Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
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Opus Energy Electric
Opus Energy Electric

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★☆☆☆☆

“GET YOU INTO A CONTACT WHEN YOU DONT WANT ONE”

Written on: 06/05/2013 by tina2312 (1 review written)

Once we had signed up to OPUS they then hit us with a £1,000 Security Bond and £408.52 reconnections fee. None of this was mentioned before we entered into the contract and when we said no we cant pay that they said pay first (we have copies of the telephone calls) then once you are reconnected you can go elsewhere and get your £1,000 back. They have now said by email that they have made some errors with our account but we are stuck and will not get our £1,000 back until the 24 months are… Read Full Review

Tina2312's Response to tina2312's Review

Written on: 06/05/2013

I have written to the ombudsman and also to Watchdog. We all need to do this if anything will be done about this company. The funniest thing is though, that they have written to me and have admitted that they have made several errors however will still not give me my £1,000 back.

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Bizibizi's reply to Tina2312's Comment

Written on: 26/05/2013

Hi I have a problem with Opus as well and have registered the case with Energy Ombudsman, I will now do it with Watchdog as well. I hope they can help as nobody is listening.

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Nannga's Response to tina2312's Review

Written on: 12/06/2013

I have my MP and ofgen looking into this company please contact me

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Opusenergyoperations's Response to tina2312's Review

Written on: 07/05/2013

Hello, I’m really sorry that there seems to have been some errors with your bills and these haven’t been resolved for you yet. I would really like to help resolve any issues you still have so please do get in touch on email - a.nash@opusenergy.com - quoting reference RC060513 so that we can help. Andy, Opus Operations Director

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Tina2312's reply to Opusenergyoperations's Comment

Written on: 07/05/2013

No one else in your firm will help so how come on here you are offering help! Spoke to citizens advice today and even they agreed that your have breached your contract! I will email you and will post everything on here so that everyone will see what kind of company you are!

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Tina2312's reply to Opusenergyoperations's Comment

Written on: 08/05/2013

Thank you for your email. You will receive a response from a member of my team within 2 working days.

If your email requires an urgent response, you may wish to call my team on Monday to Friday 8am – 6pm. We will aim to answer your call within 30 seconds. (*All calls received by Opus are recorded for training and verification purposes.)

On behalf of [name removed], Operations Director, Opus. ON BEHALF??? SO THE RESPONSE ABOVE IS AUTOMATED! WHAT A JOKE

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★☆☆☆☆

“Prey on the unwary! AVOID!!”

Written on: 03/05/2013 by Graculus (1 review written)

As others have said, drawn in by THE initial reasonable offer only to be hammered later with over inflated exorbitant prices on a fixed contract. No reference made to contract date on any bill. No reference made to imminent contract renewal period made on any bill. One letter a year sent, full of boring obfurscation to bury essential facts, obviously paying lip service to the law with no interest in conveying the importance of the missive, just shortsighted short term… Read Full Review

Graculus's Response to Graculus's Review

Written on: 07/05/2013

Surprise update! I've just been contacted by Opus. They have volunteered to reduce my rates in line with their current offers, and backdated it, so I don't have to pursue this further. I have fed back to them my gripes about opportunistic exploitation and they say they will take this on board and pass this on. They have also taken off the rolling contract so that I can leave or renegotiate at the end of this contract.
Must say I'd have been happy with this as a result by fighting for it, so very pleased I haven't had to.
Well done Opus, brownie points awarded.

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★☆☆☆☆

“Watchdog time for this company.”

Written on: 28/04/2013 by Mimi888 (1 review written)

While waiting for the contract to end, which we couldn't wait, being told its been rolled on for a further 6months. By law, rolling over contracts has been banned in 2012. Secondly, the persons name on the account, doesn't mean anything anymore, it's the companies that they are after for the payment......according to Opus. Also, your contract is tide in with your lease of your business, so you will need to get a new lease from your landlord. Or close your business down!!!.......according… Read Full Review

Opusenergyoperations's Response to Mimi888's Review

Written on: 03/05/2013

Hello, my name is Andy Nash and I am the Opus Operations Director. I’ve seen your post and would really like to look into this matter for you because it looks like there has been a lot of confusion around your recent bills. Can you please email me at a.nash@opusenergy.com quoting the reference RC280413 so that I can try and help. Many thanks, Andy

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★☆☆☆☆

“Deceitful, sharp practices, AVOID!”

