Economy Bookings Reviews - www.economybookings.com

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“Great Experience”

Written on: 09/11/2013 by EELCO (1 review written)

Have used Economybookings several times, some with reasonable notice period & others at short notice and on each occassion have obtain a good rate received a good product in a simple and smooth process that got me in & out quickly with no hassle. In short would use again & recommend to others… Read Full Review

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“Dubious business practice - almost looks fraud”

Written on: 07/11/2013 by arian_sk (1 review written)

I booked using economy bookings and when I booked a car, it clearly told that I need not pay anything at the time of pickup. It again sent a confirmation mail which said the same thing - nothing to pay at pickup of the car. And then when I went to pick up the car, I had to pay 40% more as taxes at pick up. I called up the customer service and they said that in the coupon voucher in a small section at the corner, it is written that you may have to pay taxes at pickup. Dhhh... it looks like… Read Full Review

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“Good quality vehicle”

Written on: 06/11/2013 by AGAT (2 reviews written)

Slight error in the bill resulted in the company attempting to over charge me but this was very quickly dropped by company when they realised their error. no complaints… Read Full Review

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“Everything perfect”

Written on: 31/10/2013 by Eleuterio (2 reviews written)

Everything perfect, except insurancy policy was not clear at the booking… Read Full Review

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“Very good rental company to deal with”

Written on: 31/10/2013

The car was delivered to our hotel by a friendly and efficient man. We had no problem with the car and if we went to Greece again, we would not hesitate to use the same company… Read Full Review

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“Better than expected”

Written on: 29/10/2013 by SUSAN.S (1 review written)

I found out about economybookings surfing the web. I have rented cars via rental suppliers directly before that but this time I wanted to try my luck with an online broker – and chose economybookings because they seemed to provide better rates than similar websites. Before making a reservation I tried to find out how trustworthy they are by reading reviews online. Despite quite a few users gave a negative response to their services there were pretty much positive reviews as well. Most of… Read Full Review

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“Great value for money”

Written on: 21/10/2013 by Charles.Tr (2 reviews written)

Before going on holiday to Florence, Italy this summer we were searching a car for a rental and compared rates on various websites. economybookings.com was the one that provided the best deals of all. So we made a booking there and had no regrets afterwards. We were into luck with the welcoming and friendly staff of their partner Avis at the Florence Airport, that provided us Citroen C4 Picasso – nice fuel-efficient vehicle, capacious enough for three people. Booking process on the website… Read Full Review

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“Satisfying rental”

Written on: 19/10/2013 by Kolyada (3 reviews written)

Used economybookings.com for a car rental several times and I don't doubt that will definitely book with them again. Their range of cars and value for money are exceptional. Most of my rental were at Faro Airport, Portugal, with Avis and I've never had issues with them. On my last rental I got a new car clean inside, even better than I expected. Besides, I've even have not been imposed for the extra charge for returning the car 2 hours later than I supposed to. No complaints whatsoever. … Read Full Review

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“Left me hanging”

Written on: 15/10/2013 by jbyrne24 (1 review written)

I booked a vehicle through Economy Bookings. I checked the "Total Rental Price" and confirmed the booking and paid by credit card. When I arrived at the car rental agency to pick up the car I was informed by the rental service that I owed and additional $130 in fees and taxes. That was not expected nor was I explicitly informed that this was the case. I contacted these guys by phone and email to inform them and to ask for a refund. I have received numerous emails requesting information and… Read Full Review

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Bookinggroup's Response to jbyrne24's Review

Written on: 12/11/2013

Dear Customer,

Thank You for providing your feedback, even it's not so positive.
We are sorry for inconvenience You have had. Unfortunatelly it's not possible to provide detailed information in voucher regarding USA local taxes and fees, because in each state taxes are different and alos depends on chosen vehicle class and year of production.
Please provide your reservation number. We will find all previous correspondence and find some solution.

Kind refards,
Economybookings.com Team

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Jbyrne24's reply to Bookinggroup's Comment

Written on: 12/11/2013

My voucher number is pfx00076d3

Fox Rental Agreement # FXDEN123701

Here is the detail from the rental receipt - the additional charges I had to pay for:

DIA Conc. 11.1% $28.89
DEN Rental Tax 13.25% $41.25
DEN General Tax 9.62% $ 0.00
14 ERF $0.60/day $ 8.40
14 CRSPF $2.00/day $ 28.00
14 DIAFU $1.60/day $ 22.40

TOTAL $128.94

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“Check the car before you drive away!”

