Tsohost www.tsohost.co.uk Reviews

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Latest Reviews

“Poor service and flawed email security!”

★☆☆☆☆

written by TramVanCollision on 01/07/2019

I agree with most of the other recent comments here: the quality of service from TSOHOST has collapsed recently. In addition to this, I've discovered a serious flaw with their email mailbox password security: it appears that only the first 8 digits of any password are checked! My Dad's email account was repeatedly hacked by spammers despite numerous, complex password changes. However, I was only changing the last digits of his password, the first 8 remained the same and so the spammers could carry on logging into his account! TSO support have confirmed my findings but despite asking them to fix it almost two weeks ago, the flaw is still present. Since their user forums have been shut down, I'm posting this review here to try and warn their other long-suffering customers. Please spread the word to anyone else you know who might be using TSOHOST!

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Sophie.baker's Response to TramVanCollision's Review

Written on: 11/10/2019

Try JustHostMe instead. I had a friend with TSOHost and I helped switch them to JustHostMe as the service is much better and their based in the UK too. Just Google them. I hope you get sorted.

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Tramvancollision's reply to Sophie.baker's Comment

Written on: 11/10/2019

Thanks!

I've actually just relocated to StablePoint and so far I'm very happy with the service that they're providing.

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“TSO used to be a great host.... ”

★★☆☆☆

written by 330Lopez on 07/01/2017

I've been hosting with TSO for about 5 years. In the early days they were fantastic. Servers were very fast, the tech support was amazing and they went the extra mile. The cloud platform was continually developed and an excellent service. Then the owners sold out to HEG. The support was outsourced to another country, support became slow and poor quality, the cloud platform has not been developed in the last 2 years, no new functionality. The servers are notably slower and downtime is a regular occurrence. Its as if the new owners have just starved it of any money and nothing is being developed and whats left is rotting away. Right now I could not recommend TSO Host.

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“Absolutely, Unquestionably The Best Webhost In The Market”

★★★★★

written by g1991 on 26/07/2016

Where do I start- floorless. Having ran a start up SMB that now has a collection of fast growing Wordpress sites, consuming more and more traffic / data, with not a huge amount of technical background myself, these guys are absolutely 10/10. I don't know how on earth they have picked up any poor reviews, because the service we've had with them has been second to none. Initially switched our shared hosting to them as our old host was very poor, slow and overloaded. Instantly found site performance more than triple, and we've been using their shared reseller hosting for over a year now - really, so happy and even with large, heavy loaded Wordpress sites it manages OK. Support are fast to respond and more importantly, genuinely know what they're talking about (which is a nice change to my current host for another project). Having massive problems with another hosting provider for our VPS, so this morning have started the ball rolling to get TSOhost to support us there now too. They might not be the cheapest on the market (although I feel it's reasonably priced), but with hosting you get what you pay for, and I really can't recommend them enough. If you want a site for £1.00 p/m and don't mind having it drop out every minute, with poor support and overloaded servers then try those types of hosts. If your website being online is important to you, and you want to build your site with a host that actually knows how to look after you, and isn't just reselling hosting from elsewhere, then TSO host are definitely the right ones for you. Highly recommended, keep up the great service!

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“Bandlimit Exceeded on TSOHost support site.”

★★☆☆☆

written by studio500 on 30/11/2015

What a joke TSO Host has become. Not only are the support staff inept at answering simple basic questions relating to custom DNS settings but today their support website displayed the following: Bandwidth Limit Exceeded The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later. What a joke! When a hosting company doesn't pay it's own hosting bills, the above is what happens! Bandwidth exceeded. Whilst the speed of the service itself is pretty good, it is let down badly by the support centre staff and dreadful support channels including the forum and YouTube channel which only hosts a handful of support videos.

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“Hmm”

★★★☆☆

written by cherylwarner on 12/02/2015

Had a complaint/issue with server and hosting, called and complained and rectified situation. Spoke to manager as agent was unable to resolve himself. Outcome was satisfactory but manager was very rude at times, even flippant and disprespectful. I was happy with the outcome but not the manner in which I was spoken to.

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“Floorless hosting just as it should be.”