Written on: 18/04/2013 by TOFW (1 review written)

Competitive rate for the 1st year to snare you. BEWARE though, because after the initial contract period, the renewal prices are hiked by 60% ++ You will be automatically locked into 12 month further contract if you don't cancel or renegotiate within 90 days before the expiry of the initial contract. As a customer you are required to remember to renegotiate within the 90 day window before the contract expires, and yes they do send a reminder, the one we received was headed 'More than just… Read Full Review

Opusenergyoperations's Response to TOFW's Review

Written on: 23/04/2013

Hello TOFW, I’m Andy Nash, Opus’ Operations Director. I’m sorry that you have had a problem with your bills and aren’t satisfied with our renewal process. We have a stringent renewal process in place and customer service is very important to us. We try and do everything we can to help answer any queries, so much so that we were recently ranked as the highest-rated provider for small and medium energy users in Datamonitor’s 2012 B2B Customer Satisfaction Survey. I would really like to help resolve any issues you still have and answer any questions so please do email me quoting reference RC180413 so that we can help. Andy

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Gedwiggins's reply to Opusenergyoperations's Comment

Written on: 25/04/2013

opus have convinced my expartner into doing a deal over the phone using her own bank account on my business. i rung your firm and to my shock you say i yes i who never ever spoke to you. i bought shop . and run it. that am in a contract with you ????????? have ask to be let out of it as i dont want to be with you never have never will so if you can get me out of a deal i never asked to be in do so for me ? i bet you dont so dont come on here saying your out to look after people ??? i own the stonebridge cafe in longridge pr3 2aa lets see what pack of lies you put on here ?? yes i not happy would you be ?? i work hard and firms like yours try and take ever chance you get ?? and she my expartner because of this :( i want out never asked for it so let me leave or i have to close shop down :(

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Nannga's Response to TOFW's Review

Written on: 12/06/2013

I have my MP and also ofgen looking into this company please contact me. rrobjsmith@aol.com

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★☆☆☆☆

“worst energy company i have ever dealt with”

Written on: 18/04/2013 by pemfox (1 review written)

since taking over our business in september 2012 we have been stuck with opus and being charged a ridiculously high out of contract rate to the point that they are charging us approx £200-£300 a week for electricity and not much less for the gas. when they did finally read our meters we had been overcharged by £500 but as the bill has escalated due to the pub business dying and not being able to afford their bills we are now threatened with having our supply disconnected. As the business… Read Full Review

Acom's Response to pemfox's Review

Written on: 18/04/2013

Hi. I too am an OPUS customer and have found them to be helpful when my business was suffering as a result of the downturn. I got into arrears and was constantly playing catch-up. It does depend on who you are dealing with though. Try speaking with the manager of their arrears department. By allowing me to pay weekly I have now managed to catch up and about to go back on to direct debit. But I will keep paying weekly to help cash flow.

I have just received my renewal rate through though and it has gone up by over 8p per kwh. They'll have to work hard to keep my business at that rate.

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Bizibizi's reply to Acom's Comment

Written on: 26/05/2013

8P UP? get out of the contract ASAP as British Gas , Npower are much cheaper suppliers and very honoust.

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Pemfox's Response to pemfox's Review

Written on: 25/09/2013

well I have now lost my business and home thanks to opus energy and their practises. Oh and becareful as when i requested a copy of calls that i had with them i was sent a disk with somebody elses personal and banking details on. serious breach of data protection. they have been pinning notices on the front door of the business so that anyone passing by can get them.

well as i now have no business and no home opus are going to have a very very long wait to get anything of me.

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Nannga's Response to pemfox's Review

Written on: 12/06/2013

I have my MP and also ofgen looking into this company please contact me. rrobjsmith@aol.com

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★☆☆☆☆

“Absolutely useless!”

Written on: 16/04/2013 by alwaysonthego (1 review written)

I was called when I moved my business premises, inviting me to switch suppliers to Opus, as they were the cheapest in the area. My first months bill was completely inaccurate, although this wasn't helped by my previous supplier providing incorrect reads. Previous supplier sorted the problem relatively quickly, Opus took 7 months to update their information, with no apology for the mess about (I was informed by my previous supplier that each time they tried to provide Opus with the correct… Read Full Review

Opusenergyoperations's Response to alwaysonthego's Review

Written on: 18/04/2013

Hello Alwaysonthego, I’m Andy Nash, the Operations Director at Opus. I was sorry to read your comment as we pride ourselves on our customer service. Although sometimes things do go wrong, we are very proud of our customer service and are pleased that the vast majority of our customers are satisfied (we were recently ranked as the highest-rated provider for small and medium energy users in Datamonitor’s 2012 B2B Customer Satisfaction Survey). Where issues arise, as they appear to have done for you Alwaysonthego, we do our upmost to investigate and resolve them. I’d like to look into this matter for you, so please email a.nash@opusenergy.com quoting reference RC160413 so that we can help. Andy.

