Economy Bookings Reviews - www.economybookings.com

★★★★★
4.6 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Economy Bookings - www.economybookings.com - Ask a question now

Media Gallery for Economy Bookings - www.economybookings.com

Economy Bookings - www.economybookings.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Good-sized cars”

Written on: 15/09/2013 by Teijgeler (1 review written)

We have used Economybookings several times now for car rental in Seattle. The cars are a good-size, well-maintained and very reasonably priced. The staff have always been very friendly and helpful whenever I have dealt with them. Unfortunately they aren't located in the airport like other car rental companies are, but only a short taxi ride to reach the nearest depot… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Teijgeler's Review

Written on: 24/09/2013

Dear Sir/Madam,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Good”

Written on: 15/09/2013 by Probst.Hern (1 review written)

Would use them again, great friendly employees, very easy to get to from airport and bus stop outside door of depot. For some people business hours could be bad, so make arrangements with them beforehand!… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Probst.Hern's Review

Written on: 24/09/2013

Dear Sir/Madam,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Clean cars. Easy booking on net.”

Written on: 15/09/2013 by Volkovet (1 review written)

I have rented cars from this company in San Francisco and always been happy with their service, the only thing I don't like is one pick up and return location. Finding a cab from their office is no trouble at all but it would be nice if return at airport is available… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Volkovet's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“on 4th of agust when I go to pickup the van from fox...”

Written on: 14/09/2013 by devindersingh (1 review written)

on 4th of agust when I go to pickup the van from fox rental car,they do not have any van avaliable I waited for two hours still I did not get the van . All my plans messup, then I rent the van fron avis car rental, almost 45 days paqssed still I did not get my money back, I booked the van through economy bookings, still I waiting for my money back… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to devindersingh's Review

Written on: 24/09/2013

Dear Customer,

We take our customer care very seriously and we apologise for the inconvenience. Due to a high season in Sicily, rental companies experienced some technical difficulties with processing orders.
Please do not hesitate to contact our Customer Support centre directly support@bookinggroup.com for the clarification of this unacceptable situation.

Thank you in advance for your query and we will be glad to help you solve this problem.

Booking Group team.

Reply to this comment
Report this review Read 1 Comment

“unexpected fees charged”

Written on: 13/09/2013

I was in general satisfied with Fox car rental but I had to pay a foreign transaction and the taxes added on were more than listed on my reservation request. Please make it clear if taxes are included or not. In any case fees and taxes were more than stated. … Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Great deal!”

Written on: 13/09/2013 by AKHIjeni (1 review written)

Was skeptical making a reservation through this company because I had not heard of them, and the prices the offered for a week long rental in Seattle we significantly lower than anything else I could find. But took a gamble, and SO glad I did. Got a great mid size car, low mileage and no funky smell and saved about $125 over major competitor prices. Very satisfied!… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to AKHIjeni's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Customer service? ”

Written on: 13/09/2013 by Coco50 (1 review written)

I rented a car for Seattle Washington SEATAC airport. On my credit card statement I noticed the charge was different from what my e receipt was. I tried to call the US customer service number several times with no answer and finally got through. The staff member explained the charge was due to the conversion rate the date it was posted (Euro to US dollar). I asked for a new receipt to reflect this as this was a business expense and would need a receipt. He said he would send one out. This… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Coco50's Review

Written on: 24/09/2013

Dear Customer,

Thank you for providing feedback in regards to your recent car rental.
We make every effort to ensure that each client returns home with a pleasant car rental experience and are, therefore, disappointed that you did not receive the quality service that our clients both expect and deserve.

Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
We would like to ask you contact us and indicate your Booking Group vouchers number and first of all we will check our post on email of your behalf. If there is no any email we will start to investigate your query with supplier immediately.
Please do not hesitate to contact our customer Service Team via email.
Thank you in advance.

Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“OVERCHARGED ON CAR RENTAL”

Written on: 13/09/2013 by CAROLAMELINE (1 review written)

BOOKING # B25428322 I BOOKED MY CAR ON ECONOMY BOOKINGS.COM AND WAS CHARGES $296.48. WHEN I ARRIVED AT THE AIRPORT IN SEATTLE ON 7-31-13 I WAS TOLD I COULD UPGRADE MY CARE FOR $120.00 SO I DID THIS. WHEN I GOT MY CREDIT CARD BILL I WAS CHARGED $460.19 WITH A $100.00 CREDIT WHEN I RETURNED THE CAR. I DON'T UNDERSTAND WHY I WAS CHARGED $360.19 WHEN THE UPGRAD CHARGE WAS $120.00. WHEN I CALLED THE AIRPORT THEY TOLD ME THEY COULD NOT CHECK WHAT I WAS BILLED ON LINE AND I WOULD NEED TO… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to CAROLAMELINE's Review

Written on: 24/09/2013

Hi,

On behalf of Economybookings, I would like to extend my apologies for the inconvenience that you have experienced.

