Plate and Stafford Tankard. They arrived safe, and they were well packed. I would highly recommend Havens as a excellent company to shop from on the Internet. They have an Excellent Customer service, and delivery was very fast… Read Full Review

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★★★★★

“The product which I bought was the best value that I...”

Written on: 22/03/2011

The product which I bought was the best value that I could find on the web or instore.
Their communications were excellent coupled with a fast delivery within a given, but changable, one hour time slot… Read Full Review

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★★★★★

“ Brilliant service. Assistance was outstanding. ...”

Written on: 20/03/2011

Brilliant service. Assistance was outstanding. Delivery update and arrival - perfect. No fault whatsoever to find. I would have no hesitation in recommending Havens to anyone. In fact we hope to visit yor store when in the area during July. Your company have definately got it 'right' as far as I am concerned. All the assistance I needed was dealt with via a telephone link whilst I was on the computer and therefore I was able to the view the options available before placing my order.
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★★★★★

“Haven were very efficient and goods arrived soon after...”

Written on: 14/03/2011

Haven were very efficient and goods arrived soon after ordering. When one item arrived broken and the wrong saucers had been sent, replacements were on their way the same day. Mistakes do happen but it it all about what happens when they do and Haven customer services were exemplary. I would thoroughly recommend them to friends and family… Read Full Review

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★★★★★

“I had occasion to be in the market for that something...”

Written on: 14/03/2011

I had occasion to be in the market for that something a little extra special and I found this site to have just what I wanted. It was in the right price bracket too. The response to my questions/comments was first class, as was indeed the input by the Managing Director, no less. A rarity in this day and age. The item, on delivery, lived up to expectations and arrived well packed and in accordance with the schedule indicated. I was well pleased with my choice and would recommend this Company to… Read Full Review

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★★★★★

“Cannot fault the service and attention - very friendly...”

Written on: 14/03/2011

Cannot fault the service and attention - very friendly - , packaging, delivery, all excellent. Would certainly recommend and use this website again. This has been bookmarked… Read Full Review

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★★★★★

“Haven's is exactly what you want from a company,...”

Written on: 14/03/2011

Haven's is exactly what you want from a company, efficient, reliable and treats you exactly how you'd like to be treated as a customer. Not only was their order deliverd on time, but I was sent a courteous email to say it would be delivered within a specific hour time slot. I'd definately recommend them to a friend and would use them again.
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★★★★★

“My shopping experience was very pleasant. My purchases...”

Written on: 09/03/2011

My shopping experience was very pleasant. My purchases were gifts, which were delivered in a timly manner. I was kept informed via e-mails the delivery status of the items purchased. I will definitely use your website again because of the wide selection of products offered and excellent customer service… Read Full Review

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