Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
227
7% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Opus Energy Electric - Ask a question now

Media Gallery for Opus Energy Electric

Opus Energy Electric
Opus Energy Electric

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“DONT USE.... EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 12/11/2013

Contract rolled on and rate doubled, never received the renewal confirmation letter, no email was sent and so you dont even know its doubled till its too late. Complained and they offered to reduce by 40%, still a 60% increase… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Past issues sorted out”

Written on: 06/11/2013 by pingpong1987 (3 reviews written)

I have read a few negative reviews here, but would like to say on the whole my experience with Opus has been good. There were a couple of issues when I first started using Opus' services, but these were sorted out quickly by the customer service team. Since then I have added a smart meter for my business which I am really happy about, as now I only pay for what I use and not estimates that I have been used on in the past. I also find the pricing competitive, which again is so important if you… Read Full Review

Report this review
★☆☆☆☆

“The worst energy company there is”

Written on: 05/11/2013 by graham12345 (1 review written)

This is a company that tricks customers on the phone by letting you think you are signing up to payments being fixed for three years then when you ask to cancel just after 24 hours they tell you that you are fixed to them for three years and that as you are a business there is no cooling off period and that is that. customer service non existing. Stay away from this company i will be complain to the offgem as this cannot be the right way to do business… Read Full Review

Wishywashy345's Response to graham12345's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never Ever Use Worst Company Ever”

Written on: 30/10/2013 by Newton68 (1 review written)

I would be here all day telling of my experience, but I'm a successful business man and was totally done in by this company. I wish I could leave my name on this review. I'd gladly pay people/businesses to use anyother company. Never ever even give them the time of day when they cold call you, don't even be polite do not give any details what so ever just put the phone down… Read Full Review

Report this review
★☆☆☆☆

“cheat company”

Written on: 11/10/2013 by Kriskris (1 review written)

one of their staff call me and said we work on behalf of n power which is I am using before opus transfer it to them and they asked me for the account number and sort code then i said why do you want my account number, he said the account and sort code is for someone to put the money into your account only, but few day later they have set up the direct debit for me. This is cheating company!!!!! Please if they call you please tell them f_ _k off or you are gonna be in treble like me… Read Full Review

Opusresponse's Response to Kriskris's Review

Written on: 15/10/2013

Hi, I am sorry to hear about your experience. We’d be happy to look into this for you. Please get in touch with me via the email address listed at the top of the page and reference code RC151013. Best, Andy Nash, Operations Director.

Reply to this comment

Lisa352's reply to Opusresponse's Comment

Written on: 09/12/2016

I had over a year of hell from opus your customer service is diabolical I was threatened and intimidated over the phone by your member of staff I've complained but got no where

Reply to this comment

Wishywashy345's Response to Kriskris's Review

Written on: 09/08/2015


most corrupt firm ever we have the house of commons involved now lets all get together and get opus energy shut down they destroyrd our business 13 months ago were still fighting them

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Total rip off!”

Written on: 27/09/2013

We took over the site 3 months ago. They were charging us a pay as you go rate, even tho we contacted them at least 4 times confirming we are happy to be their new customer. When finally got to the point they created a new account they informed me all prices did not include VAT. I accepted it. Then they informed me payments made by card or cash (non-direct debit) will increase my bills by extra 7.5% --- we have now EXTRA 27,5%!!! but well. Still accepted the prices with VAT and signed up for a… Read Full Review

Opusresponse's Comment

Written on: 30/09/2013

At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. For that reason if you are experiencing an issue that hasn't been solved through our usual customer services channels, then please contact me.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Whatever you do, DO NOT entertain OPUS, if they call...”

Written on: 25/09/2013

Whatever you do, DO NOT entertain OPUS, if they call HANG UP, if they come to your door ASK THEM TO LEAVE.......... I WILL BE FORWARDING MY EXPERIENCES TO ALL MY FRIENDS AND FAMILY ON FACEBOOK, WHATSAPP, VIBER AND TANGO to make them FOREWARNED. The more people that know, the more it will affect OPUS; people will stay away and be wary, the aim should be 'NO NEW CUSTOMERS'for Opus. MY STORY: A contract had been taken by a Co Freeholder for his business the CONTRACT clearly stated the prices… Read Full Review

Report this review
★☆☆☆☆

“It's a disgrace. No satisfaction!”

Written on: 25/09/2013

I have a friend who is going through a very similar thing with Opus. A representative from Opus walked into her shop with an appointment to offer her this so called great deal. She was told that they will supply gas for her business but not her home as they do not supply domestic. They then put her home address as well as her business even though she does no run her business from that address. When she disputed it, they told her that she gave those details ( which she obviously didn't). She… Read Full Review

June77's Comment

Written on: 25/09/2013

My typing error. I put that a representative from Opus walked into the business with an appointment. She actually walked in WITHOUT no appointment previously made. I am very disturbed by this. I have just spoken to my friend who has the business and she is in tears. How can these people sleep at night knowing that this women has children and have taken her meter away and has no heat or hot water and still asking for £2000??

