Holiday Discount Centre Reviews - www.holidaydiscountcentre.co.uk

★★★☆☆
2.6 / 5
133
43% of users recommend this

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Holiday Discount Centre www.holidaydiscountcentre.co.uk

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★☆☆☆☆

“RIP OFF!!!!!!!!!!!!!!!!!!!!PLEASE DON,T BOOK WITH...”

Written on: 24/07/2013

I have just called holiday discount centre to book a weeks holiday in crete, I was given a price of £564, I asked if this was the total cost of the holiday and no more to pay, I was then told that is correct. I agreed to the holiday and was then told with the on line booking fees it would now be a total of £639, I wasnt happy but agreed as it was a good deal.(or so I thought) I gave all my card details etc, and was advised I would get a call back to confirm passenger names are correct. I did… Read Full Review

Hdccare's Comment

Written on: 07/08/2013

Hello,

I'm sorry you have experienced problems with one of the advertisers on the Holiday Discount Centre website, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

Holiday Discount Centre do not take any calls, so I can confirm that you did not call us, you will have called one of the advertisers.

However, please message/email me with the name of the advertiser you have had dealings with and I will pass them on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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★★☆☆☆

“not good to book your holidays through the phone”

Written on: 16/07/2013

The prices shown were appealing, cheaper than similar holidays from thomson or tomas cook, for example. However, while you were talking with the operator, they tried to add many extra fees on the initial offer, which ended up nearly 100% percent more! My friend and I wanted to book a holiday in Amsterdam. It was unreasonable that the operator from Hot Deal Holiday was charging us £20 booking fee PER PERSON! We requested to talk to his manager to check whether it was the case, and the manager… Read Full Review

Hdccare's Comment

Written on: 17/07/2013

Hello,

I'm sorry you have experienced problems with one of the advertisers on the Holiday Discount Centre website, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

However, please message/email me with the name of the advertiser you have had dealings with and I will pass them on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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Marissad's Comment

Written on: 17/06/2014

It would seem you have a problem with all your advertisers. They all seem to be playing the same tricks. Sorry, buy your generic replies do not give much confidence to would be customers.

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★☆☆☆☆

“shocking”

Written on: 28/06/2013

I saw a price of GBP320 per person all inclusive & when I called to book the holiday i was told these prices are for four people not for two, than called another tour opertaor for the same deal and was quoted GBP520, i can understand if it was a £100 more than the orignal quoted but GBP520 is just unreal, i was told i had to add suite case, transfers, debit card charge, admin fee and on line checkin charge total £520. very dissopointing,misleading & deceiving this should not be allowed… Read Full Review

Hdccare's Comment

Written on: 03/07/2013

Hello,

I'm sorry you have experienced problems with one of the advertisers on the Holiday Discount Centre website, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

Optional extras do not have to be included in the advertised price as they are optional and the advertiser do state on our website any extra card charges that may be applied.

However, please message/email me with the name of the advertiser you have had dealings with and I will pass them on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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Paulinentoni's Comment

Written on: 09/08/2013

hi could you send me the email address for hot deal holidays so I can send them my correct email as they seem to have the wrong one some how many thanks p-speight@live.co.uk

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★☆☆☆☆

“Total fix! From a £212 holiday to £388!!”

Written on: 27/06/2013 by nkjj (1 review written)

They are ridiculous what was meant to be a £212 holiday ended up £338! They take your credit card details telling you the 'total price' and then add a load of expensive extras on that they didn't even tell us about such as a check in fee, transfer, and a silly amount for booking it! And then also we was informed at the end that it was a night flight at 3am, we originally was told it was 4.20pm At this point we wanted to cancel but they said we couldn't so we had to pay an extra £22 each to… Read Full Review

Hdccare's Response to nkjj's Review

Written on: 03/07/2013

Hello,

I'm sorry you have experienced problems with Holiday Discount Centre, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

However, please message/email me with your booking reference and the name of the advertiser you have had dealings with and I will pass them on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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★☆☆☆☆

“Hidden costs galore”

Written on: 26/06/2013

£320 goes to £455 with the hidden costs, there advertised prices should be completely ignored… Read Full Review

Hdccare's Comment

Written on: 03/07/2013

Hello,

I'm sorry you have experienced problems with one of the advertisers on Holiday Discount Centre website.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

There is always optional extras available on any holiday, if you choose to add them this will result in an additional cost.

