The Legal Deed Poll Service Reviews - www.thelegaldeedpollservice.org.uk

★★★★★
4.8 / 5
99% of users recommend this
  • Value For Money

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The Legal Deed Poll Service www.thelegaldeedpollservice.org.uk
The Legal Deed Poll Service www.thelegaldeedpollservice.org.uk

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★☆☆☆☆

“Payment was taken on 9th March but no documents, all...”

Written on: 18/03/2015 by 243Kane (1 review written)

Payment was taken on 9th March but no documents, all the phone numbers don't work, emails bounce back and live chat is a false link, I have contacted trading standards and they are launching investigation and my bank are looking into reversing my payment, on the website reviews.co.uk they have issued a statement saying this company have not been heard from since 12 feb 2015, … Read Full Review

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★☆☆☆☆

“Absoulte fake”

Written on: 18/03/2015 by JustusAtkinson (1 review written)

Paid outright on March 8th - recieved all the emails confirming the details etc - then nothing - Fake 'Live Chat' - Telephone Numbers both out of order and no contact from them whatever... Stay away - i will have to try and get my money back now… Read Full Review

Kerri26's Comment

Written on: 19/03/2015

Oh no iv just paid for a deed poll yesterday. Got an email saying they will send me an ecopy to confirm it is correct then i will get it sent out in the post. What should i do? Its for my child so quite important. Thank you

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★☆☆☆☆

“I applied last weekend and my service was completed on...”

Written on: 16/03/2015 by mona48 (1 review written)

I applied last weekend and my service was completed on Monday 9th March. It's been a full week and I haven't received my documents yet nor can I get in touch with them via telephone/email. It seems like the service was legitimate at first (it's been endorsed by people like Lorraine Kelly) . Thankfully, my bank have been fully cooperative and if I do not receive my document in the next couple of weeks, which I very much doubt I will, my bank will be claiming my money back for me. Please use… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 10/03/2015 by rowlando (1 review written)

applied to this site a week ago and have heard nothing cannot contact the phone numbers on website and email still unanswered as yet seems very dodgy… Read Full Review

Lizgood's Response to rowlando's Review

Written on: 19/03/2015

Exactly same has happened to me

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★☆☆☆☆

“Avoid like the plague”

Written on: 09/03/2015

I tried to change my name using this site (I am a trans person). They were quite happy to take my money, but I have had nothing from them at all. I checked the website, which informed me that my documents had been sent out. Since I had not had them, and they claim to use a signed-for delivery service, I tried to e-mail my (named) Deed Poll Officer to find out what was going on. I got an automated e-mail in reply to say that the e-mail service had been axed to save costs, and if I clicked on… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 06/03/2015

I am angry at even having to rate this as one star but thats the least here- In my opinion, no stars is more appropriate. I had left a review here about 3 weeks ago to which after about 10 days I received an apology letter stating there was an error which led to delays in documents being sent out. the letter also promised a full refund and 10 extra legal copies for free in order to make up for the (shoddy) service. By this time I had lodged a complaint  anyway and decided to retract it only… Read Full Review

Christiann's Comment

Written on: 09/03/2015

This happened to me as well. Please contact me and I will put you in touch with somebody else who is in the same position.

Keep posting your reviews. They have to manually remove them so it is a real pain for them so this will make them contact you.

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★☆☆☆☆

“There is NO Customer Service ”

Written on: 06/03/2015 by vlOrtiz360 (1 review written)

Filling in the application was easy, received the e-draft copy the next day and then I verified and approved the copy. The next day I received teh legal deed copy in my postbox, to my surprise there was only one copy. I am not sure it is a draft or not. However when checked it is found to be a original copy and I did not receive my 10 addition legal copies I ordered along with the original deed copy. Now it's been more than 10 days and I have not received my legal copies, trying to get hold of… Read Full Review

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★☆☆☆☆

“The process itself seems very legit, you are told a...”

Written on: 06/03/2015 by aaronbenwell (2 reviews written)

The process itself seems very legit, you are told a lot of useful information and it is very easy. There are also a lot of friendly famous faces and the site looks great. HOWEVER, I paid and received a confirmation email telling me I'll receive my e-deed in two hours to check before posting... a day later nothing. So I emailed to be told it's a dead email and you must call, use the live chat or go through the forms. Live chat is a fake hyperlink, the phone number tells me the line is faulty… Read Full Review

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★☆☆☆☆

“Do not use..”

Written on: 04/03/2015 by Amara296 (1 review written)

there is no way of contacting anyone emails don't work all the phone numbers are fake and the live chat does not work,, why do this to people??? It's disgusting that you've tried to make your company look legit by using famous faces.  I will be reporting the company to trading standards asap absolutely disgraceful … Read Full Review

Aaronbenwell's Comment

Written on: 06/03/2015

I've noticed the same thing. I received an automated review but haven't received an ecopy like they said... and now I can't contact ANYONE. Email tells me to ring or send a form, ringing it tells me the number doesn't work and the form gets me nowhere... I'm afraid they've just stolen my money. However all other reviews for it seem to be fantastic.

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★☆☆☆☆

“thelegaldeedpollservice.org.uk is a scam”

Written on: 23/02/2015 by Christiann (1 review written)

I have paid my money and not received my documents.  All the phone numbers are dead and the emails don't work. If anyone would like to get in touch with me so we can work together to get our money back… Read Full Review

Jeansmythe's Response to Christiann's Review

Written on: 27/02/2015

Hello,

Please can you contact us so that we can address your enquiry?