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Opus Energy”

Written on: 23/09/2013 by ManiAhmed (1 review written)

I recently took over a business in Newport and being new to the amazing world of electricity supply took a contract out with Eon (198 per month) and it took 1 month to transfer the contract to Eon!!!?. However, Opus had the contract on that address . I was told, they were the suppliers and even though I took a contract with Eon, I still owed them money to the tune of est £1600. I then supplied meter readings to them. They bill suddenly reduced to £817.00. I then found out they are charging me… Read Full Review

June77's Response to ManiAhmed's Review

Written on: 25/09/2013

Please do. I have a friend who is going through a very similar thing with opus. She was told that they will supply gas for her business but not her home as they do not supply domestic. They then put her home address as well as her business even though she does no run her business from that address. When she disputed it, they told her that she gave those details ( which she obviously didn't). She said she refuses to pay for her home address as she did not sign up for that. They called the police to her home while she was at work and the took her meter. She tried to get a new supplier who said they cannot do it without a meter and Opus told her that in order for her to get the meter back she will have to pay £2000, which she cannot afford. She has 3 children, one of them is unwell and she has had no heating for 3 weeks. I really want to help her but don't know how. This cannot be right. I need help on who we can turn to. Its a disgrace!

Reply to this comment

Maniahmed's reply to June77's Comment

Written on: 26/09/2013

I am angry to hear what your friend is going through. I work for an insurance company and in disputes we listen to phone call recordings. I think you should request phone call recordings. I would also advise to sift through national newspapers and report this. A bit drastic but I have found no company wants bad press. There is no secret that this company has badly trained staff who are driven by a bonus culture. Another action could be report this to the regulator urgently. Prepare a file with the chain of events with dates. With winter approaching the company has acted in complete disregard to your friend and her family's well being. In regards to my situation, I have offered £360 settlement in 3 installments. Which they have not accepted. I am prepared to court if need be. Please keep this page updated so other people can learn from our experiences.

Reply to this comment

Lisa352's reply to Maniahmed's Comment

Written on: 09/12/2016

I am too going and having same problem I do not have a business but a domestic home that I live in. I've been sent two lots of bills of different amounts to pay I've been threatened and intimidated over the phone saying they are going to get bailiffs to my home I have a disability and also mental health problems. The amount of times I've rang opus to get things sorted out and to complain I don't hear back from them. Im sucidal at the mo because of the stress they caused me.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“OPUS PUT UP AGREED RATES WHEN YOU ARE IN CONTRACT ”

Written on: 19/09/2013

Opus energy have a clause in the fine print which enables them to put up the unit cost at any time and as many times as they wish and they do just this. So, if you believe that you have entered into a fixed rate contract for 1 year or more, forget it. They put up my unit rates 4% within 2 months of entering into a 1 year fixed contract and now the unit price is 20% more. They say it is their pass through rate clause so if their costs go up they simply pass it on directly to their customer even… Read Full Review

Opusresponse's Comment

Written on: 20/09/2013

We appreciate feedback on our business and where problems are uncovered we will do our best to rectify them as quickly as possible. I am sorry to hear of your experience please get in touch with me with details and I will look into the matter for you. Andy Nash, Operations Director at Opus Energy

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Can you please contact me with regards to rates going up at Opus, I am collecting data in order to pursue Opus legally. Also if you read contract law you will discover that they are not allowed to introduce any new terms of contract after the initial signing of contract be it verbal or written.

Reply to this comment

Braindeadsillyme's Comment

Written on: 07/10/2013

Sorry forgot to mention email address: Shamimdalal@hotmail.co.uk

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Choose Someone Else”

Written on: 13/09/2013

Don't do it, don't use Opus. I'm a new, small business and have just been on the phone discussing my third complaint. I've only been with them since April. It's their customer service that's the problem. The prices are fine (when billed correctly). After my second refund/complaint I received excellent customer care and was happy that everything was resolved only to discover another withdrawal from my bank account without having received an invoice. All the money I have saved with them I have… Read Full Review

Opusresponse's Comment

Written on: 16/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC160913 so that I can help resolve any confusion as soon as possible.

At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. Please contact me.