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★☆☆☆☆

“The worst company I've ever dealt with!!”

Written on: 04/04/2013 by ChrisBM (1 review written)

Set up a restaurant 2 years ago and got caught out into a gas contract with Opus from an 'independent' broker, when we tried to get out it was too late but didn't quite realise how much we were going to be overcharged as we'd just moved into a newly renovated building. We were given estimated bills of just under £500 p/month until Jan 2012 when we were hit with an actual bill off £7,000, splitting the bill in half over 2 months was the best the customer services could do! We've been paying… Read Full Review

Nannga's Response to ChrisBM's Review

Written on: 12/06/2013

I have my MP and also ofgen looking into this company please contact me. rrobjsmith@aol.com

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★☆☆☆☆

“Guy from Opus just told me to **** off”

Written on: 25/03/2013

I had just had a call from Opus Energy, during which their sales person told me to **** off.?? Why would i want to switch my business to them if they cant handle questions to their cold call.??… Read Full Review

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★☆☆☆☆

“DON't GET TAKEN”

Written on: 24/03/2013

My daughter has just taken over a premises for a screen printing shop . She was in the process of dealing with a reputable supplier for her electric/gas… Read Full Review

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★☆☆☆☆

“WOW what a heartless company they are they just want...”

Written on: 18/03/2013 by timesquare1 (1 review written)

Hi, STAY AWAY from this company, they will overcharge you, keep you in a long c0ntract, rude customer service, will c0n you in to believing they are the cheapest energy company around via cold callers who work on commission. Their Process for getting out of a c0ntract is a complete nightmare. Had a 2 year contract but moved premises after a year due to silly energy bills (£300 a month for a few lights and one computer). You would imagine leaving an energy company would be easy but its a… Read Full Review

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★☆☆☆☆

“Find Very unhelpful”

Written on: 17/03/2013 by Dinglechris (1 review written)

I took over a business in November 2012, the previous owners monthly bill was approximately £70 per month, mine have been around the £200 mark each month & after a few calls I still didn't get a good answer, I asked for a new Smart Meter & was told that I'd have to pay for it, it cost a lot to phone up & your waiting ages for a answer to any question, I will not be staying with them after my year is up… Read Full Review

Opusenergyoperations's Response to Dinglechris's Review

Written on: 18/03/2013

Dear Dinglechris, my name is Andy Nash and I am the Operations Director at Opus. I’d really like to look into this matter for you because we certainly don’t charge for smart meter installations. We also set our calls at a local rate, similar to other suppliers, and aim to answer them within 30 seconds. If you could send an email to a.nash@opusenergy.com quoting the reference number RC170313 then we can try and help. Andy Nash

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★☆☆☆☆

“you get a fine for "paying too late" without warning ”

Written on: 16/03/2013

out of £57 they make £117 as I have "paid too late" but I never received a letter saying that I have to pay anything… Read Full Review

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★☆☆☆☆

“this the is the worst company”

Written on: 15/03/2013

The worst company I made mistke join ds one I'm warnin pepole dnt join opsy energy they scank pepole join eon.they the best… Read Full Review

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★☆☆☆☆

“Beware - dreadful company”

Written on: 13/03/2013

Opus Energy was recommended by an energy comparison website for my small pub. I have a smart meter but the bills were never correct, I then got a bill for over £4,000… Read Full Review

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★☆☆☆☆

“Read your contract carefully”

Written on: 11/03/2013

We enter a business contract with Opus for 1 year, because they previous supplier and they offered an excellent rate. But, problems started after first invoice. They tried invoice us for previous tenants energy usage, which was never paid. After two months, this was resolved, after many phone calls. The latest problem, is that we forgot that our contract was going to expire and Opus never sent a letter or email to inform this going to happen. At beginning year, they started charging us 7p more… Read Full Review

Opusenergyoperations's Comment

Written on: 13/03/2013

Dear Guest, I am Andy Nash the Operations Director at Opus. I’m sorry to hear you’ve been having problems with your contract and I’d really like to look into this issue for you. If the problem still hasn’t been resolved then please do contact me directly at a.nash@opusenergy.com quoting the reference number RC110313.

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Michelle2004C's Comment

Written on: 21/03/2013

I have has exactly the same problem but I have 2 metres an off peak & a peak, both standing charges have gone up & both unit prices have gone up, taking my bill from under a hundred per month to just short of 340!!! I'm a small business in my 1st year & it wouldn't be so bad if I was aware these changes & charges would occur but I had NO warning (no letter or email) or any correspondence from opus to tell me what was occurring! In my words I've been signed into another year without providing a signature or consent!!! Totally rediculous & had I received a letter I certainly wouldn't have stayed with this company at those rates. I'm looking into this further (legally) as I never had a letter & I refuse to pay these prices!!!!

