Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
7% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Opus Energy Electric - Ask a question now

Media Gallery for Opus Energy Electric

Opus Energy Electric
Opus Energy Electric

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Opus Energy”

Written on: 23/09/2013 by ManiAhmed (1 review written)

I recently took over a business in Newport and being new to the amazing world of electricity supply took a contract out with Eon (198 per month) and it took 1 month to transfer the contract to Eon!!!?. However, Opus had the contract on that address . I was told, they were the suppliers and even though I took a contract with Eon, I still owed them money to the tune of est £1600. I then supplied meter readings to them. They bill suddenly reduced to £817.00. I then found out they are charging me… Read Full Review

June77's Response to ManiAhmed's Review

Written on: 25/09/2013

Please do. I have a friend who is going through a very similar thing with opus. She was told that they will supply gas for her business but not her home as they do not supply domestic. They then put her home address as well as her business even though she does no run her business from that address. When she disputed it, they told her that she gave those details ( which she obviously didn't). She said she refuses to pay for her home address as she did not sign up for that. They called the police to her home while she was at work and the took her meter. She tried to get a new supplier who said they cannot do it without a meter and Opus told her that in order for her to get the meter back she will have to pay £2000, which she cannot afford. She has 3 children, one of them is unwell and she has had no heating for 3 weeks. I really want to help her but don't know how. This cannot be right. I need help on who we can turn to. Its a disgrace!

Reply to this comment

Maniahmed's reply to June77's Comment

Written on: 26/09/2013

I am angry to hear what your friend is going through. I work for an insurance company and in disputes we listen to phone call recordings. I think you should request phone call recordings. I would also advise to sift through national newspapers and report this. A bit drastic but I have found no company wants bad press. There is no secret that this company has badly trained staff who are driven by a bonus culture. Another action could be report this to the regulator urgently. Prepare a file with the chain of events with dates. With winter approaching the company has acted in complete disregard to your friend and her family's well being. In regards to my situation, I have offered £360 settlement in 3 installments. Which they have not accepted. I am prepared to court if need be. Please keep this page updated so other people can learn from our experiences.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“OPUS PUT UP AGREED RATES WHEN YOU ARE IN CONTRACT ”

Written on: 19/09/2013

Opus energy have a clause in the fine print which enables them to put up the unit cost at any time and as many times as they wish and they do just this. So, if you believe that you have entered into a fixed rate contract for 1 year or more, forget it. They put up my unit rates 4% within 2 months of entering into a 1 year fixed contract and now the unit price is 20% more. They say it is their pass through rate clause so if their costs go up they simply pass it on directly to their customer even… Read Full Review

Opusresponse's Comment

Written on: 20/09/2013

We appreciate feedback on our business and where problems are uncovered we will do our best to rectify them as quickly as possible. I am sorry to hear of your experience please get in touch with me with details and I will look into the matter for you. Andy Nash, Operations Director at Opus Energy

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Can you please contact me with regards to rates going up at Opus, I am collecting data in order to pursue Opus legally. Also if you read contract law you will discover that they are not allowed to introduce any new terms of contract after the initial signing of contract be it verbal or written.

Reply to this comment

Braindeadsillyme's Comment

Written on: 07/10/2013

Sorry forgot to mention email address: Shamimdalal@hotmail.co.uk

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Choose Someone Else”

Written on: 13/09/2013

Don't do it, don't use Opus. I'm a new, small business and have just been on the phone discussing my third complaint. I've only been with them since April. It's their customer service that's the problem. The prices are fine (when billed correctly). After my second refund/complaint I received excellent customer care and was happy that everything was resolved only to discover another withdrawal from my bank account without having received an invoice. All the money I have saved with them I have… Read Full Review

Opusresponse's Comment

Written on: 16/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC160913 so that I can help resolve any confusion as soon as possible.

At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. Please contact me.

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Faith restored in opus energy”

Written on: 05/09/2013 by Steph3n_56 (1 review written)

I was beginning to lose all hope in opus after I experienced constant battling with trying to have my complaint resolved. After extensive phone calls and expressing my dissatisfaction with the way in which their credit department dealt with my wife, I spoke with a representative who could not have been more helpful. After raising my complaint they seemed to redeem themselves through extensive ways of ensuring this was resolved. She kept in contact with myself when promised, something which is… Read Full Review

Report this review
★☆☆☆☆

“Play tricks on customer service staff”

