Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
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Opus Energy Electric
Opus Energy Electric

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★★★☆☆

“Accessing the online account”

Written on: 26/02/2014 by Mitch3ll (2 reviews written)

It has been over a year now since we have opus as our electricity supplier for our commercial business, and the issue we have encountered is in accessing our online account. While the billing has mostly been accurate, I did found slightly difficult accessing the online account. This was at the beginning of the contract when I had no clue how to use it. But with the help of a very nice lady, (unfortunately can't remember her name), I got to understand the whole process. Anyway, from next month… Read Full Review

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★☆☆☆☆

“Pure evil”

Written on: 13/02/2014 by Moinul80 (1 review written)

This company is out there to distroy life's I have just rang them to pay my gas bill in full as I was behind but was making payments regularly until I arranged the full amount . I rang them they says to me they have charged me £518 xtra for an engineer to come and discount me I found this behaviour on the phone utterly disgusting as I was pleading with this person telling them I have rang to pay my full amount why are they charging me this £518 for something that had not happend and to take… Read Full Review

Ricky123456789's Response to Moinul80's Review

Written on: 13/02/2014

Hi I am having great difficulty with Opus energy. appalling staff and extortionate methods to take money.. I contacted the Energy ombudsman and they contacted Opus on my behalf and sorted them out. Even lead to a apology from them.

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Opusenergyoperations's Response to Moinul80's Review

Written on: 14/02/2014

Hello. I’m sorry to hear you’re dissatisfied with our service. If you’d like to discuss this with us, please use the contact details listed at the top of this page and quote the reference number RC13022014. We’d be happy to take another look into this for you. Thanks, Andy Nash, Operations Director.

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★☆☆☆☆

“Bullied in to contract”

Written on: 01/02/2014

I am really upset after reading these reviews. After a call from the registrations company (that doesn't exist I have later found out) I was scared in to starting a contract with Opus. I was told false rates about British Gas, my previous supplier. And I have just worked out that I will be paying more with Opus than I what I was on before . I thought I had a cooling off period but in business I've found out you don't. These vultures who call themselves brokers should be stopped! This way… Read Full Review

Opusenergyoperations's Comment

Written on: 04/02/2014

Hi, I'm sorry to hear about your experiences and would be happy to look into this further for you. If you would like to discuss this please contact me using the email or phone number listed at the top of this page, quoting reference RC01022014.

Best wishes,
Andy Nash, Operations Director.

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Ricky123456789's Comment

Written on: 13/02/2014

I had problems with this company until I spoken with Ofgem and they helped me immensely. Brilliant. A weight of my mind.

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★☆☆☆☆

“DO NOT USE”

Written on: 08/01/2014

Whilst they may seem cheap initally after the contract rolled on and the rate doubled. We never received any communication from them. They are refusing to discuss this at all as we now appear to be 'locked in' to a further 15 months - the contract lenght has been extended as well. Avoid… Read Full Review

Opusenergyoperations's Comment

Written on: 09/01/2014

I’m sorry to hear about the problems you’re experiencing and I’d like to look into this for you. Could you please contact us by phone or email using the contact details at the top of the page and quoting reference number RC090114? We’d be happy to take another look at your situation. Thanks – Andy Nash, Operations Director

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★☆☆☆☆

“Opus Energy are killing my small business. ”

Written on: 21/12/2013 by rizwanw2 (1 review written)

Opus Energy are killing my small business. We were paying £70 a month with our previous suppliers and moved because Opus "seemed" the best deal. After 3 months of being with Opus my bills shot up to £150+ per month. PLEASE BE WARNED DO NOT ENTER A CONTRACT WITH OPUS OR YOU WILL REGRET IT LATER… Read Full Review

Opusenergyoperations's Response to rizwanw2's Review

Written on: 06/01/2014

Hi there. At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. For that reason if you are experiencing an issue and would like us to take a look at it in more detail then please contact our customer services on the email or phone number shown at the top of this page.

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★★★☆☆

“A call for change”

Written on: 29/11/2013 by Rosa123 (3 reviews written)

Last year we switched providers after a cold call (which I normally hang up on!) from opus. It happened we were unhappy with our current provider at the time because we were paying way over the odds and they were not budging on price. So we decided to change as the quote from opus was cheaper and getting a smart meter installed was important to us. During the switchover, there was a bit of an issue with the billing but overall I have been happier than I was with my previous supplier and as a… Read Full Review

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★☆☆☆☆

“Employ real bullies to make unaware customers switch”

Written on: 20/11/2013 by isolaster (1 review written)

I got a phone call 9am in the morning by a guy who without introducing who he was told me that the landlord asked him to call us to arrange the new electricity contract for the business premisses we were looking to rent. Although I straight mentioned that we haven't signed any contracts yet, he said it was not a problem. I was confused, but since the landlord earlier mentioned that we will have to take care of the electricity contract somehow I assumed I had to go ahead with it. He than… Read Full Review