★★★★★

written by gio91 on 10/04/2014

We switched our business hosting and reseller account (comprising of 15 websites, so really busy and some non-built) to TSOHost after some really poor service with Streamline.net and Unlimited Web Hosting and we've never looked back. The price we pay for TSOHost's reseller hosting is a little more pricy than before, but you really get what you pay for. The include site migrations, which was absolutely critical for our business as we didn't have the resources to switch huge websites with loads of different software ourselves. The migration of 14/15 sites was done within a couple of days. The remaining site was massive & we did expect a delay. The migration team were excellent and very professional. We were very anxious about the switch as it's our main business website but they didn't push ahead without checking - it took around 3 weeks but was worth the wait, site switched absolutely perfectly, including around 14 subdomains!! Site speed is amazing - even with busy Wordpress installations. Brilliant support, even after 11PM which is great for our web guys. Great control panel, reseller panel can be easily rebranded and is very, very easy to work with. The only complaint I would have about the reseller platform is you can't really customise price plans that much - it's just really bandwidth and diskspace so not that customisable. You also don't have full control over the domain in the same was as an un-restricted cPanel account, but the extra stability, no down-time, lightening fast speed and reliability of their site, service easily out-ways this. Absolutely brilliant. Now we're with TSO, provided nothing drastic goes wrong, we will never switch and look forwards to scaling our site and services up to VPS's and larger reseller accounts in the future. If you're with Streamline.net or Unlimited Web Hosting - or any other big names and you're sick and tired with rubbish support, slow sites and poor servers just make the switch - you won't regret it. You get what you pay for, and with TSO the extra couple of quid a month really makes a huge difference. 10/10

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“Smooth Transition”

★★★★★

written by tracydan on 15/02/2014

After having moved around from one US based web hosting company to another over the last few years, I think I may have found a permanent home with TSO. I like the fact that they do not promote "Unlimited" bandwidth or storage. There is NO SUCH animal in today's market. Their prices are very competitive and when I delivered my request to migrate my sites, they jumped right on it. All I had to do was to point my DNS to their servers and I was neatly tucked away in my new home. My page load times are a lot quicker now. If you are looking for a new home for your site(s), you need look no further than TSOHOST. A great bunch indeed!

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“...and here's a negative review”

★★☆☆☆

written by on 04/06/2013

So many great reviews/satisfied users, it seemed a no-brainer to go for TSOHost when I wanted to change web hosters. Phoned and spoke to a sales person, who assured me that migrating my site was all part of the deal, easy-peasy etc etc - just sign-up and we'll take care of it. Wrong. Tickets I opened to explain what I wanted from them were dealt with selectively, meaning that many crucial areas were either ignored, or glossed-over. And there's not much point TSOHost banging-on that their support is entirely UK-based if some of the people they employ clearly don't have written English as a first language. It made for some confusing, contradictory and ambiguous info. In the end, it turned out that the 3rd party reseller hosting deal I currently have - which I'd painstakingly explained - made it impossible for TSOHost to migrate me. What was worse was the snitty email implying this was all my fault. Oh really ? A grudging "sorry if we implied we could help you, when in fact we couldn't" was the sum total of their profound regret. I could go also to mention that for reasons only TSOHost can explain (but didn't) how they registered my own name as my domain name. Waste of space basically. Maybe starting to believe their own publicity how great they are. Don't doubt they're capable of providing a fine service, but on this occasion, they were more concerned with signing-up new business without bothering to find out anything about it. And when the task at hand proved beyond them, they couldn't give a flying finagle and couldn't wait to bail out.

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Tsohost's Comment

Written on: 20/07/2013

Really sorry to hear of your bad experience here. I would really like to find out more about your experience and delve deeper in to the service you received so that I can review what went wrong here. Please email me directly with your tickets/email on file and I can hopefully ensure this isn't repeated.

Migrating sites from third party or custom control panels can be a very time consuming process, which, up until now we didn't have the resources or manpower to be able to facilitate. In light of this, we have recently created a team of specialists within our company, who will deal only with migrations - and can handle large numbers of migrations from any control panel in the world. Providing we can get access to your data, we can move your site for free.

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Tv-Wow's Comment

Written on: 08/03/2014

I hope it will not happen to me. I bought just today the Vps as a trial, then told me can migrate within an hour, After signed up and paid 143 usd, they told me the migration is available only Monday. Though, i want to migrate my website due to capacity problem, i can't because they've schedule which didn't told be before the purchase. I think sales support is very active to tell you buy have this service but in the part of other support after sale, for me is negative. I told them 2 days waiting is very important for me

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Tv-Wow's Comment

Written on: 08/03/2014

Hi guys. We just done with the migration of my website.Thanks to Martin Blackman who assisted and accommodate me the whole process even weekend.. .. I can now see and try the effectiveness of TSOHOSTING since my traffic goes on weekdays... Thanks for this site wherein were be able to interact , say what we felt and experiences to web hosting. cheers

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“Excellent Service and Prices”

★★★★★

written by on 21/04/2013

Put simply, I've moved from an 'unlimited' supplier based in the US, which was down at least once a month. After moving to TSO Host I've had zero downtime and the support are excellent, I don't think I've waited more than 20 minutes for a reply to a query. The prices are affordable and for me offer great value for money.

