Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.7 / 5
42% of users recommend this
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★☆☆☆☆

“No heart. Don't care about customers if things go wrong”

Written on: 13/10/2013

I ordered 3 items and paid by credit card on 24 July 2013. A total of £794.99 They were booked for delivery on order number on Wed 7/8/13. The date arrived and no items. I phoned to be informed that you couldn’t find the order though you had taken my money. They were trying to say I had not paid any money. I explained that the kitchen fitters needed to have the items in order not to delay (at cost) my kitchen. It took several days to trace my money and then I was given a NEW order number… Read Full Review

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★☆☆☆☆

“Completely useless ”

Written on: 26/09/2013 by Tory79 (1 review written)

After ordering my glass splash back I waited and waited after I phoned and no one could find my order and been told they would phone back which never happened so another phone call and there having trouble with stock they will phone back what do u know that call never came a frustrated 3 weeks later and still no sign I phoned and canceled my order a hour later I amazingly get a phone call to say they have found my order and it's the delivery company's fault for not delivering it and promise of… Read Full Review

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★★★★★

“coloured glass cooker splashback”

Written on: 19/09/2013

I have very recently purchased a glass splashback from them. Product arrived very quickly by courier which was included in reasonable carriage charges. Very pleased with this item and good service. I have sought advice from them over the phone very helpful. A company I would use again… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2013

Ordered a 5 ring white glass hob, arrived in 3 days, great product, very good price no problems at all, very good experience… Read Full Review

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★★★★★

“Would defo recommend them”

Written on: 18/09/2013

Bought a hood from premier range 2 months ago and just fitted it. It’s perfect looks great in my kitchen. Would defo recommend them… Read Full Review

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★☆☆☆☆

“Nice product, atrocious service”

Written on: 06/09/2013 by P155ed0ffwithPremier (1 review written)

I bought a hood from Premier and wish I hadn't bothered. The hood itself was fine. The splashback I bought to match it had a small manufacturers scratch but we cover it with marker pen and you would have to search to find it. We have high ceilings and when we put it up, we discovered the chimney part of it wasn't big enough. That was completely our fault but the chimneys aren't very high. I phoned and asked for an extension ( I mentioned the splashback and the guy said they'd had a lot of… Read Full Review

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★★★★☆

“Great value for money”

Written on: 29/08/2013

We have just fitted a new kitchen and purchased 5 ring gas hob/ double oven/ extractor hood/ microwave and a single oven. After reading the BAD REVIEWS i thought it would be best to visit the show room. On arrival i was greatly impressed with the layout and friendliness that greeted me. Each product was unwrapped and i was asked to inspect it for damage. The single oven did not match the double oven as there was not one in stock so they exchanged the doors so they all matched. Great… Read Full Review

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★★★★★

“Splash Back Easy Installation”

Written on: 27/08/2013 by homemaker12321 (1 review written)

Ordered a glass splash back and glue, arrive promptly and in good condition. The installation was easy with the the matching glue even for an amateur as myself. Everything is over in 25 minutes. Now it looks really good and protects my wall from cooking stains. Really good value and it seems these people knows kitchens well. I would recommend any kitchen to install one of these. Very useful and fuss free… Read Full Review

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★☆☆☆☆

“where is the review I wrote about 8 months agO??????”

Written on: 20/08/2013

Gas FSD 5 burner hob arrived on time,BUT the metal underside was bent had to be straightend by my gas fitter. Didnt bother to bring it to the attention of supplier based on the online reviews couldn't be bothered with the hassle. Hood,that was originaly ordered showed in stock, but in fact was out of stock, all updates were quoted as 6 weeks although they didnt know what each delivery would contain! Had to change spec of hood in order to receive an in stock item to have my kitchen completed… Read Full Review

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★★★★★

“Tops for value, if you know how”

Written on: 15/08/2013 by gragoten (1 review written)

Despite many negative responses, I was tempted by the wonderful designs and competitive prices and took the plunge. The goods arrived in 3 days but the box looked like it had a hard time. When I opened the set, it seems alright except for a small scratch near the back of the funnel. My installer put it up in less than 1 hour and he commented that it is not a basic product but an intermediate range in terms of looks, features and performance. The little scratch was not so visible so I decide… Read Full Review

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★★★★★

“Good support, nice kitchen hood”

Written on: 15/08/2013 by cathygao (1 review written)

