Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.8 / 5
46% of users recommend this
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★★☆☆☆

“Wish I had read reviews first”

Written on: 15/11/2013 by wendiwu (2 reviews written)

I ordered the 90cm mood cooker hood with shaped/fitted splashback because my kitchen designer said he had bought from Premier for his own kitchen - a recommendation I thought!I placed my order on line and all seemed to go through ok. Next day someone phoned to say the product was out of stock.When I asked why it wasn't listed as OOS on their web site I was told that the person who updates their website doesn't work very often! Anyway after a couple of weeks they phoned to say the model I had… Read Full Review

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★★★★★

“I honestly can't believe some of the reviews”

Written on: 11/11/2013 by rallieonline (1 review written)

I honestly can't believe some of the reviews on this site. I had nothing but a good experience with Premier Range. In fact, i only came on this site to say so and I'm shocked at some of the comments. I ordered my oven over the phone and the staff could not have been nicer., They told me everything I needed to know and told when my oven would be delivered. They weren't wrong, it arrived 2 days later and looks just the ticket in my kitchen. A great place to buy and I will be recommending them to… Read Full Review

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★☆☆☆☆

“DREADFUL, SHOCKING, AWFUL COMPANY - DO NOT BUY DO NOT BUY”

Written on: 08/11/2013

SHOCKING COMPANY Quick to take your money - if you have a problem, expect to wait weeks, months for them to resolve it. Awful company - dreadful staff - should not be allowed to be in business. Stay away. Would NEVER use this shocking company ever again. … Read Full Review

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★★☆☆☆

“A poorly run company with low quality products”

Written on: 07/11/2013

As part of my kitchen project I decided to purchase new appliances. I went for Premier Range products based mainly on price but also design. I ordered the goods totalling over £700 and waited for delivery which I had had to pay extra for. I ordered on the telephone and was assured my items would be dispatched and we in stock. The oven and hood arrived but no hob. I was initially told the hob would follow but after a number if telephone calls I established that my hob was going to have a… Read Full Review

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★☆☆☆☆

“Appalling Customer Service ”

Written on: 02/11/2013

I had a splash back (among a £700 order of various other items with them) delivered from this company. When I fitted it (using their adhesive) it became apparent that there was some kind of chemical reaction going on with the backing of the splash back and the adhesive. After sending photos through and suggesting ways round this (fitting edging tiles up the side of the splash back to cover up offending reaction) they have not yet responded with a satisfactory conclusion. I seem to be doing… Read Full Review

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★☆☆☆☆

“Shoddy Product & Shoddy Service”

Written on: 25/10/2013

We bought a range cooker from Premier Range on the 15th August 2013 via Ebay paid by Paypal and had nothing but problems from the start. The first thing we noticed was the length of time it took to actually light the oven, sometimes would be standing there holding the button in for up to a minute and when it did then light there was a mini explosion with the build up of gas (we had been using an electric oven before so wasn't sure if this was how gas ovens were supposed to light) Then over the… Read Full Review

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★☆☆☆☆

“If you don't want any hassle stay clear!”

Written on: 23/10/2013

Got hob from this place(carnt call them company)in February 2013 it had broke by September 2013 after many phone calls and i mean more than the cost off this rubbish they sold me and many emails to them with no answers asked for gas safe number that the man who fitted It .but just round and round and round getting no where dealing with them is as they say pay peanuts get monkeys say no more.they will fob you off so your that p.off with keep ringing or emailing that you don't bother with… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 20/10/2013 by Abrus1 (1 review written)

Products are rubbish. Oven didn't last 1 year. Cooker falling to pieces after 1 and 1/2 years… Read Full Review

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★☆☆☆☆

“no customer care”

Written on: 18/10/2013

bought the double oven 20 months ago,no problem till the main oven stopped working,rang the showroom to see about getting it fixed,but no help at all,just told to fill in the form on the web site and some one will get back to me,looked at the form and it is just for returning new faulty goods,all i wanted was a price for someone to come and fix it,since the only place to buy the goods is off them i would expect them to have repairs in place,im am going to buy a new one but wont be going the 7… Read Full Review

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★☆☆☆☆

“PLEASE STAY AWAY BEEN RIPPED OFF”

Written on: 16/10/2013 by gareth589 (1 review written)

