Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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★☆☆☆☆

“Avoid Opus Energy ”

Written on: 19/01/2016 by Mariyah149 (1 review written)

Since transferring my bussiness energy supply to OPUS Energy I've experienced a catalogue of issues. Apart from dishonest tactics to win your business and inconsistent and over inflated bills there customer service is beyond a joke and non existent… Read Full Review

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★☆☆☆☆

“Missing Information”

Written on: 16/01/2016 by Shieldsdk448 (1 review written)

Recently moved my business to Opus received all the paperwork detailing my account information .... just 1 thing missing they have failed to tell me who the supplier is so in the event of total loss of supply I know who to call. I have to wait until Opus open to find out who my supplier is. When you do speak to customer services yes they are apologetic, claim the information was sent, as I have 4 accounts with them all 4 documents have it would seem have failed to arrive with me. I am then… Read Full Review

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★★☆☆☆

“Substantial overcharge and delayed refund”

Written on: 31/12/2015 by Josephinef203 (1 review written)

I was only a customer of Opus for 3 months or so. They managed to overcharge for the whole period by such a margin that what had been paid by the end of month 2 was more than the total due. Needless to say, their demand for prompt payment don't apply when they are refunding. I would say they are best avoided. problem is, I haven;t come across a business electric supplier yet which isn't… Read Full Review

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★☆☆☆☆

“Opus Energy Avoid! ”

Written on: 19/12/2015 by EzequielTilley (1 review written)

I am over a year into a 3 year contract with Opus energy which I regret entering into. I am being inundated with cold calls from energy brokers to such an extent I have installed a BT call guardian which has prevented UK based cold calls but has now power over withheld or offshore calls. However I am beginning to think all the phone calls are directly linked to Opus Energy. For example today the First call was from N Power stating my new contract would be sent in the post, I told them that I… Read Full Review

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★☆☆☆☆

“I moved to a new commercial property and opened my new...”

Written on: 11/12/2015 by hlHensley25 (1 review written)

I moved to a new commercial property and opened my new restaurant. Since 10th Nov I kept receiving phone calls from Opus and various other suppliers claiming that my energy account is in danger and I need to urgently sign a contract with them. I already signed a contract with a different supplier but still the calls from Opus did not stop. Finally they somehow got my bank details claiming that I signed the contract with them over the phone and if I cancel the contract now then they are… Read Full Review

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★☆☆☆☆

“BULLIES AND AVOID AT ALL COSTS ”

Written on: 26/11/2015 by AndyGB (1 review written)

We were looking to move in to new premises were opus had been the supplier however the previous tenant had the electric supply cut off !! We called opus to ask how much they would charge before we signed up for the tenancy agreement. Several calls later and the threat of ofgem they finally informed us that they would require over £400 jut to turn the electric back on !! I explained that we are a new customer and it is not us that should be suffering for someone else's mistake !! They wanted to… Read Full Review

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★☆☆☆☆

“incompetent, bordering on dishonest”

Written on: 26/11/2015 by HannahMitchell1977 (1 review written)

The worst energy company I have ever had the displeasure to deal with (and I've dealt with NPower). For the first four months I've been with them over charging by up to 1000%...yes 1000% every month, even with meter reading. Blaming it on Siemens as they say they can't remotely access the smart meter, but don't seem to be prepared to do anything about it. They've told me I should be getting a call from Siemens to check the meter and a halt has been put on my debits, but every month the same: no… Read Full Review

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★☆☆☆☆

“Vile Company”

Written on: 23/11/2015

After months of having to communicate with Opus Energy I am ecstatic to never have to deal with them again. I can’t express the stress and upset they have caused the business I work for, let alone others that haven’t been able to terminate a contract with them. Knowing what a nasty company they are I advise anyone even thinking about using them for an electricity supplier to read the copius amount of reviews from unhappy customers. Opus Energy’s staff members have been poorly trained and… Read Full Review

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★☆☆☆☆

“Bullying and incompetent”

Written on: 19/11/2015 by pdSchneider162 (1 review written)

I am a relatively new business owner and I am afraid rather naïve. I spoke to Opus energy because the premises that I had taken a new lease on had Opus as their current supplier. After a fast paced conversation, I agreed to a contract which they said had to be as long as my lease (3 years) at this point I was stupidly unaware that I did not have a "cooling off period" as I though that this was the law. The person with whom I had the conversation with rang me back and left me a message asking… Read Full Review

