Opus Energy Electric Reviews

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★☆☆☆☆

“I've never had a contract with Opus and that is the...”

Written on: 21/10/2015 by Narf (1 review written)

I've never had a contract with Opus and that is the problem. I recently took over a pub and started a contract with Eon, all with problems. Apart, that is from the ten days between taking on the pub and the Eon contract coming in to effect. The previous tenant used Opus, so in the transition period they continued to supply the premises. I currently pay £200 per month for electricity. Usage is fairly static as the same items are used for the same time each day. The only extra usage is the oven… Read Full Review

Pizzabox's Response to Narf's Review

Written on: 30/10/2015

This has exactly happened with us ! Opus had demanded payments for the period when I was not in contract with them and they are charging absolutely ridiculous amount of money for that transitional period. Despite raising my concerns they have referred the matter to the debt recovery company. To make matters worse , rather Opus forwarding the limited company details , they have passed on my personal details to the debt collection company whereas the so called bills were addressed to the limited company. I have refused to pay.

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Wishywashy345's Response to Narf's Review

Written on: 18/11/2015

Believe me they will cut you off they created a debt for us then came and took our gas meter we lost everything and we wasnt even in debt the most corrupt company ever

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★☆☆☆☆

“They will be your worst nightmare, avoid them!!!”

Written on: 05/10/2015 by csLian (1 review written)

Before I start, I would like to apologize for my English as I'm not a native speaker. I took over a business from one of my friend in May. At that time I tried to change all the utility providers into my account. All other companies such as British Gas and Bristol Water changed without any hassle or trouble except OPUS energy, I told them I'm happy to continue to be their customer if they can give me a reasonable tariff. At first, they said they could not change the account to my name… Read Full Review

Wishywashy345's Response to csLian's Review

Written on: 18/11/2015

They illegally took our meter n we have just had to give our much loved business up after slmost 11 years

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Cslian's reply to Wishywashy345's Comment

Written on: 18/11/2015

It's sad to hear that. They are the worst ever!! I wonder why they can still run the business with those unfair policy against the customers. Let's stay together to boycott them and hopefully they will go bankrupt soon...

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Lisa352's reply to Cslian's Comment

Written on: 08/12/2016

I can relate to that I had over a year off hell with this company I live in a domestic property which opus said to me that they don't do domestic properties only business ones. I live in a flat since I moved there in Oct 2015 I've been sent bills which arnt supposed to be for me. I have now changed gas supply the threats and the bullying antics I got from opus was terrible. One member of staff over the phone had me in tears and threatened to get the bailffs involved if i didnt pay the bill they sent me. I explained to them several times that i will pay the bill after xmas the way he spoke to me over the phone i wouldnt speak to a dog like it never mind a human being. So so terrible l will be seeking legal action if i get threatened or intimdated any more

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★☆☆☆☆

“Immoral greedy & bullying company!”

Written on: 03/10/2015 by Upshot355 (1 review written)

I have had a long standing disagreement with Opus energy regarding alleged out of contract rates. I am still a paying customer. This morning I received a personal charging order in the sum of £8500. Yes over EIGHT THOUSAND POUNDS. A couple of months ago I engaged a local solicitor to help as I didn't know how to deal with the arrogant, unhelpful litigation officer who when asked why they were wanting ridiculous out of contract costs advised because they could. I am a small cafe, micro… Read Full Review

Wishywashy345's Response to Upshot355's Review

Written on: 18/11/2015

They have just made us give up our much loved business after 11 years our health as suffered after they illegally took our gas meter im fighting them im taking them to court i want this company to pay us compensation for 17 months of hell we have endured

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Lisa352's reply to Wishywashy345's Comment

Written on: 08/12/2016

I am going through the same thing here I had nothing but trouble with this company for a year now. I am sorry your experiencing problems to I hope this company goes bankrupt soon they caused me nothing but hell and intimidation

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★☆☆☆☆

“Scamming Cold Callers”

Written on: 01/10/2015 by ErikTaylor (1 review written)

This company cold me today saying I was owed £573.69 for over payments on my energy bills, they then proceeded to ask for my energy provider, card details and bank address allegedly to 'verify that I was the right person to refund this money to'. However after confirming for the third time I did own a business the 'manager' of the department promptly hung up on me. Please don't waste your time with these people I don't even know how they got this number… Read Full Review

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★☆☆☆☆

“Fraudulent charges”

Written on: 27/09/2015 by Ruizoy192 (1 review written)

This company manufactured meter readings to charge more than £900 pounds of electricity never used for a new build. Avoid this company at all costs… Read Full Review

Wishywashy345's Comment

Written on: 28/09/2015

This company fraudulently took my business away 15 months ago we are in the process of suing them

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★☆☆☆☆

“Do Not Use This Company !”