However, please message/email me with your booking reference and the name of the advertiser you have had dealings with and I will pass your comments on and follow this up for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

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★☆☆☆☆

“do not book with this company!!! ”

Written on: 19/05/2013

ok so found an obviously cheap holiday on holidaydiscountcentre, expected maybe a few hidden costs. Rung the firm this morning advised me first baggage was not included; which I accepted to pay for, was firstly told £50 then £38 and then £40, all this by the same advisor, admitted he made a mistake (fair enough once, but not 3 times) asked to speak to a supervisor, as I didn't feel confident enough at that point to go any further, then got advised there were no supervisors OR mangers in? Which… Read Full Review

Hdccare's Comment

Written on: 03/06/2013

Hello,

I'm sorry you have experienced problems with Holiday Discount Centre, and I'm keen to get the bottom of this for you.

As Holiday Discount Centre are a price comparison site - bookings are made with the advertiser rather than the website.

However, please message/email me with the name of the advertiser you were dealing with so I can get this investigated for you.

Kind Regards

Vicky Liddle

PR Representative - HDC

vicky.liddle@hdcstaff.com

Reply to this comment
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★★★★☆

“Leon was the best and explained everything up front”

Written on: 06/05/2013 by Chocolatechikk (1 review written)

I hadn't read the reviews on this page until I was about to write mine but I have had a totally different experience. The call operator, Leon, explained all the charges up front. Went through my holiday, what I would and wouldn't get and what was and was not included in the price. The price on the website was cheaper than I was quoted but that was because I'd prefer a direct flight. He answered all and any questions that I asked. He was brilliant and I said that I would write a review or… Read Full Review

Hdccare's Response to Chocolatechikk's Review

Written on: 07/05/2013

Hello,

Thank you for the feedback on our site and you excellent comments on Leon's service.

Holiday Discount Centre is a price comparison site and we use many advertisers to get you the best prices.

If you know the name of the advertiser you booked with I would be more than happy to send on your comments to Leons Manager. (vicky.liddle@hdcstaff.com)

Thank you again and we hope you and your party have a fantastic holiday :-)

Kind Regards
Holiday Discount Centre

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Chocolatechikk's reply to Hdccare's Comment

Written on: 07/05/2013

Leon was from Imperial Travel

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Hdccare's reply to Chocolatechikk's Comment

Written on: 08/05/2013

Thank you, your comments have been passed on.

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★★★★☆

“Quick, simple, easy!”

Written on: 30/04/2013

I just booked a holiday for my boyfriend and i to corfu leaving next week and I don't have any major complaints. When I saw the price on the website I thought it was too good to be true, especially for a 5 star all inclusive holiday. I called to ask about any extra hidden costs and they said to add luggage and transfers the price was increased from £166 to £250 pp. this was still far less than any other company I had found so we went ahead and booked it. When we found out we were flying with… Read Full Review

Hdccare's Comment

Written on: 07/05/2013

Hello,

Thank you for your excellent feedback

Holiday Discount Centre is a price comparison site and we use many advertisers to get you the best prices.

If you know the name of the advertiser you booked with I would be more than happy to send on your comments. (vicky.liddle@hdcstaff.com)

Thank you again and we hope you enjoy your holiday ;-)

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★☆☆☆☆

“Thank god I didn't book”

Written on: 30/04/2013

I had a bad feeling about this site after I called to book a holiday. At the end they tell me I have to pay to check in... Online check in is cheaper than getting to the airport and checking in each way... I have never paid for check in and boarding passes in my life so for me it was unheard of... Then £20 booking fee per person for a deal that is based on 2 people sharing.. So if there is a booking fee there should only be 1 booking fee for 1 holiday deal. ... £68 extra to what they were… Read Full Review

Hdccare's Comment

Written on: 08/05/2013

Hello,

I am very sorry to learn of your experience when dealing with one of our advertisers.

Holiday Discount Centre is a price comparison site, you are not actually booking direct with us.