Warmest regards,

Jean Smythe
Senior Deed Poll Officer

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Christiann's reply to Jeansmythe's Comment

Written on: 07/03/2015

It is not possible to contact you because your phone numbers do not work, you emails go nowhere and your live chat does not work.

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Aaronbenwell's Response to Christiann's Review

Written on: 06/03/2015

Have you got anywhere with them? I'm in the same boat with no way to contact them.

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Peedoffconsumer's Response to Christiann's Review

Written on: 04/03/2015

I agree it's a definite trick. I thought it odd when all the links on the email I received didn't work, you can't email them I have had no responses and I have tried every phone number I can find none of them work,,, I love how they've replied to you saying to contact them to resolve the problem, would be helpful if they told you how to contact them.. really unhappy and annoyed seriously stay away from this company and DO NOT BELEIVE the good reviews.

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Christiann's reply to Peedoffconsumer's Comment

Written on: 07/03/2015

Please send me your email address so I can put you in touch with other people who are still trying to get what they have paid for.

Kind regard

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Christiann's reply to Peedoffconsumer's Comment

Written on: 07/03/2015

Please try to get in touch with me.

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★☆☆☆☆

“Rubbish”

Written on: 21/02/2015 by Simpson61 (1 review written)

You cannot get hold of them when they have taken your money it's over a week and I still have no deed poll.they never call you back on request button.and the live chat button well forget that as well.all these reviews on here must be staff that's put them.as my gut feeling says I have been scamed.you cannot get hold of them in any way.so stay way clear of this site… Read Full Review

Jp3012's Response to Simpson61's Review

Written on: 22/02/2015

Am going through the same - except mine is now 2 weeks waiting. Urgently need documents for passports for a booked holiday. No way of communicating with them. Very unhappy.

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Wizzywen's reply to Jp3012's Comment

Written on: 23/02/2015

It's shocking postie been and gone yet again today.you want get your deed poll just as I want.its a scheme thro and thro.stay way clear of this site .have you noticed that the ones who leave good review are short and sweet review.all staff members that have done that i bed.am gutted it has happened to me and am sorry it has happened to you to.please all people out there stay away from this site

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Jeansmythe's reply to Wizzywen's Comment

Written on: 27/02/2015

Hello,

Please can you complete the following form so that we can immediately address the issue?

Form: http://www.legaldeedpoll.support

Warmest regards,

Jean Smythe
Senior Deed Poll Officer

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Jeansmythe's reply to Jp3012's Comment

Written on: 27/02/2015

Hello,

Please can you complete the following form so that we can immediately address the issue?

Form: http://www.legaldeedpoll.support

Warmest regards,

Jean Smythe
Senior Deed Poll Officer

Reply to this comment

Jeansmythe's Response to Simpson61's Review

Written on: 27/02/2015

Hello,

Please can you complete the following form so that we can immediately address the issue?

Form: http://www.legaldeedpoll.support

Warmest regards,

Jean Smythe
Senior Deed Poll Officer

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★★★★★

“It couldn't be any easier to change your name”

Written on: 03/02/2015 by Deblvsscotty (1 review written)

It was the easiest thing I have done for a while I would highly recommend this to all my friends and family if they ever wish to change their names Iit was all done and dusted all in a few minutes and it was the best thing I have done… Read Full Review

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★★★★☆

“Only cost's £10.00”

Written on: 03/02/2015 by Audrina446 (1 review written)

it was very easy to change my name and very clear in what i had to do i was very happy with the price and how quick it was done i found there was a bit to much questions repeated but over all very happy with this service… Read Full Review

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★★★★★

“brilliant service”

Written on: 03/02/2015 by Stephens420 (1 review written)

Brilliant service,fast very happy overall n highly recommend to friends… Read Full Review

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★★★★★

“Great fast service ”

Written on: 03/02/2015 by Jamesv129 (1 review written)

Very happy as very fast and straight forward service with everything I need to know would definitely use this service and refer my friends also… Read Full Review

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★★★★☆

“Great fast service”

Written on: 03/02/2015 by Ellaf312 (1 review written)

Great service,easy to use online simple and basic questions. Fast response. I would recommend to family and friends. Cheap service great quality… Read Full Review

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★★★★★

“Change of name”

Written on: 03/02/2015 by Alex.wilkin.97 (1 review written)

i found the service very easy to complete and all my questions were answered. I would advise any member of my family to use the service as this is easy and quick to do… Read Full Review

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★★★★★

“Easiest Way of Deed Poll application”

Written on: 03/02/2015 by jennifermary55 (1 review written)

This is the first time I have ever used this deed poll service online, and I have found it extremely accessible and easy to understand. I would recommend this to anyone wishing to change their name. There isn't anything that I disliked about this way of doing it. Extremely efficient, quick and very reliable… Read Full Review

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★★★★★

“Very happy with this service ”

Written on: 03/02/2015 by Lexid86 (1 review written)

This service was easy to use , explained to you in step by step instructions and in great detail It had lots of questions & answers so if there was anything I wasn't sure of it covered it . I would recommend this service to friends and family Can't wait to be in the same name as my partner & children… Read Full Review

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★★★★☆

“Yay!”

Written on: 03/02/2015 by 383Watkins (1 review written)

Had delayed it for years. I was lead to believe it was an expensive and difficult process. Amazed at how easy it was!… Read Full Review

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