Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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★☆☆☆☆

“DON't GET TAKEN”

Written on: 24/03/2013

My daughter has just taken over a premises for a screen printing shop . She was in the process of dealing with a reputable supplier for her electric/gas… Read Full Review

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★☆☆☆☆

“WOW what a heartless company they are they just want...”

Written on: 18/03/2013 by timesquare1 (1 review written)

Hi, STAY AWAY from this company, they will overcharge you, keep you in a long c0ntract, rude customer service, will c0n you in to believing they are the cheapest energy company around via cold callers who work on commission. Their Process for getting out of a c0ntract is a complete nightmare. Had a 2 year contract but moved premises after a year due to silly energy bills (£300 a month for a few lights and one computer). You would imagine leaving an energy company would be easy but its a… Read Full Review

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★☆☆☆☆

“Find Very unhelpful”

Written on: 17/03/2013 by Dinglechris (1 review written)

I took over a business in November 2012, the previous owners monthly bill was approximately £70 per month, mine have been around the £200 mark each month & after a few calls I still didn't get a good answer, I asked for a new Smart Meter & was told that I'd have to pay for it, it cost a lot to phone up & your waiting ages for a answer to any question, I will not be staying with them after my year is up… Read Full Review

Opusenergyoperations's Response to Dinglechris's Review

Written on: 18/03/2013

Dear Dinglechris, my name is Andy Nash and I am the Operations Director at Opus. I’d really like to look into this matter for you because we certainly don’t charge for smart meter installations. We also set our calls at a local rate, similar to other suppliers, and aim to answer them within 30 seconds. If you could send an email to a.nash@opusenergy.com quoting the reference number RC170313 then we can try and help. Andy Nash

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★☆☆☆☆

“you get a fine for "paying too late" without warning ”

Written on: 16/03/2013

out of £57 they make £117 as I have "paid too late" but I never received a letter saying that I have to pay anything… Read Full Review

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★☆☆☆☆

“this the is the worst company”

Written on: 15/03/2013

The worst company I made mistke join ds one I'm warnin pepole dnt join opsy energy they scank pepole join eon.they the best… Read Full Review

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★☆☆☆☆

“Beware - dreadful company”

Written on: 13/03/2013

Opus Energy was recommended by an energy comparison website for my small pub. I have a smart meter but the bills were never correct, I then got a bill for over £4,000… Read Full Review

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★☆☆☆☆

“Read your contract carefully”

Written on: 11/03/2013

We enter a business contract with Opus for 1 year, because they previous supplier and they offered an excellent rate. But, problems started after first invoice. They tried invoice us for previous tenants energy usage, which was never paid. After two months, this was resolved, after many phone calls. The latest problem, is that we forgot that our contract was going to expire and Opus never sent a letter or email to inform this going to happen. At beginning year, they started charging us 7p more… Read Full Review

Opusenergyoperations's Comment

Written on: 13/03/2013

Dear Guest, I am Andy Nash the Operations Director at Opus. I’m sorry to hear you’ve been having problems with your contract and I’d really like to look into this issue for you. If the problem still hasn’t been resolved then please do contact me directly at a.nash@opusenergy.com quoting the reference number RC110313.

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Michelle2004C's Comment

Written on: 21/03/2013

I have has exactly the same problem but I have 2 metres an off peak & a peak, both standing charges have gone up & both unit prices have gone up, taking my bill from under a hundred per month to just short of 340!!! I'm a small business in my 1st year & it wouldn't be so bad if I was aware these changes & charges would occur but I had NO warning (no letter or email) or any correspondence from opus to tell me what was occurring! In my words I've been signed into another year without providing a signature or consent!!! Totally rediculous & had I received a letter I certainly wouldn't have stayed with this company at those rates. I'm looking into this further (legally) as I never had a letter & I refuse to pay these prices!!!!