If you can send me the name of the advertiser you were dealing with, I will make sure your comments have been passed on (vicky.liddle@hdcstaff.com)

Kind Regards
Holiday Discount Centre

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★☆☆☆☆

“do not touch with a barge pole”

Written on: 28/04/2013

Total con.price about double web price. Then downgraded from 4*to 3*hotel. Wanted to cancel and informed 75% cancellation fee. A total rip off.Do not book with this company… Read Full Review

Hdccare's Comment

Written on: 07/05/2013

Hello,

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

If you could email me the name of the advertiser who you were dealing with and I will make sure your comments have been passed on. (vicky.liddle@hdcstaff.com)

Kind Regards
Holiday Discount Centre

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Nmc1961's Comment

Written on: 07/05/2013

we were dealing with " Deal of the day holidays" .
An absolute joke of a company.

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Hdccare's Comment

Written on: 08/05/2013

Thank you for replying, I will make sure your comments have been passed to the advertiser's customer service team.

Kind Regards
Holiday Discount Centre

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★★☆☆☆

“Booking of a holiday in Majorca”

Written on: 23/04/2013

Where do I start. Booking a holiday for 2 in Majorca. 1) Price is not as as shown after they add admin x2, payment card x2 and late booking charge for within 2 weeks of leaving. This totalled £85. 2) The flight they offered was leaving Bristol at 2230. On checking the flight plan no such aircraft leaving at that time from Bristol, while checking this he said he could he could get us on the one leaving at 2030 for an extra £30. if it was more convenient. After I demanded the money back he… Read Full Review

Hdccare's Comment

Written on: 08/05/2013

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare/confused/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

I am very sorry that you were not able to book the deal you seen advertised by one of our advertisers, if you can send me the name of the advertiser that you booked with I will be more than happy to send on your comments.

If you have any further questions please contact vicky.liddle@hdcstaff.com

Kind Regards

Holiday Discount Centre

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★☆☆☆☆

“Totally unprofessional”

Written on: 13/01/2013 by WouldBeBooker (1 review written)

Have tried to give them my money three times today. Really wanted to book a holiday but Russell insists he must call me back. Trouble is he never does! Clearly this company doesn't need the customers. Have now booked through Easyjet holidays - trouble free, efficient, quick, pleasant, polite. My advice? Don't bother with Holiday Discount Centre… Read Full Review

Hdccare's Response to WouldBeBooker's Review

Written on: 18/04/2013

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare.com/confused.com/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

If you have any further questions please contact vicky.liddle@hdcstaff.com

If you could email me the name of the advertiser who you were dealing with and I will make sure your comments have been passed on.
Kind Regards

Holiday Discount Centre

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★☆☆☆☆

“Con”

Written on: 09/12/2012

Don't take any notice of their phone prices on the website as it does not mention airline admin fees and then they can't get a flight with the airline they origionally planned but of course they can find an alternative at an inflated price.Wasted an hour with them may as well have booked it myself.Total con… Read Full Review

Liz_54's Comment

Written on: 08/01/2013

This is a complete con. The web offer mentions £88 per person for 4 nights in a Berlin hotel. Intriguingly cheap! when I rang it suddenly had gone up to £235!!! This is a complete con!

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Hdccare's Comment

Written on: 18/04/2013

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare.com/confused.com/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

If you can send me the name of the advertiser that you contacted we will get this investigated for you

If you have any further questions please contact vicky.liddle@hdcstaff.com

Kind Regards

Holiday Discount Centre

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★☆☆☆☆

“Amazed anyone has booked a 'Deal'!”

Written on: 08/09/2012

I'm amazed anyone has actually managed to book a holiday with Holiday Discount Centre! Over a three week period, every ' deal' I have contacted them to book has been unavailable, or twice the advertised price, but yet they keep on advertising it week after week. When challenged about this , operators blame other sources, but nothing seems to change. Icelolly is one of the sites they offer their 'deals' on, their site clearly states that any deals must be real, or action will be taken, mmmm, I… Read Full Review

Chloaaay's Comment

Written on: 01/11/2012

when you booked with holiday discount centre were the flights there and back? x

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Mrsspicer's Comment

Written on: 01/11/2012

Hi Chloaaay! Never found any deals that were actually available to book! Every time I rang them (alot!) the so called deals they were advertising were gone, but they could sell me something for twice the advertised price! Personally I'd ignore them and book with someone who can fulfil what they advertise!