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Faith restored in opus energy”

Written on: 05/09/2013 by Steph3n_56 (1 review written)

I was beginning to lose all hope in opus after I experienced constant battling with trying to have my complaint resolved. After extensive phone calls and expressing my dissatisfaction with the way in which their credit department dealt with my wife, I spoke with a representative who could not have been more helpful. After raising my complaint they seemed to redeem themselves through extensive ways of ensuring this was resolved. She kept in contact with myself when promised, something which is… Read Full Review

Report this review
★☆☆☆☆

“Play tricks on customer service staff”

Written on: 30/08/2013

I am just switch my business electricity and gas to Opus. I hope to save move money of course, but when I received the contract, the price are different. I call them, and they said they can confirm my verbal agreement with this price. Yes, I did agreed on the verbal agreement but before the verbal agreement, there has a lot of conversation about the price and I am sure I have confirm the discount price with the direct debit (which I am thinking to pay by DD), so on my note, I have write down… Read Full Review

Opusresponse's Comment

Written on: 02/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC020913 so that I can help resolve any confusion as soon as possible.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“keep well clear of opus energy”

Written on: 22/08/2013

I lost faith in human nature due to opus (hopeless Energy) there credit control staff are as Rude as you will ever get as an example, In may i this year my father sadly passed away, on the day on his funeral we traveled from Yorkshire to Birmingham after a return journey of 11 hours and as you can imagine a very stress full and emotional day we received a telephone call from opus energy at 7.50 pm, the girl from Opus asked for me, my wife explained the funeral etc etc and that i was to upset to… Read Full Review

Lisa352's Comment

Written on: 09/12/2016

That is terrible I'm so sorry you had that abuse given to you. I was also treated with appaling attitude from verbal abuse intimidation and bullying behavior down the phone. Opus needs to be shut down asap they can't go on doing business like this its disgusting. I'm ringing ofgem in the morning and putting in a complaint

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Unexplained rise in Electricity Bills”

Written on: 17/08/2013 by ItalianDeli (1 review written)

We are a small deli (just like other people have written they are small businesses seemingly affected by opus). When we moved into the premises we were awaiting a bill as we had no way of finding out who supplied the premises with Electricity (there is no gas at the premises) but continued to be bombarded with salesmen and phone calls to get us to go over to them. In the meantime, I did some hefty research and found Opus to be the cheapest supplier at the time (but failed to look at any… Read Full Review

Foxythompson's Response to ItalianDeli's Review

Written on: 20/08/2013

get you deli taken over by a new tenant :) ring up and cancel the supplier

Reply to this comment

Braindeadsillyme's Response to ItalianDeli's Review

Written on: 04/10/2013

Could you confirm if you have had any luck with Opus, or are you still battling with them?

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Excellent ”

Written on: 13/08/2013

I had a small bussiness and a company signed me up to a 3 year contract , they were very helpfull and very understanding the were called energi save online and i lovely lady helped me to sort out my metre and there issue , i would highly recommend this company to all small bussiness… Read Full Review

User1010's Comment

Written on: 16/04/2014

hahaha! this is obviously a member of the opus team who wrote this review, Poor opus wont be trading much longer i suspect

Reply to this comment

Cotesha's Comment

Written on: 29/05/2014

I will be taking Opus to court and make an example out of them. It is not possible for a customer to give Opus 5 stars, they are so silly they get employee to write review... how obvious

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“DO NOT USE THIS COMPANY!!!”

Written on: 04/08/2013

NEVER EVER USE THIS COMPANY!!!!!!… Read Full Review

Report this review
★☆☆☆☆

“cant believe what happens when yo go with opus”

Written on: 25/07/2013

WHERE DO I START opus got hold of my account 4 yrs ago held me in a three year contract got hold of my account through a broker i was with n power they tried to get hold of my contract and on the eigth time n power let it go after initialy going with opus the bills came through and i point blank refused to pay due to the terms that were offered on the phone were they were cheaper than the contract i already had managed to strike a deal and get the smart meter fitted checked my invoices it… Read Full Review

Report this review
★☆☆☆☆

“I run a small bussines a salesman came in and offered...”

Written on: 15/07/2013 by TonyPeers44 (1 review written)

I run a small bussines a salesman came in and offered us rates that was better then what we where paying at the time so i said we will go with opus when our contract expires he said no need he will do it streight away i was surprised by this but said its common practise with OPUS to make up false documents in order to change from say E-ON to OPUS bare in mind i was paying 2.84 per unit with E-ON and he offered me 2.16 per unit foolishly i agreed. A week later another sales guy said he will… Read Full Review

Edd14's Response to TonyPeers44's Review

Written on: 19/07/2013

First let me say Im sorry to hear you where duped into a contract with OPUS, ,My partner has just had the same done to her,Im now going to deal with this,as you have said they are dirty tactics too pretending to be Scottish Power,Im going to take them all the way if need be,I do hope that your comments prevent others being taken in :)

Reply to this comment

Zailer's Response to TonyPeers44's Review

Written on: 22/07/2013

Change of Tenancy is about the only way you can ever get out of those sorts of things. I am a consultant at a leading business energy firm which helps in assisting people with removal of OPUS contracts. Unfortunately seeing people on 20 PPU for electric is not uncommon...

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“I wouldn't deal with this bunch for all the tea in China”

Written on: 08/07/2013

Opus Energy seem to employ agents who cold call people and persuade them to open energy accounts for a property for which the person has no authority to transfer the account. Trying to sort out the shambles that Opus Energy has created is a nightmare… Read Full Review

Report this review
overview