Servicing Stop Ltd Reviews - www.servicingstop.co.uk

River Front, Middlesex, London, EN1 3TF
★★★★☆
3.6 / 5
1485
69% of users recommend this
  • Value For Money

Description (provided by business)

Since being founded in 2008, Servicing Stop has been revolutionising the way we get our cars serviced, with the sole intention of making the experience better for the customer. When you book your car service with Servicing Stop, you’re booking with the UK’s most convenient car service provider. With a unique system that includes FREE collection and delivery from any location you choose, before and after the service;all our car services come with a 12-month parts and labour guarantee, offering unrivalled peace of mind until it’s time for your next service. With an enormous network of over 1500 garages nationwide, Servicing Stop makes car servicing easy with no hassle, and no fuss. Don’t delay, book today!
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Servicing Stop Ltd - www.servicingstop.co.uk
Servicing Stop Ltd - www.servicingstop.co.uk
Servicing Stop Ltd - www.servicingstop.co.uk

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“Good convenient service”

Written on: 17/10/2016 by Shirley1303 (1 review written)

Quick, easy to book and a convenient way to get your car serviced. Car was taken, serviced and delivered in a very timely manner. Great customer service! Only downside was the additional card fee handling and no option to pay in cash… Read Full Review

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“Convenient, efficient online car servicing.”

Written on: 17/10/2016 by Razbeatle (1 review written)

I have used Servicing Stop for the last three years. The vehicle has been collected promptly and returned later in the day with the MOT and all necessary work completed. This year several minor servicing needs were met and I was advised about uneven tyre wear, but not pressured to fit new tyres. The price of the service and MOT has been very cheap. I cannot comment on the cost of the work carried out as I do not have comparative quotes. This year I had not booked the service, but I got a timely… Read Full Review

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“Do not use , this is the worst company ”

Written on: 16/10/2016 by Anglwh (1 review written)

So as a busy mum & business owner this sounded idea, for me, however I was told essential work needed done which I agreed to , trusting what this company advised . Turns out this extra work over and above the service an extra £160 was not needed v upsetting , several emails later . 3 with no response & eventually 1 reply not addressing my concerns , and then nothing. Terrible customer service . Would love a reply to my complaint … Read Full Review

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“Intermediate service”

Written on: 15/10/2016 by cherryandwhite1 (1 review written)

Excellent service, picked up on time delivered back on time, all paperwork present and correct. All told a first class service. This is my 3rd service with service stop and it wont be my last, well done… Read Full Review

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“Did what they said! ”

Written on: 15/10/2016 by Anubision (1 review written)

Collected car, did the service, delivered car all good!… Read Full Review

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“Complete waste of time”

Written on: 13/10/2016 by BigNyj (2 reviews written)

Booked my Merc in for a full service and SStop rang to cancel 20-hours before they were due to collect the car, couldn't fit me in. 1500 garages nationally? I think not! Rang them back to rearrange for another date - told no problem would email and text a confirmation. Silence. How many times do I have to be let down before the penny drops? So I've booked in at a main dealer. Sometimes money isn't the only consideration, service must count for something… Read Full Review

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By Servicingstop

Written on: 14/10/2016

Dear Customer, thank you for your feedback and taking the time to review our services on Review Centre. I am extremely sorry to learn of your recent unsatisfactory encounter with Servicing Stop. It's always disconcerting to learn that our customers have been let down due to a booking which did not proceed as scheduled. I would like to take this opportunity to thank you for bringing this issue to light as this will forwarded on to our Customer Care Manager to look into so this does not reoccur within the near future. Once again, apologies for any inconvenience we may have caused. Best regards, Dorothy at Servicing Stop.

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“Appalling customer service! Avoid at all costs!!”

Written on: 13/10/2016 by Lesliecl391 (1 review written)

After I received my car back following the service the windscreen fluid reservoir cap was missing. There was no need to remove this part anyway as it clips open for refilling. After many, many e mails and countless failed promises to call me back I was eventually offered a refund of only £5 after paying £183.12 for the service!! The missing part will cost me £7.71 plus VAT and I have to travel 35 miles to collect it. The customer services officer appeared completely disinterested and bored… Read Full Review

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By Servicingstop

Written on: 14/10/2016

Dear Customer, I am sorry to learn of your recent unsatisfactory encounter with Servicing Stop. I am aware you recently corresponded with one of our Customer Care Advisers with regards to your outstanding query whom provided you with further options to rectify this for you. Should you have any further questions, feel free to submit them via email and we will get back to you within 24-hours. Although this may take slightly longer due to the weekend period ahead. Thank you for your feedback, and for taking the time to review our services. Best regards, Dorothy at Servicing Stop.

