The Legal Deed Poll Service Reviews - www.thelegaldeedpollservice.org.uk

★★★★★
4.8 / 5
99% of users recommend this
  • Value For Money

Media Gallery for The Legal Deed Poll Service www.thelegaldeedpollservice.org.uk

The Legal Deed Poll Service www.thelegaldeedpollservice.org.uk
The Legal Deed Poll Service www.thelegaldeedpollservice.org.uk

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★★★★☆

“Quick & Easy”

Written on: 09/01/2015 by Delaney276 (1 review written)

I've been putting this off for ages as I thought it would be difficult. Its not !I am really please with the service and the security aspect is very good !… Read Full Review

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★★★★★

“very pleased”

Written on: 08/01/2015 by sues08a (1 review written)

thank you, very pleased… Read Full Review

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★☆☆☆☆

“The Legal Deed Poll Service”

Written on: 03/01/2015 by Napier400 (1 review written)

I ordered a name change 29 December 2014, got a text message to confirm, It is now 1 January 2015 and I have had no other communication from the legal deed poll service, I have tried to contact them by phone but they do not pick it up instead they play music for 3mins then leave a message, done this 20 times over 2 days and got no where, Best to steer clear of this really poor service… Read Full Review

Julie.willcox.35's Comment

Written on: 06/01/2015

Same is happening to me. I ordered and paid on 31/12/14 and to date no deed poll and phone cuts off everytime i call. They havent answered my emails either.

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Jeansmythe-Deedpollofficer's Comment

Written on: 06/01/2015

Hello,

Please accept my sincere apologies for the inconvenience caused, you should have received an email notifying you of our amended opening and processing times during the Christmas period and, given the contents of your review, I anticipate that you have not received this email.

Although a small team of staff continued to process orders received during the Christmas holidays, our offices were mainly closed from 24th December until 5th January. During this period our technicians were also implementing changes to our servers and making changes to our email system, which they say is very likely to be the reason why you did not receive emails from us.

With regards to not being able to get through to our Support Service this week, the number of calls we receive will significantly increase as a consequence of the Support Service being closed during the Christmas holidays. We have however answered 97.5% of calls received so far this week and now that the majority of enquiries have been responded to the number of callers will significantly decrease thereby freeing up the lines so that we can answer all calls to the service.

If you (and of course anybody else experiencing the same during the Christmas holidays and w/c 5th Jan 2015) can call me between 9am and 5pm or, email. By way of apology I will refund the cost of the service in full, check the status of your order and send to you an additional 20 legal copies, free of charge.

To this end, if your order has not been delivered by the time you call or email me, I will of course resend it via Royal Mail’s special next working day delivery service, again, free of charge.

Warmest regards,

Jean Smythe
Senior Deed Poll Officer.

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★★☆☆☆

“Great unless you need to contact them for help.”

Written on: 19/11/2014 by ll20156 (1 review written)

This service is just what you need if you want a deed poll for a name change. It is official looking, fast, easy and good value for money. However, problems arise if you ever want to contact them. It is almost impossible to get in contact with anyone via their "Live Chat" (constantly not available), their telephone number to speak to your deed poll officer (they put you on hold for about 5-7 minutes then ask you to call back later) or e-mail. They just do not respond to you. I paid £8.50 to… Read Full Review

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★★★★★

“fantastic service”

Written on: 16/01/2014

everything changed smooth not confusing fantastic service. i had to apply for more coppies of my deed poll and again everything went smooth. always someone on the other side of the phone to help. fantastic easy service… Read Full Review

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★★★★★

“Great service”

Written on: 16/01/2014

Great service Helpful Easy … Read Full Review

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★★★★☆

“Excellent, fast service”

Written on: 15/01/2014

Excellent service, very fast and easy to understand. Efficient service of changing your name. Would recommend to anyone.great price compared to the government service… Read Full Review

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★★★★★

“I certainly expected this process to take much longer....”

Written on: 15/01/2014

I certainly expected this process to take much longer. However, the legal deed poll service made it very easy and efficient. All my questions regarding adding a middle name were easily found on the website and further important information was thoroughly explained throughout the process which was very helpful. I was also pleasantly surprised by the price as i thought the service was going to cost much more. Altogether, i am very happy with the legal deed poll service… Read Full Review

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★★★★★

“Fast and easy service.”

Written on: 15/01/2014

Great easy online service. not complicated at all… Read Full Review

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★★★★★

“Very quick and simple!”

Written on: 15/01/2014

Very straight foward, simple process. No long lengthy forms to complete. The Deed pool officers are great at keeping you updated at the progress of your application… Read Full Review

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★★★★★

“Quick and easy”

Written on: 15/01/2014

I found it quick, easy and very straight forward to change my name, I would recommend this company!! First class service… Read Full Review

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★★★★☆

“dpol”

Written on: 15/01/2014

Very pleased with the efficiency in dealing with all aspects of preparing deed poll… Read Full Review

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★★★★★

“A very helpful service and kept thoroughly informed...”

Written on: 15/01/2014

A very helpful service and kept thoroughly informed throughout the proccess… Read Full Review

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★★★★★

“The best service so far ”

Written on: 15/01/2014

Very good and reliable service, high standards of security. I have found the service : fast and reliable, very professional. He has contacted me straight forward submitting the application and all the process has been very smooth! Thank you… Read Full Review

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★★★★★

“Change of surname”

Written on: 15/01/2014

So fast and easy to complete, assigned a designated person to deal with each case. You can contact them at any stage of the process. Thank you… Read Full Review

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★★★★★

“Excellent customer service, very prompt responses and...”

Written on: 15/01/2014

Excellent customer service, very prompt responses and clarity of information… Read Full Review

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★★★★★

“deed poll copy”

Written on: 14/01/2014

Very fast , efficient service… Read Full Review

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★★★★★

“deed pill review”

Written on: 14/01/2014

My experience will the deed poll service has been very effective It has been quick, easy and effective with no fuss… Read Full Review

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★★★★☆

“Excellent service”

Written on: 14/01/2014

Quick, simple and efficient service… Read Full Review

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★★★★★

“it was very easy fantastic”

Written on: 14/01/2014

I was very nervous about doing this, as its the first time I have ever had to do something like this, and I am not very good on computers. But I found this to be so easy and very helpful with the instructions on the way… Read Full Review

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