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★☆☆☆☆

“under no circumstances deal this company”

Written on: 01/03/2013

I am ashamed to say I have been duped into a contract with OPUS by their cold call team (which they then absolutely refuse to refer to when complaining), they caught us at a vulnerable time when setting up our new business and they promise the best offer out there "which beats everyone" then you end up with the worst and "you need to sign now to avoid big charges". Their complaints team have one instruction ! under no circumstances give anyone their money back or end their contact. the way… Read Full Review

Opusenergyoperations's Comment

Written on: 04/03/2013

My name is Andy Nash and I'm the Operations Director at Opus. I am sorry that you seem to be having difficulties and would like to look into this problem if it still hasn’t been resolved through our usual customer services channels. Please contact me directly at a.nash@opusenergy.com quoting the reference number RC010313

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★☆☆☆☆

“i tried ti transfer to another COMPANY, british gas...”

Written on: 28/02/2013 by TOMTOM74747488489 (1 review written)

i tried ti transfer to another COMPANY, british gas when i took over a empty SHOP. next thing opus energy phone up and say i owe the previuos tennents BILL. i refused to pay his bill and supplied the tenency AGREEMENT. by then i am on a contract at rediculas RATES. i had never spoken to any one or signed any THING. now i owe £4,800 in 6 MONTHS. never go near these PEOPLE. they will end up in JAIL. the quicker the BETTER. please note any good reviews have no name ATTACHED. i wonder WHY. frank… Read Full Review

Opusenergyoperations's Response to TOMTOM74747488489's Review

Written on: 01/03/2013

Hi, we’ve been trying to get through to you for some time now to help resolve this issue as I understand that you are now on out of contract rates and we want to be able to help you find a suitable solution. I’d like to talk to you directly but I am concerned that we might not have the correct phone number for you so if you could send me a note letting me know your contact details and a suitable time to call that would be very helpful. Please quote reference RC280213. My email address is a.nash@opusenergy.com, Andy Nash, Opus Operations Director.”

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★☆☆☆☆

“Ridiculous prices ”

Written on: 27/02/2013 by Lauraelliott1986 (1 review written)

I would not reccomend anyone to go with this company!!!! Myself and my partner run a pub it is our first buisness and is finally doing well after a long 7months, however the energy cost with opus has been so ridiculous that we now owe £9,000 how is this possible??? Not only can't we afford to pay we are continually harassed by the workers!! Our only alternative now is to go to our court date and proberbly be disconnected!!! I have heard off other land lords that they found opus very expensive… Read Full Review

Opusenergyoperations's Response to Lauraelliott1986's Review

Written on: 28/02/2013

Hello, I am sorry that you seem to be having difficulties and would like to look into this problem if it hasn’t been solved through our usual customer services channels. Please contact me directly at a.nash@opusenergy.com quoting the reference number RC270213. Andy Nash, Opus Operations Director

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★★★★★

“BEST FOREVER”

Written on: 20/02/2013

I AM VERY GLAD NOW TO FIND THAT MY BILLS ARE CHAEAPER THIS IS THE ONLY SOLOUTION I GOT & THE SOLOUTION IS OPUS ENERGY.THANK GOD I GET RID OFF FROM BRITISH GAS. … Read Full Review

Opusenergyoperations's Comment

Written on: 21/02/2013

Thank you very much for your comment and feedback. We pride ourselves on our competitive prices and are happy to hear that we’ve been able to offer you a satisfactory solution. Andy Nash, Opus Operations Director

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Ripped_Off_By_Opus_Energy's Comment

Written on: 20/06/2013

This "person" clearly works for Opus Energy , what a joke !!!