I have purchased on 12 September 2013 a LED Mood Hood and 60cm Splash Back. Today 16 OCT 2013 my kitchen fitter has got to the stage of fitting the splash back and cooker hood, he advised me that the cooker splash back was damaged. Quick call to PREMIER Customer Service and advised to E mail through there Returns Process. Very quickly I'm replied to and told bluntly that I should of checked within 24 hours and that my 28 Days under Sale&Supply Of Goods Act is not in force. Tried to argue… Read Full Review

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★☆☆☆☆

“No heart. Don't care about customers if things go wrong”

Written on: 13/10/2013

I ordered 3 items and paid by credit card on 24 July 2013. A total of £794.99 They were booked for delivery on order number on Wed 7/8/13. The date arrived and no items. I phoned to be informed that you couldn’t find the order though you had taken my money. They were trying to say I had not paid any money. I explained that the kitchen fitters needed to have the items in order not to delay (at cost) my kitchen. It took several days to trace my money and then I was given a NEW order number… Read Full Review

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★☆☆☆☆

“Completely useless ”

Written on: 26/09/2013 by Tory79 (1 review written)

After ordering my glass splash back I waited and waited after I phoned and no one could find my order and been told they would phone back which never happened so another phone call and there having trouble with stock they will phone back what do u know that call never came a frustrated 3 weeks later and still no sign I phoned and canceled my order a hour later I amazingly get a phone call to say they have found my order and it's the delivery company's fault for not delivering it and promise of… Read Full Review

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★★★★★

“coloured glass cooker splashback”

Written on: 19/09/2013

I have very recently purchased a glass splashback from them. Product arrived very quickly by courier which was included in reasonable carriage charges. Very pleased with this item and good service. I have sought advice from them over the phone very helpful. A company I would use again… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2013

Ordered a 5 ring white glass hob, arrived in 3 days, great product, very good price no problems at all, very good experience… Read Full Review

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★★★★★

“Would defo recommend them”

Written on: 18/09/2013

Bought a hood from premier range 2 months ago and just fitted it. It’s perfect looks great in my kitchen. Would defo recommend them… Read Full Review

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★☆☆☆☆

“Nice product, atrocious service”

Written on: 06/09/2013 by P155ed0ffwithPremier (1 review written)

I bought a hood from Premier and wish I hadn't bothered. The hood itself was fine. The splashback I bought to match it had a small manufacturers scratch but we cover it with marker pen and you would have to search to find it. We have high ceilings and when we put it up, we discovered the chimney part of it wasn't big enough. That was completely our fault but the chimneys aren't very high. I phoned and asked for an extension ( I mentioned the splashback and the guy said they'd had a lot of… Read Full Review

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★★★★☆

“Great value for money”

Written on: 29/08/2013

We have just fitted a new kitchen and purchased 5 ring gas hob/ double oven/ extractor hood/ microwave and a single oven. After reading the BAD REVIEWS i thought it would be best to visit the show room. On arrival i was greatly impressed with the layout and friendliness that greeted me. Each product was unwrapped and i was asked to inspect it for damage. The single oven did not match the double oven as there was not one in stock so they exchanged the doors so they all matched. Great… Read Full Review

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★★★★★

“Splash Back Easy Installation”

Written on: 27/08/2013 by homemaker12321 (1 review written)

Ordered a glass splash back and glue, arrive promptly and in good condition. The installation was easy with the the matching glue even for an amateur as myself. Everything is over in 25 minutes. Now it looks really good and protects my wall from cooking stains. Really good value and it seems these people knows kitchens well. I would recommend any kitchen to install one of these. Very useful and fuss free… Read Full Review

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★☆☆☆☆

“where is the review I wrote about 8 months agO??????”

Written on: 20/08/2013

Gas FSD 5 burner hob arrived on time,BUT the metal underside was bent had to be straightend by my gas fitter. Didnt bother to bring it to the attention of supplier based on the online reviews couldn't be bothered with the hassle. Hood,that was originaly ordered showed in stock, but in fact was out of stock, all updates were quoted as 6 weeks although they didnt know what each delivery would contain! Had to change spec of hood in order to receive an in stock item to have my kitchen completed… Read Full Review

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★★★★★

“Tops for value, if you know how”

Written on: 15/08/2013 by gragoten (1 review written)

Despite many negative responses, I was tempted by the wonderful designs and competitive prices and took the plunge. The goods arrived in 3 days but the box looked like it had a hard time. When I opened the set, it seems alright except for a small scratch near the back of the funnel. My installer put it up in less than 1 hour and he commented that it is not a basic product but an intermediate range in terms of looks, features and performance. The little scratch was not so visible so I decide… Read Full Review

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