Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.8 / 5
198
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★☆☆☆☆

“Unless ”

Written on: 29/01/2014

There are no words to describe this heap of rubbish, the customer service is the worse I have ever seen. Goods out of stock for 4 weeks and there return emails, can't even send a email to confirm the order is cancelled DON'T USE THEM… Read Full Review

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★☆☆☆☆

“Incredibly bad customer service”

Written on: 21/01/2014 by Fahadm150 (1 review written)

I purchased a hob from Premier range in september 2013. It was installed by my fitter in october after work was completed to my kitchen. A few weeks later, it developed a fault. After proving to Premier range it was fitted by a certified fitter, they sent a part to me assuming that everyone could open up and change an electrical part on a hob. Luckiy for them, I could but the part did nothing. Since then, they have refused to replace or refund me my money. All they say is that if i take it out… Read Full Review

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★☆☆☆☆

“Orange Splashback Issue”

Written on: 20/01/2014 by thill1974 (1 review written)

We purchased a Splashback and adhesive via the website, we got a fitter to fit the splashback! The disaster strikes.... the adhesive shows though the orange splash back it looks awful! They refunded the splashack only not the adhesive or the postage and refunded by a flaming cheque... AVOID LIKE THE PLAGUE! Products poor quality and customer services are rude and unhelpful! … Read Full Review

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★☆☆☆☆

“Worst customer service ever.”

Written on: 18/01/2014

We bought a hob and cooker hood in 2009 from PREMIER RANGE. The hob was great however the cooker hood started to pulse and switch on and off intermittantly. As the hood was still in guarantee we phoned and customer services asked us to email them. We received no reply. Again we phoned and again was asked to email them. I can not tell you how many times this happened but it was a lot. They never answered our emails and when we phoned we were fobbed off with "they could not take it over the… Read Full Review

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★★★★★

“Customer Service ”

Written on: 13/01/2014 by Iainwade (1 review written)

Wow i ordered online and collected, friendly and helpfully staff. The Mrs is made up top quality products Would recomend and will be buying again… Read Full Review

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★☆☆☆☆

“purchase of a cooker hood and filters”

Written on: 10/01/2014 by jjohnstone (1 review written)

Premier range are possibly one of the worse companies i have ever had to deal with and i will probably never buy on line any electrical appliance again. On the 4th October 2013 I ordered a cooker hood and at the time 2 filters for the hood. After 10 days i chased the order to be told that it was out of stock. and was unlikely to be back in stock for some time. I then chose an alternative hood which i believe was not as good, but was priced the same. This turned up 4 days later completely… Read Full Review

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★★★★★

“Great customer service ”

Written on: 09/01/2014 by bobby1111 (1 review written)

Great company lovely products at responsible prices. Would recommend this company to a friend… Read Full Review

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★★★★☆

“Glass splash back”

Written on: 08/01/2014

I bought a black glass splash back at a very reasonable price and can honestly say that I am over the moon with the product so far. Really fast delivery and it looks fab. I was dubious to buy anything from this company due to such bad reviews but I'm glad i took the chance… Read Full Review

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★★★★★

“Very good experience.”

Written on: 07/01/2014

Ordered a 5 ring black glass hob, arrived in 1 days, great product, very good price no problems at all, very good experience… Read Full Review

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★★★★★

“No problems at all”

Written on: 06/01/2014 by boutburnley (1 review written)

I saw them on amazon and the prices of the glass-backs where so cheap The item turn up as states and was amazing Well done Premier Range… Read Full Review

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★☆☆☆☆

“Totally Disgruntled Customer”

Written on: 04/01/2014 by RobertHomer (1 review written)

I purcased a splashback, which was guaranteed to me to be the same colour as the upstands which I also purchased. On arrival, the colours are completely different. Also the splashback is now revealing lifting in areas, where the company's provided adhesive was used. But the most infuriating thing is the complete lack of response from the company. So far it's been non existent. In such a climate as today, you would think businesses would try and keep customers satisfied. Nothing could be further… Read Full Review

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★☆☆☆☆

“terrible.”

Written on: 21/12/2013

After fitting the splash back with your adhesive. we could see the adhesive through the splash back . the sun was on it . see the pic . this can not be right to see the other side through the glass… Read Full Review

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★☆☆☆☆

“Poor Service, Low Customer Value”

Written on: 18/12/2013

Customer service a joke - no flexibility and reasonable approach. Avoid… Read Full Review

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★☆☆☆☆

“Awful product”

Written on: 15/12/2013

Don't buy one of these hobs. They are an awful product, terrible to clean. Gas pressure is lower than the usual steel hobs. After 2 years just changed back to a Hotpoint Stainless Steel Hob and now very happy. Don't waste your money on what appears to be a modern designer product, RUBBISH!!!!!!… Read Full Review

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★★★★★

“Great Prices”

Written on: 12/12/2013

I found them on ebay I order a glassback and it landed next day Great services… Read Full Review

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★★☆☆☆

“Not good value in the long run”

Written on: 10/12/2013 by madneeman (1 review written)

I was quite pleased with the oven, although it had to go back to have it's thermostat sorted.The trouble comes when 18 months after using it, the element blew and they do not supply parts, cannot repair and can't advise on where to get a compatable element. The element went on fire. Luckily we were there as it happened when we turned the oven on. The products look good,but in the long run it costs you more as you will end up having to buy another, and sorry that you didn't do this in the… Read Full Review

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★☆☆☆☆

“DO NOT USE Premier Range YOU WILL LOSE YOUR MONEY!!!”

Written on: 09/12/2013 by 8965248 (1 review written)

I purchased a cooker hood from premier range it has not worked from the time it arrived. 10 months later and still no refund or a replacement. THE WORST company, I have ever had dealings with. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“dont go there”

Written on: 27/11/2013

they are terrible don't waste you money .they take the money then fob you of with lies.about it will be there tomorrow am still waiting… Read Full Review

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★★☆☆☆

“Wish I had read reviews first”

Written on: 15/11/2013 by wendiwu (2 reviews written)

I ordered the 90cm mood cooker hood with shaped/fitted splashback because my kitchen designer said he had bought from Premier for his own kitchen - a recommendation I thought!I placed my order on line and all seemed to go through ok. Next day someone phoned to say the product was out of stock.When I asked why it wasn't listed as OOS on their web site I was told that the person who updates their website doesn't work very often! Anyway after a couple of weeks they phoned to say the model I had… Read Full Review

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★★★★★

“I honestly can't believe some of the reviews”

Written on: 11/11/2013 by rallieonline (1 review written)

I honestly can't believe some of the reviews on this site. I had nothing but a good experience with Premier Range. In fact, i only came on this site to say so and I'm shocked at some of the comments. I ordered my oven over the phone and the staff could not have been nicer., They told me everything I needed to know and told when my oven would be delivered. They weren't wrong, it arrived 2 days later and looks just the ticket in my kitchen. A great place to buy and I will be recommending them to… Read Full Review

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