Havens Reviews - www.havens.co.uk

Click here if this is your business
★★★★★
5.0 / 5
99% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Havens - www.havens.co.uk - Ask a question now

Media Gallery for Havens - www.havens.co.uk

Havens - www.havens.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★★★★

“Impressed”

Written on: 29/09/2011 by Hilarious (1 review written)

I have already recommended Haven to friends. They are such an efficient company providing service, good value and top quality goods. They used extremely efficient delivery company, which Amazon could learn from with their deliveries. Well done Haven!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Beautifully presented”

Written on: 26/09/2011

Bought this on behalf of great-grandmother as a birthday present for my two year old. The set was beautifully wrapped, with a neatly written label. It was well wrapped for delivery, and arrived in plenty of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Havens Department Store Excellent Customer Service”

Written on: 26/09/2011

Havens is a family business offering the very highest standards of customer care. It is wonderful to see an established family department store reaching out to new customers via the web without losing any of their fantastic heritage and customer values. Having ordered a dartington decanter from them the ordering and delivery could not have been better. I would not hesitate to recommend this website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Faultless Customer Service”

Written on: 18/09/2011

Left my purchase until a bit last minute but couldn't fault the company. I was kept up to date with delivery information and goods arrived quicker than I expected. The customer service was fantastic. The product was as described on the website and came beautifully gift wrapped. Very efficient and personal service - something which seems hard to find these days! Would highly recommend them to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very satisfied customer”

Written on: 10/09/2011

This was the first time I have ordered from Havens and I was extremely impressed by their friendly and very efficient handling of my order. The product ordered corresponded exactly to what I expected and was delivered with the minimum of delay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Beautiful presentation and friendly customer service”

Written on: 09/09/2011 by juliettecharlie (1 review written)

Not only was I delighted with my eastern flavour bone china which looked gorgeous in the pictures and did not disappoint in reality, I was also charmed by the lovely little boxes they were packaged in (the both securely padded in a larger box). As has been stated before in other reviews, these little printed boxes are perfect if buying items as a gift. The customer service was also of a high standard. All queries were answered by email within hours of a request being sent, and by a real… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Havens - are excellent in every way. Very easy to...”

Written on: 09/09/2011

Ordered 2 separate orders from them - 2 online and then rang to increase the second order - which was absolutely no problem whatsoever. Orders arrived quickly and were well packaged. Pricing for the goods was extremely competitive. Would definitely use Havens again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent buying experience”

Written on: 07/09/2011

the goods arrived within 3 days of ordering I was sent an email informing me not only the day of delivery but also an hour's time slot. the packaging was excellent the quality was as good as the same mugs that I have had for years There Excellentwas nothing that I didn't like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Havens will do anything to help you, they are great !”

Written on: 30/08/2011 by Bjoanne (1 review written)

What a fantastic company to do business with, they really do care about their customers. I purchased two Majestic Barrel Tankards for my brother's 65th birthday. I had purchased two from another site but they were of poor quality and because the delivery took so long I was running out of time - I needed them for tomorrow. By luck I found Havens and the staff could not have been more helpful. I received the two lovely tankards, which my brother is thrilled with, all gift wrapped at no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Tableware”

Written on: 30/08/2011 by MchaelJones (1 review written)

I wanted to replace several items of 'Maxwell Williams' tableware which over the years had been chipped or broken. I visited several nearby stores but was put off with the lack of choice and the high cost. I went 'online' and found 'Havens' and ordered exactly what I required. In so doing I saved on the price and the items were delivered to my door 2 days later. Excellent service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Purchase from Havens”

Written on: 30/08/2011

An excellent company to order from. I found their delivery exceptionally fast and the products were very well packaged. When I have had cause to ring them, all staff on the end of a phone were courteous, very polite and extremely helpful and any queries were sorted out very quickly and efficiently. I would not hesitate to recommend this company and I will certainly be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very happy, great service”

Written on: 30/08/2011 by benjani82 (1 review written)

I have used Havens twice now and on both occasions I have been very pleased with the product and the service. The price was lower than any of the competitors and the products were in stock very quickly and delivered in good time, I can't find any fault with Havens whatsoever and would make them my first choice for any future pruchases… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Perfect 15th Anniversary Present”

Written on: 04/08/2011

Although an order had to be placed with Swarovski for the crystal stallion, the estimated date of delivery was met. The stallion is magnificent, well depicted on Havens's website, the gift-wrapping was of an extremely high standard using elegant Sweco paper, the package was well protected by shredded paper in a sturdy box with cautionary care warning about glass. In the appointed one-hour slot on the day in question the present arrived. First class service all round… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service”

Written on: 02/08/2011

What a wonderful company! I will definitely use Havens again and have no hesitation in recommending them to friends and family. I ordered two waterford crystal Lismore whisky tumblers, they are beautiful, they arrived on the day promised at 07.25am, very well packaged and in perfect condition. Do not hesitate when using Havens, they provide wonderful service, prompt delivery and great communication. A brilliant company!!! 5 stars!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great shopping experience”

Written on: 29/07/2011

I have bought from this site on many occasions. They are a delight to deal with and very efficient. Delivery was one minute into my allotted hour. I will certainly shop there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent customer service”

Written on: 13/07/2011 by mel8821 (1 review written)

The website is very clear and easy to use. The customer service from Havens is spot on. They held my order for me as I was on holiday when it was due to be delivered. The delivery arrived when I was advised it would be and the items were very well packaged. Emails from Havens kept me informed from start to finish and I couldn't be happier with my order. How good to find a company who believe in customer service. One to recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Havens, Waterford Crystal Clarendeon Ruby Red Cocktail...”

Written on: 13/07/2011 by AmberBadger (1 review written)

I could not believe quite how beautiful the Waterford Crystal, Clarendon Ruby Red Martini Cocktail glasses are - quite stunning. They are a present for my husband's best man (of 1974) and wife's Ruby Wedding Anniversary, so it is very important that their gift is up to scratch, and delivered on time. Havens scored 10 out of 10 on both counts. I found their site, service, delivery and product(beautifully presented and with a personal note to me)to be exemplary. I would definitely recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Replacement china.”

Written on: 11/07/2011 by anjiejag (1 review written)

I like the fact that Havens will sell me exactly the amount of replacement china I need and will give detailed pricing for the same. Ordering online is easy and finding what I want is also easy. Pleased with efficient service and the careful packing of my china. It akes the hassle out of replacing china and I shall certainly use Havens again for all my crockery needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service”

Written on: 09/07/2011

I wanted to order the crystal vase for my mothers 80th birthday, I was concerned the vase wouldnt arrive on time as there were only 5 days left, I suggested to pay premium price for next day delivery and found the best customer service I have experienced when making a purchase online, not only did the lady in customer service talk me out of paying premium postage saving me money but put my mind at rest the vase would arrive on time, it did and mum loved it, brilliant service, well done Haven… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service”

Written on: 20/06/2011 by stesha (1 review written)

I ordered these candystore canisters on 24th May 2011. I received an email on 25th May from Havens informing me that they were just awaiting a delivery of these jars and they gave me an estimated time frame for dispatch. They were apologetic for the delay and gave me the opportunity to contact them within 24 hours if I did not want them to proceed with my order. I received a further email a couple of weeks later, without having to chase them, advising me that the delivery had been held up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview