Not happy with the service from this company - I ordered a double mattress and was told 3-4 weeks delivery. 5 weeks on and still waiting. Keep ringing the companioned being told the supplier of the mattress will contact me direct to tell me when it will be delivered. But no calls forthcoming. Trying now to get through to MattressesWorld but no answering. If they have already closed for Easter they could at least have put a message on the phone letting folks know instead of hanging on listening to the inane music being played. I have only paid a deposit so far, but having chosen this company as being linked to Dunelm which i always thought as reputable, I am really disappointed, and downright annoyed at their poor customer service.

Ordered two mattresses- shown on web page as free next day delivery. Received email advising delivery in 1-2 weeks! Emailed to find out what was happening, and like many previous reviewers haven’t received any reply. Wish I had read reviews on this company before ordering and would have ordered from somewhere else! Pity, as Dunelm is a good local company which gave me the confidence to order. Any trouble and I will get my credit card company to refund me.

The Mattress World / Worldstores / Dunelm or whatever they are calling themselves this year are a bunch of amateurs! Don’t waste your money, you might loose it anyway, deal with a reputable company. Don’t bother try to get through to customer services on the phone, it won’t be answered. The mattress I ordered was not only damaged and filthy when it arrived, it was the wrong one. 30 days later they decided they would pick up the mattress and promised to deliver a replacement at the same time, they even sent a new protective cover, which was too small for the mattress. No replacement mattress arrived with the collection firm, hardly surprising given these companies track record. I will now be pursuing a claim through the small claims court!

Ordered a Mattress from these guys. It arrived on the day we ordered it for and at 6 am, which was a surprise. However, after opening up the mattress and positioning on the bed, we noticed a very large scuff mark on the pillow and what looked like a cigarette burn on the mattress itself. Contacted customer services asking for either a partial refund to cover the cleaning cost or to return & replace. After sending over some photo's they requested, I have not received a reply in 2 weeks, even after sending a few chaser emails. Avoid.

I bought a mattress online. Igot an email and two texts to confirm delivery day and time but nothing came. The number you call for customer service is never answered. I've emailed through their website twice but never had a reply. No product and no refund. VERY dodgy. Avoid them.

Ordered a mattress on 30/11/17 for next day delivery on 01/12/17. Received email from the company saying my order has gone through and delivery will be made on 01/12/17. Waited all day with old mattress downstairs to make it easier for the removal. Rang the company to be told the card was declined. Rang my bank to be told the card was authorised and payment went through at 08.35 hours on 30/11/17. Why lie about the non delivery???? I have asked for full refund as i took a day off and i cannot trust this company after telling stories and not delivering my item as promised. Advise people to stay clear from this company as they keep on letting down people from reviews i have read.

I ordered a mattress on the Saturday and selected the Tuesday for delivery. I waited in all day on Tuesday and no delivery. Called mattress world on the Wednesday (took ages for anybody to answer the phone) and was told that I should never have been allowed to select a delivery day as they were made to order. Delivery was no rescheduled for Friday. Was told I would get a text or call to let me know my estimated delivery time. No text or call but the mattress did arrive. Stupidly i'd ordered the wrong size mattress (I ordered a small single when I wanted a standard single). Got back on the phone - again another 30 minutes before anybody answered. Scheduled a collection for today (1/12/17) and my husband waited in. No collection. Called mattresses world again (after trying a number of times and waiting about 30 mins for somebody to answer) who said that the collection had definitely been booked. I then called the company that they told me would be collecting the mattress (Tuffnells). They were really helpful but told me that my collection had not been booked. I then got back on to the phone to Mattresses World (again!) and waited another 20 minutes for somebody to answer only to be told that the collection hadn't actually been booked in because it needed to be approved by the supplier. I did advise whoever I spoke to that two of his colleagues had told me that the collection had been confirmed by TWO of his colleagues. He is supposed to be calling me on Monday to confirm whether the collection has actually been booked. I would never order from Matresses World again! Two days at home and about 3 hours on the phone - all down to bad communication and staff not knowing how their own processes work.

I ordered a mattress from this shop on 19th November. Shop promises next day delivery. Payment taken promptly from my paypal account. Their delivery tracking system does not work at all. I sent email(s) and also tried calling their customer services number. Just keeps playing music and repeated message "please continue to hold and we will be with you as soon as possible". After 3 attempts and 3 hours, they answered my call and said that the mattress I ordered is out of stock and would be made to order. No commitment on delivery date. Hence, cancelled the order. Avoid.