Written on: 15/09/2015 by bingo1066 (1 review written)

We were strong-armed into signing up with Opus on a temporary as we had just moved into new premises - however we wish we had read this review first ... we had no long term commitment so we rapidly switched to EON after 2 weeks. Meanwhile the first we heard from Opus was a terse and very rude person demanding £688 for 2 weeks supply (while the shop was empty) and threatening legal action on our first contact with the firm. We are yet to see the bill ... if you have any sense do not go anywhere… Read Full Review

Wishywashy345's Response to bingo1066's Review

Written on: 28/09/2015

They need closing down they out us out of business we are suing them horrific company

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Lisa352's reply to Wishywashy345's Comment

Written on: 08/12/2016

I wish you and all others who had severe problems with opus good luck with suing I'm to experiencing problems with them and their antics in fact I'm going to see someone if I can take legal action against this company I have been intimidated and bullied by a member of opus staff. Awful I wish you all the best for the future

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★☆☆☆☆

“BEWARE !”

Written on: 06/08/2015 by Ramirezrw245 (1 review written)

I have a pub. My initial contract with Opus 4 years ago had good rates due to a relationship with my landlord/brewer. However nearing the end of the contract I was contacted by Opus during lunch time, my busy time - I told them I was not able to discuss then could they call back, they put me onto a rolling contract, with high rates. When I tried to discuss with them they said it was too late & was locked into a new contract. I have now given notice to end & just had a call from Opus saying… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Don't Trust Opus Energy”

Written on: 21/07/2015 by Smithrh303 (1 review written)

BEWARE they are untrustworthy ! All Electric suppliers require a month notice of termination ! Opus demand at least TWO months notice ! ! Just 30 days from the their letter of new rates DO NOT GO WITH THEM ! I Did and regret it ! Never Again, I am forced to accept rates: from Opus 12.753 kWh and 26p /day after a fight reduced to 22p/day and 11.52 /kWh instead of 20.8p/day and 8.18p/kWh … Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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Wishywashy345's Comment

Written on: 28/09/2015

Thankyou were in the process of suing them they were so fraudulent impersonated a judge to take our meter etc thanks anyhow

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Lisa352's Comment

Written on: 09/12/2016

I'm in the same boat as opus I don't own a business but I'm in a private rented flat I keep getting spoken to down the phone in a most horrific way from verbal abuse to intimidation by opus staff I've tried phoning them every other day and put in numerous of complaints but don't get any where with them. I am now wanting to seek advice on how to sue this company they are and use bullying antics to me I've just been sent another bill of £138.84 its my second bill with them I had a bill of £50 which I told them that I would pay after Xmas but I got intimidated over the phone I'm on ESA and this person wanted me to pay this bill now I haven't got this type of money in my account. You have got my support I hope we all stick together and get this company out of business asap. I was in tears earlier in the way this company staff spoke to me absoulty awful I also had letters from this company threatening me to have my bills increased and get the bailiffs sent out to my home address. I live alone and I'm disabled with a mental illness

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★☆☆☆☆

“mystery demands for money”

Written on: 04/07/2015 by Lydia239 (1 review written)

My company has recieved demands for nearly two thousand pounds from this company opus energy.We have never heard of them,now debt recovery agents are on the case despite me contacting them .No bills with details on them just threats to recover money from me whoever realy owes it .Had to contact the ombudsman.AVOID THIS ENERGY SUPPLIER LIKE THE PLAGUE… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“WARNING - DO NOT USE THIS SUPPLIER ”

Written on: 30/06/2015 by cbParsons91 (1 review written)

I am a landlord of a commercial property. The tenant went into insolvency owing outstanding money for gas and electricity. Opus were their supplier. I contacted Opus and gave them all the details including the name of the liquidator. The building was empty for 18 months so I paid the standing charges to keep the electricity and gas on for the burglar alarm and the boiler in the winter. I received a telephone call one Friday afternoon telling me I owed £5000 and wanted to know how I was… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Do not think of entering a contract with Opus Energy”

Written on: 24/06/2015 by 223Mueller (1 review written)

This company is a disgrace. It does not do what it says, and tries to cheat you. It latest ploy is a"deemed contract" WE gave them proper notice that we had sold our lease, and when the day came they refused to transfer the account to the new supplier. They eventually agreed the change and charged a very high penalty rate for the extra time. They used the "Deemed Contract"Act, which is not meant to be used like this. We have contacted Ofgen and they are looking at it now. I will report back… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Sharks”

Written on: 17/06/2015 by Alexander278 (1 review written)

Offered a cheap price to get us hooked, then put the rates up nearly 30% after a year. Assured us that they sent us a letter informing us of the increase and that we are now stuck on a contract for 12 months. Now we have been trying to leave but they have rejected the transfer request because they say the transfer day was a day out. This is incorrect the ECHO system that all suppliers use states that the request date entered by our new suppliers was correct. Conveniently they have now put us on… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Absolutely disgraceful”