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“Fantastic!”

★★★★★

written by affordmobiles on 17/04/2013

I have always looked for reliable web hosting, having been a previous customer of Unlimited Web Hosting, I was not satisfied with the constant server outages and disconnections. My clients were not satisfied with this service and it was beginning to have an impact on my sales. After deciding to choose Tsohost, I would never look back, I get super quick server speeds and 100% uptime. The customer service is also second to none! They don't oversell but instead offer fair packages that are guaranteed and will not lead to unfair suspension! Thank you TSO!

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“Just as it should be.”

★★★★★

written by applemacfan7 on 19/12/2012

I've been using TSOhost for three years now and they have never let me down. They simply do what they promise, if you want to cancel or upgrade something, it's hassle free unlike some hosting companies. On the odd occasion I have had to ring them up for some advice they have been very helpful and know what they are talking about. I would recommend them to anyone who is running their own website as they do what they say with the minimum of fuss.

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“Why didn't I find TSOhost 1-2-3 years earlier?”

★★★★★

written by on 02/12/2012

I signed up with TSOhost in summer 2012 after becoming increasingly dissatisfied with my previous host. The first thing that tempted me towards TSO rather than one of the hundreds of other providers out there was the monthly payment option. I could buy one months hosting for £1.99 and if I didn't like it, just cancel. Much better than risking £60-£70 and being tied in for a year. With a week I decided to upgrade the package and pay for the full year. I really was that impressed. The biggest difference was support. I transferred my Wordpress site from my old host, but couldn't get it working. I looked through their support forums without much success (it doesn't seem to be an overly active forum), however one quick support requests to TSOhost and they emailed me back with instructions within 5 minutes. When I still couldn't get it completely working somebody from TSOhost logged into my site and fixed it for me. It didn't matter what time of day I contacted them either, 2pm or 2am, the support is always the same high quality. Prices are very competitive, and you get 10% off your first hosting payment. There are lots of discount codes online, I used 'web10'. Domain registration is a little cheaper than a lot of places too. Account management on the website is also well thought out. There's a good overall account management site which is well designed and easy to navigate and a separate hosting management area. This means you won't confuse the two and if you have a website manager/developer you can give them access to site management without giving them access to payment areas. Best of all, its infinitely scalable. I started off with a lite package but upgraded to the standard package. As I'm expanding and adding more sites I've just upgraded to their pro package (which comes with a free domain for the first 12 months). It's seamlessly smooth and you only pay the difference in price for the remainder of your 12 month period (eg Standard is £30/year, Pro is £50/year, a difference of £20. Upgrade after 6 months and you only need to pay £10 to go pro for the rest of the year). Other pros: - Choose between Linux or Windows hosting (or even have both in one package) - Full control over your site (inc things like .htaccess which some hosts restrict) - Awesome support, I really can't stress that enough! - Everything is UK based; support, servers, data center - Fast, my site is 3 times as fast as it was with the previous host Cons: - Support forum ins't as active as I'd like; but I suppose that's upto us customers to get involved, that's what its there for! - There is an expectation that as a customer buying hosting you'll know what you're talking about. Novice users who haven't had paid for hosting before might need to brush up on some jargon. For example, there's no explanation of what 'cron jobs' are; mod_rewrite; CGI Pearl; PHP etc Overall: A fantastic host with great services at great prices. Although the website is aimed at people who know what they're doing, I wouldn't worry about it too much as their support system is second-to-none and you probably don't need to know the finer details of cron! I'm really pleased I found TSOhost and have referred friends and clients who are also really happy. It's just a pity I had to go through 1-2-3 other providers before I found them!

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“Everything you could want from a web host...”

★★★★★

written by Otherside on 09/10/2012

Having been with another web host for over 6 years I had no idea how good it should have been. TSO do everything right, their services are reliable, support is fast and they have put the client first in every way. Their web interfaces for both the PHP and Windows servers are second to none. Not just a deployed admin package, their interface has been custom built with the client in mind and allows you to do everything you should ever need, from dynamically changing your application pool from shared to isolated, changing .NET and PHP versions and much much more. This is how it should be done, and they're cheap to boot. Full marks!!

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“excellent hosting company”

★★★★★

written by Bluefusion on 24/08/2012

Fast servers, excellent up-time, easy to use control panel and above all amazing customer service and technical support. Have been with TSO for a couple of years and whilst they occasionally have an outage they are always quick to inform you and appear to be honest and upfront about the reason and what they will do to stop it happening again. Technical support has always been excellent with fast responses even at 4am! I would recommend them to all.