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★☆☆☆☆

“OVERCHARGING ON ESTIMATED INVOICES”

Written on: 07/11/2015 by rzBartlett128 (1 review written)

DONT WASTE YOUR TIME WITH THIS LOT- THEY ARE USELESS.. THEY WILL SPEAK TO YOU, PROMISE TO GET THIER INVOICING RIGHT, AND 2 WEEKS LATER THEY WILL BE BACK TO WHERE YOU STARTED. I CONSTANTLY HAVE TO CORRECT THEM ON MASSIVELY OVER- ESTIMATED INVOICES. JUST A NIGHTMARE AND IT TAKES PLENTY OF TIME TO SORT THEM OUT ON THE PHONE AFTER EMAILING… Read Full Review

Sandancer11's Comment

Written on: 18/11/2015

Ask them to put you in a smart meter, or even better give them your readings each month so they don't need to estimate.

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★☆☆☆☆

“OPUS WILL BE YOUR WORST NIGHTMARE! HIGHLY AVOID!!!”

Written on: 30/10/2015

I took over a new business in April 2014, the previous owner was with Opus. I changed the energy supplier and things were going smooth. Then all of a sudden suppliers changed without my knowledge, supply went back to Opus!Opus had demanded payments for the period when I was not in contract with them and they are charging absolutely ridiculous amount of money for that transitional period. Despite raising my concerns they have referred the matter to the debt recovery company. To make matters… Read Full Review

Wishywashy345's Comment

Written on: 18/11/2015

Opus have made our health suffer so much infact we had to give our much loved business up a few wk ago we clung on for 17 months but it was affecting our health, opus created a debt for us we didnt owe then got an illegal warrant and took our gas meter 17 months we fort them lost all our customets n now lost our business but im not stopping there im taking them to court i have all the evidence of the debt they created and i wont stop till this company is brought to justice they are the most corrupt ignorant dispicable energy firm i have ever known they need closing down

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★☆☆☆☆

“I've never had a contract with Opus and that is the...”

Written on: 21/10/2015 by Narf (1 review written)

I've never had a contract with Opus and that is the problem. I recently took over a pub and started a contract with Eon, all with problems. Apart, that is from the ten days between taking on the pub and the Eon contract coming in to effect. The previous tenant used Opus, so in the transition period they continued to supply the premises. I currently pay £200 per month for electricity. Usage is fairly static as the same items are used for the same time each day. The only extra usage is the oven… Read Full Review

Pizzabox's Response to Narf's Review

Written on: 30/10/2015

This has exactly happened with us ! Opus had demanded payments for the period when I was not in contract with them and they are charging absolutely ridiculous amount of money for that transitional period. Despite raising my concerns they have referred the matter to the debt recovery company. To make matters worse , rather Opus forwarding the limited company details , they have passed on my personal details to the debt collection company whereas the so called bills were addressed to the limited company. I have refused to pay.

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Wishywashy345's Response to Narf's Review

Written on: 18/11/2015

Believe me they will cut you off they created a debt for us then came and took our gas meter we lost everything and we wasnt even in debt the most corrupt company ever

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★☆☆☆☆

“They will be your worst nightmare, avoid them!!!”

Written on: 05/10/2015 by csLian (1 review written)

Before I start, I would like to apologize for my English as I'm not a native speaker. I took over a business from one of my friend in May. At that time I tried to change all the utility providers into my account. All other companies such as British Gas and Bristol Water changed without any hassle or trouble except OPUS energy, I told them I'm happy to continue to be their customer if they can give me a reasonable tariff. At first, they said they could not change the account to my name… Read Full Review

Wishywashy345's Response to csLian's Review

Written on: 18/11/2015

They illegally took our meter n we have just had to give our much loved business up after slmost 11 years

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Cslian's reply to Wishywashy345's Comment

Written on: 18/11/2015

It's sad to hear that. They are the worst ever!! I wonder why they can still run the business with those unfair policy against the customers. Let's stay together to boycott them and hopefully they will go bankrupt soon...

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★☆☆☆☆

“Immoral greedy & bullying company!”