Written on: 14/10/2013

We rented a car that clearly said on the agreement that it would seat 5 people. It was small but that was ok. The 2 of us jumped in the car and headed to our destination, an hour away. When we picked up our 3 friends there, we realized that the car only had 4 seat belts. The fifth person had to sit on a cupholder in the back with no seat belt. When we returned the car we told the person who checked our car in. She said 'that's too bad'. Then when we told the person who issued our receipt, he… Read Full Review

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Bookinggroup's Comment

Written on: 10/01/2014

Dear Customer,

Thank You for your review.
We apologize for service You had at car rental company.
It would be great if You could provide your reservation number. We would like to contact car rental company regarding this case and get clarification.

Kind regards,
Economybookings.com Team

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“correct car not provided”

Written on: 14/10/2013

In mid-July we booked a convertible car for our 1 week vacation starting in late August. This was a big deal for us: a driving vacation in a beautiful part of the world. At Seattle airport Fox Rental Car couldn't tell us when they would have a convertible available. In order to get to our ferry boat and island hotel that night we had to leave -- after waiting an hour at the car facility. We never did get our convertible. WE DID pay for it. We reported this to you via email during the trip. We… Read Full Review

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Bookinggroup's Comment

Written on: 12/11/2013

Dear Customer,

Thank You for providing your feedback.
We bring our apologies for your spoiled holiday.
For providing more detailed explanations, please provide your reservation number.

Kind regards,
Economybookings.com Team

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“SCAM SCAM”

Written on: 12/10/2013 by Jshels (1 review written)

Here it is. You go on any search engine and they quote you the cost of the rental.IF there are other charges,they tell the consumer IMMEDIATELY before the booking. Now let's compare these guys. They show you the cost of the rental. The also include in large letters that upon picking up the vehicle, 0 dollars are needed.HOWEVER, when you pick up the car, in the small print it says that taxes and other charges are extra. My sense is that we are so comfortable in dealing with the other types of… Read Full Review

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Bookinggroup's Response to Jshels's Review

Written on: 12/11/2013

Dear Customer,

Thank You for your feedback.
Sir, You have received your reservation voucher, confirming that You have mede car reservation via our site and made full prepayment for rental car. You mentioned, that text about local taxes and fees written in small print. This is not true. The first lines of voucher terms and conditions inform customer about additional charges on local taxes and fees, and it's written in caps.

RENTAL CONDITIONS
THE RATE INCLUDES
Unlimited Mileage
Loss Damage Waiver
First Additional Driver
24hrs Roadside Assistance
--------------------------------------------------------------------------------
THE RATE EXCLUDES
Local Taxes & Fees
Theft Protection
PLEASE NOTE THAT ANY CHARGES PAYABLE LOCALLY NOTED WITHIN THESE TERMS AND CONDITIONS MAY BE SUBJECT TO LOCAL VAT/SALES TAX.
----------------------------------------------------------------------------------

Does it mean that You have not read the voucher carefully?
When other customers have some qustion regarding taxes and fees after receiving their voucher, they contact our call center to clarify information.

We are sorry for inconvenience You had.

Kind regards,
Economybookings.com Team

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“Did NOT DELIVER a car!! NO REFUND!!”

Written on: 11/10/2013 by Neverbookagain (1 review written)

Arrived in Gatwick and try to find the car. Did not. Asked at Sixt where to find the renal car if they know. The had got my booking transferred to them by the company easycar. Easycar has cancelled the rental without informing me or refuded my money. Sixt arranged a car for me in a moment which I of course had to pay since Economybookings had not transferred the rental cost to them. The staff at Sixt gave me an exellent service Thanks. They informed me later when I returned the car that there… Read Full Review

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Bookinggroup's Response to Neverbookagain's Review

Written on: 12/11/2013

Hi,

Thank You for your feedback.
We apologising for inconvenience You have had. Booking Group provide booking services honestly. In your case, some problems accured in car rental company at the pick up location. We would like to inform, that your case was sold and car rental company have made you the refund on your provided bank account.

Please, see below the reply from car rental company Easirent:

Looking into this case I can confirm that unfortunately we did have an issue with availability and was unable to provide the client with their pre-booked vehicle. However as a gesture of good will we had searched across the car hire market for the best possible price for an alternative rental for the client.

We had booked them with Sixt at the basic rental cost of and therefore the client is due back the difference between the two basic rental costs, please see my calculations below:

Easirent > Pre-booked > MDMV/A group @ £55.44 for the 4 days.