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“Facts only”

Written on: 11/10/2016

My 2012 VW Touran needed a full service at 20000 miles 1.00 FULL SERVICE (LABOUR) 95.85 95.85 20.00 19.17 4.30 CHANGE OIL 0.00 0.00 20.00 0.00 1.00 CHANGE OIL FILTER 0.00 0.00 20.00 0.00 1.00 CHANGE AIR FILTER 0.00 0.00 20.00 0.00 0.00 CHANGE FUEL FILTER (IF REQUIRED) 0.00 0.00 20.00 0.00 1.00 COLLECTION & DELIVERY 0.00 0.00 20.00 0.00 1.00 BRAKE FLUID 59.00 59.00 20.00 11.80 1.00 ENGINE COOLANT 40.00 40.00 20.00 8.00 1.00 FUEL CLEANER 20.00 20.00 20.00 4.00 Total Net Amount… Read Full Review

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By Servicingstop

Written on: 12/10/2016

Dear Customer. Thank you for letting us know of your views regarding a recent service you had with us at Servicing Stop. Firstly, I would like to apologise for the late delivery of your vehicle. Unfortunately we can not always determine whether our garages will collect and deliver within the arranged time-frame. However, I thank you tremendously for bringing this to light. I will notify the Allocations Dept. to ensure this does not reoccur in the future. Best regards, Dorothy at Servicing Stop.

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“Excellent service, very helpful”

Written on: 05/10/2016 by Gibbo55 (1 review written)

Great service at a great price. Car picked up and returned as promised. I even booked my next years service at half price for only £25 deposit up front, and that can be returned if I change my mind - fantastic, thank you … Read Full Review

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“totaly dissopointed stay away ”

Written on: 27/09/2016 by 112Reeves (1 review written)

full service not carried out engine failed sparking plug next day blamed supplier replaced all new disk & brake pads ok rest I cant find the right words & dont complain because its pass the buck time.To get my car back I had to take the driver back garage used 26 miles round trip & I live in the town full of garages… Read Full Review

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By Servicingstop

Written on: 30/09/2016

Dear Customer, I am extremely sorry to learn of your recent unsatisfactory encounter with us at Servicing Stop. Should you wish to fast-track any outstanding concerns for our Customer Team Dept. to assist you with, please feel free in doing so. I apologise for any inconvenience we may have caused you. Best Regards, Dorothy at Servicing Stop.

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“Unreliable service, do NOT use”

Written on: 25/09/2016 by GisselleArsenault347 (1 review written)

Car booked in with date given by Servicing Stop, a week later! Arranged collection of my car by them. The day before, Servicing Stop informed me they cant do the date they gave me! Also they cant collect my car as promised! I was expected to deliver it! The point in choosing this company was they collected and dealt with my MOT, not a do it yourself service! Very disappointed at the rubbish service and having to find a reliable garage at such short notice on a Sunday… Read Full Review

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By Servicingstop

Written on: 04/10/2016

I am extremely sorry to learn your booking did not proceed as scheduled with us at Servicing Stop. Should you wish to submit any outstanding issues to our Customer Team Dept. feel free in doing so by selecting the [Email] option on top of this page. Be sure to receive a response within 24-hours. Best regards, Dorothy at Servicing Stop.

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“fast but poor”

Written on: 22/09/2016 by cooljools (1 review written)

They came for car for a full petrol service. and brought it back very quickly. I only had a service because was going on a long distance holiday, and didn't want it breaking down. It broke down near our destination. Called out AA they said spark plugs weren't even tightened - which caused the car to lose power. However it was also found the exhaust was corroded. They never mentioned this to me. Also the timing belt was loose and about to break. Surely service stop should have noticed this and… Read Full Review

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By Servicingstop

Written on: 04/10/2016

Extremely sorry to learn of the complications you are currently experiencing. You have outlined a few issues with regards to the condition of your vehicle after undergoing a service at Servicing Stop. Should you wish to escalate these concerns and ensure they get seen to by our Customer Team Dept. please click on the [Email] option on the top of this page. Be sure to be met by one of our Customer Team agents within 24-hours after submission. Best regards, Dorothy at Servicing Stop.

