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Written on: 20/01/2011
Review on Trekwear.co.uk
On 18th January we ordered a ski jacket, trousers, hat, ski gloves and helemt plus thermals for my daughters forthcoming ski trip, requesting standard free delvery. We were very pleasantly surprised when the order arrived in full two days later on 20th January. The goods were exactly as ordered. I had previously ordered two pairs of Craghopper trousers early last year and these too were delvered promptly. We are extremely impressed with the prompt service and value for… Read Full Review
Written on: 16/01/2011 by sclarke624 (1 review written)
Will never shop with them again. I ordered craghopper fleeces in Otter,and two sand colours. Got email saying I was getting all that order as they were all in stock. Few days later got phone call Otter not available after all,so chose a different colour fleece chose Moss. Got delivery instead of two sand and one moss got two moss and one sand. So ring up again as I want to return the moss. Apparently that was fine and they were sending me the other sand fleece. Phone call same day no sand… Read Full Review
Written on: 15/01/2011
i ordered snow boots and they arrived the next day i was very happy with this order and will be ordering from them again. they were very handy in the snow. thank you very much :)
p.s for those people who ordered in late november and early december it was snowing and the delivery companies were weeks behind with deliveries… Read Full Review
Written on: 14/01/2011
On time delivery, just as described, never had any problems with this company, always helpful, great service and very pleased with product, though i never needed to phone company as others have… Read Full Review
Written on: 12/01/2011
I ordered a pair of boots just before 3.00pm and they turned up at 10am the following day (I paid extra for next day delivery).
The boots were exactly as described and fit perfectly. Customer services were excellent, I had called them prior to placing my order to ensure I could get it next day. The lady I spoke to told me to order on the internet and then call her back so she could make sure it was despatched that day. She did exactly that - very helpful! (Not sure but I think her name was… Read Full Review
Written on: 07/01/2011
I ordered on the 1st December and taking into account the weather contacted them on the 17th to be informed that my delivery had been marked "Stolen" by parcelforce.
I was assured that another delivery would be posted and we are still waiting.
I suspect that it has not been re-posted as I have been given the same tracking number for the second parcel!
I have requested a refund, seems as though I am being fobbed off!
I wish I had read this website before ordering.
Buyers please beware! You are… Read Full Review
Written on: 31/12/2010
I must admit I placed my order with Trekwear before I then looked for reviews and saw the negative ones previous to mine.
So trepadation set in but I did not cancel but resigned myself to wait and see.
I placed my order boxing day, got confirmation yesterday that it had been despatched - got my goods today! £160 worth of Craghoppers kit for just under a £100 - bargain me thinks and exactly what bI ordered with specific waist and leg sizes all correct.
So I can only think that the problems… Read Full Review
Written on: 16/12/2010
this company is a joke stay away!!!!!still waiting for a snowsuit for my son.ordered 8 days ago.nobody answers the phone been trying for 4 days.emails are also ignored.good job my sister is a solicitor.i intend to take them to the cleaners if i dont get my goods in the next week… Read Full Review
Written on: 16/12/2010
Absolutely appalled by the customer service of this company. I ordered from them last year with no problems; completely different story this year. Ordered goods which were in stock on 9th December, a week later order still saying 'Ready for Despatch', money taken from account but no sign of goods.... and no sign of ANY customer service. No one answers the phone, however after 26 times of calling I got an answer - the guy was unhelpful and told me my order might be dispatched by end of week; no… Read Full Review
Written on: 15/12/2010
Ordered boots and sallopetts for my son on the 6th of december as in stock.
still waiting for order no one answers phone rings out.
no email contact paid with credit card will have to cancel.
buyers beware think they maybe at it… Read Full Review
Written on: 14/12/2010
Ordered some Craghoppers trousers which happened to have a faulty button that came unstitched the first time I wore them.
I accept these things happen so I returned them but trekwear just refunded the cost of them rather than giving me a replacment and did not refund any of the postage.
So it cost £4.95 to get some faulty trousers then £2.25 to post them back so I just lost out on £7.19. Customer service never answer the phone or emails… Read Full Review
Written on: 10/12/2010
I ordered a pair of snow boots for my son from them because they were the only one that still had his size. I seriously suspect I will never receive my product.
I've called they customer service and nobody answers the phone, and there is no answering machine either.
Sent them an email, and guess what? No response so far.
I smells like a scam. I will wait a couple of days, and cancel my order.
Stay away from this shop!!!
… Read Full Review
Written on: 10/12/2010
terrible - no contact with retailer, no replies no answer on phone - ordered on 29.11.10 still nothing arrived but payment taken- going away next week and need it as x mas present- seriously thinking to call bank and claiming refund - beware… Read Full Review
Written on: 07/12/2010
I buy from them because they're cheap but have always received the worst service from any supplier on the Net. Although all items are in stock it is normal for them to not despatch for at least 2 weeks - I've even paid extra for next day delivery and still waited nearly a fortnight! They don't respond to emails either so you're left completely in the dark and very frustrated not knowing when your stuff will arrive. I think it's wise to take all their 'testimonials' with a very large pinch of… Read Full Review
Written on: 10/08/2010
Ordered item with Trekwear - turned up 1 day later - exactly what I ordered. Perfect. What a wonderful experience compared to that of Outdoormania… Read Full Review
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