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★☆☆☆☆

“BEAWARE ”

Written on: 18/02/2013 by Mandygreen (1 review written)

We have a small business and are very disappointed with this company. We were conned 2 years ago into a supposedly independent energy adviser whom we think was a opus member of staff telling us there tariffs etc were the best. We were meant to be on emergency tariff which was very high like emergency tax. Being a new first business we were far too trusting. After checking this out we rang Opus back within a few hours to terminate contract but were told there was no cooling off period which we… Read Full Review

Opusenergyoperations's Response to Mandygreen's Review

Written on: 19/02/2013

Hello Mandygreen, I’m really sorry to hear that you’ve been having problems with your tariffs and I’d like to look into this personally for you. All of our customer communications are fully auditable and we are able to track each letter that is sent to customers, so please could you email be at a.nash@opusenergy.com quoting reference number RC180203M so that we can help try and resolve any problems you are still having. Andy Nash, Opus Operations Director

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★☆☆☆☆

“Dreadful!”

Written on: 18/02/2013 by handbaglady (1 review written)

In 30 years of business, Opus is the worst organisation I have ever had to deal with! I took over premises to open a new branch of my shop. I wanted to use my regular electricity supplier but the previous tenants had been with Opus and they would not let me change until they had seen a copy of my lease! They then sent me an estimated bill - based on the previous tenants (a cafe occupying 3 floors) whereas I am a handbag shop on the ground floor only. I sent them a final reading and moved to… Read Full Review

Opusenergyoperations's Response to handbaglady's Review

Written on: 19/02/2013

Hello Handbaglady, there seems to be a lot of confusion around your bills and I’m sorry that this doesn’t seem to have been resolved for you by our customer services team yet. Please could you email me at a.nash@opusenergy.com quoting the reference RC180213H so that I can look into this personally for you. Andy Nash, Opus Operations Director

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★☆☆☆☆

“DISGUSTING COMPANY - STAY AWAY AT ALL COSTS!”

Written on: 16/02/2013 by Lauren2907 (1 review written)

First I must say its good to see that I am not the only one in this situation. So here it goes... My dad (the business owner) cannot speak English and therefore I tend to deal with most things but obviously I don't know everything about his business. He receives a call from someone on the 8th Feb 2013, passes my number to them so they can speak to me, and they call me (at 20:30). They tell me that they are calling from Npower (who from what I knew was the energy supplier), that the director of… Read Full Review

Opusenergyoperations's Response to Lauren2907's Review

Written on: 22/02/2013

Following recent contact with Lauren2907 we are pleased to confirm that we have resolved her query. Andy Nash, Opus Operations Director

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★☆☆☆☆

“Just found out that because i didn't ring up and...”

Written on: 15/02/2013 by notjusttshirts (1 review written)

Just found out that because i didn't ring up and negotiate a new contract opus have switched me to a new tariff of their choice which is nearly double the tariff i agreed with them. I never got a reminder, just a verbal contract so now i have a year of high bill. When will companies rely on service and price to keep customers and not black tactics. I will be putting my notice in at my other business addresses asell. Very Poor Until now we had no problem with opus, the billing ect was fine. I… Read Full Review

Opusenergyoperations's Response to notjusttshirts's Review

Written on: 22/02/2013

Following this feedback, we can confirm that our customer service team has been in touch with the customer and we have resolved the issue satisfactorily. Andy Nash, Opus Operations Director

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★☆☆☆☆

“Beware of this company! contract renewal that never...”

Written on: 07/02/2013 by wilds (1 review written)

Its a shame that Opus Energy do not believe in investing in customer loyalty. This company have a dubious renewal system which rests on a fictitious letter sent in the post. If their is no response within a short period you will be placed on a rolling contract of 12 moths with over inflated rates. I am now taking steps against this company… Read Full Review

Opusenergyoperations's Response to wilds's Review

Written on: 08/02/2013

Dear Wilds, would you be able to contact me directly so that we can help resolve any problems that you’ve been having with your renewal process? All of our customer communications are fully auditable and we are able to track each letter that is sent to customers, so I’d like to look into this matter personally for you. Could you please email me at a.nash@opusenergy.com quoting the reference RC070213. Andy Nash, Opus Operations Director

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Anomy1's Response to wilds's Review

Written on: 12/02/2013

I have had exactly the same problem they have rolled me onto another 12 month contract doubling the price!! How do i get out of this mess..they saying they sent us a letter but we didnt receive anything!! What steps are you taking please advise..