Below is a copy of the message I have sent to Mattressworld. I tried phoning on their 0333 number but gave up after about 20 minutes & resorted to the web form on which on which I wrote the following: Dear sirs, We realised when the mattress was delivered that it was the wrong size so we want to return it & cancel the order. We would also like to point out that we are very disappointed with the way we have been treated over the delivery arrangements for this order I am nearly 80 years old & my husband is nearly 81. The delivery was promised for Wednesday 8th between 2pm & 6pm so that morning we stripped the bed & with much struggling managed to get the old mattress down the stairs ready for collection. The mattress wasn’t delivered. We had missed a call on the mobile & assumed it was from the delivery crew but the number they left was invalid when we tried to call back. By now it was after 6pm so we had to struggle with the old mattress & get it back up the stairs & remake the bed. Later that evening we received a call to say the mattress would be delivered between 9am & 1pm on Thursday 9th ; so this morning we again stripped the bed. While we were doing this we heard a noise at the door & I went down immediately to open the door & was confronted with a mattress which had been put in the porch & was leaning against the inner door & stopping me from opening the porch door to contact the van driver. While I was struggling with the mattress the van was driven away without the driver making contact with us at all. We had paid £24.99 for the old mattress to be taken away. We are not at all satisfied with the way we have been treated & we are requesting a full refund. We are holding the mattress that was delivered to await your collection. Yours sincerely, I then added the following: I am sending you this because I have just been contacted to review my delivery experience. It was of course a shambles & it is obvious from the review questions that I didn't experience any of the points expected of the delivery experience. I have already sent this information twice but I have not had any reply or acknowledgement. I have tried phoning the 0333 number on the order form but after many attempts I gave up & resorted to filling in the online returns form. Please note that this is the third submission of this request. I would like a response please. Refer to my previous submissions for the full horrifying story. Please note that this is the third submission of this request. I would like a response please. I am still awaiting a response from them & it is now Saturday 11th November 2017.

I ordered a new mattress online as I had elderly relatives coming to stay and I wanted them to be comfortable. I chose a delivery date and received confirmation emails to reassure me the mattress had been despatched. I waited in for 13 hours on the delivery day and nothing arrived. I tried to find a phone number to call on the website, but I couldn't see one and was directed to an enquiry/complaints messaging system within the website. I sent 3 messages over 6 days and had no reply at all. I feel as though I have been robbed. I have no mattress and my money has gone. This is taking up so much time too and I don't know what to do next.

Stayed in all day after getting a text message to say it had been dispatched. Nothing came. So applying for a refund through PayPal. Will read reviews befor ordering next time.

Ordered a king size mattress which arrived yesterday, was happy with the price as found a discount code. Was a little bit anxious yesterday as I had not heard from the company re: delivery times so decided to call.. I was on hold for 40 minutes which was frustrating and whilst on hold I read some of the reviews on here which made me feel further anxious! however the lady at the other end was very helpful and offered to liaise with me through email if there were any further problems. Mattress was delivered, had a good night sleep. So not bad at all!

Ordered and payed for a mattress online. They delivered the wrong sized mattress. Have tried calling but no one answers the phone. Have emailed them and no response. Obviously from the many recent bad reviews about Mattress World, I will now be reporting this company.

Wont answer phone or emails - in all day expecting delivery but pretty sure it wont be here as its Tea Time now, looked at reviews just now and was in shock, could have shopped locally but as decorating did it on line with next day delivery. Take your money and dont give a hoot about the customer, sick of phoning stating they are busy answering calls - yeah. Cancelling order with c/c company. Pretty sure we would be understanding if they had to alter delivery date - all you have to do is phone the customer !!

I ordered a mattress from them. I was pretty excited. I took a day off work for delivery and waited all day but no show. They didn't even call me to say they cannot deliver on the day or any other day which I would have understood. I wrote to them severally but they kept generating same ticket emails. Now two days have passed no one from Matressworld has bothered to contact me but they collected my money. This kind of customer service is extremely poor. Sometimes all you have to do is communicate with your customers. I am so disappointed and disgusted... Incompetent.

I ordered a mattress to be delivered on Saturday and paid extra for the named delivery day. I checked the delivery status and it said that it was dispatched. I stayed in all day on the Saturday and it did not arrive. I sent them an email and they did not respond. I called them on Monday waited 10 minutes on hold. Was told then that the van had no space on Friday so it did not make it. They told be to check the delivery status the next day to see when it will be delivered by at the latest it would be Wednesday but that they would call me to to confirm Tuesday morning - of course no call or email! Checked their site again on Tuesday and no update so I called them again - 10 minutes on hold. They then told me the warehouse had a shortage and that was why it was not delivered. They said they have escalated and someone would call me in the afternoon to give me a delivery date. Of course no call or email. Called today and they now tell me it was dispatched but was damaged in transit and they ordered another one arriving on Friday. Of course no email telling me it has been dispatched nor update on their site. No email about it coming on Friday. No call. Their customer service is utter rubbish. When I asked to speak to their manager they told me they would send him an email and he will call me back - never happened. When I asked them to speak to the courier they said they would send an email. Needless to say I cancelled the order. Only thing they are good at is refunds. The delivery cost was refunded within 1 working day and I am hoping the cost of the mattress is refunded equally as quick. I have no idea how this joke of a company is still in business after reading all the negative reviews and now I am adding one. If you ever think of ordering from these guys - go burn your money and save your time. It would be more productive plus you are kept warm by the fire instead of dealing with them!

It seems many people have had exactly the same experience as me. Ordered for next day delivery, came over a week later. At one point the tracking system on U.K. Mail (which by the way are equally as unscrupulous) stated it had been delivered at 3am! I changed the delivery date in the hope of actually receiving my mattress and was given a delivery slot. My mattress was delivered before my delivery time and dumped in the front garden. I received a text saying my parcel had been delivered and signed for by myself! There was no way of contacting mattress world by phone, only email. I am still waiting a response for my complaint. The phone number mattress world gave me in an email for uk mail didn't even exist! Never use this company!

I ordered a mattress with next day delivery. When i called to ask why i got an email saying it would come 8 days later, the reason given was a bank holiday on one of the days. Which might account for one day later. But a week???? The delivery guys were friendly and not responsible but if you cannot guarantee that i will get my product the next day, then that is okay, but DO NOT ADVERTISE IT!!!