written by lrNolan192 on 13/09/2016
What can I say but WOW , from the instructions on how to download my photos to the way they keep in touch with all details from receiving , producing and dispatching - this company have got it right , my canvas arrived in excellent packaging and the product is superb , just what I wanted , highly recommend
written by DBEVERLEY7 on 21/08/2016
At first I had problems uploading my photos but contacted the company and received very good instructions and steps to do it. Received my canvas and was absolutely delighted with the quality and finished product. Watched the video on how to put it together and now it is perfect on my wall. Would definitely use them again
written by Elsejon on 24/06/2016
I received my You Frame canvas unfortunately I was sent the frames for a 16x16 canvas when I had a 12x16 canvas. I rang the company and spoke to an extremely helpful lady who said she'd send me the 2x12" bars that I needed. They arrived the next day. I completed putting my canvas together. I now just need the hubby to hang my canvas!! I was very impressed with customer service. The finished product looks great, I'd never had to put together a canvas before but I found it an easy process. The finished product looks great and I shall use this company again
written by on 23/04/2016
Photograph taken on Thursday, hanging on our wall 8 days later. Excellent quality and price. Super fast service. Well done. Self assembly of frame completely straightforward. Highly recommended.
written by Yvonne0459 on 08/04/2016
I ordered two heart shaped canvases with 100 photographs in each The first one has already arrived and I only uploaded the photos three days ago. I am amazed at the technology, the positioning of the photographs and the overall look - it is just fantastic and I am a perfectionist I originally uploaded the photos in the wrong format as I'm hopeless with technology being an old git!!!! You immediately contacted me to advise me of this with full guidance. I am absolutely delighted I am due to go on a safari in Kenya shortly and will certainly be sending my photos from that off to you for another canvas Well done to you all - perfect product and great service Thank you
written by lynco on 11/02/2016
i had a groupon voucher that really refused to work but i went to live help and a member of staff named bert totally sorted my problem
written by SamuelKoch on 11/02/2016
I ordered a canvas from Creative Canvas Company through Wowcher. For A1 (30" x 20") the cost was £12 (instead of £73.99) with £7.95 delivery charge. This is an amazing deal but was certainly not too good to be true. The canvas was produced and dispatched immediately and I received it within 3 working days. The canvas is of excellent quality. Over the moon with my canvas!
written by on 09/02/2016
I had the pleasure to chat with the most helpful ladies many thanks for all your help. Highly recommended to all
written by Hopper289 on 31/12/2015
Ordered in plenty of time, according to their website, for pre-christmas delivery. Needless to say it hasn't arrived despite several emails promising it. They have now agreed to send it to different address because we're no longer in our Christmas accommodation but say it will be up to end of 2nd week of January (i.e. 10th January) before it arrives which makes it just short of a month from order. And they want me to guarantee someone will be in to take delivery, which we would have been had they delivered on the promised timescale and won't be after we've gone back to work. Their "live chat" customer service is appalling, evasive and unhelpful - wouldn't even apologise until I put them on the spot about it. In short, don't use this company.
written by Kanevr389 on 29/12/2015
I ordered a canvas using a groupon voucher. Not only was I impressed with the product (the print looked amazing) but also the speedy delivery, which meant it came in time for Christmas. The canvas was a gift for friends and they absolutely loved it. I would definitely recommend Youframe to friends.
written by Mariase on 18/11/2015
I ordered a canvas through Groupon, and was supposed to receive it 10 days later. It arrived sooner then that, but I was unfortunately unable to receive it. The frame was sent back to YouFrame, who was kind enough to send it again, without any extra cost. Thank you for a great service!
written by on 17/11/2015
Although previous 16x16 hearts had been really good the 20x20 heart I received had a couple of double overlapping photo's to the extent one* photo had only a centre section showing. * you wouldn't believe how many 1000's of photo's I had to search through for that one, the other 99 were already on my hard drive. Before I assembled the frame I contacted livechat on Youframe website, was advised that they were only to happy to review, if I could email a photo showing my disappointments. Youframe kept me updated by email and within days a new perfect canvass arrived in good time for my wife's special birthday. At her family party the canvas with 100 photo's was the talking point of the evening.
written by lionelblair34 on 13/11/2015
one of the most helpful ladies many thanks for all your help recommended to all
written by LuluBarron on 22/10/2015
Really easy to order, gots lots of updates along the Oder/delivery process and the finished product is amazing. Very good quality, well packaged and arrived very promptly once I had sent the photos to them.. Really great present for my mum who is suffering from dementia so she can recognise the grandchildren. Highly recommend this company and product.
written by Carolyn84 on 21/10/2015
Ordered 2 collage canvas prints through Groupon, one for me & one as a Xmas present. Simple to order & transfer photos. Had an email to ask me to specify a main image which I did. Took about 2 weeks from start to finish. Am over the moon with the finished products - they look amazing. Quality of the canvas is good as is the printing. Can't complain, excellent service & quality. Will definitely recommend to friends and family. Many thanks
written by Ben101 on 15/10/2015
The customer service is excellent the lady who dealt with us was very helpful and took us through everything step by step.icannot comment on the final product yet as haven't received it yet but have only just finished sending the pictures through so have a few days before they arrive but I will re write another review on the final product once received but I'm sure it's going to be absolutely fine.Thanks again.
written by NyasiaMcClanahan471 on 14/10/2015
I spoke to a very very nice lady and she was amazing, she took me through everything step by step and even gave me her email address so I could show her the picture I wanted and made sure it was the correct size. I appreciated this very much, my order has now been completed and I know that it has been done correctly. She stayed on the chatline until I was able to say that the order had gone through and I had an email to confirm this
written by Chezjon on 11/10/2015
Ordered a canvas with an Amazon local voucher, the whole process was very straightforward and easy. It arrived in about 4 days and we were very pleased with it, the quality was superb and the frame and stretching process couldn't have been simpler. We'll definitely use this company again, great service!!!
written by Wood274 on 16/09/2015
Thank for dealing with my order in a friendly, helpful manner. I am delighted with the canvas prints. Excellent service.
written by 1Curran on 09/09/2015
Great customer service from start to finish. They helped to add a personalised written message to my photo montage..which was a special birthday gift for a friend. Canvas arrived very quickly too! There was full communication throughout the whole order and photo upload process. Canvas easy to assemble. Have shopped with you-frame before and will definitely shop with them again. Very satisfied customer
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As rated by our community of reviewers
Bernie007's Comment
Written on: 20/01/2016
Hello
Firstly, please except my sincere apologise for the experience you have had with You Frame International. Could you please email me your order ref, so that I can look further into this for you.
Our lead time was to allow 7/10 working days for dispatch on receipt of your order details/image transfer if applicable.
Thank you
Cheryl