Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.7 / 5
42% of users recommend this
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★☆☆☆☆

“DONT BUY THEY ARE A WASTE OF TIME”

Written on: 06/06/2013 by darrenh1968 (1 review written)

I purchased a A72 COOKER HOOD 1000mm it arrived with no rackets to fit it to the wall contacted them after several phone calls was told to send a photo they then confirmed it was faulty as the brackets had not been fitted was told by ther guy JOEY i had to go online and fill out a rma request even though it was faulty and a new one would be delivered on the tuesday. Tuesday came and went having took a day off work i contacted them to say it hadnt even been dispatched and they had no records of… Read Full Review

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★☆☆☆☆

“DO NOT BUY ANYTHING FROM THIS COMPANY!!”

Written on: 03/06/2013

I don't usually write reviews but it seems the only course of action for me is to let other unsuspecting customers know what kind of company they are dealing with here. I bought an island hood from this company and for the past 8 weeks have been trying to resolve a fault. Without going into all the detail all I can say is they have a total disregard for customer service - never return a call, do not communicate with other colleagues and you wont be surprised to hear but they will not give any… Read Full Review

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★☆☆☆☆

“Premier Range review”

Written on: 17/05/2013

I have never experienced such appalling service from a supplier before. Splashback ordered 5th April, had to chase three times, each time given excuses about how goods will be delivered soon, and now have been told 'out of stock'. Staff are incapable of keeping accurate records, and are complete failures at corresponding with you once they have your money. And if you dare to challenge their incompetency, you get accused of having attitude! Website is also grossly inaccurate, if you are daft… Read Full Review

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★★★★★

“Have you seen the splashbacks from these people?”

Written on: 20/04/2013 by jones2016 (1 review written)

Have you seen the splashbacks from these people? They are unbelievably cheap! We ordered a sample first to test the quality and it wa great. Then they gave us the money off the splashback from the sample. Brilliant. Wanted a Mood one with LEDS but a bit out of our budget! … Read Full Review

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★★★★★

“Very good videos on site”

Written on: 13/04/2013

Ordered oven good video on the website telling all about. Was same as video and came quick… Read Full Review

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★☆☆☆☆

“waste of time ”

Written on: 12/04/2013

I liked the look of the product, good price that's where the good points end. Hadn't heard anything so I called I was told it was out of stock on back order for two weeks,so i waited. Called again very unhelpful person told me the manager was at the factory didn't know when he would be back, or when stock is expected, the factory is in china. I asked to cancel the order, nothing to do with it being made in china, the attitude of employee was awful. I then get a call to say item will be in stock… Read Full Review

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★☆☆☆☆

“Don't Waste Your Time, Rubbish Service & Unreliable People”

Written on: 09/04/2013

Called on a Sunday to order a splash back for our kitchen which was being fitted the following week. Cheap price on Ebay, open on a Sunday and said they had an express overnight delivery service available- so seemed ideal. Called and ordered our item, asked about express delivery and were told "the quickest we can get it to you would be Tuesday", I reiterated back to him that as long as it arrived that day and was no later than that it would be fine. We continued with the order, during which he… Read Full Review

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★★★★★

“After talking to my wife”

Written on: 06/04/2013 by wifeincharge (1 review written)

After reading the reviews on this site I must say I was reluctant to use Premier Range. But, after talking to my wife we decided that we’d take a punt on them as the prices were so good. (and we all know people are more likely to complain on the internet than praise!)… Read Full Review

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★☆☆☆☆

“Rude ”

Written on: 05/04/2013 by Shaf000 (1 review written)

Went o purchase a hob extractor hood and double oven. The man that served us did not know anything about any of the products and wasonly willing to check and answer our questions if we were buying? He came across as rude and for that reason we did not buy the oven. He could not even tell us what parts came with the items and could not be bothered to check… Read Full Review

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★☆☆☆☆

“Faulty double oven”

Written on: 03/04/2013 by Tashas (1 review written)

Purchased over £1000 with of appliances. Splash backs are good cooker hood fine oven big no no, 6 months after installation oven overheated stopped working. After 6 months negotiation finally got a new oven as the engineer never turned up. Again 5 months after installation if the same oven exactly same fault. Premier range now saying its out of warranty not there problem. Still waiting definitely reporting to trading standards rip off… Read Full Review