To clarify misleading with your rental first of all we would like to remind you that in terms and conditions was clearly stated that at the time of pick up, the customer is responsible for fees and taxes and anything extra that is agreed to. In this case, you agreed to the following items: for the upgrade and for the delivery and collection plus taxes and fees which were listed in terms and conditions and also in the voucher.
We checked your issue and we found that request to the rental company was sent few days ago and we are still working under your issue. In case if you accepted any additional options upon arrival we will provide you explanation, in case if there is a mistake in charges from our or suppliers side will be processed a refund of the difference.

Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“VERY KIND AND HELPFUL AND FULFILL THE PROMISE THEY...”

Written on: 13/09/2013 by shakeh (1 review written)

VERY KIND AND HELPFUL AND FULFILL THE PROMISE THEY GIVE. THE BEST CAR WE RENTED FOR A LONG TIME… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to shakeh's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
If you have any further questions, please do not hesitate to contact our customer Service Team support@bookinggroup.com
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“taxes not included”

Written on: 13/09/2013

taxes (220 $) to pay at counter ! Wow what a surprise for a me to add 220 $ I will remember !… Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Customer,

On behalf of Economybookings, I would like to extend my apologies for the inconvenience that you have experienced.

To clarify misleading with your rental first of all we would like to remind you that all our customers are timely informed about that at the location at the moment of pick up the customer is responsible for fees and taxes.
Also in terms and conditions was clearly stated that at time of rental credit card funds will be taken as a deposit against rental charges. All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 days to appear on your account when using this form of payment.
Driver must have a minimum 250.00 USD available on the credit card to rent a vehicle.
The deposit amount is from 600.00 USD to 250.00 USD

However, please advise your reservation number and we will investigate your query with rental company Fox Rent a Car and request documents concern your booking (invoice and signed rental agreement). The incorrect charge ( if it will be confirmed) we will issue a refund of your credit card.
Please send details of your reservation to us.


Thank you.

Regards,
Economybookings.com Team

Reply to this comment

Danbo99's Comment

Written on: 25/09/2013

did you recived my information ????

Reply to this comment

Danbo99's Comment

Written on: 25/09/2013

Voucher nr.: B11718362

Reply to this comment

Bookinggroup's Comment

Written on: 26/09/2013

Hi,

Thank you for your reply.
As was mentioned in terms and conditions this is reservation which includes RATE+2ND DRIVER+RSA. At the time of pick up, the customer is responsible for fees and taxes anything extra that is agreed to. In this case, the customer agreed to purchase an upgrade.
By the way we already requested documents from rental company for the investigation of your query.
When answer will be received we will contact you immediately.

Regards,
Economybookings.com Team


In the end of rental period customer will receive a refund of amount 100.00 USD from rental companies side.

Reply to this comment

Danbo99's Comment

Written on: 27/09/2013

You said "In this case, the customer agreed to purchase an upgrade"...

I did not purchase any upgrades at all.

Thanks !

Reply to this comment

Danbo99's Comment

Written on: 30/09/2013

I did not purchase any upgrades at all.

Reply to this comment
Report this review Read 6 Comments

“Economy Bookings is a rip off”

Written on: 13/09/2013

Do not use this company - the prices quoted are NO WHERE near what is charged when you actually pick up your car. The price of my rental was more than double what they quoted. … Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Customer,

On behalf of Economybookings, we would like to extend my apologies for the inconvenience that you have experienced.

To clarify misleading with your rental first of all we would like to remind you that all our customers are timely informed about that at the location at the moment of pick up the customer is responsible for all additional options and extras, taxes and fees.
Please specify may be you ordered any additional options?

However, please advise your reservation number, and we will investigate your query with rental company and request documents concern your booking (invoice and signed rental agreement). The incorrect charge ( if it will be confirmed) we will issue a refund of your credit card.
Please send details of your reservation to us.


Thank you.

Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Lack of customer service response”

Written on: 13/09/2013 by bridgetsibson (1 review written)

I rented a car in Denver CO from August 12 until August 20th. On August 14 my plans changed and I called Economy Bookings to let them know my plans had unexpectedly changed and that I would be returning the car on August 16, very early in the a.m. As the car was being returned 4 days early with an additional 2 days notice I requested either a partial refund or a voucher for a future date in the same city. They said that would be up to the rental car company but I felt that was a ridiculous… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to bridgetsibson's Review

Written on: 24/09/2013

Hi,

Thank You for taking the time to provide feedback in regards to Your recent rental. We certainly do understand Your frustration, but and we take our customer care very seriously we would like to apologize for the inconvenience.
In terms and conditions was clearly stated point concern refunds. EconomyBookings.com is unable to offer you a refund if you stop your rental ahead of schedule. In case you decide to extend the rental period, specified in EconomyBookings.com voucher, after the collection of your rental car, you must make payment to the car rental agency directly in accordance with the local rental rates.
We would like to ask you provide us your Booking Group vouchers number and we immediately will check status of your issue and let you know.
Thank You in advance for being patient with us over this busy sale period. We are putting in plans to ensure this does not happen again.