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Hdccare's Comment

Written on: 18/04/2013

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare.com/confused.com/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

I am very sorry that you were not able to book the deal you seen advertised by one of our advertisers. I appreciate that this was some time ago but if you can email me the name of the advertiser you were dealing with I will make sure your comments have been passed on.
If you have any further questions please contact vicky.liddle@hdcstaff.com

Kind Regards

Holiday Discount Centre

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★☆☆☆☆

“123 travel discusting travel centre”

Written on: 11/08/2012 by harlem25 (1 review written)

holiday discount (123 travel)after looking at their website i seen their prices very reasonable after many saerching on the internet decided to call them,i phoned them 3 times seperate occasion 1st time i got a africian person who i havnt got a promblem with at all but i do have promblem with him not knowing what hes talking bout after thinking i booked my holiday hor later e called me back asking for another 40 ponud so i cancelled it try again to book with a differnt person still with hoilday… Read Full Review

Hdccare's Response to harlem25's Review

Written on: 18/04/2013

I am very sorry that you experienced the above issues with 123 travel, If you have not already raised the above issues with a supervisor/manager at 123 travel please email me your booking details and I will pass on your comments.

Holiday Discount Centre is a price comparison site, you are not actually booking with Holiday Discount Centre. You will be booking with one of the many advertisers that are on the site.

It works very similar to gocompare.com/confused.com/uswitch.

You can search on our site for the best available deal and then it will show you the telephone number for the advertiser who you contact to book with.

If you have any further questions please contact vicky.liddle@hdcstaff.com

Kind Regards

Holiday Discount Centre

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★☆☆☆☆

“Holiday was fine but their service and mistakes are awful.”

Written on: 29/11/2011

The holiday itself was fine, but they messed up our train back. The service we received was horrible, very very rude staff who don't care. We have a complaint going through but they're even being awful with that. DO NOT USE THEM, THEY ARE HORRIBLE. You've been warned… Read Full Review

Grzesik's Comment

Written on: 28/11/2012

completely annoyed. the adviser was incredible rude , awfull, annoying, he completly dont care about customer. So I will never, never recommend that center!!!!!!!!!!!!!!!!

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★★★★★

“Disney Land Florida- Absolutly Brilliant!!!”

Written on: 19/09/2011 by HelenaG (1 review written)

We booked with Holiday Discount Centre to go on holiday to Egypt in Feb this year. As a result of this we knew we would get great advice and a superb holiday if we went back to them again. As a large group of 13 people, our requirements were not easy! We visited 2 high street travel agents and were not happy with what they could find for us. Upon re-contacting Joanne at Holiday Discount Centre all our problems were solved. She found us flights direct to Florida on the day we wanted to… Read Full Review

Paulinelunt's Response to HelenaG's Review

Written on: 27/01/2013

Hi Helena just read ur report on holiday discount have u since booked with them if so was it good

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★★★★☆

“great customer service”

Written on: 30/06/2011

Booked a trip in November,a few errors on booking but corrected straight away,excellent customer services,great price,let you know about holiday in November, Thanks for all Sophie… Read Full Review

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★★★★☆

“Lanzarote 2011”

Written on: 24/06/2011 by Mikey9 (1 review written)

Booked a bit of winter sun with the holiday discount centre in March Staff were helpful through the booking process and had knowledge of the various accommodation options. All the paperwork arrived in good time. Will use them again… Read Full Review

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★★☆☆☆

“NO after sales help”

Written on: 21/06/2011 by kosters (2 reviews written)

Holidaydiscountcentre were excellent up to the point of taking my money then it was impossible to talk to anybody they boast about there after sales service but it is non existent I spent hours on the phone in a queue waiting for customer services if anybody answered they said they only dealt in new sales,I then tried emailing them for important information about my holiday,they could not even be bothered to reply. Remember price is not everything avoid this company… Read Full Review

Guest's Response to kosters's Review

Written on: 24/06/2011

Hi Kosters

We apologise on behalf of Holiday Discount Centre that you had to spend hours getting through on the phone to us. We have experienced technical problems with our phone system and our internet system that may explain the wait you had on the phone and the email that you say was ignored. We apologise again for this. I have told our customer service manager about this, and hope we can improve in the future. Thanks for your comments. Holiday Discount Centre.

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Guest's Response to kosters's Review

Written on: 07/07/2011

sorry to hear about this i have had the worst experience of my life with these and am about to start proceedings to take them to the small claims court but am also trying to find as many people as possible who have also had bad experiences??

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