I did the installation myself, it was easy enough. But I had some problems with the telescopic funnels and they were very kind to talk me through the process. Although I scratched the funnels, the seller was really kind to let me have a new one for free, although I paid the shipping cost, I think it was reasonable. The hood works perfectly, on speed 1 very quiet and on speed 3, clears all the cooking fumes in no time. It is also very classy design. I am glad this turn out good and much simpler… Read Full Review

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★★★★☆

“Turns out alright”

Written on: 06/08/2013 by dadidi123 (1 review written)

This is the first time I am making a major purchase from the internet. The items a glass hob with 5 burners arrived promptly. Our gas installer did the job in a couple of minutes, seems like quite easy. He also commented that this product is of high specifications and should be quite expensive. I think this seller give very good value and they seem to know what they are doing… Read Full Review

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★★★★★

“KITCHEN SPECIALIST, GREAT VALUE”

Written on: 06/08/2013 by mydoggreat (1 review written)

I bought several items from the seller. Hood, cooktop and oven by visiting their showroom at Todmorden. The showroom was quite impressive, well kept. The products seems to be of latest design and full of useful features. I was so impressed by their profesionalism that I bought 3 items at one go. As I was shoppong around I new the prices where very very competitive. BAck home, our renovator installed the items without fuss and the appliances all run as expected. No difference from the more… Read Full Review

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★★★★★

“Reliable seller, delivered as promised”

Written on: 06/08/2013 by Mahmuds (1 review written)

I found this company and bought an commercial grill for my restaurant. When the product arrived, it is as per described on the website. After running the grill for 2 week,s I would say that it functions much like others that cost several times more. I would certainly recommend this seller and I should be getting another product from them soon… Read Full Review

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★★★★★

“Attractive good value product”

Written on: 04/08/2013 by dandi888 (1 review written)

I was referred by my neighbour and decide to visit their showroom. There I settled on a gas top and a glass kitchen exhaust. We collected it from the warehouse ourselves, saving freight charges. Our renovator installed the items and they functioned nicely from day 1 until now which is about 6 months already. I get nice comments from my friends and I checked equivalent products cost several times more at retail stores. Strongly recommended… Read Full Review

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★★★★★

“Reliable seller, nice product”

Written on: 03/08/2013 by aero1 (1 review written)

Bought a cooker hood PR81. Item was delivered punctually as promised and was installed by a professional electrician. Don't seem like too difficult to install. The motorized function was impressive and a product with this feature would should cost many more times. The suction seems powerful and noise level quite low even at 3rd speed. The LED is energy saving and lights up the work area quite good and in white light. Would recommend this seller… Read Full Review

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★☆☆☆☆

“BEWARE THIS COMPANY USE AT YOUR OWN RISK”

Written on: 02/08/2013 by JoJax (1 review written)

We ordered a R-91-90B Cooker hood online from Premier Range at the beginning of June. I was emailed on the Monday asking me to contact them as their was a problem with my order, they explained that unfortunately that item was out of stock and would be 6 weeks before they could deliver it. We were happy to wait as we were renovating our kitchen and wouldn't need it before then! Anyway 6 weeks came and still I hadn't heard anything so I called and spoke to a a lady who said she was unsure why we… Read Full Review

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★★★★☆

“May I was lucky - but I can't complain”

Written on: 28/07/2013

I ordered a splashback and some upstands in glass, on the phone. Very helpful and friendly - and also guided me to make the right choice. I made two orders - the first one was a bit slow arriving, but once I rang up to ask when it was due it arrived within a day. The other order arrived within 3 days. The people I spoke to were friendly and helpful. The splashback and upstands themselves are of good quality and the colour is pretty close to the one shown on the webpage. My tiler was… Read Full Review

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★☆☆☆☆

“Worst online shopping experience I've ever had”

Written on: 22/07/2013 by Ash066 (1 review written)

I wish I'd read these reviews BEFORE I placed my order. All the comments about bad customer service, no communication on delivery dates, and also the ducking and weaving about refunding money all came true for me. We ordered a glass hob; which was a specific size. That was in March, with a promised delivery of three days. After many calls, and many promises that it would be delivered at the end of each month, it's now the end of July and we've seen nothing of the hob. The company offered me 3… Read Full Review

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★☆☆☆☆

“DO NOT BUY from Premier Range”

Written on: 17/07/2013

I purchased an island hood from premier range, the motor & hood are not compatable, on calling, I was told the problem and they would send a new part. They expect you, to take apart the hood, and fit the part your self. The part has never arrived. There customer service is appauling. There inability to resolve the problem is beond belief… Read Full Review

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