Written on: 03/10/2015 by Upshot355 (1 review written)

I have had a long standing disagreement with Opus energy regarding alleged out of contract rates. I am still a paying customer. This morning I received a personal charging order in the sum of £8500. Yes over EIGHT THOUSAND POUNDS. A couple of months ago I engaged a local solicitor to help as I didn't know how to deal with the arrogant, unhelpful litigation officer who when asked why they were wanting ridiculous out of contract costs advised because they could. I am a small cafe, micro… Read Full Review

Wishywashy345's Response to Upshot355's Review

Written on: 18/11/2015

They have just made us give up our much loved business after 11 years our health as suffered after they illegally took our gas meter im fighting them im taking them to court i want this company to pay us compensation for 17 months of hell we have endured

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★☆☆☆☆

“Scamming Cold Callers”

Written on: 01/10/2015 by ErikTaylor (1 review written)

This company cold me today saying I was owed £573.69 for over payments on my energy bills, they then proceeded to ask for my energy provider, card details and bank address allegedly to 'verify that I was the right person to refund this money to'. However after confirming for the third time I did own a business the 'manager' of the department promptly hung up on me. Please don't waste your time with these people I don't even know how they got this number… Read Full Review

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★☆☆☆☆

“Fraudulent charges”

Written on: 27/09/2015 by Ruizoy192 (1 review written)

This company manufactured meter readings to charge more than £900 pounds of electricity never used for a new build. Avoid this company at all costs… Read Full Review

Wishywashy345's Comment

Written on: 28/09/2015

This company fraudulently took my business away 15 months ago we are in the process of suing them

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★☆☆☆☆

“Do Not Use This Company !”

Written on: 15/09/2015 by bingo1066 (1 review written)

We were strong-armed into signing up with Opus on a temporary as we had just moved into new premises - however we wish we had read this review first ... we had no long term commitment so we rapidly switched to EON after 2 weeks. Meanwhile the first we heard from Opus was a terse and very rude person demanding £688 for 2 weeks supply (while the shop was empty) and threatening legal action on our first contact with the firm. We are yet to see the bill ... if you have any sense do not go anywhere… Read Full Review

Wishywashy345's Response to bingo1066's Review

Written on: 28/09/2015

They need closing down they out us out of business we are suing them horrific company

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★☆☆☆☆

“BEWARE !”

Written on: 06/08/2015 by Ramirezrw245 (1 review written)

I have a pub. My initial contract with Opus 4 years ago had good rates due to a relationship with my landlord/brewer. However nearing the end of the contract I was contacted by Opus during lunch time, my busy time - I told them I was not able to discuss then could they call back, they put me onto a rolling contract, with high rates. When I tried to discuss with them they said it was too late & was locked into a new contract. I have now given notice to end & just had a call from Opus saying… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

i had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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★☆☆☆☆

“Don't Trust Opus Energy”

Written on: 21/07/2015 by Smithrh303 (1 review written)

BEWARE they are untrustworthy ! All Electric suppliers require a month notice of termination ! Opus demand at least TWO months notice ! ! Just 30 days from the their letter of new rates DO NOT GO WITH THEM ! I Did and regret it ! Never Again, I am forced to accept rates: from Opus 12.753 kWh and 26p /day after a fight reduced to 22p/day and 11.52 /kWh instead of 20.8p/day and 8.18p/kWh … Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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Wishywashy345's Comment

Written on: 28/09/2015

Thankyou were in the process of suing them they were so fraudulent impersonated a judge to take our meter etc thanks anyhow

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★☆☆☆☆

“mystery demands for money”

Written on: 04/07/2015 by Lydia239 (1 review written)

My company has recieved demands for nearly two thousand pounds from this company opus energy.We have never heard of them,now debt recovery agents are on the case despite me contacting them .No bills with details on them just threats to recover money from me whoever realy owes it .Had to contact the ombudsman.AVOID THIS ENERGY SUPPLIER LIKE THE PLAGUE… Read Full Review

Wishywashy345's Comment

Written on: 09/08/2015


Written on: 09/08/2015

im trying to get everyone together whi as ever used opus energy as they are corrupt 13 months agi my business was ruined by these n 13 months later still fighting them bit got thehouse of commons involved i want justice i want compensating for the illegal way they shut us down

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Hitchilli's Comment

Written on: 11/09/2015

had also face a problem on my business from opus but after that i got a broker who did pull me out from opus contract in a legal way and now with new company everything is fine so if you wants to leave your business by them in a legal way so just leave your number and address i pass it to him

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