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★☆☆☆☆

“Avoid at all costs - cost being the operative word!”

Written on: 01/02/2013 by adrempr (1 review written)

WITHOUT PREJUDICE I am one of the Trustees of a pension fund which owned and rented out an office premises. Unfortunately the tenants left with unpaid rent and had chosen to change electricity supplier to Opus during their tenancy. The trustees of the pension fund then became liable for the premises, but when I told our agent that I wanted to revert to the original electricity supplier, I was advised that Opus would require a not inconsiderable amount of money, already accrued apparently at… Read Full Review

Adrempr's Response to adrempr's Review

Written on: 05/02/2013

Subsequent to my review, I have now received a follow up call from Opus customer services who have decided to apologise and to waive this outstanding charge completely.
So I must moderate my comment accordingly.
Thank you Opus. I hope this reflects a new approach that will lead to better service satisfaction all round
C Jones
Trustee SSAS

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★☆☆☆☆

“Lies, false representation, huge bills”

Written on: 10/01/2013

I completed on a pub on the 3rd December and was immediately advised to change from Opus energy for both electric and gas. I understand that they have not delayed the switch which should go through soon. Last week I was invoiced over £1000 for 13 days gas and electric at 95p per day and 21p per unit (6p per unit for gas) £24,000 a year. This is completely above board as I do not have a contract with them (we weren't open for business in this time though!). What I find quite sinister is the… Read Full Review

Opusenergyoperations's Comment

Written on: 11/01/2013

My name is Andy Nash and I'm the Operations Director at Opus. I am sorry that you seem to be having difficulties, and would like to look into this problem personally. Please contact me directly at operationsdirector@opusenergy.com quoting the reference number RC110113. Andy Nash, Opus Operations Director

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★☆☆☆☆

“should not be allowed to operate”

Written on: 10/01/2013

i unfortunatly have the displeasure of dealing with this company, they conned us into switching with them. the customer service is extremly bad. so rude and no one knew what they were talking about everytime i rang there was a different story. this has been going on for over a year now and we are still battling with these people. the ammount i owe the company changes from week to week, sometimes its £100 more or less. cannot get a correct answer of these people, highly reccomened NO ONE to use… Read Full Review

Opusenergyoperations's Comment

Written on: 11/01/2013

I am sorry to hear that you are dissatisfied. If you’d like to discuss the problems with me directly please do contact me at operationsdirector@opusenergy.com and quote the code RC100113 so that I can help. Andy Nash, Opus Operations Director

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★☆☆☆☆

“Most unethical company of the year! ”

Written on: 08/01/2013

I have a small new business and was conned (by a supposedly independent energy adviser...who I now believe was part of the Opus sale team) by Opus into using them to supply my electricity! DO NOT MAKE the same mistake. Customer service is appalling (rude, ill-mannered and unhelpful) and they are so much more expensive than competitors. Unfortunately I am tied in to a 2 year contract...hopefully the ombudsman will sort out this mess!… Read Full Review

Opusenergyoperations's Comment

Written on: 09/01/2013

Hello, we would like to help resolve any problems that you have. I’d like to look into this personally so could you please email me at operationsdirector@opusenergy.com quoting the reference number RC080113. Andy Nash, Opus Operations Director.

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Rebeccatut's Comment

Written on: 26/02/2013

I am in a similar situation - however it was not me who made the contract and I have no idea who took or made the call. I now have opus telling me that i owe them £600 for two months when I was not even at the unit. Someone has managed to give my detail as a tenant of a property - all very very dodgy and apparently no one will call me back for 5 days ....
Rebecca

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