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★☆☆☆☆

“DONT USE.... EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 12/11/2013

Contract rolled on and rate doubled, never received the renewal confirmation letter, no email was sent and so you dont even know its doubled till its too late. Complained and they offered to reduce by 40%, still a 60% increase… Read Full Review

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★★★☆☆

“Past issues sorted out”

Written on: 06/11/2013 by pingpong1987 (3 reviews written)

I have read a few negative reviews here, but would like to say on the whole my experience with Opus has been good. There were a couple of issues when I first started using Opus' services, but these were sorted out quickly by the customer service team. Since then I have added a smart meter for my business which I am really happy about, as now I only pay for what I use and not estimates that I have been used on in the past. I also find the pricing competitive, which again is so important if you… Read Full Review

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★☆☆☆☆

“The worst energy company there is”

Written on: 05/11/2013 by graham12345 (1 review written)

This is a company that tricks customers on the phone by letting you think you are signing up to payments being fixed for three years then when you ask to cancel just after 24 hours they tell you that you are fixed to them for three years and that as you are a business there is no cooling off period and that is that. customer service non existing. Stay away from this company i will be complain to the offgem as this cannot be the right way to do business… Read Full Review

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★☆☆☆☆

“Never Ever Use Worst Company Ever”

Written on: 30/10/2013 by Newton68 (1 review written)

I would be here all day telling of my experience, but I'm a successful business man and was totally done in by this company. I wish I could leave my name on this review. I'd gladly pay people/businesses to use anyother company. Never ever even give them the time of day when they cold call you, don't even be polite do not give any details what so ever just put the phone down… Read Full Review

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★☆☆☆☆

“cheat company”

Written on: 11/10/2013 by Kriskris (1 review written)

one of their staff call me and said we work on behalf of n power which is I am using before opus transfer it to them and they asked me for the account number and sort code then i said why do you want my account number, he said the account and sort code is for someone to put the money into your account only, but few day later they have set up the direct debit for me. This is cheating company!!!!! Please if they call you please tell them f_ _k off or you are gonna be in treble like me… Read Full Review

Opusresponse's Response to Kriskris's Review

Written on: 15/10/2013

Hi, I am sorry to hear about your experience. We’d be happy to look into this for you. Please get in touch with me via the email address listed at the top of the page and reference code RC151013. Best, Andy Nash, Operations Director.

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★☆☆☆☆

“Total rip off!”

Written on: 27/09/2013

We took over the site 3 months ago. They were charging us a pay as you go rate, even tho we contacted them at least 4 times confirming we are happy to be their new customer. When finally got to the point they created a new account they informed me all prices did not include VAT. I accepted it. Then they informed me payments made by card or cash (non-direct debit) will increase my bills by extra 7.5% --- we have now EXTRA 27,5%!!! but well. Still accepted the prices with VAT and signed up for a… Read Full Review

Opusresponse's Comment

Written on: 30/09/2013

At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. For that reason if you are experiencing an issue that hasn't been solved through our usual customer services channels, then please contact me.

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★☆☆☆☆

“Whatever you do, DO NOT entertain OPUS, if they call...”

Written on: 25/09/2013

Whatever you do, DO NOT entertain OPUS, if they call HANG UP, if they come to your door ASK THEM TO LEAVE.......... I WILL BE FORWARDING MY EXPERIENCES TO ALL MY FRIENDS AND FAMILY ON FACEBOOK, WHATSAPP, VIBER AND TANGO to make them FOREWARNED. The more people that know, the more it will affect OPUS; people will stay away and be wary, the aim should be 'NO NEW CUSTOMERS'for Opus. MY STORY: A contract had been taken by a Co Freeholder for his business the CONTRACT clearly stated the prices… Read Full Review

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★☆☆☆☆

“It's a disgrace. No satisfaction!”

Written on: 25/09/2013

I have a friend who is going through a very similar thing with Opus. A representative from Opus walked into her shop with an appointment to offer her this so called great deal. She was told that they will supply gas for her business but not her home as they do not supply domestic. They then put her home address as well as her business even though she does no run her business from that address. When she disputed it, they told her that she gave those details ( which she obviously didn't). She… Read Full Review

June77's Comment

Written on: 25/09/2013

My typing error. I put that a representative from Opus walked into the business with an appointment. She actually walked in WITHOUT no appointment previously made. I am very disturbed by this. I have just spoken to my friend who has the business and she is in tears. How can these people sleep at night knowing that this women has children and have taken her meter away and has no heat or hot water and still asking for £2000??