Alternative supplier’s basic rental cost: £82.96

Therefore the difference equates too: £27.52

Kind regards,
Economybooking.com Team

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“Nice service and great price in Faro”

Written on: 11/10/2013 by Michaele.P (2 reviews written)

Fast and cost-efficient online booking service from economybookings.com. Supplier in Faro, Portugal (Europcar) did great as well, friendly staff was very helpful. The car, Nissan Qashqai, was well-serviced, clean and had an excellent condition. Europcar booth is located just within the perimeters of the airport. For an extra tax the car may be delivered to any location outside Faro Airport. There was a large deposit taken from our credit card at once but it was returned in full in a few days… Read Full Review

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“Just a great experience in Italy”

Written on: 07/10/2013 by Shamral (1 review written)

I booked Opel Astra in Italy. I was supposed to pick it up at the Bergamo Airport. There were no issues with it at all, only I had to ask a few people where Sixt desk is located. Everything else went absolutely smooth, I even was upgraded for Volkswagen Golf, which I prefer more. By the way, its mileage was only 9,000 km. Security deposit was unblocked in a few days, in a very fast way. I think, I will trust my rental to this company when I'll need it next time. … Read Full Review

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“I paid too much”

Written on: 04/10/2013 by Suus1 (1 review written)

I've rented a car for one week in Alghero (Sardegna). The contract I got from economybookings.com, said I had to pay €247,76 on pick up. When I got home I saw the rental company (Maggiore) made me pay €443,57. On the moment I brought back the car they didn't say I had to pay more. I didn't see an amount at all. I also didn't sign anything. About this complaint I've sent already two e-mails to economybooking.com, but they don't answer at all. I think this is bad service and not a… Read Full Review

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Bookinggroup's Response to Suus1's Review

Written on: 09/10/2013

Dear Customer,

Thank you for informing Economybookings.com of your rental experience.
We would like to ask you contact us via e-mail and explain the problem you faced, indicate your Booking Group vouchers number and we will start to investigation with supplier immediately.

Please do not hesitate to contact our customer Service Team.

Regards,
Economybookings.com Team

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“Bad experiences! No service, no money refund!”

Written on: 04/10/2013 by Natalia_Nikolaeva (1 review written)

Made a reservation for 2 months before, cars with automatic transmission was not there, the other cars were not able to provide, had to take the car from Europcar more than 2,5 times more expensive. Refused to return the advance payment on frivolous reasons. Strongly do not recommend!… Read Full Review

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Bookinggroup's Response to Natalia_Nikolaeva's Review

Written on: 09/10/2013

Hi,

Thank You for on a comment also here.
Your advanced payment was rufended to your credit cars on October 7 and You were informed about that by e-mail.
Please check your bank account.

Kind regards,
Booking Group Team

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“Good price and service”

Written on: 30/09/2013 by socket80 (1 review written)

I needed the car in Barcelona to travel to Andorra. As usually, I have picked the cheapest one, after receiving the confirmation I notified that the rental company doesn't allow to go to Andorra. So i needed to cancel the booking, but after the contact with the booking group they have offered me a car at least at the same price with another car rental supplier which allowed me to go in Andorra… Read Full Review

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Bookinggroup's Response to socket80's Review

Written on: 07/10/2013

Dear Customer,

Thank you for providing feedback in regards to your recent car rental.
We make every effort to ensure that each client returns home with a pleasant car rental experience.

Kind regards,
Economybookings.com team

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“Recently rented a car at the airport in Santo Domingo,...”

Written on: 26/09/2013

Recently rented a car at the airport in Santo Domingo, Dominican Republic. We added insurance fuller they had to cost $ 19.99 and which is worthless add time if you have to have is a safe but life and the only thing that makes sure that you can avoid an accident is to have a good the car horn which I was assigned had not. The radius never worked and the air conditioner cooling only if the car was running because if you were in the car parking on not cool the air. And after all that three times… Read Full Review

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Bookinggroup's Comment

Written on: 07/10/2013

Dear Customer,

Thank You for your review.
To clarify the situation with your reservation, please contact us with your reservation number and points You are dissapointed with.
We wil do all our best to clarifu the situation.

Kind regards,
Economybookings.com Team

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“Reliable, cheap, great customer service”

Written on: 26/09/2013 by Zeugen (1 review written)

Almost half price than any other company! I am very happy with the customer survice! second day my rented car was shaking. I called them..within half an hour they changed my car. Apparently they drove a car to my hotel and swap it for me. I had no problem at all. Awesome service! tcar is old model. So u may have problem. thats the reason, its so cheap. proactive people are there to help you out with any problem. I will recommend anybody about this company. dont pay $1000 on those big brands!… Read Full Review

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