Written on: 30/08/2013

I am just switch my business electricity and gas to Opus. I hope to save move money of course, but when I received the contract, the price are different. I call them, and they said they can confirm my verbal agreement with this price. Yes, I did agreed on the verbal agreement but before the verbal agreement, there has a lot of conversation about the price and I am sure I have confirm the discount price with the direct debit (which I am thinking to pay by DD), so on my note, I have write down… Read Full Review

Opusresponse's Comment

Written on: 02/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC020913 so that I can help resolve any confusion as soon as possible.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“keep well clear of opus energy”

Written on: 22/08/2013

I lost faith in human nature due to opus (hopeless Energy) there credit control staff are as Rude as you will ever get as an example, In may i this year my father sadly passed away, on the day on his funeral we traveled from Yorkshire to Birmingham after a return journey of 11 hours and as you can imagine a very stress full and emotional day we received a telephone call from opus energy at 7.50 pm, the girl from Opus asked for me, my wife explained the funeral etc etc and that i was to upset to… Read Full Review

Report this review
★☆☆☆☆

“Unexplained rise in Electricity Bills”

Written on: 17/08/2013 by ItalianDeli (1 review written)

We are a small deli (just like other people have written they are small businesses seemingly affected by opus). When we moved into the premises we were awaiting a bill as we had no way of finding out who supplied the premises with Electricity (there is no gas at the premises) but continued to be bombarded with salesmen and phone calls to get us to go over to them. In the meantime, I did some hefty research and found Opus to be the cheapest supplier at the time (but failed to look at any… Read Full Review

Foxythompson's Response to ItalianDeli's Review

Written on: 20/08/2013

get you deli taken over by a new tenant :) ring up and cancel the supplier

Reply to this comment

Braindeadsillyme's Response to ItalianDeli's Review

Written on: 04/10/2013

Could you confirm if you have had any luck with Opus, or are you still battling with them?

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Excellent ”

Written on: 13/08/2013

I had a small bussiness and a company signed me up to a 3 year contract , they were very helpfull and very understanding the were called energi save online and i lovely lady helped me to sort out my metre and there issue , i would highly recommend this company to all small bussiness… Read Full Review

User1010's Comment

Written on: 16/04/2014

hahaha! this is obviously a member of the opus team who wrote this review, Poor opus wont be trading much longer i suspect

Reply to this comment

Cotesha's Comment

Written on: 29/05/2014

I will be taking Opus to court and make an example out of them. It is not possible for a customer to give Opus 5 stars, they are so silly they get employee to write review... how obvious

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“DO NOT USE THIS COMPANY!!!”

Written on: 04/08/2013

NEVER EVER USE THIS COMPANY!!!!!!… Read Full Review

Report this review
★☆☆☆☆

“cant believe what happens when yo go with opus”

Written on: 25/07/2013

WHERE DO I START opus got hold of my account 4 yrs ago held me in a three year contract got hold of my account through a broker i was with n power they tried to get hold of my contract and on the eigth time n power let it go after initialy going with opus the bills came through and i point blank refused to pay due to the terms that were offered on the phone were they were cheaper than the contract i already had managed to strike a deal and get the smart meter fitted checked my invoices it… Read Full Review

Report this review
★☆☆☆☆

“I run a small bussines a salesman came in and offered...”

Written on: 15/07/2013 by TonyPeers44 (1 review written)

I run a small bussines a salesman came in and offered us rates that was better then what we where paying at the time so i said we will go with opus when our contract expires he said no need he will do it streight away i was surprised by this but said its common practise with OPUS to make up false documents in order to change from say E-ON to OPUS bare in mind i was paying 2.84 per unit with E-ON and he offered me 2.16 per unit foolishly i agreed. A week later another sales guy said he will… Read Full Review

Edd14's Response to TonyPeers44's Review

Written on: 19/07/2013

First let me say Im sorry to hear you where duped into a contract with OPUS, ,My partner has just had the same done to her,Im now going to deal with this,as you have said they are dirty tactics too pretending to be Scottish Power,Im going to take them all the way if need be,I do hope that your comments prevent others being taken in :)

Reply to this comment

Zailer's Response to TonyPeers44's Review

Written on: 22/07/2013

Change of Tenancy is about the only way you can ever get out of those sorts of things. I am a consultant at a leading business energy firm which helps in assisting people with removal of OPUS contracts. Unfortunately seeing people on 20 PPU for electric is not uncommon...