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★★★★★

“Brilliant Service! Would recommend”

Written on: 28/03/2013

After perusing their website, which was really good and informative, I ordered a canopy which was delivered without problems and on time. The original canopy which I ordered was out of stock, but they offered me an alternative - bigger and the same specs - for the same price! I later ordered a clear glass splash back [not fitted] which was delivered a day ahead of schedule. Found them to be most helpful and friendly, and able to assist with enquiries about the products. I would definitely… Read Full Review

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★★★★★

“Island range cooker hood ”

Written on: 20/03/2013 by Kevnorthampton (1 review written)

Telephone ordered lots of help from premier staff delivered on time and it really doe's what it said on the packet !!!! Extremely please and would recommend thanks for the great service… Read Full Review

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★☆☆☆☆

“non existend waranty”

Written on: 15/03/2013 by windacre (1 review written)

where do i begin purchased island hood 7 months stoped working tried to report fault to met by every obstical can not talk to the right person because i can only asume he topped his self with trying to keep up with fixing the sxxx that they sell ive been fitting kitchens for 33 years and can only blame my self for not following the golden rule you only get what you pay for… Read Full Review

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★☆☆☆☆

“Shameful Customer Service”

Written on: 12/03/2013

Delivered our hood in a wet box. (since found they had a leak). The hood no longer works, asked for engineer to come out or replacement, they just sent a part. Expected us to fit the part, which included opening up the sealed unit, now fitted it still doesn't work. No reply since. Wont be dealing with again . … Read Full Review

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★☆☆☆☆

“no hood as yet”

Written on: 12/03/2013 by sting1977 (1 review written)

Avoid this company,I ordered a glass curved hood on the 6th Dec 12 they called up a week later to say it had been damaged in the warehouse bla bla bla and a new one was on order and it will be with you first week of January its almost April a guess what still don't have what I paid for. … Read Full Review

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★★★★★

“Black Range Cooker ”

Written on: 02/03/2013 by PaulMartins (1 review written)

Order the Item off eBay which was priced well and it came next day all good 10/10 I am now thinking of ordering a cooker hood :)… Read Full Review

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★☆☆☆☆

“AVOID!!!! AVOID!!!! AVOID!!!”

Written on: 28/02/2013 by jstrzesak (1 review written)

3 months waiting for delivery!!! Read the dispatch note please: Date Ordered: Friday 21 December, 2012 The comments for your order are: TNT - To be despatched Friday 1st March for Delivery Monday 4th March Customer service calmly ignoring mails and asking to wait. … Read Full Review

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★☆☆☆☆

“Shocking After Sales”

Written on: 25/02/2013

After purchasing and fitting a hob from Premier Range, the hob started to leak gas. We returned this and had it replaced without any problems. We were told to have the new hob fitted and they would refund the fitting charges. I send all the paperwork for the fitting and now they are refusing to pay saying that the gas fitter has charged us too much!! They want to speak to the fitter but the fitter has said that no one has tried to contact him. Tom, the manager there is very rude and not… Read Full Review

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★☆☆☆☆

“After Sales Service Appalling”

Written on: 15/02/2013

I bought from this company a 60cm Oven, 45cm Oven and warming drawer, a 5 ring gas hob, cooker hood and glass splash back. I made the 3.5 hour journey from my home to their premises to view the products before I bought. I have to say I love them, they are great and look fantastic. However, within the one year warranty period my 60cm Oven door fell off, the glass has come away and also the fan has started to make horrendous noises. I reported the defect under the warranty to be told that they… Read Full Review

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★☆☆☆☆

“Never, No don't do it!!!”

Written on: 11/02/2013

Ordered a cooker hood from this company as it stated 2 in stock only to be told after they accepted my order it was on back order! I inquired to find this will take 2-3 weeks. After 2 weeks inquired again to find it will be another 3 weeks !! Web site still stating they have stock?! I had to cancel the order as this was too late for the kitchen fitters, it has been 10 days now and I still not had a refund. I have called and called the firm only to be told the Mr Simms the only one apparently… Read Full Review

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