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★☆☆☆☆

“Opus Energy”

Written on: 23/09/2013 by ManiAhmed (1 review written)

I recently took over a business in Newport and being new to the amazing world of electricity supply took a contract out with Eon (198 per month) and it took 1 month to transfer the contract to Eon!!!?. However, Opus had the contract on that address . I was told, they were the suppliers and even though I took a contract with Eon, I still owed them money to the tune of est £1600. I then supplied meter readings to them. They bill suddenly reduced to £817.00. I then found out they are charging me… Read Full Review

June77's Response to ManiAhmed's Review

Written on: 25/09/2013

Please do. I have a friend who is going through a very similar thing with opus. She was told that they will supply gas for her business but not her home as they do not supply domestic. They then put her home address as well as her business even though she does no run her business from that address. When she disputed it, they told her that she gave those details ( which she obviously didn't). She said she refuses to pay for her home address as she did not sign up for that. They called the police to her home while she was at work and the took her meter. She tried to get a new supplier who said they cannot do it without a meter and Opus told her that in order for her to get the meter back she will have to pay £2000, which she cannot afford. She has 3 children, one of them is unwell and she has had no heating for 3 weeks. I really want to help her but don't know how. This cannot be right. I need help on who we can turn to. Its a disgrace!

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Maniahmed's reply to June77's Comment

Written on: 26/09/2013

I am angry to hear what your friend is going through. I work for an insurance company and in disputes we listen to phone call recordings. I think you should request phone call recordings. I would also advise to sift through national newspapers and report this. A bit drastic but I have found no company wants bad press. There is no secret that this company has badly trained staff who are driven by a bonus culture. Another action could be report this to the regulator urgently. Prepare a file with the chain of events with dates. With winter approaching the company has acted in complete disregard to your friend and her family's well being. In regards to my situation, I have offered £360 settlement in 3 installments. Which they have not accepted. I am prepared to court if need be. Please keep this page updated so other people can learn from our experiences.

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★☆☆☆☆

“OPUS PUT UP AGREED RATES WHEN YOU ARE IN CONTRACT ”

Written on: 19/09/2013

Opus energy have a clause in the fine print which enables them to put up the unit cost at any time and as many times as they wish and they do just this. So, if you believe that you have entered into a fixed rate contract for 1 year or more, forget it. They put up my unit rates 4% within 2 months of entering into a 1 year fixed contract and now the unit price is 20% more. They say it is their pass through rate clause so if their costs go up they simply pass it on directly to their customer even… Read Full Review

Opusresponse's Comment

Written on: 20/09/2013

We appreciate feedback on our business and where problems are uncovered we will do our best to rectify them as quickly as possible. I am sorry to hear of your experience please get in touch with me with details and I will look into the matter for you. Andy Nash, Operations Director at Opus Energy

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Braindeadsillyme's Comment

Written on: 04/10/2013

Can you please contact me with regards to rates going up at Opus, I am collecting data in order to pursue Opus legally. Also if you read contract law you will discover that they are not allowed to introduce any new terms of contract after the initial signing of contract be it verbal or written.

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Braindeadsillyme's Comment

Written on: 07/10/2013

Sorry forgot to mention email address: Shamimdalal@hotmail.co.uk

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★☆☆☆☆

“Choose Someone Else”

Written on: 13/09/2013

Don't do it, don't use Opus. I'm a new, small business and have just been on the phone discussing my third complaint. I've only been with them since April. It's their customer service that's the problem. The prices are fine (when billed correctly). After my second refund/complaint I received excellent customer care and was happy that everything was resolved only to discover another withdrawal from my bank account without having received an invoice. All the money I have saved with them I have… Read Full Review

Opusresponse's Comment

Written on: 16/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC160913 so that I can help resolve any confusion as soon as possible.

At Opus Energy we place an emphasis on getting customer service right but sometimes things do go wrong. Please contact me.

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★★★☆☆

“Faith restored in opus energy”

Written on: 05/09/2013 by Steph3n_56 (1 review written)

I was beginning to lose all hope in opus after I experienced constant battling with trying to have my complaint resolved. After extensive phone calls and expressing my dissatisfaction with the way in which their credit department dealt with my wife, I spoke with a representative who could not have been more helpful. After raising my complaint they seemed to redeem themselves through extensive ways of ensuring this was resolved. She kept in contact with myself when promised, something which is… Read Full Review

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★☆☆☆☆

“Play tricks on customer service staff”

Written on: 30/08/2013

I am just switch my business electricity and gas to Opus. I hope to save move money of course, but when I received the contract, the price are different. I call them, and they said they can confirm my verbal agreement with this price. Yes, I did agreed on the verbal agreement but before the verbal agreement, there has a lot of conversation about the price and I am sure I have confirm the discount price with the direct debit (which I am thinking to pay by DD), so on my note, I have write down… Read Full Review

Opusresponse's Comment

Written on: 02/09/2013

My name is Andy Nash and I’m the Operations Director at Opus. I’d like to look into the issues you’ve raised because your experience does not match the standards that we set ourselves. Can you please contact me and quote the reference RC020913 so that I can help resolve any confusion as soon as possible.

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