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“I wouldn't deal with this bunch for all the tea in China”

Written on: 08/07/2013

Opus Energy seem to employ agents who cold call people and persuade them to open energy accounts for a property for which the person has no authority to transfer the account. Trying to sort out the shambles that Opus Energy has created is a nightmare… Read Full Review

Report this review
★☆☆☆☆

“opus energy”

Written on: 21/06/2013 by awaz (1 review written)

Recently opus sales team tricked me into new contract for the business. Electricity and gas. This contract is for 24 month. Please be aware they DO NOT OFFER ANY COOLING OF PERIOD and their charges are sky high. Plus please remember to cancal the contract two month in advance near to the end of contract, other wise they will beind new contract without your knowledge making it impossiable to move to other provider. They also place fines for canceling the contract. My recommedition for this… Read Full Review

Ckk169's Response to awaz's Review

Written on: 16/08/2013

I have just been tricked into it... Exactly the same of what you just said.. How can I solve this? I don't want to go with their company, knowing on the first place I did not agree anything at all with them. C

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Penalised for being entered into contract without...”

Written on: 17/06/2013 by Arobaze (1 review written)

A tenant in the same building as us, changed supplier from Eon to Opus, Opus made the change to our supply and the tenants who requested the change. Although two individual meters, both were changed rather than the one requested, the client was subsequently charged for both meters. We have been chasing our landlord for electricity bills for 2 years, finally discovering bills being paid by this other company. By word of mouth only, this company has had the amount fully credited back to… Read Full Review

Arobaze's Response to Arobaze's Review

Written on: 19/06/2013

I have been telephoned by [name removed] from Opus, she apologised on behalf of Opus for the confusion and offered a settlement bill based on the original tariff and standing charge.
Whilst I am delighted to get such a positive outcome, a less cynical initial approach rather than a large settlement bill that was inflated would have been a better course for Opus to have taken.
I hope they learn from this, clients want to be treated reasonably and are more inclined to then be reasonable.
Thank you.

Reply to this comment

Braindeadsillyme's reply to Arobaze's Comment

Written on: 04/10/2013

Could you please contact me: shamimdalal@hotmail.co.uk I am collecting data against Opus and could use your help in relation to your experiences with them. I would be much obliged if contacted me.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Reporting them to Trading Standards”

Written on: 14/06/2013 by TomQueen (1 review written)

We are a firm of Solicitors. Our standing order was for about £200 per momth. Suddenly we got a bill for five times that so cancelled standing order immediatley pendind clarification. They claim existing contract ended in February and we had been written to three months earlier to advise of automatic renewal if we did not give them notice. No such letter was received and they were advised of this. I have a recording of their conversation with an unauthorised member of staff. That person… Read Full Review

Report this review
★☆☆☆☆

“SHEEP IN WOLVES CLOTHING”

Written on: 14/06/2013

DO NOT TOUCH THIS VILE, ROBBING, LIEING COMPANY ~ AN ABSOLUTE DISGRACE AND ANYONE WHO WORKS FOR THEM SHOULD BE ASHAMED... This company is getting away with bankrupting Britain's small businesses. They are chasing me for a couple of grand even though they robbed me blind, well sorry OPUS YOU WILL NEVER GET THIS COUPLE OF GRAND ~ AND I DO HOPE WE GO TO COURT!!! I WOULD RATHER GOTO JAIL THAN PAY THIS COMPANY WHAT THEY SAY I OWE... WAS PROMISED A GOOD DEAL FOR MY DUAL FUEL ~ GUESS WHAT HAPPENED????… Read Full Review

Braindeadsillyme's Comment

Written on: 04/10/2013

Hi could you please contact me: Shamimdalal@hotmail.co.uk I am collecting data to prepare a case against Opus and would really want to hear from you with the horrific experiences you would have had with them.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“My experience with Opus”

Written on: 24/05/2013

Before we opened a place in town, we received a call from a "broker", they said opus is now our new energy supplier. "cheapest in town". 2 year contract. Verbal agreement. 6 months later, our bills went higher and higher. After the first year, it went even higher to a stage we couldn't cope. A monthly gas and electric hit an all time high at £3500 a month. They said....it's in the contract. We were paying at least 40% more than the average supplier. A friend in the same business, who's… Read Full Review

Jem23's Comment

Written on: 25/05/2013

How do they get away with it, they are ruthless :-(

Reply to this comment

Nannga's Comment

Written on: 12/06/2013

I have also had a problem with this company I have had my contract with Opus returned back to my original supplier. Please contact me I am trying to close this company down. Also has anyone had any problems with Active Energy Direct Ltd. They are a broker for Opus Energy

Reply to this comment

Badgerhounds's Comment

Written on: 12/06/2013

Hi I have had huge issues with Opus an lost a good business because of them, at one point I was paying £2000 per month for electric... I use to pay £750 per month with previous supplier. When it came up for renewal they would not renew it so put me on an out of contract for electric I was paying an absolute fortune and could not get out of the contract because I always owed them money because of the out of contract unit charge. Bloody nightmare of a company and deserve to goto the wall. regards

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Hi Badgerhound could you please get in touch with me: shamimdalal@hotmail.co.uk I am currently preparing a case against Opus Energy and would really want to get your mistreatment by Opus on record. Please do not leave this as it is, the likes of these rip off companies need to be shown the doors of the court room.