Written on: 13/06/2015 by Oswaldos1955 (1 review written)

Moved into my new business premises and after a month of not using it as I was decorating (during the day, no need to use electricity) I got sent a bill for £280. I rang them and they said it's because the previous person cancelled the contract so I was using Emergency Rates. They told me to send them another reading so I did. The next bill was for £530!!!!!!! For a month!!! So I rang again and got told I should send them the reading again so I did. Next thing I know is that they have taken… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Aggressive bully boy tactics”

Written on: 03/06/2015 by London303 (1 review written)

We have just finished our contract with opus thank god!!!! There is no customer service it's all money grabbing and threats will never ever use this company agan… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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Lisa352's Comment

Written on: 09/12/2016

Hi I have got ofgem involved and citizen advice to see what legal action can be taken against this company. Its illegal what opus is doing. They can not threaten customers in this way

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★☆☆☆☆

“Stressful”

Written on: 14/05/2015 by 33Kane (1 review written)

Being in contract with this company is actually the worst experience I've ever had with ANY company, utility or otherwise. They have no regard for people and would squeeze you without any remorse, they under estimate and over estimate from month to month and randomly select amounts to take from your account. They also have a Collections agency connected to them, that after you cancel the direct debit, (they threaten or should I say bully) action is taken even when its only two days after the… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“ONE BIG RIP OFF”

Written on: 14/05/2015

KEEP AWAY... ABSOLUTELY RUBBISH COMPANY. NEVER USE THEM.... HIGH BILLS , GOD HELP YOU IF YOU WANT TO GET OUT... THEY CRIPPLE YOU… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“one corrupt company u will regret for life.!!”

Written on: 07/05/2015

they bill you estimated when you give them the read they dont bleave you,so they can bill you higher,they ring with somany different numbers harrass u anytime of the evening demands payment NOW! avoid this corrupt ripping of company to trading/ombuds and terminate contract soon as… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“An absolute disgrace!!! ”

Written on: 28/04/2015 by BrittanyAlvarado105 (1 review written)

I have no idea how this company are still allowed to bully, threaten and blackmail customers into agreeing contracts with them. Illegal practices and it seems they have nobody to answer too. The staff working for them haven't got a clue. There appears to be many departments who do not communicate with each other, the workers who don't communicate and who are all on commission. The sooner this disgrace of a company is shut down the better. Make sure you take your own readings of the meter as… Read Full Review

Shaino's Comment

Written on: 07/05/2015

agree with everything you have said, get different advisor rings for payments not even secured to pay over the phone sometime u left with no options but to pay cos of abusive words they use.

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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★☆☆☆☆

“An OPUS representative came to our shop and wanted us...”

Written on: 26/04/2015

An OPUS representative came to our shop and wanted us to join OPUS and said that they their electricity prices are cheap compared to others and so on. We agreed to join them. The guy who came to the shop said that he would need bank details and signature (He had to papers with him. First paper was the contract which needed to be signed and the second paper was with the direct debit instructions which also needed a signature.) We signed the first paper with the contract however, we told that… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Cnellist's Comment

Written on: 23/10/2015

Omg they have done the same to me !! I'm having massive problems with them

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★☆☆☆☆

“HORRIBLE ”

Written on: 12/04/2015 by Beasley32 (1 review written)

Hi, just like everyone we got tricked into a contract with Opus Energy, and wanted to know if anyone has managed to get out or won a case against them… Read Full Review

Dlascelles's Comment

Written on: 16/05/2015

Hi. I had trouble with opus when I opened up my business last year. Basically a rep phoned me promising cheaper deals etc and that I had a 15 day cancellation period. Of course, when I tried to cancel I was then told this wasn't true and that I was tied in for 3 years. I spoke with my solicitor who advised me to get a copy of the recording with myself and the rep. I did and found that the conversation was only half recorded and missed out the bit where she spoke of the cancellation period.
Fortunately this worked to my advantage - as they couldn't prove I wasnt offered the cancellation period. When I contacted opus for the final time, I asked to speak with a manager (apparently none were at work - a claim which later proved to be false) however I spoke with the opus rep and put it to them that I had been mid-sold there product and that I planned to contact ofgem & take additional legal action against them. At this point the rep said she would need to discuss this with her superior (so a manager was available!!) when she returned she said that they would release my account and terminate my contract, which they duly did.
Don't get me wrong - this wasn't easy & I had to match their adamant/aggressive stance with an equally aggressive one of my own but I managed to get out after 4 months & am much happier with the new company (one of the big 6).
Co-incidentally opus charged me £250 more per quarter then my new company.

Hope this helps & good luck!

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Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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