Servicing Stop Ltd Reviews - www.servicingstop.co.uk

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“MOT & Full Service”

Written on: 29/01/2014

So easy to book mot & full service. Collection & delivery fantastic. Payment quick, easy & secure. Price very competitive. Will use them again next time… Read Full Review

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“Too sales focused once you hand over your keys. Beware!!”

Written on: 28/01/2014 by Martfree1972 (1 review written)

So the booking process and initial price transparency is great, but as soon you hand over the keys expect a nasty surprise soon after. The customer service is clearly sales drive and try to push you to make a quick decision regarding further repairs from a battery replacement to welding a bracket for the exhaust. My car passed it's mot exactly 1 month back so if any these repairs were serious surely it would have been flagged then. Overall you are paying for someone to collect and convenience… Read Full Review

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“FORD FOCUS INTERIM SERVICE”

Written on: 25/01/2014

Booked an service for my 12,000 mile, 2 year old Ford Focus on-line at what seemed a good price of c.£104. Car was duly taken away on the appointed day to a garage (unknown to me) about 5 miles away - so far so good. Mid afternoon I received a phone call telling me that the car needed "specialist" engine oil at an extra cost of £35 plus a recommended brake fluid flush and replace at something like £55. I said I didn't really want either but was told that if I didn't have the engine oil they… Read Full Review

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Bobfog's Comment

Written on: 17/02/2014

same happened to me 17/2/14 they know what is required when you book ,so why not qoute the correct price - will not re book .

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“Seemed like a good idea "stress free servicing and...”

Written on: 24/01/2014 by Nuttie (1 review written)

Seemed like a good idea "stress free servicing and mot". Car failed MOT and part needed from dealer was not available until the following day, so far not a major problem. The garage had left their van on my drive, again not a major problem for a day but was left overnight which became a problem when 2 other cars retuned in the evening. My car was not collected until the deadline of 10am. The following day the car was repaired and I was then advised of the code for payment. This was at 3.45pm… Read Full Review

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“Did exactly what I wanted”

Written on: 22/01/2014 by AR75 (1 review written)

I got a quote for a full service and MOT, with my car being picked up and delivered at work the day after getting paid. There was no problem in arranging the date, I was given a couple of reminders before the date, the time was re-arranged to be more convenient to me. Come the day, came the mechanic, who arrived slightly early (early enough for him to be ready for me, not so early that I felt uncomfortable to have kept him waiting). My car was taken away, a couple of hours later I was told… Read Full Review

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“VW Golf Service”

Written on: 21/01/2014 by Bod727 (1 review written)

Unfortunately I had a bad experience with this company. Was unsure in the first place as the reviews I read were 5050, but I took the risk but it turned out to be very disappointing and I feel quite angry. Customer Service is pretty much non existent, it is a faceless company who try all the tricks to claw money from you. I have a VW Golf that required an interim service - quoted £214, which was about £50 cheaper than a VW Service Dealer. Firstly they were late picking the car up. I… Read Full Review

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“Worth the Risk”

Written on: 21/01/2014

You never know these days, I saw the advert on Google and took a chance, this was soley for an MOT they quoted £24 and that's just what I paid including collection and delivery. As with any car over 3 yrs old, you never know, this time I guess I got lucky, who knows what may happen next time, I drive a Toyota Auris 2006… Read Full Review

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“Zero rating The worst...never use this service! ”

Written on: 18/01/2014

Disaster from start to finish - catalogue of mistakes. Salesy customer support that just talked over me and gave me conflicting information and sent me invoices littered with spelling and incorrect information. I asked 3 times for a breakdown of works and was ignored and then I realised that they majorly overcharged me for my work. They are a brokerage service so have to mark everything up to make their cut. Go direct to an honest garage in future!! To top it all off they forgot to stamp my… Read Full Review

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“Service at its VERY BEST!”

Written on: 16/01/2014

From the first telephone conversation to my car being returned to my office, the courtesy, promptness was far more than expected. Also the keenest price around. Look forward to dealing with you again. Thank you all… Read Full Review

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“The future of servicing”

Written on: 15/01/2014 by Glen_Martin (1 review written)

I was very wary of a website bearing gifts but decided to give it a go. The price quoted was nearly 50% cheaper than the dealer price so it was a great incentive. My car was picked up at 9am by two smartly dressed guys - not your typical mechanic in oily overalls. It was explained to me that the car would be returned once conformation of payment had been made. The car did need a couple of extra jobs above the service cost which did not surprise me and i have checked prices of parts with other… Read Full Review

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“Avoid this company at all costs!!!!!!!!!!!!”