Regards,
Economybookings.com Team

Reply to this comment

Bridgetsibson's reply to Bookinggroup's Comment

Written on: 24/09/2013

I thank you for taking the time to read and respond to my review. My economybookings.com voucher number was B21412246.

Sincerely

Reply to this comment
Report this review Read 2 Comments

“Fox Rentals was horrible”

Written on: 13/09/2013

Fox car rentals did not honor the rental terms we had booked. When we arrived at their Denver Airport location. They kept pushing us to "upgrade" our car choice. This continued for at least 20 minutes. When they finally understood we would not pay an extra $200+ for a larger car they finally gave us our car. The car was definitely well used. I had understood from Economy Bookings website that we would owe approximately $24-25 additional to be paid at the Fox location. They charged us $59… Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Sir/Madam,

Thank You for taking the time to provide feedback in regards to Your recent rental. We certainly do understand Your frustration, but and we take our customer care very seriously we would like to apologize for the inconvenience.
In terms and conditions was clearly stated point concern payment and in which currency customer will be charged for the booking.

We would like to ask you provide us your Booking Group vouchers number and we immediately chech situation with our partners concern upgrade and let you know.
Please do not hesitate to contact our customer Service Team via email.

Thank you in advance.

Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Great company”

Written on: 13/09/2013 by MINBO (1 review written)

I needed to hire a car while mine was in the smash repairers for a week. Took less than 10 minutes to do paperwork and drive off and likewise on return. Car was clean and well presented. It drove like a new car not a rent-a-racer like so many hire cars I've had in the past. Great for long or short term rentals. Excellent rates… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to MINBO's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Excellent rates”

Written on: 12/09/2013 by Kucher (1 review written)

For the odd trip interstate or the couple of days without your own vehicle....DEFINITELY the best value for money WHERE AVAILABLE… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Kucher's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Cheap, good car for the money”

Written on: 12/09/2013 by S.A.S.Y (1 review written)

We read the poor reviews about Economybookings and were a bit skeptical about hiring a car from them, but their cheap prices won us over, 200 USD for a week's hire seems a bargain! I have to say that we had no problems with them at all. They seem to be cool about very minor paint marks and scuffs, and as long as you give the car a once over before you drive it away and point out any damage on the hire form, things should be good… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to S.A.S.Y's Review

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better.
We make every effort to ensure that each client returns home with a pleasant car rental experience.
If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com .
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Good rental experience”

Written on: 12/09/2013

Good rental experience Arrived in Los Angeles after a long flight from Europe and was met by helpful staff and there was no queue at the rental counter. Picked up a low-mileage new car without hidden extras, such as fuel or empty tank policy. The reservation was made online at economybookings.com, vehicles are clearly described there with all relevant information on what is included in a price or not. The good thing is that you see which company provides you the car right at the moment of… Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
If you have any further questions, please do not hesitate to contact our customer Service Team support@bookinggroup.com
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“great car, great price”

Written on: 12/09/2013

fantastic service. If you read and understand what you are doing before you leave you won't have any worries. The girls were very helpful with my questions and the car was clean and only had 8000km on it. I saw lots of people signing without reading....silly. Also I read about the credit card refund taking ages to come back and people blaming them for this, this is actually your bank holding onto to it not them. The bank told me they hold them for 8-11 working days, yet the staff were getting… Read Full Review

Visit www.economybookings.com

Bookinggroup's Comment

Written on: 24/09/2013

Dear Customer,

Thank you for your comment and for choosing Booking Group. Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
If you have any further questions, please do not hesitate to contact our customer Service Team support@bookinggroup.com
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“ Good cars, cheapest rates”

Written on: 11/09/2013 by Risseli (1 review written)

I'm a regular user of car rental and these guys are easily the best. They tell us the overall cost pretty clearly with nothing hidden (unlike most others). I've never had any problems with them and saved heaps… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to Risseli's Review

Written on: 24/09/2013

Dear Mr. Risseli,

Thank you for your comment and for choosing Booking Group. Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
If you have any further questions, please do not hesitate to contact our customer Service Team support@bookinggroup.com
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment

“Excellent company”

Written on: 11/09/2013 by P.C.Kwan (1 review written)

Excellent.. For anybody having nasty surprises, please be careful and check out the car before taking it.. If they were really bad, it would have at least happened to me once .. I have rented atleast 8 to 9 times from them and really no overcharging, no rude staff, no problems ever... wouldnt go to anyone else if renting in Brussels or wa and could manage with a VW Golf… Read Full Review

Visit www.economybookings.com

Bookinggroup's Response to P.C.Kwan's Review

Written on: 24/09/2013

Dear Mr. Kwan,

Thank you for your comment and for choosing Booking Group. Thank you for informing Economybookings.com of your rental experience. It is only with such feedback that we are able to improve service and communication between us, our suppliers, and our clients.
If you have any further questions, please do not hesitate to contact our customer Service Team support@bookinggroup.com
We are looking forward for the future collaboration.

Best Regards,
Economybookings.com Team

Reply to this comment
Report this review Read 1 Comment
overview
www.economybookings.com