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“Choose Servicing Stop if you have very deep pockets!...”

Written on: 22/09/2016 by seabro (1 review written)

I made the mistake of choosing Servicing Stop once for my MOT, and as per the reluctance I had from the beginning, it turned out to be a big mistake. Did I really think I could have someone collect my car, take it away, MOT it and drop it back to me for twenty-four pounds? Deep down I knew it was too good to be true. My trusty MX5 had always sailed through MOTs and now it was for sale. The MOT was not due but I was putting 12 months on it for sale purposes. The only reason I chose Servicing… Read Full Review

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“Don't like being taken for a fool”

Written on: 20/09/2016 by Momkey11 (1 review written)

Service and mot booked at really good price. Car collection great and the young lad explained everything that would happen. My issue was when the call centre called me and told me car had passed but a couple of things were noticed during the service and needed doing. He told me the brake fluid needed changing!. I pointed out this was done on my last service, he then replied oh in there was nothing in last years service page to say it had been done but hie will tell the garage not to do it… Read Full Review

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By Servicingstop

Written on: 04/10/2016

I am really sorry to learn of your disappointment with Servicing Stop. Should you wish to forward any outstanding queries regarding the service you had with us recently, please feel free in doing so by clicking on the [Email] option at the top of this page. You will be met promptly by one of our Customer Service Agents within the next 24-hours. Best regards, Dorothy at Servicing Stop

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“OK if you avoid the upselling”

Written on: 16/09/2016 by Chavez343 (1 review written)

The agent phoned me and told me that there was a dangerous amount of water in the brake fluid and it needed replacing. I researched this - found the mechanic who was doing the service and discovered there was only 1percent moisture - needs replacing if over 3 percent - usually increase by 1 percent per year Hence it was very safe and did not need replacing Basic service is cheap - but they make their money bu upselling. This is borderline dishonest. It is difficult for lay people to work out… Read Full Review

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“OK if you avoid the upselling”

Written on: 16/09/2016 by Chavez343 (1 review written)

The agent phoned me and told me that there was a dangerous amount of water in the brake fluid and it needed replacing. I researched this - found the mechanic who was doing the service and discovered there was only 1percent moisture - needs replacing if over 3 percent - usually increase by 1 percent per year Hence it was very safe and did not need replacing Basic service is cheap - but they make their money bu upselling. This is borderline dishonest. It is difficult for lay people to work out… Read Full Review

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“Low price servicing for £90 but then they try and add...”

Written on: 16/09/2016

Low price servicing for £90 but then they try and add extras £50 for ant freeze,£40 for brake fluid, £25 for (special oil ) and £50 for a fuel treatment. I didn't get any done but if I had would have added another £165 to the price......makes you wonder if the work has been carried out properly… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 10/09/2016 by mjChoate422 (1 review written)

The car was taken for a "Full" service it came back worse than it went in. Had a smell of oil for days and half the jobs on check list were missed. They claimed to have changed the diesel filter on my petrol car. I complained as was told to pay £80 for an independent inspection at my cost to prove the work was not done. I also questioned the claim they are Dragons Den winners and they said yes we won but did not actualy get a deal done as it was withdrawn after the show. This is a clear false… Read Full Review

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“Shocking - do not use”

Written on: 08/09/2016 by RhiannaHouston224 (1 review written)

Booked in for a service and mot with 2 weeks notice, I was called the DAY BEFORE it was due after 4.30pm to say it was cancelled as the garage had no space. Apparently their policy is to try and book you in to a garage 2 days in before your selected date - can understand why places would be full! No apology just told that's how it is. They wanted to reschedule for a weeks time but this isn't convenient as my mot is due and I already took a day off work for this booking, wouldn't risk it… Read Full Review

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“Don't touch with a bargepole”

Written on: 07/09/2016 by Elephantintheroom (1 review written)

Used this service stop Ltd for the first time. Firstly they were 1.5hours late. Then a scruffy bloke with a scrap of paper turned up. Almost refused at that point. They then contacted and doubled the price with a series of dubious requirements. I queried what they were and was told that the person dropping the car would point them out. However you can't get your car back until you pay. When the car arrived with the same scruffy man I ask him to point out what has been done on the car. He is… Read Full Review

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