Written on: 14/01/2014 by Plush (1 review written)

Simply terrible....zero ratings. They do not have the ability or capability to handle proper servicing. Their customer care is a disaster. Their motto should be ' over commit, over charge, under deliver on service' . I now have to bring my car to a main dealer to get it serviced properly. I should have read the postings in this URL prior to ever doing business with them. The only consolidation is to tell my friends and relations to avoid this company… Read Full Review

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“Quick Easy Efficient”

Written on: 12/01/2014

I was very unsure about using this service from some extremely bad reviews online but at £100 less than what I was quoted at my regular garage, I thought I would give it a try. The garage called me the day before and they were extremely polite and courteous. I was called in the morning of the service and my car was promptly picked up at 8.30. The garage then called me to let me know that my car had been serviced and of only a couple of minor faults to watch out for. No hard sell or hidden… Read Full Review

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“Terrible company. Avoid them”

Written on: 11/01/2014

I was charged over £700 for a full service and to fix other certain parts. The cost of repair is not the issue. That is fine. Below is a list of faults made by ServiceStop: - 1. I was originally told payment could not be taken over the phone for security reasons, and I would get an email. After calling twice to confirm my email, it was decided by ServiceStop not to bother with the email, and take payment over the phone after all. I do not understand how security was suddenly improved from you… Read Full Review

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“very poor customer service”

Written on: 11/01/2014 by AdamMirza (1 review written)

Booked my vehicle in for service 10/01/2014 and informed it would be collected between 8am and 10am. At 11am I contacted servicestop to be informed that it had not been flagged up on the garages system? They then assured me the vehicle would be collected by 11.30am. It was actually collected at 12pm with no apology or reason for the delay. I did not receive a call to tell me my vehicle was ready to be paid for and returned? I had received 2 texts asking me to contact servicestop at 3.34pm and… Read Full Review

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“They give garages a bad rep”

Written on: 10/01/2014 by ServicingStopSucks (1 review written)

I want to give these guys 0 stars. Seriously, that bad. Terrible service, bad garages to do the work, lots of problems after servicing with faults showing up that they claim are a coincidence, trying to add on lots of unnecessary extra replacements or bits of work. They start out looking like they'll be cheap and it only goes up from there. They're cheap in the bad sense of the word. Go to a local independent garage. Get good, honest people to work on your car. It'll start off sounding… Read Full Review

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Servicingstopsucks's Response to ServicingStopSucks's Review

Written on: 10/01/2014

This isn't an isolated incident as you'll see from the other reviews and it's even worse judging by all the people who've had problems.

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“Watch out for rip off additions”

Written on: 02/01/2014

Service stop looked great on paper, pick up was bang on 8am, less than two hours later receive a phone call detailing the car "needed" an additional £600 worth of work including an additional £60 for low ash oil (£4.80 per litre retail at Halfords), £55.00 for brake fluid replacement when all needed was a top up, £264 replacement suspension arm??? with £60 on top for re-tracking, £40 for an engine flush and so it goes on. When questioned about the true need and the validity of pricing… Read Full Review

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“Will never service my car at this place again!”

Written on: 27/12/2013 by BMW318 (1 review written)

My car was picked up an hour late. Once in service I had a call from the mechanic advising me of parts and other extras that need to be changed and quoted rediculous price. He also advised that the costs can not be reduced, when I refuse for parts to be changed and told I just want my car back he said he can actually give me a discount, which means he was trying to rip me off at first! As i needed new wipers I asked only for them to be changed he said that he only charges for the wipers. When… Read Full Review

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“Excellent service again”

Written on: 22/12/2013

Third year of using Servicing Stop now, and once again up,to expectations. Far cheaper the local Jaguar agent. Car collected and re delivered on time. All additional work required notified before commencement of servicing and option of having this done or not given. No complaints at all and will certainly use again when next service due… Read Full Review

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“Very good service!!”

Written on: 21/12/2013

I would like to thank the servicingstop team for their excellent service. My experience with them for the first time has been amazing and stress free, good communication levels and they get the job you require done, no works are undertaken without your approval, a quote is provided prior to the works taking place and they do not pressure you in getting items replaced or repaired as they just recommend what might be best for your vehicle. I will be using them again in the near future. 100%… Read Full Review

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“Excellent value for money”

Written on: 18/12/2013 by Xoxkatyxox (1 review written)

Great price! Great fast and efficient service! Would highly recommend! Staff were polite and friendly. Prices for required work were good and car was back within 5 hours!… Read Full Review

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