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★☆☆☆☆

“under no circumstances deal this company”

Written on: 01/03/2013

I am ashamed to say I have been duped into a contract with OPUS by their cold call team (which they then absolutely refuse to refer to when complaining), they caught us at a vulnerable time when setting up our new business and they promise the best offer out there "which beats everyone" then you end up with the worst and "you need to sign now to avoid big charges". Their complaints team have one instruction ! under no circumstances give anyone their money back or end their contact. the way… Read Full Review

Opusenergyoperations's Comment

Written on: 04/03/2013

My name is Andy Nash and I'm the Operations Director at Opus. I am sorry that you seem to be having difficulties and would like to look into this problem if it still hasn’t been resolved through our usual customer services channels. Please contact me directly at a.nash@opusenergy.com quoting the reference number RC010313

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★☆☆☆☆

“i tried ti transfer to another COMPANY, british gas...”

Written on: 28/02/2013 by TOMTOM74747488489 (1 review written)

i tried ti transfer to another COMPANY, british gas when i took over a empty SHOP. next thing opus energy phone up and say i owe the previuos tennents BILL. i refused to pay his bill and supplied the tenency AGREEMENT. by then i am on a contract at rediculas RATES. i had never spoken to any one or signed any THING. now i owe £4,800 in 6 MONTHS. never go near these PEOPLE. they will end up in JAIL. the quicker the BETTER. please note any good reviews have no name ATTACHED. i wonder WHY. frank… Read Full Review

Opusenergyoperations's Response to TOMTOM74747488489's Review

Written on: 01/03/2013

Hi, we’ve been trying to get through to you for some time now to help resolve this issue as I understand that you are now on out of contract rates and we want to be able to help you find a suitable solution. I’d like to talk to you directly but I am concerned that we might not have the correct phone number for you so if you could send me a note letting me know your contact details and a suitable time to call that would be very helpful. Please quote reference RC280213. My email address is a.nash@opusenergy.com, Andy Nash, Opus Operations Director.”

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★☆☆☆☆

“Ridiculous prices ”

Written on: 27/02/2013 by Lauraelliott1986 (1 review written)

I would not reccomend anyone to go with this company!!!! Myself and my partner run a pub it is our first buisness and is finally doing well after a long 7months, however the energy cost with opus has been so ridiculous that we now owe £9,000 how is this possible??? Not only can't we afford to pay we are continually harassed by the workers!! Our only alternative now is to go to our court date and proberbly be disconnected!!! I have heard off other land lords that they found opus very expensive… Read Full Review

Opusenergyoperations's Response to Lauraelliott1986's Review

Written on: 28/02/2013

Hello, I am sorry that you seem to be having difficulties and would like to look into this problem if it hasn’t been solved through our usual customer services channels. Please contact me directly at a.nash@opusenergy.com quoting the reference number RC270213. Andy Nash, Opus Operations Director

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★★★★★

“BEST FOREVER”

Written on: 20/02/2013

I AM VERY GLAD NOW TO FIND THAT MY BILLS ARE CHAEAPER THIS IS THE ONLY SOLOUTION I GOT & THE SOLOUTION IS OPUS ENERGY.THANK GOD I GET RID OFF FROM BRITISH GAS. … Read Full Review

Opusenergyoperations's Comment

Written on: 21/02/2013

Thank you very much for your comment and feedback. We pride ourselves on our competitive prices and are happy to hear that we’ve been able to offer you a satisfactory solution. Andy Nash, Opus Operations Director

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Ripped_Off_By_Opus_Energy's Comment

Written on: 20/06/2013

This "person" clearly works for Opus Energy , what a joke !!!

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★☆☆☆☆

“BEAWARE ”

Written on: 18/02/2013 by Mandygreen (1 review written)

We have a small business and are very disappointed with this company. We were conned 2 years ago into a supposedly independent energy adviser whom we think was a opus member of staff telling us there tariffs etc were the best. We were meant to be on emergency tariff which was very high like emergency tax. Being a new first business we were far too trusting. After checking this out we rang Opus back within a few hours to terminate contract but were told there was no cooling off period which we… Read Full Review

Opusenergyoperations's Response to Mandygreen's Review

Written on: 19/02/2013

Hello Mandygreen, I’m really sorry to hear that you’ve been having problems with your tariffs and I’d like to look into this personally for you. All of our customer communications are fully auditable and we are able to track each letter that is sent to customers, so please could you email be at a.nash@opusenergy.com quoting reference number RC180203M so that we can help try and resolve any problems you are still having. Andy Nash, Opus Operations Director

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