Reply to this comment

Ckk169's Comment

Written on: 16/08/2013

Hi, a few days ago i was constantly getting phone calls from other companies, so one day I flipped and shouted on the phone to them (they kept phoning during busy times.) next thing you know, they phoned again with a different voice and used my current gas/electricity company name as them. Firstly they said I had to confirm my bank details with them, stupidly I did confirm it with them.... I feel so stupid. Secondly was my meter reading and the bar code..They were tricking me, going round circles and circles to brainwash me and etc. next thing you know, they were reading out the agreement terms to me and forced me in a way to reply back with a yes/or answer only. Funny thing was, they read out the terms really fast to me, I didn't get half the stuff he was saying.(all on my mind was to get over this, so the landline won't be on held for so long.).
After that, today I have received a letter from opus energy saying I have signed up an 24 month contract with them.. Next thing they tried to do was trying to transfer my electricity too... What can I do to resolve this?

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Have you had any luck with he issues you have with Opus?

Reply to this comment
Report this review Read 6 Comments
★☆☆☆☆

“HELP !!!!!!!!”

Written on: 21/05/2013 by jem23 (2 reviews written)

OMG WERE DO I START ??? I NEED HELP THIS COMPANY !!! THEY RIP YOU OFF AND HOW THESE PEOPLE SLEEP AT NIGHT I HAVE NO IDEA. I HAVE SPENT 12 MONTHS NOW FIGHTING MY ACCOUNT THAT OPUS ENERGY NOW SAY I OWE OVER £2000 BUT WAS ORIGINALLY OVER £3000 BECAUSE THEY CHANGED THEIR MIND. THEY HAVE EVEN GOT THEIR OWN DEBT COLLECTION AGENCY, SAYS IT ALL DOESNT IT. I QUERIED MY VERY LARGE BILLS 12 MONTHS IN MARCH GONE, TO MY SURPRISE THAT I NOW OWE THEM OVER £2000 BECAUSE THEY HAD UNDERSTIMATED MY £300… Read Full Review

Opusenergyoperations's Response to jem23's Review

Written on: 22/05/2013

Hello, I’m sorry your queries don’t seem to have been resolved. I’d like to ask one of my team to work with you to clarify your bills. Please email us quoting the reference RC210513. Regards, Andy Nash, Opus Operations Director

Reply to this comment

Jem23's reply to Opusenergyoperations's Comment

Written on: 29/05/2013

Well hello mr Nash, I think myself and my partner have spoken to probably most of your staff and you all come to the same conclusion, but it's funny how a lot of other complaints about your company are the same as mine, so maybe you could try and explain them to me and come up with some resolutions to many many of the complaints instead of using your staff

Reply to this comment

Braindeadsillyme's Response to jem23's Review

Written on: 04/10/2013

Hi Jem23 could you please get in touch with me I am currently preparing a case against Opus Energy and would really want to get your mistreatment and overly calculated bills proved that Opus are in fact taking from people.

Reply to this comment

Nannga's Response to jem23's Review

Written on: 12/06/2013

Please contact me

Reply to this comment

Jem23's reply to Nannga's Comment

Written on: 13/06/2013

Hi what is your contact details please ?

Reply to this comment

Opusoperations's reply to Jem23's Comment

Written on: 14/06/2013

Hello, I’m sorry your queries still don’t seem to have been resolved. I’d like to ask one of my team to work with you to clarify your bills. Please email us quoting the reference RC210513. Regards, Andy Nash, Opus Operations Director

Reply to this comment

Jem23's reply to Opusoperations's Comment

Written on: 17/06/2013

It's ok putting references for us to quote mr nash but when your team says we don't have references starting with RC !!!! Because they know nothing of the reference now waiting for a phone call back let's see if I get one

Reply to this comment

Opusoperations's reply to Jem23's Comment

Written on: 19/06/2013

I'm sorry to hear about the challenges you've encountered in trying to reach the right person. So that we can find the quickest resolution to your complaint, I'd like to personally look into this for you. Can you please email me using the email address listed in our contact information above and let me know the best way to contact you? Please reference the code RC210513 in the email so that I can be certain that it comes directly to me. Regards, Andy Nash, Opus Operations Director

Reply to this comment

Jem23's reply to Opusoperations's Comment

Written on: 20/06/2013

could you please tell me what email address to send to because i cannot contact you through customercare email

Reply to this comment

Braindeadsillyme's reply to Jem23's Comment

Written on: 04/10/2013

Also can you confirm if you had any luck?