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“Breath of fresh air”

★★★★★

written by on 25/07/2012

Moved to TSO Host just recently after some fairly horrific experiences with Justhost and it's been nothing short of amazing. The support is second to none and the pricing you just cannot fault. I wanted to to transfer domains - They sent me detailed and easy to follow steps. I wanted to transfer a website, I gave them the database and files - They got it all up and running for me and even made the necessary alterations to the config file. I wanted general support - They responded within 5 minutes and fixed everything within 10. The support is very personal and you don't file like you're talking to a brick wall as with other companies. They even offer customised affiliate schemes saving friends 10% and offering you a reward in return. Very very happy to be TSO Host customer.

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“Hassle free hosting”

★★★★★

written by RogerDLodger on 22/06/2012

Having a couple of sites hosted with tsohost for around twelve months, I just wish I had used this company earlier. My sites aren't 'mission critical' nor are they for the generation of revenue. They are best described as 'hobby sites'. Nevertheless, the available features and customer support (not that I've needed much) are the same as are afforded to larger corporate-type sites. So I guess my message is ...if you operate a personal or 'hobby' website, don't be tempted by hosts offering webspace for peanuts. TSOHost is very reasonably priced and it's difficult to put a value on the excellent customer relation ethos they operate. Cannot rate TSOHost highly enough.

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“Class act in web hosting”

★★★★★

written by izip on 13/06/2012

I have had support ticket responses at 3a.m. On the odd occasion services are unavailable, TSO always keep you posted which is more than can be said for other companies. We have 3 dedicated servers and use their clustered solution, all of which I highly recommend. Backups are taken nightly on the cluster and you are able to restore from your control panel any file within the cluster. MySQL database files are dumped in your root directory at 12pm, again meaning you have easy access to live files.

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“Still the best host after nearly 6 years”

★★★★★

written by robertja on 01/06/2012

I'm very surprised to see tsohost haven't got more reviews here, as they are frankly a huge breath of fresh air amongst web hosts. I've been using them for close to 6 years now and they haven't put a foot wrong for me. I've moved ~70% of our work sites to them and purchased a VPS from them too. Their supoort, is to be blunt, the best I've encountered. In nearly 6 years now I've not had to wait more than 10 minutes for a reply to my email support enquiries. They are very knowledgeable and always get an issues fixed quickly - as a web developer, having someone with experitise when you have an issue is a lifesaver, total kudos to them. I've even been working very late at 2am and even, to my surprise, got replies from Darren in their support team. When they do have issues (as any up front company do) they are very fast to update their status page, forums and twitter account and always post full RFO's - which is much appreciated. Unless something drastic ever happened, I honestly can't see myself ever needing to use another host. To me, they represent a total breath of frsh air, amongst a sea of naff hosts - there are many about. Wouldn't hesitate for one moment in recommending them.

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“Great Web Host”

★★★★★

written by on 14/04/2012

Very helpful and reliable web host. I moved over to TSOHost from a complete nightmare, they were very accommodating during the transition and since then I've been sleeping at night.

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“After discovering that some "hosting review sites" are...”

★★★★★

written by saci on 11/02/2011

After discovering that some "hosting review sites" are actually owned and run by a hosting site, and always give themselves 100% excellence in every aspect, I have been extremely wary about believing any reviews, and usually read them with a pinch of salt.

I did check out the reviews for Tsohost.co.uk and, although there are not that many, the overall image was of a very respectable hosting company.

I started off by creating a new site and hosting it with Tsohost, and was pleasantly surprised with all the resources available via Cpanel, Fantastico etc.

I have since moved another site to this hosting company and again I am very pleasantly surprised with the quality and support, at such low costs.

One problem I had with this transferred site was that I could not get a Perl script to run, as it had run without problem at its previous location. I asked support for their help, and got a reply within a few minutes, asking for more details of where the script was located.

After providing the details, they informed me that I needed to modify the .htaccess file to allow html files to process CGI scripts. As it has been years since I last did this, I forgot all about this elementary task. Not only did the support tell me what the problem was, but they also modified the .htaccess file for me also! And all within 10 minutes of me sending a support request. Can you beat that for excellence!

I have others sites hosted with 1&1, 123-reg, UK2, to name a few, and NONE of them ever gave anything like this support.

So I thoroughly recommend Tsohost.co.uk.

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Robertja's Response to saci's Review

Written on: 01/06/2012

Yep, I've just wrote a quick review about them too - they haven't put a foot wrong in 6 years for me. LIke you, I was very surprised they don't have more reviews here.

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