Reply to this comment

Jem23's reply to Braindeadsillyme's Comment

Written on: 07/10/2013

hi i got this sorted after a long battle, i eventually got in touch with the Operations team, they said i owed them over £3000 in the beginning then lowered it to £2000 then in a very short space of time with dealing with them they owed me over £1200 ?????? dont ask me how and i am relieved to be honest but i had been fighting them for nearly 18 months

Reply to this comment

Braindeadsillyme's reply to Jem23's Comment

Written on: 09/10/2013

Well it means I have another 12 months+ to go in that case,
If you don't mind could I please have your email add or if you could email me directly on shamimdalal@hotmail.co.uk for I have every intentions to take this matter to court and claim damages. I would be grateful if I could show evidence of other customers incorrect billing and experiences, hence appreciate your help.

Reply to this comment
Report this review Read 12 Comments
★☆☆☆☆

“AWFUL! DO NOT CHOOSE OPUS!”

Written on: 13/05/2013

Business owners beware! DO NOT GO WITH OPUS ENERGY FOR YOUR ELECTRICITY AND GAS SUPPLY!!! They will systematically bleed you dry. They are without doubt the worst company I have ever had the misfortune of being involved with. They disputed my start read, and my end read (multiple times) and charged in excess of £4000 over the course of a year! They are terrible! What's annoying is that I have to keep supplying meter readings... I have a smart meter... Which they didnt know until the end of my… Read Full Review

Nannga's Comment

Written on: 12/06/2013

Please contact me

Reply to this comment

Evolutiontattoos's Comment

Written on: 23/07/2013

could you please contact me?
thanks

Reply to this comment

Nannga's Comment

Written on: 24/07/2013

What is your email address?

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Hi want to contact you but how?

Reply to this comment

Braindeadsillyme's Comment

Written on: 04/10/2013

Hi Could you please contact me: shamimdalal@hotmail.co.uk
I am preparing a case against Opus and would like to have your experiences detailed for reference. Please could you get in touch.

Reply to this comment

Nannga's Comment

Written on: 24/07/2013

I absolutely agree with you. After my problems with them I went to see my MP. I have a letter from him to state that he has asked Ofgem to investigate them together with another company called Active Energy Direct, who are connected to Opus as a third party, be aware of them also. I have now had my electricity supply returned to me, with no bill from Opus for the period of time that they had stolen my electricity supply and also given them a bill for £2000 for mis selling. If you need a decent company to supply your energy at low rates ask me.

Reply to this comment
Report this review Read 6 Comments
★☆☆☆☆

“No Renewal Letter”

Written on: 09/05/2013 by SmallBusinessSupplyUser (1 review written)

After having no problems for the first two years upon my contract coming up for renewal I received no renewal letter. I rang Opus to check about the renewal letter and they stated they had sent one and that the period for negotiating the contract was passed. I was happy to stay with Opus originally but have I see no way that two renewal letters (Electric and Gas) got lost in the post and consider them to be using very dishonest tactics to gain extortionately higher tariffs. I will be taking it… Read Full Review

Opusenergyoperations's Response to SmallBusinessSupplyUser's Review

Written on: 10/05/2013

Hello SmallBusinessSupplyUser, I am Andy Nash, Opus Operations Director. I’m sorry that you have had a problem with your bills and aren’t satisfied with our renewal process. We have a stringent renewal process in place and we try and do everything we can to help answer any queries. My team and I would really like to help resolve any issues you still have and answer any questions so please do email us at a.nash@opusenergy.com quoting reference RC090513S so that we can help. Andy

Reply to this comment

Samdanish's reply to Opusenergyoperations's Comment

Written on: 27/05/2013

They called me over 50 times offered me price 50% lower than any supplier in earth. Yes when ever I asked I would like to see this quote in writing, They ran away. That shows they just want to sign me on.

Reply to this comment
Report this review Read 2 Comments
overview